Airport Transfers Malaga レビュー 29

Driver never showed for the collection at the airport and we received an email saying that we needed to have our phone on which it was. Seemed to be passing blame to us for their own shortcomings
For the return journey which I tried to organise the night before a departure, I was given a number for the driver which when I rang didn’t exist
Had to arrange alternate transport the following morning and I was informed that if the driver was later than 15 mins after the collection time, I was entitled to a refund
40 mins after the agreed collection time, got a text from a different number saying the taxi was still at least 25 to 30 mins away
Never received the refund either so stay well away, use a reputable company or if you are staying in an Airbnb or something, ask the host if they have a number or someone reputable
Stay well away - very unprofessional ran by a company in the UK with some people taking phone calls in mainland Spain, who I think aren’t even near any of the main holiday centres

Would definitely not recommend this company. We hired two mini buses to collect guests who had booked onto a retreat we were running. The first bus was 45 minutes late and the second bus was two hours late. After a 3am start for some of our guests this was certainly not ideal and it was the only negative feedback we received from them after they completed their post retreat comment forms. Airport Transfers Malaga said we would receive some compensation for the inconvenience and they would also cover the cost of refreshments for the guests that were stuck waiting for 2 hours at the airport. After repeatedly contacting the company over email, whats app and phone we have not received a penny despite us receiving an email a month ago saying the money had been transferred and would be in our account in a couple of days which was clearly untrue. Have contacted the company every day for the last few weeks but they have not responded.

- In response to your reply. I have been calling your office repeatedly (both numbers on your website - I can take screen shots of my call log if needed) every day for the last few weeks with no reply and no option to leave a message. I have also sent numerous emails - no response except for one on October 14th saying these exact words 'Your refund has been processed and you should receive it early next week.' Yet absolutely no sign of any refund over a month later.
12 people who were on the two buses can all confirm that one bus was 45 minutes late and the other 2 hours late.
I've also been in contact with the owner of the venue because you haven't responded to any forms of communication from us.

Anthony arrived fast, was very courteous and kind. Clean comfortable car. Impressed.

I have been using this company’s transfer services for almost one year now. They offer a reliable service that is always on time and with good prices. The staff is welcoming and always helpful. I will definately continue to use them.

Siempre rápido y confiable y muy recomendable.

Excellent, friendly and reliable service from door to door, I’d highly recommend!

Courteous and efficient both during booking and also during the transfer. Would highly recommend.

Messaged the company via Facebook.
Booked within minutes of confirming the date and time.

Picked up in a swish new Mercedes.
Comfy and relaxed.
Our driver was Andy and he was really really nice even at 4am 😄

Price was very competitive, around same cost as a taxi or so.

Will be using again when I return.

Fantastic, reliable and friendly service. Highly recommend!

We booked a car to bring us from Torremolinos to Granada, with a return 3 days later. Fabulous service, lovely car and a safe and very competent driver. We would definitely book Andy (our driver) again.

Very good service, would recomend 100% for your transfers.

Excellent. Andy was my driver on both occasions, and he was polite, courteous and if you didn't want to chat he would have just done the driving, but I like a chart and he didn't disappoint. Friendly and extremely professional. Have already recommended them.

Very proffesional and excellant service. Would not hesitate to use again. Congratulations to owners on getting a excellant service

Great company, first time I used them and was impressed from start to finish.
Very professional , courteous driver , very competitive rates and I will certainly use them again.
I would not hesitate to recommend them to my friends and family.

Excellent! Very prompt, friendly and helpful. Nice comfortable seats. Spacious. Used both ways of our trip. Would definitely use again.

Fantastic service in difficult times, benal beach to Malaga airport. Flight times changed at short notice but wasn't a problem. We were kept well informed by text message, when driver was on his way, and when he had arrived at pick up point. Will definitely be using these guys on our next visit. Well done

Absolutely fantastic service from booking to delivery to the airport. Kept in contact with messages throughout.
Very reasonable prices and great service.
Highly recommend.

Communication 5*
Driver Andy 5*+++
Car 5*
Price 5*

Thank you again for your 👍👍👍service !