casaspace.com.au レビュー 9

TrustScore 5段階評価の4

3.9

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

企業情報


連絡先

3.9

ほぼ満足

TrustScore 5段階評価の4

9件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Definitely worth it

I recently purchased a king bed and I couldn't be happier with my decision. The craftsmanship is exceptional, and the bed is beautifully made. The purchasing process was quick and efficient, and the staff member who assisted me was incredibly accommodating and helpful throughout. I love this bed and will definitely purchase/recommend them. Highly recommend this company to anyone looking for quality and comfort.

2025年1月5日
自発的なレビュー
5つ星のうち1の評価

I ordered a custom bed from this store…

I ordered a custom bed from this store and requested an increase in the headboard height. While they met my specifications, the bed's quality is extremely poor. Despite my repeated attempts to contact them, they either ignored me or blamed the issue on improper assembly. The bed base is incorrectly sized, causing a gap between the panels, and the headboard is unstable and shakes significantly. Support legs didnt have screw holes and they hardly support bed as in every few days they come off. They even suggested I buy additional support for the headboard, which i did but still the bed’s legs are misaligned hence it shakes. The overall quality is subpar. I paid $2,300 for this bed, and it is honestly not worth it..they never gotten back to me to fix the issues. I wouldn’t not recommend anyone to buy anything from them.

2024年6月23日
自発的なレビュー
casaspace.com.au ロゴ

casaspace.com.au からの回答

Thank you for sharing your feedback. We’re genuinely sorry to hear about the issues you’ve encountered with the bed.

To clarify, we did meet your request to increase the headboard height due to the skirting boards in your room, which unfortunately caused the bed to not sit flush with the wall. This, in turn, can lead to instability. We suggested additional headboard fixings to address the wobbling, and with a few more installed, it should resolve the issue completely.

We’re sorry if this wasn’t made clear in our previous communications. Our goal is always to ensure our customers are happy with their purchases, and we appreciate your patience.
We really value your feedback.

5つ星のうち1の評価

Terrible quality, terrible experience…

I'm surprised (and a little sceptical) to read all the positive reviews as our experience with Casaspace was anything but.
The issue we had is with the mattress slat base that came with the bed. It's listed on their website as "New Zealand pine solid wood inner frame" when in fact only the slats themselves are made from (poor quality) wood - the rest of the frame is made from cheap quality metal that is so poorly made that two of the frame's corners broke apart and one of the ends completely folded in the middle after just a few weeks' use. It's a completely unstable piece of crap and our whole bed moves even with the slightest of movement. After months & months of back and forth trying to sort this out with them, during which they changed the Terms & Conditions on their website to try and absolve themselves of any responsibility, they (surprise, surprise) refused to accept any responsibility stating that these issues were due to us not installing the bed properly. Unbelievable! We've had to pay an additional $1,000 for another (local) supplier to make a custom 100% wood base for us. I'd suggest you don't waste your time with this company of jokers.

2023年3月1日
自発的なレビュー
casaspace.com.au ロゴ

casaspace.com.au からの回答

Over the months you've had this bed, we've been guiding you through the correct installation method, and unfortunately, we've never been able to convince you to follow the correct advice. But we accept all different voices. Thank you!

5つ星のうち5の評価

Great experience

Great experience, beautiful product.
The communication was very good, they are polite and helpful. they also send me a video for assembly instruction. very happy with my bed color, design and quality.

2024年1月8日
自発的なレビュー
5つ星のうち5の評価

Perfect choice!

I recently purchased the Amos Bed Frame. I'm in awe with how it's structured and how gorgeous it looks. Although it was only available in Queen & King size, Casaspace was able to customise my bed frame to a Double! Their customer service was great and very helpful- I was able to reach out to them for any updates and they've definitely helped with all the issues I've had when it came down to assembling it. Service and replies were instant as well.

Overall, I will definitely be shopping here again.

2023年8月14日
自発的なレビュー

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

他の種類のレビューについての詳細はこちらをご一読ください。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報