1688order レビュー 24

I’m extremely disappointed with 1688Order. I’ve been treated terribly, ignored, and ghosted by customer support (Hi Willa). I’ve placed several orders with them, and not once has my shipment arrived complete — there were always missing products, damaged items, or other issues.

Whenever problems happened, customer support disappeared for weeks, tried to avoid responsibility instead of helping. I reached out through every possible channel — website, WhatsApp, Instagram, and Facebook. They even banned me on Facebook, so I couldn’t leave a comment there anymore. At this point, I honestly feel scammed and completely devastated.

The latest issue was the worst: they failed to ship goods weighing almost 19 kg (18.730 kg to be precise) and are now refusing to refund the shipping cost for the missing items.

I don’t know if I was simply unlucky with the sourcing agent assigned to me (Willa), but my experience has been absolutely horrible.

To make things worse, many products in my last shipment arrived broken because fragile items were packed improperly. Instead of wrapping the mirrors and delicate products in bubble wrap, they placed them loosely on the top and sides of the box. As expected, most of the mirrors arrived shattered during transportation.

I would strongly advise others to be very careful before ordering from them.

I have used this website several times now and is much cheaper than other websites. I have personally been to their office and had a meeting with them to place large bulk orders. Im amazed at the number of products they have listed and the prices are incredible.

This is the best company I've ever worked with. Orders are processed quickly, the entire team is very responsive and pleasant in exchange. Working with them is easy and simple. The quality of the products is excellent, and I always receive photos after checking the goods. I wish you success in your business. Keep up the good work.❤️❤️❤️❤️

I bought some items from 3 suppliers, 3 weeks of waiting not even arrive to warehouse to make me a delivery quote for my products. I ask for a refund still waiting. Unprofessional cheap and untrained staff who don’t reply on time and not give enough explanation of next steps. You playing Russian rulete by buying from this website. Read review and take a note that positive one always can be bought. Not buy from this website if you want something on time or good quality. Scam website, tipic Chinese style customer service

Made an order for custom printed rolls of labels for my small business, the customer service was excellent. The rep was friendly, responsive and worked with us all the way through. The price is also really good compared to some domestic services.

They provide you with samples before printing out your order, and the shipment time for the completed order was very fast (about 1 week) considering it was shipped from china to the uk.

Great customer service, Usually Mandy help me with my order and solve my question patiently, friendly, and professionally. I'm a happy customer to do business with them so far and plan to do more business this year.

We are first time buyers but seemed very straightforward and simple because Willa was there for us from start to complete. Her communication skills were next to non. We can not thank her enough. We would restock again and again and we would recommend Willa 💯 for anyone who needs to purchase through 1688order. May God continue to bless you, Willa.

I had an excellent customer service experience with Perry. He helped me through the entire order process, offered a generous discount, and made sure everything was sorted all the way through shipping. I can reach out to Perry anytime, and he’s always available and happy to assist.
I’m patiently waiting for my goods and truly appreciate all the help. Thank you, Perry — like I always say, you are amazing 🙏

Thank you Willa, for your wonderful service , order has been received as purchased . Expect my next order soon

Great platform, the best it's the costume service, Willa has been helping me with all my inquiries. Just what I was looking for.
The product takes some time to delivery but is worth it. I found name brand products to an amazing price 😊 inqui

Great Customer Service.
For working process for order with oversea feels so lost and hard. But 1688order.com Customer Service has storng feedback and follow up to suffort all my orders in right time.

Amazing prices and great overall experience!

Although the shipping took a bit longer than expected, it was absolutely worth the wait. After paying for the products, the platform handled purchasing, quality inspection, and warehouse intake for me. Once the final weight was confirmed, I reviewed and paid the shipping cost before delivery.

Everything was packaged very carefully, arrived in perfect condition, and looked exactly as pictured. The prices are very competitive and the quality exceeded my expectations. I received my order in about 15 days.

I’m extremely happy with my order and will definitely be ordering again soon. Loved everything!

They claim delivery duration is 30-60 days Big scam. It’s been 3 months I haven’t received my products. Some products like silver crest is advertised on their social media but can’t be found in their platform.

Après une première commande sur 1688order, je suis pleinement satisfait. Malgré mes appréhensions initiales, l'expérience a été parfaite. Le service client est d'une grande efficacité, notamment Perry (via WhatsApp) qui se montre très professionnel et à l'écoute. L'équipe prend le temps d'inspecter chaque article pour garantir la qualité. Je recommande vivement ce site pour leur sérieux.

I had a great experience sourcing products through this platform. The customer service was good, transparent, and extremely helpful throughout the process. The customer support team also deserves a special mention – they were quick to assist with order tracking, payment queries, and helped me with sourcing good quality products. My products were delivered on time and matched the quality promised. A smooth and trustworthy experience overall. Highly recommended for anyone looking for reliable global sourcing!

Great experience so far! I source knives from here and have had great success thus far.

The best page

Wila was a great customer support! He helped with everything from order to delivery. I am super happy to work with him.

i have been ordering from 1688 now for about a year, i was skeptical at first however I love it they are great! their customer service is outstanding website is very easy to use and shipping depends on your needs. Customer service has helped me with any trouble I ve had even with shipping costs. Even helps me with findingthe best items!

The agent was very helpful, i was assisted with every concern and issues I have.