Acoustic Panels ロゎ
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Acoustic Panels レビュヌ 15

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TrustScore 5段階評䟡の4.5

4.3

音響コンサルタント
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䌁業情報

  1. 音響コンサルタント

圓該䌁業による蚘述

One of UK’s only e-commerce website dedicated to selling local British manufactured acoustic panels and solutions. The acoustic panels listed on this website have been hand-selected by acoustic specialists who have experienced exceptional results when using them on their acoustic projects. We have acoustic panels for all environments including home, office, cinema, schools and much more! We have an excellent range of products, available in different colours, shapes, and sizes to suit your project needs at the click of a button. We source all our products from UK manufactures and ship to your home or office direct from the acoustic panels warehouse to help reduce lead time and shipping costs.

連絡先

4.3

優良

TrustScore 5段階評䟡の4.5

15件のレビュヌ

5぀星
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2぀星
1぀星

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5぀星のうち1の評䟡

Avoid at all costs!

I ordered some acoustic panels to go in a new office space. I had not heard anything back for a while after ordering and after chasing via email I was told that the factory had closed for their annual 2-week shut down. My order was placed on the 4th August and on the 13th I was told that the earliest they could deliver was 27th August. I expressed how disappointed I was at the service and still had to chase for a response. I was given a fairly generic response and not much of an apology. I then chased when it didn't actually arrive on the 27th and was told it would actually be the 28th. Again, no apology for that further delay or proper response or apology when I expressed how disappointed I was - not even an offer to refund £30 delivery fee which lets be honest, takes the mick given the delivery timeframe. Avoid at all costs!

2024幎8月5日
Acoustic Panels ロゎ

Acoustic Panels からの回答

Thank you for taking the time to share your feedback, and I sincerely apologise for the inconvenience you experienced with your order.

Regrettably, there was an error in our system during the period when you placed your order, which inadvertently allowed orders to be processed when our website should not have been accepting them. This system glitch resulted in your order taking longer to deliver than our standard lead time.

Typically, all our products are made to order with a lead time of 2 to 3 weeks. Due to the unexpected system error, your order experienced a one-week delay, resulting in a total delivery time of 4 weeks. We completely understand how frustrating this delay must have been for you, and we are truly sorry for any inconvenience it caused.

Please rest assured that we have taken steps to prevent this issue from happening again in the future. We value your custom and would like to offer our sincere apologies once more. If there is anything we can do to make this right or if you have any further concerns, please don’t hesitate to get in touch with us directly at sales@acousticscompany.com.

Thank you for your understanding and patience.

5぀星のうち5の評䟡

Versatile Echo Panels

Echo panels come in various colours and patterns to match our decor. Perfect for custom branding products.

2023幎8月3日
自発的なレビュヌ
Acoustic Panels ロゎ

Acoustic Panels からの回答

Your review made our day! Our team will be so pleased to hear that their hard work has paid off. Thank you for recognizing their efforts!

5぀星のうち4の評䟡

Ordered 4no suspended circular ceiling


Ordered 4no suspended circular ceiling panels. It took a little longer to receive than expected and I did have to chase. But that was the only negative. The delivery process was good, goods well packaged, easy to install and an excellent product. Will use again

2021幎12月21日
Acoustic Panels ロゎ

Acoustic Panels からの回答

We appreciate your positive feedback! If you need any more help or have questions, feel free to reach out. We're here for you.

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