Fantastic pieces of jewellery and extremely comfortable to wear. Customer service provided by Kielle was second to none, she handled queries promptly and professionally. 👍 So nice to know there ar... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Extremely impressive pieces. I have two sons (18yrs old) and purchased a necklace and bracelet set for each of them for Christmas 2026. The quality, beauty, and durability of each piece are amazing. M... もっと見る
I had no idea this material would be so high quality and the shine isn’t fading away I been in the swimming pools, sauna, steam rooms and showers and everything still the same no break outs or irritat... もっと見る
I purchased a jewelry set for my grandson for Christmas. Christmas Eve I gave him my gift and to our disappointment the set I purchased was too small to fit him. I contacted Balanzi and they responded... もっと見る
4.6
優良
1455件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 83％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
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Balanzi for the win
I love the jewels and I love the customer service. Both are high quality
2025年8月8日
自発的なレビュー
For you promptly getting back to me by…
For you promptly getting back to me by email. Now I'm just waiting for my replacement order to come
2025年10月21日
Could not figure out how to exchange
I wanted to return the necklace for a smaller size and couldn’t figure out how to on the website. It kept asking me to pay again.
2025年10月20日
BALANZI からの回答
Thank you so much for sharing your feedback, I’m really sorry for the confusion you experienced while trying to request an exchange. That’s definitely not the smooth experience we want for anyone.
We’ve already reached out to you directly to help with the exchange process and make sure you get the right size necklace without being charged again. Our team will personally handle everything for you so it’s quick and hassle-free.
We truly appreciate you giving us the chance to make this right, and we’ll ensure your experience with BALANZI ends on a positive note.
Warm regards,
BALANZI Support
My package was sent to the wrong…
My package was sent to the wrong address when I tried to correct it nobody got back with me
2025年10月18日
BALANZI からの回答
Hello there,
We’re really sorry to hear about this, and I completely understand how frustrating it must’ve been trying to fix your address and not hearing back right away. Allow me to help clear this up.
We’ve already reached out to you regarding this situation, and our team was able to reship your order to the correct address. Once we receive the tracking number from the courier, we’ll send it over so you can monitor its whereabouts.
Again, we sincerely apologize for the inconvenience. We truly appreciate your patience and we’ll make sure your order gets to you this time without any more issues.
All the best,
Paul
BALANZI Support
Awesome customer service and impeccable…
Awesome customer service and impeccable quality.
2025年10月31日
自発的なレビュー
It's really nice.
2025年9月20日
The chain that I received from you was…
The chain that I received from you was in perfect condition and it met my expectations
2025年9月19日
The jewelry looks stunning
The jewelry looks stunning, everything went really smooth and I recieved my products very quickly. Thanks Balanzi
2025年10月1日
自発的なレビュー
It's been 3 weeks and I have not…
It's been 3 weeks and I have not received the product.....
2025年9月5日
BALANZI からの回答
Hi Donald,
We’re really sorry to hear about this and completely understand your frustration. We checked our system, and your order is actually marked as delivered. To make sure we get this sorted out for you, we’ve already sent you an email to confirm your shipping address so we can investigate further and make things right.
Please check your inbox (and spam folder just in case) for our message, we’ll take care of this for you right away once we hear back.
Thank you for your patience, and we’ll make sure this gets resolved quickly.
Regards,
Mia
Customer Support
Very Impressed! 👌🏿
Not gonna lie, I was skeptical. Very happy with my choice of chain and the quality is very good. I wear it all the time. I’ve received compliments on my chain as well. Great purchase!
2025年9月21日
I mean honestly these guys have the…
I mean honestly these guys have the best customer service I’ve ever encountered. So good actually that I thought it was too good to be true. It’s truly disheartening that we’ve came this far as a civilization people that good, honest customer service feels unbelievable..I would recommend anyone to become a customer to this excellent business. I’m eager to witness what growths they have as they move forward with their service! Thanks Balanzi! And God Bless!!!
2025年10月6日
自発的なレビュー
Balanzi replaced my chain with no…
Balanzi replaced my chain with no hesitation. It was a super easy process to get it replaced. I get compliments about my chain almost every time I wear it. I’d definitely buy again
2025年9月19日
The original 8.5" bracelet had clasp…
The original 8.5" bracelet had clasp issues and it came off without my knowing. Balanzi came to the rescue...told me it would be covered under their guarantee and replaced it. Mucho kudo's to Balanzi for their excellent customer service. Highly recommend!!
2025年9月18日
自発的なレビュー
BALANZI からの回答
Hello there,
We’re really sorry to hear that the chain wasn’t the right length. We stand by our lifetime warranty commitment, so we’ll gladly exchange it for you at no additional cost.
Please send us an email at support@balanzi.com
and mention my name in your message so I can personally assist you. I’ll make sure you receive the right size replacement completely free of charge.
Looking forward to your email!
All the best,
Paul
BALANZI Support
TOPKNOTCH
IT TOOK A LONG TIME TO RECEIVE MY ORDERS,BUT IT WAS MORE THAN WORTH IT.I CANT BELIEVE THE FLAWLESS QUALITY,THE DURABILITY.AND YOU REALLY CAN WEAR IT 24/7. I HAVENT TAKEN MINE OFF ONCE AND I SHOWER EVERY DAY,AND IT STILL LOOKS LIKE WHEN I FIRST GOT IT.IM A TRUELLY SATISFIED CUSTOMER,ITS THE BEST INVESTMENT I MADE THIS YEAR,BESIDES MY TRUCK!!!
2025年9月4日
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