CARPLAY2air.com レビュー 105

Bought this direct from their website for around $100 and it took several weeks to get here. Once here it worked for about 2 months and then stopped connecting. Communication with the support folks is difficult and they have you try everything except rebuilding their product for them. After several weeks of back and forth they wanted me to ship it back to China at a cost of $68 for the cheapest way to get there. Don’t buy from them. I replaced it with one from Amazon for cheaper and that one works great. I have a CPLAY2air I bought over a year ago and that one seems to work well. Something changed in their QC and support. Go elsewhere.

Voila, je fini tout de même par mettre un avis négatif, deja le produit ne fonctionne pas longtemps, entre une et deux heures , ensuite il se déconnecte, et il faut le laisser refroidir, et le rebrancher.
Donc je l'ai renvoyé en garantie, en chine évidemment, et au bout de un mois et demi je n'ai toujours rien, très fâcheuse situation, ça me fatigue.
Alors je déconseille ce produit .

This unit worked well for 15 months. dropped out a couple of times then started to not play sound a few times. This morning this was working OK then stopped again.

So I checked for a firmware update. Did the update, stated it was successful and then it would not connect or turn on. In fact it is a brick.

I contacted them, they wanted a video. so I sent the video. they then said it's out of warranty and they want me to return it at my costs (£12) and when they get it they'll send me another back with a postage cost ($19).

5-6 weeks probably.

Really unimpressed with this level of service.

This company is a total fraud, products come from china and take for ever to arrive. When it does arrive it does not work. They tell you that you need to pay a $25 restock fee and pay the return postage to china. Reported to PayPal and Consumer Rights.
You are unable to leave a genuine review on their website. AVOID.

Crap! First one always started with no touch ability and have to restart. Tried to update firmware and it bricked! Wrote and complained and had to pay $35 postage to return, sent me a new one which will not work at all! Starts, works for 5-30min then crashes with hardware error message. Refused to replace the second one…don’t touch with 20ft pole

Really poor experience with this company. The item arrived pretty quick, which I was pleasantly surprised by. When testing the unit, it was defective and didn't work. I believe it has a faulty Bluetooth module. I asked to return the item and was advised I would need to pay the shipping fee to china.. which was £25-£30. I would then also be liable for a £25 restocking fee.. well that was pretty much the entire value of the unit.. I believe this guy is actually running a scam.

Bought carplay2air. It was more work to try and use than just plugging my phone in. I said I wanted to return it. They said there would be a $25 restocking fee plus I would have to take it to the post office and pay the freight to ship it all the way to China! I had no idea I was buying directly from a company in China! Don’t ever buy anything from this company.

Really poor experience. Upgraded the firmware and even though it said "Upgrade successful" it completely stopped working. It bricked itself! I made huge efforts to fault-find for them, asked for videos and pointless questions which have no effect on it working or not! But no, it is broken! The return process is then TERRIBLE - After all the effort I went to for them to fault find, I am asked to submit lower value for customs but they won't cover loss of return so expect it posted to China insured! I explained to them they cannot ask for a fraudulent low customs declaration value if they then need me to insure it for full amount! That is madness!!! No other company expects expensive return to China insured very expensive postage which is a high percentage of the buy price! Every other return I have ever done is either collected by Company or you send back not insured and simply proof of postage is enough! They won't even post a replacement until unit received, again the proof of postage is not enough so expect weeks without it! Overall a horrible experience and I would not recommend this adapter to anyone purely based on their horrible return policies!

The overall experience is frustrating!
I have ordered it on november the 25th 2021. It’s mid January 2022 and the device is still in the “ready for shipment” state somwhere in China.
Parcel tracking is a bad joke
I’m wondering how come almost 7000 reviews on carolay2air.com are ALL 5 star?
The answer is simple… you cannot submit comments or reviews on their site. The “Submit” button simply doesn’t work
All those “happy people” are probably bots

I previously wrote a review stating that I had bought and paid for my unit November 27th and it hadn’t arrived. At this time it still hasn’t arrived and the tracking information has been shambolic, to say the least. The last tracking information that I saw mentioned Post New Zealand in the text, even though I live in Ireland. I don’t know if I will ever get what I have paid for but, on the basis of my pre-delivery experience and other reviews- Avoid, Avoid, Avoid

Connects, disconnects, connects, disconnects, connects, disconnects.

Waste of money.

Ordered this on 30th of November with promise of 7-10 days delivery, no parcel updates since 3rd of December. Today is 18th of December, regardless of several inquiries the responses are irregular and has not provided any new information in the past 6 days, I asked for a refund since they are not keeping their part of the bargain, no response for a day or two. This is where I started the credit card expense cancellation, since I since learned about their shady consumer practices. I have also selfdeclared their shady returns policy void as in my view the transaction is no longer valid because of their non fulfillment of the order. Please read through the comments on this site, I was not as fortunate when I ordered, to check the reviews. In their last e-mail (after the credit card expense cancellation) they are still declining refunds, which only backs the justification of the cancellation. They have no intention to treat their customer with any dignity or customer rights principles, your money is all they car for. Most likely just a rebranded Carlinkit, sold for double the price, from what I have learned online later on.

I was sceptical about purchasing this due to the poor reviews, however I’m happy to say it works perfectly. No more having to plug in my phone every time I get in the car. It auto connects to the phone and opens CarPlay on the screen in the car.

Hi.
I ordered this product and it’s frankly a scam. I didn’t realize it was coming from china and I wasn’t provided tracking and no communication, after 3 weeks, I filed a claim for no arrival. It arrived so I dropped that claim. But then the product didn’t work. After 10 mins, it would cause the screen in my 2021 to glitch and reset. Using air play via wired connection never did this. I contacted them and they said they would only return it if I paid to ship it to China ($30-40) plus a $25 restocking fee. I only paid $99 so I would have practically paid to have nothing. I asked if they were willing to provide other options (ie partial refund) since it was defective product and they refused to help in anyway. They also will delete and block any negative review on their website or Facebook to pad their reviews. They deleted mine off both. AVOID AND SEEK ANOTHER OPTION.

Order at your own peril. If it works you're good but god help you if you need any after-sales service or support. I had a duplicate order due to a failed transaction and even contacting them 5 minutes after the order, they indicated they "couldn't" cancel it, despite it only shipping more than a day later. Can't, or wouldn't?

The reality is they don't seem to care whether the product is good or whether you like it.

Reviews on their website are faked or they are deleting negative reviews. Despite the one-sided negative reviews here, their website only shows positive reviews and a handful of 3-star reviews that aren't too negative. I posted a negative review after my experience and it has yet to appear.

Kommer fra KINA ! Dvs moms+told+håndtering bliver pålagt så den bliver MEGET dyr!
Extrem lang forsendelses tid - har ventet 1 måned nu, og nu ligger den ved toldvæsnet!

I’ve been using this in my 2021 Volvo XC60 for almost a month. Set up was easy, but it’s been glitchy from day one. It routinely freezes, or the volume control stops working, or the connection drops entirely. It can’t go more than 30 minutes without some sort of problem.

Customer support was very responsive and offered troubleshooting, but the problems actually got worse after a firmware update, so I finally asked for a refund, but they refused because I was then past their 15-day return window—and even it it had been eligible for a return, they require customers to pay for shipping (with tracking) back to China and then add a $25 restocking fee.

Based on other reviews, this thing might work. But it’s definitely buy at your own risk. I’m out CAD $160 for a cheap dongle that I’m sure isn’t worth more than $20 to produce.

Other newer products have better reviews, so I’d suggest you look around. And maybe buy on Amazon so you’re guaranteed a legitimate return policy.

When it finally arrived the setup worked fairly well. There is about a 1 second delay in everything so very annoying to speak on the phone. The main problem though is stability, which makes it useless. It can cut out at any time while speaking on the phone, navigating or playing music. The company dumps all these issues in your lap and only accepts a return if you pay for shipping as well as a $25 restocking fee if the product is not faulty. Talk about nerve. I advise you to stay away, there are other items on the market that works better.

The company sent me out a product that doesn’t work and then when I tried to return it they were going to charge me for the return despite me sending video proof that their product is faulty. In order for me to get a replacement I had to pay to both track and send my device to be shipped back so in the end I would have paid half the price of the product jus to return it. Don’t waste your money. Their customer service is horrific and they won’t take care of you even if the product is defective. Just threw $100 in the trash and want to make sure no one else has the same experience.
I have a 2020 jeep gladiator (which is on the approved list of vehicles that are compatible) and the product shuts off 4-5 times in a 20 min drive and the only way to fix it is to unplug and plug back in. Despite all of my troubleshooting the product doesn’t work.