3CX レビュー 172

4 Monate lang war das Telefonieprogramm 3CX in unserem Unternehmen installiert, mit dem Ziel die Telefonie zu vereinfachen. Leider war das Gegenteil der Fall. In diesen 4 Monaten war es nicht eine Woche durchgehend möglich, fehlerfrei zu telefonieren!

Folgende Probleme sind abwechselnd aufgetreten:
- Es konnte nicht weiterverbunden werden
- Kunden konnten uns nicht hören
- Wir konnten die Kunden nicht hören
- Das Gespräch wurde angenommen und war sofort weg
- Der Kunde kam nicht zu uns durch
- Es konnte nicht ins Ausland telefoniert werden
- Die Mobilbox ging ran, ohne dass dies eingestellt war

Weder unsere IT Betreuung noch 3CX selbst konnte das Problem beheben. Es wurde sehr viel Energie und Geld in die Einrichtung sowie Problembehebung investiert - jedoch erfolglos. Besonders erwähnen möchten wir hier, dass der Kundenservice von 3CX sehr zu wünschen übrigließ. Ein Anruf bei uns in der Firma zur Problembesprechung wurde verweigert - es würde nicht mit Endkunden kommuniziert werden, lediglich mit der IT Betreuung.

Wir hatten große Erwartungen an 3CX, denn an sich wäre es ein tolles Modul mit vielen Möglichkeiten, wenn es denn einwandfrei funktionieren würde.
Schlussendlich haben wir uns dazu entschieden, das Programm zu deinstallieren.

unfortunately I have to say that 3cx is slowly becoming an absolute disaster.
Very strange decisions are made that no customer understands and there are no explanations.

Example:
-The administrators can recently make several settings only through the management console and some settings only through the web client. Everything through the console no longer works.
-Some headset integrations are temporarily removed, with the note: not our problem.
-Guys ... my Nokia 3390 supports different ringtones ... 3CX Desktop client supports only one.
-Only one number per contact is passed to connected phones, and that is the mobile number ... crazy .
There are many examples of this.
It usually takes a very long time to revert strange changes. The partners and the community also have to exert extreme pressure first.
On Reddit there is now a thread where alternatives to 3CX are collected. The partners are also slowly becoming more dissatisfied

@ 3CX, start developing your software together with customers and partners and fire the current decision makers. The PBX has potential.

Franchement pas dégueu du coup, je trouve simplement pas logique que nous ne pouvons pas mettre de musique personnalisée pour les appels téléphoniques dans l'offre à 5€ de Brocloud.

Received twice menaces in a row from a peanut brain women working at 3cx partners department yesterday. I don’t know her and she basically said that if i want extend my partnership agreement until dec 2023 then reply to her. I told her i do business with abp tech to buy my 3cx stuff as a reseller. She replied and asked me what type of customer i am at abp tech and last paragraph she said that she will block my partnership agreement anyway if i don’t sell for $1000 usd in 2023. Found that quite ass hole and bit.. and menacing me. I never called anybody there since i am partner. I just registered on the web site and paid my yearly subscription as s customer. She a piece o sh.. i hope she get fired. I am the customer who spend money there and it us my money that pay her salary. Is it enough clear ?

The service received was 5 star from Monika Rimeikaite. We had an issue with billing, which was resolved immediately and we were updated every step of the way with clear instructions. Thanks

Was not very happy with this. It is marketed like a simple solution but I had a PBX working fine with softphone and took me a week to get it working with 3cx after I even paid for it. Good luck cancelling accounts too. I had to call my bank and cancel my credit card. I have no idea why their softphone didnt work on my cell.