3CX レビュー 172

3CX からの回答

2025年11月20日

Hello. Thanks for your review. From our perspective, V20 is a significant step forward from V18, with a modern architecture and new capabilities. However, we understand that not everyone welcomes change and some users may need time to adjust to the new layout and feature set.

Following the 2023 security incident, we’ve made many improvements and now maintain a dedicated security page on our website outlining the steps we’ve taken. Security continues to be a top priority for us.

That said, one of the benefits of using 3CX is that we don’t lock customers in - if you’ve found a solution that better fits your needs, we wish you all the best with your new phone system.

3CX からの回答

2025年11月20日

Hello Rio. Thanks for your feedback. Since the initial release of V20, the product has significantly improved, especially with the recent V20 U7 Final and V20 U8 AI Chapter. It’s now highly stable and includes new features such as AI-based tools.

Small customers remain very much welcome. In fact, we offer a free forever plan for businesses with up to 10 users.

If you've decided that Yeastar is a better fit, that's your choice and the benefit of using 3CX is that we don’t lock customers in. We wish you all the best with your new phone system.

Regarding the forum - please note that like any community platform, it has rules and we expect users to follow them when posting and interacting.

3CX からの回答

2025年11月5日

Hello. Thank you for sharing your feedback. We’d like to clarify that the 15% price increase applies only to the Enterprise/AI edition, not the PRO edition. This adjustment reflects the significant AI-driven advancements and overall improvements we’ve introduced.

3CX continues to evolve - V20 includes major updates such as improved reporting, management tools and new AI capabilities that bring real value to modern business communications.

It’s 2025 and AI is becoming a key part of how organizations operate and innovate. Like many in the industry, we’re embracing these technologies to ensure 3CX remains at the forefront of unified communications.

3CX からの回答

2025年11月5日

Hello, thank you for your 5-star review. Glad to hear the support was able to rescue your system!

3CX からの回答

2025年11月5日

Hey Simon. Thank you for your review and for your kind words.

We understand that changes between versions can sometimes take time to adjust to. However, with V20 we’ve introduced significant improvements and powerful new features designed to make 3CX more secure, scalable and easier to manage than ever before.

While some legacy features have been replaced or reworked, these updates are part of our ongoing effort to modernize the platform and deliver the best long-term experience for all users.

3CX からの回答

2025年11月5日

Hello! Thank you for a 5-star review. We're happy to hear that our support team was able to assist you!

3CX からの回答

2025年11月5日

Hello Mace. Thank you for your feedback.

Please note that our Forum Terms and Conditions, available here: https://www.3cx.com/community/help/terms/ clearly state that the 3CX Forums are not to be used to complain or post negative remarks about 3CX software, services, policies, or our team. Doing so may result in the termination of a user’s Forum access and, where applicable, their Partner Account.

If your comment included such language, that would explain the account removal. We’re sorry to hear that you no longer feel satisfied with 3CX. We continue to invest heavily in improving our products and services - including major updates like V20, which introduced powerful new features such as AI integration and improved reporting.

We wish you all the best with any other solution you choose moving forward.

3CX からの回答

2025年10月24日

Hello! Thanks for the 5-star review, we're happy to hear you had a great experience with 3CX. :)

3CX からの回答

2025年10月15日

Bonjour! Nous sommes au regret de voir que vous faites face à des difficultés concernant l'utilisation de 3CX. Les problèmes que vous mentionnez sont en général dûs à une erreur de configuration interne, et non à un manque de stabilité du système 3CX. Nous vous invitons à revoir votre déploiement et la configuration de 3CX, avec votre département IT ou votre partenaire 3CX. N'hésitez pas à consulter la documentation technique très complète disponible sur notre site Internet.

3CX からの回答

2025年10月8日

Hello Milton! Thank you for a 5-star review. We are glad to hear our team was able to help you!

3CX からの回答

2025年9月22日

Hi Megan. Please note that our contact form is fully operational and is the most efficient way to reach us, as with most global businesses. Once a request is submitted, our customer service team responds directly and works to resolve issues as quickly as possible.

If you encountered difficulties submitting the form, we encourage you to try again using this link: https://www.3cx.com/contact/ . Our team will be happy to assist you.

3CX からの回答

2025年9月12日

Hello Alain I have sent you a request for information. If you can let me have your details I'll be happy to guide you. To note, if you do not log into your account each month then the account is deactivated. Unfortunately the account cannot be recovered so you will need to create a new one - which is easy to do. To avoid these limitations you can also purchase a commercial license instead. I hope this resolves your query.

3CX からの回答

2025年8月29日

Hello and thank you for your feedback. We're glad to hear you found the software itself solid.

However, we are sorry to hear about your experience regarding the support. We'd like to clarify that 3CX does not charge any hidden fees. All our pricing is transparently listed on our website: https://www.3cx.com/ordering/pricing/.

Based on the limited details provided, it's unclear where the $100 charge came from. It's possible this interaction was with an external 3CX Partner rather than 3CX directly.

We’ve attempted to follow up for more information, but haven’t received a response. If you'd like to clarify further, feel free to contact us directly.

3CX からの回答

2025年7月29日

Hello Jack. Thanks for your feedback. Pricing, setup fees, and billing terms can vary depending on the 3CX Partner you're working with, as 3CX itself does not charge setup fees or activate billing before service is usable.

If you'd like to discuss this further or clarify which partner was involved, feel free to reach out directly to socialadmin@3cx.com - we'd be happy to look into it with you.

3CX からの回答

2025年7月18日

Hey Gianluca! Thanks for your feedback. We're glad to hear the upgrade to V20 Update 6 went smoothly overall and that any post-migration issues were quickly resolved with helpdesk support. It's good to know you're planning to test the new features and integrations - looking forward to hearing how they perform for your setup.

3CX からの回答

2025年7月7日

Vielen Dank für Ihr Feedback. Dem Anschein nach ist Ihre 3CX nicht richtig konfiguriert. Des Weiteren lese ich aus dem Kommentar, dass Sie nicht mit einem zertifizierten Partner zusammenarbeiten (Support gleich NULL).

Ich gehe davon aus, dass Sie die kostenlose SMB FREE einsetzen, daher müssen Sie Verständnis dafür haben, dass wir für kostenlose Versionen keinen personalisierten Support bieten können. Sie haben allerdings die Möglichkeit, freien Support über unsere Foren (https://www.3cx.de/forum/) zu erhalten. Dort helfen Ihnen Mitarbeiter und Partner gerne weiter. Zudem bieten wir ein ausführliches Adminhandbuch (https://www.3cx.de/docs/adminhandbuch/), Nutzerhandbuch (https://www.3cx.de/benutzerhandbuch/) und Dokumentationen (https://www.3cx.de/docs/) an, die Sie durch den Einrichtungsprozess und Problembehebung führen. Telefonanlagen sind generell sehr komplexe Systeme, die auch ein gewisses Grundverständnis von Netzwerken und VoIP erfordern. Daher können wir Ihnen nur empfehlen, sich mit einem lokalen Partner (https://www.3cx.de/kaufen/reseller-finden/) in Verbindung zu setzen, welche zertifiziert sind und das nötige Wissen mitbringen, allerdings gegen Gebühr. Keiner kann sich leisten, kostenlos zu arbeiten. Wir wünschen Ihnen viel Erfolg.

3CX からの回答

2025年7月7日

Vielen Dank für Ihr Feedback. Vor 2023 hat es längere Zeit keine Preiserhöhungen gegeben. Aufgrund gestiegener Kosten und hinzugefügten Funktionen mussten die Preise angehoben werden, um weiterhin wirtschaftlich weiterentwickeln zu können. Jedoch sind die aktuellen Preise nachweislich noch weit unter den Preisen der vergleichbaren Konkurrenz.

Zudem hat unser CEO schon im Februar die neue strategische Grundausrichtung von 3CX (https://www.3cx.de/blog/2025-strategie/) bekannt gegeben, welche sich nun auf größere Unternehmen konzentriert. In diesem Zuge wurden auch die 4SC Lizenzen für neue Kunden eingestellt. Aus organisatorischen Gründen bieten wir daher die Enterprise Funktionen auch nur noch ab 8SC an. Allerdings ermöglichen wir unseren Partnern, 3CX Multi-Mandanten-Systeme zu nutzen, um die Anforderungen kleinerer Kunden entsprechend umzusetzen. Sprechen Sie einfach mal mit einem Partner in Ihrer Nähe (https://www.3cx.de/kaufen/reseller-finden/). Diese können Ihnen wahrscheinlich weiterhelfen. Viel Erfolg.

3CX からの回答

2025年7月7日

Thanks for your feedback. With Version 20 Update 6 Final, many of the features that were previously missing have been restored or improved.

With that being said, we completely understand 3CX may not suit everyone, and if you’ve chosen to move on, we wish you all the best with your new system.

3CX からの回答

2025年7月7日

Hello Shaggy. Thanks for your feedback. We understand not all changes are welcome. Updates and adjustments are made with long-term product direction in mind. If you’ve decided to move to another provider, we respect your decision and wish you all the best.

3CX からの回答

2025年6月12日

Hello Kevin! Thanks for the great feedback. We're glad to hear 3CX has been a solid fit for your setup and that you're seeing improved call quality and value with the free plan. It's always good to hear from users who’ve had a positive hands-on experience. Appreciate you sharing it. :)