FlexiSpot レビュー 6,198

Geneva was very helpful. FlexiSpot has a good support team

We really love our wooden bed. The Japanese joinery makes it very quiet but sturdy. The materials look very resistant, and the design is very clean. FlexiSpot has great customer support. They helped us follow up on our order, and we actually received it earlier than expected. I would recommend this bed to other people.

I bought a desk and assembled it, and it would not move at all. I called and started a case, and they asked me to email them a video, which I did, and then they replied that they would escalate. After 6 days, they continue to just ask me to send videos and my address and blah blah blah, like they don't have my address. It's absolutely unacceptable to treat people like this, this company is terrible.

Patrick was so helpful. I quickly realized I ordered the wrong desk. He was able to cancel that order. Explain difference in products to me. He also put in a request that the refund happened in a timely manner. Gave me a coupon, which helped when I went back and then purchased not just one, but two desks that were a better fit for me and a chair, since I was able to get a little discount. I have been wanting desk’s for a very long time. I found flexispot from AI. I hope that when I get the products this as easy as it was when Patrick assisted me. Thank you, Carolyn

Excellent customer service. My keypad had major issues and they replaced it very easily. Could not ask for better service 100/100.

Ordered a standing desk that arrived with a big crack. I contacted customer support and they shipped me a new one within a week.

My whole set up is awesome, took my desk set up at studio set up to the next level. I got the best I could get and it was worth it. Super easy to set up super good quality very heavy. I'm very impressed, use the YouTube video in the QR code on the box will help with the set up tremendously.

Trash desk! Parts fell off and they refuse to replace them! Don't trust this company!

I recently ordered a height-adjustable desk from FlexiSpot, but unfortunately the delivery process was problematic from the outset.

The desk was shipped in multiple parcels. While the desktop arrived correctly, the remaining parcels were misdelivered by the courier and never reached me.

What was particularly frustrating is that I was keen to resolve the issue and still receive the desk. I asked whether FlexiSpot could liaise directly with the courier to identify where the parcels had been delivered, as the delivery photo did not match any recognisable location near my address. However, I was advised that they could only proceed by submitting a claim to the courier once I had completed and digitally signed a form. As I was unable to provide a digital signature, this effectively prevented any further investigation at that stage.

As a result, I felt I had little option but to request a full refund rather than continue trying to obtain the missing parcels.

The process of arranging the return for the item that had been delivered was also unnecessarily stressful. Communication was fragmented, with multiple different customer service representatives responding, often without full awareness of previous correspondence. This led to repeated explanations and inconsistent guidance.

In particular, there was ongoing confusion around return labels, despite me clearly explaining that I was unable to print them. It took several exchanges to reach a workable solution, and even then, I had limited confidence that the collection would proceed as planned.

Although the final collection was completed successfully, and the courier did ultimately bring the required label, the overall experience felt disjointed and difficult to manage. At times, it felt like I was having to coordinate the process myself rather than being supported.

In summary, while the refund has been agreed, the overall experience was unnecessarily stressful. A more proactive and coordinated approach—particularly in dealing with the courier—would have made a significant difference.

Amazing customer service. 1 of 2 deliveries were made and both were marked as delivered(by Roadie). Contacted support and they were ready to ship a replacement. A few hours later and the original arrived at my doorstep(Roadie’s delivery driver either held onto it or it was a different delivery driver). Contacted support ASAP to cancel the replacement and they did so within a few hours; all of which happened in a day.

We ordered FLEXISPOT Adjustable C Table. The tabletop was damaged by setting up mistake. We called Flexispot issue number. They responded quickly and shipped entire order parts.
It’s unexpected surprise they shipped whole parts.
WOW. So good.

Patrick was an amazing customer service rep who helped me do a quick exchange on my order. Thank you!

Had an issue with an order that had actually been closed out since i forgot to write down the order number and pay for it. Ian from support handled it pretty quickly. Thanks, Ian!

Verry fast shipping, very fast customer service response and offered a very satisfying resolution. Thank you! Good product (e7 pro). Very happy!

I haven’t received my mattress just yet but I had a LOT of questions about the return policy (I’ve never ordered a mattress online before and I’ve heard some horror stories)- they were very quick to get with me (within minutes of messaging them) and answered all my questions. Now I can wait for my mattress with confidence lol

Had a problem with my desk controller after a year of owning it, and support made it right by replacing the part I needed.

They were really good issued me a new whole order as the previous order just arrived was damaged they are sending a replacement so thanks guys

Romica was very kind in helping me with an online coupon for my purchase. Assuming the chair arrives to the correct specifications, I will definitely recommend Flexispot to others.

Bought a standing desk in 2022 and loved it but as of 2026 it became very unstable. I reached out to customer service, and they were able to send me a new desk frame in about a week to replace my wobbly one. Very satisfied with my experience!

Thanks for your great support…
Congrats for your very nice customer service