chemistwarehouse.co.nz レビュー 173

Having just changed my prescriptions to our local Chemist Warehouse in Timaru, I found that when the meds were picked up, one had been short-changed. The order for 90 Premarin 0.625 mg was shorted by 6 tablets. I called the pharmacy department and was told that they were unwilling to break open another box to supply the remainder of the script.
I would have withdrawn my prescriptions if I had known prior to fulfillment, had I known. The staff has the obligation to let clients know that fact. But, as I had received the same med from another of your pharmacies the previous week, it did not occur to me that after 25 years of being on this med, that would be an issue. I want a resolution .

Needed to change a prescription and called that department and had no answer. Three times. Hope someone with a serious health condition doesn't need something done in a hurry. Sort it out guys. This is people's health your dealing with.

I bought Nivea Lift Expert Cellular for $35.99 which was supposed to be $2.00 off. New World sells same product for $27.29 and The Warehouse for $22.80! A $13.19 difference for same product is disgusting.

My favourite place to shop at the moment. So much more than a chemist. Theres make up, Skincare, perfume, low fat drinks and gummies plus great gift ideas for kids and family. Slippers and socks. Really affordable cleaning supplies and lovely body washes and scrubs at fantastic prices. I buy my favorite Olay creams there. They work on my skin unlike other brands. You can get vouchers too and click and collect or delivery sent to family around the country which works out cheaper than paying postage at the Post Shop. Its slowly becoming a one stop shop for everything including hygiene products and offcourse free prescriptions and the like. Service is usually friendly and welcoming

TOTAL FAILURE
This was an online order from their website.
Incompetent - An entitled pharmacist interfered and cancelled one item. Another item was cancelled for apparently being out of stock, yet was still listed as in stock and available for sale on their website.
Way too slow - Took 5 days to even pack the order.
These fools just lost a long term repeat customer. I have ordered extra products elsewhere, cancelled their newsletter and will be ordering from Pharmacy Direct or Bargain Chemist in future.

I shopped at the Nelson store. The layout is appalling, narrow aisles (some with the posts holding the roof up in the middle of them) almost tripped over merchandise as there was lots of it on floors due to workers stocking shelves.

Prices are not any better than anywhere else, they are higher, in fact, on some items. For example, I pay 24.00 for eye drops where I usually shop, here, the "sale" price was 28.00 and regular price, 30.00! Prices on other items I use were higher even the ones with "sale" prices.

I don't think I will be shopping there again, way too crowded, can't get around easily and high prices.

I've been looking to buy GO Healthy CoQ10 Ubiquinol 100mg 60 Capsules. They aren't cheap at $49 but saw chemist warehouse advertising up to 50% off so thought perfect time to buy. Went online and was surprised to see.no change in the price but them saying "up to 50% off". But All they had done was keep the price the same but change their "why pay price up to $115" Scam as.this was never $115. Nobody sells this product for $115. It's always been under $50 full retail. It's the kind of BS Briscose does. Always liked chemist warehouse but they need to be more honest with theirs sale prices.
Just saw another TV ad with them saying go healthy lions mane at over 50% off. Normally $50 down to $23.99. Everyone sells these for normal retail of around $25. Again they inflate the price to try and mislead people.

Jairah from Lower Queen St, Auckland branch went above and beyond to resolve my issue with a prescription. Thank you again Jairah you're an asset to chemist warehouse!

I was enthusiastic to check out the Chemist Warehouse Landon’s Rd range of nude by nature, after looking online at your range.
Spent sometime going through the different products and colours trying to understand which product suited my skin tone etc. A very helpful assistant located the beauty assistant who went above and beyond to share her vast knowledge to answer my questions and explain the various products. She not only supported me but another customer who was also needing guidance. Coming in with the idea of choosing a couple of these nude by nature items saw me buy 8 of these products thanks to the extensive knowledge and unhurried disposition of your beauty assistant. Cyryll ( sorry if I’ve misspelt your name) is truely an asset to your company. Sincere thanks for your patience and advice. I love all the products I purchased.

I usually order online. Always good experience. Wide range of product, often cheaper. Happy to wait the week for delivery as rural.

Went to buy Calvin Klein perfume this morning at Chemist Warehouse in Queen St, Auckland. The first sales clerk whose name I failed to get, was very approachable and did not hesitate to leave what she was doing to assist me in buying Calvin Klein. Chemist Warehouse deserves her in the employ. However, I failed to ask the first sales clerk relevant to the perfume, and I could not go back to her because she was engaged with another customer, I was prompted to approach another sales clerk, named, Karina. As I asked Karina if I could disturb her, I initially overheard her saying that she was doing something important, but she was forced to entertain me nevertheless with divided attention. No good.

She should be sent to training, so she should know that customers are the lifeblood of any establishment. Without the customers, the establishment will not thrive. Thus, customers deserve great CS.

The Pharmacy service is terrible. When I went to hand over my script, the male staff member simply walked away and left it on the counter without communicating to me whether it will be prepared and I should wait or if I should come back. Stood there for 20 mins until someone finally asked if they could help me. Terrible service and not the first experience at this store. Northwood.

Customer service is a joke. I explained that I wanted to place a click and collect order for molicare pull ups for my mother and delegate my mother’s carer, as the person to pick them up, but I couldn’t find the option, despite the website saying it was available. Not only did she not help but kept repeating that I could pick them up myself, which is NOT what I had enquired. I just wanted to know where to find the delegate option. Do you even train people to actually listen. Where exactly is the delegate a person to pick up click and collect because I couldn’t find it anywhere during online purchasing 😡
This is the second time this has happened

Was in Bethlehem chemist warehouse this morning to ask advice about my husband having gout again although he doesn't have alcohol etc and eats correctly. The young pharmacist was extremely helpful and took time explained everything to us. Will certainly be back with the attitude that was fantastic.

I do order online from them regularly due to the great pricing and availability of items I like, but you do need to know the order processing and delivery is slow. Allow at least a week for delivery to you from date order is placed (and often longer). Reasonably common for items to be unavailable and removed from order also - eg Palmolive Skin Food River Mint Foaming Hand Wash 400ml I ordered 6 days ago was cancelled due to a 'supplier issue' but is still on site as at today (and has been every day since cancelled) - stock issues happen but to still be promoting the item they apparently cannot supply almost a week later looks dodgy. Also website isn't great - for eg they have a fantastic range of cheap painkillers & more - Ethics brand - but you cannot search for a full list of Ethics products. Search for ethics and the search results page defaults to Ethical Nutrients products. Very frustrating, I buy the paracetamol and aspirin and ibuprofen often but would love to know what else is in full range.

The cheap low dose aspirin shelf was empty, only the one that’s much more expensive was there. Asked at the pharmacy counter, yes they have it but are happy to let customers think only the expensive one is in stock. The staff at the pharmacy counter are not friendly & I’ve not seen a single smile in the many times I’ve been there.
The general staff are always friendly & happy to help

Recently joined online website in Cambridge.

Received good customer service and got free delivery. More than $50 was spent. I like the cheaper products.

Looking forward to more savings in the future.

I purchased a bottle of Go Health Glucosamine 1-A-DAY 90 Tablets on 20 May 2024.
The seal was intact, no sign of being peeled.

Within a month taking the product as instructed, now is having only 15 tablets left in the bottle that made me wonder if it was a bad batch from Go Health.

Complaints sent to alert Chemist Warehouse on the 2nd of July, 2024.
One of its staff replied, nothing he/she could do as the bottle has been opened. No replacement incurred😭.

How could I tell how many tablets correctly supplied without opening the bottle & counting them at the beginning?

Watch out for this manufacturing mistake, if not cheating customers 😭🙏

And the staff didn't even say that they would try to contact & inform Go Health Company of this problem either 👎👊

When you are charged for items that were not packed, it's extremely poor service. They have tried to blame the courier but the package arrived missing an item. They mucked up, tried to place blame elsewhere and I'm left paying for an item I have never received. Communication is slow, I am chasing up, terrible service!

The CW online store appears to be garbage. I ordered some items which required shipping from Australia, which according to the tracking number have remained in limbo in Auckland for nearly one month. I sent an enquiry to CW to find out what the delay was, and I received an unapologetic and utterly unhelpful response from their ironically named “Customer Service Team”. Most of the email was taken up by various statements absolving CW of any responsibility for everything and anything.
No apology was made, or further assistance regarding the order was offered. I have never encountered such terrible customer service.

See below:

“As per agreed Terms and Conditions before dispatching, you have agreed Chemist Warehouse has no control over International Customs or International Postal Operations once it has left the country.
Chemist Warehouse also take no responsibility for damaged items or items claimed to be missing.
Chemist Warehouse will not refund any international orders where such claims are made.
We recommend such claims are placed with your local customs and or postal service.
If your parcel is returned to our warehouse, we will offer to resend it to a domestic Australian address.”