Harper and Lane does not stand behind their products - once you purchase something, consider it yours. They do not want their product any more than you will. Their products are cheap. You can return,... もっと見る
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レビュアーのコメントを見てみましょう
SCAMMERS! Does not guarantee their products quality, refuses to take low quality clothing back. Puts customers in a, "loop," asking for photos, explanations, and various other stalls and not forthrig... もっと見る
企業が回答しました
My experience with this company (Haper & Lane) was extremely disappointing. The issues are too extensive to fully detail here, but I strongly recommend avoiding them. This is actually the first review... もっと見る
I've purchased this blouse before and I loved it so much I wanted two more. I ordered size small, as I previously did. The Blue and White blouse fit well, but the multi-colored one was much larger a... もっと見る
企業が回答しました
1.4
ひどい
427件のレビュー
ネガティブなレビューの 30％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I wish I would've read the reviews…
I wish I would've read the reviews before purchasing. That would have saved me a lot of time and money. Disputed w/my bank and they had a lengthy explanation, so my bank charged me. 32 emails back and forth with H&L, to no avail. They won't honor their promised of 50% refund. They say the bank won't release the funds. Not true. Horrible quality item, incorrect sizing, cheaply made. Terrible experience! Don't buy from these scammers!
2026年1月1日
自発的なレビュー
Harperandlane からの回答
Dear Julia,
We are truly sorry to read about your experience and are disappointed to see how this situation has been described.
To clarify for transparency, the order you received matched the item that was selected at checkout. Because of this, the payment dispute you filed with your bank was carefully reviewed by them using the documentation we provided, and the case was resolved in our favor. This means the bank independently confirmed that the order was fulfilled correctly according to the purchase details.
Regarding the 50% refund mentioned in your review, this was offered earlier as a goodwill resolution option while we were still working together directly by email. However, once a chargeback is opened, the case is transferred to the bank and we are no longer able to process refunds on our side while the investigation is ongoing.
We always aim to resolve concerns fairly and respectfully and we responded to each of your emails with proposed solutions. It is never our intention for any customer to feel unsupported.
If you are still open to continuing the discussion with us directly, we would be happy to review the situation again and see what may still be possible. Please feel free to contact our support team anytime.
Warm regards,
Susan
Customer Support Team
Harper & Lane
Do not buy from this site
Do not buy from this site! Photos of items are nice and the product is terrible. The return process imposible! You will never see your refund
2026年3月10日
自発的なレビュー
Stay away
Stay away! They don’t even deserve a one star. I was a fool to purchase 4 dresses from this company only to find out what others have also complained about: very poor quality materials, and finishing is rough with the seams only being finished with a serger instead of a rolled hem. The garments also did not fit properly. The bust and collar were off center and the sleeves were too tight. Just an awful experience. When I complained they tried to give me a 25% off to keep them, then 50% off and wouldn’t give me a return address. I finally decided to file a claim with my credit card and they issued a full refund. I was happy to return this nonsense. Please save yourself the headaches and shop elsewhere.
2026年2月24日
自発的なレビュー
I really wanted to love the blouse.
I really wanted to love the blouse I ordered. When I received the package the blouse was so creased that I decided to wash it to see if that would help. It did not. I will say the color and sheen of this "satin" blouse is really pretty but the cut and quality are not at all what I expected for the cost. The way it hangs looks cheap and while I might wear it under a jacket I don't feel comfortable wearing it as a blouse only as the draped neckline hangs oddly.
2026年2月20日
自発的なレビュー
Harperandlane からの回答
Hi Susan,
We recently came across your review, and we’re truly sorry to hear that you had a disappointing experience. That’s not the level of service we aim to provide, and we completely understand your frustration.
We’ve reached out to you again because we’d really like to understand what went wrong and find a proper solution for you. Your satisfaction matters to us, and our team is ready to help resolve this as quickly as possible.
Please check your inbox (or spam folder) for an email from support@harperandlane.com
, or feel free to reply directly here so we can take care of it right away.
Thank you for giving us the opportunity to make this right.
I'm only leaving 1 star because I had…
I'm only leaving 1 star because I had to. The blouse I received was cheap fabric and shoddily made. I ended up accepting a 50% discount and keeping it (maybe some high school costume department can use it) since getting a full discount seemed impossible.
2025年11月12日
自発的なレビュー
Harperandlane からの回答
Hi Pamela,
Thank you for taking the time to share your experience. We are truly sorry to hear that the blouse did not meet your expectations in terms of fabric quality and overall construction. That is certainly not the impression we want any customer to have when receiving one of our pieces.
We sincerely appreciate your feedback. We would also like to clarify that the Partial refund was processed based on your agreement to the partial refund option we offered as an alternative solution. Our goal in presenting that option was to provide a faster resolution without requiring you to spend additional time, energy, or money returning the item.
That said, we do accept returns in accordance with the published return policy on our website. We always aim to provide alternative solutions to help make the process more convenient for our customers. We understand, however, that these options may not always align with individual preferences, and we regret that this added to your frustration.
Our team has reached out to you directly from support@harperandlane.com
so we can review your case more closely and assist you further within the scope of our policy. If you have not seen our message yet, please feel free to check your spam folder or reply directly so we can continue helping. We are here to support you and would truly welcome the opportunity to make this right.
We appreciate your feedback, as it helps us improve both our product standards and the clarity of our support process.
Warm regards,
Your Harper & Lane Support Team
The Return Policy is a SCAM
After placing order through their website, I rec'd no confirmation, order number, tracking number, etc. Order arrived but items were not sized properly and fabrics were not as advertised. No invoice included so still no order number, tracking number and one or both are required to initiate a return. Before ordering I always make sure that I understand the return policy which is stated to be 30 days. I sent a message requesting their assistance to process a RETURN, using their contact form and this is just part of the email response they sent:
"To help us resolve this promptly, could you please confirm if the items you received were the correct sizes you originally ordered? Additionally, if you had a chance to refer to the size chart during purchase, that information would be helpful for us.
To better understand the sizing issue and assist with our internal investigation and product quality checks, we kindly ask you to provide the following photos:
Place the garment on a flat surface, such as the floor or a bed
Ensure the item is laid out naturally, without folds or wrinkles
Place a measuring tape along the area with the size discrepancy (for example: bust, length, or sleeve)
Make sure the entire garment is clearly visible in one single photo
These photos will help us accurately assess the sizing issue and determine the best solution for you. Once we receive them, we can quickly work on a suitable resolution, whether that’s a replacement, an exchange, or another option that works best for you.
2026年2月13日
自発的なレビュー
Harperandlane からの回答
Hi Lynn,
Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration surrounding your order, especially not receiving confirmation details and feeling that the return process was difficult when the items did not meet your expectations in sizing and fabric.
We understand how concerning it must have been to not have your order number readily available while trying to initiate a return. That is certainly not the experience we want for our customers.
Our intention was never to create obstacles or delay your return. The photo and measurement request is part of our internal quality review process so we can properly document concerns with our manufacturer and maintain consistent sizing standards. That said, we sincerely regret that this process added to your frustration.
Please know that we are here to help and committed to resolving concerns fairly and in line with our 30 day return policy. Our team has reached out to you directly so we can review your case more closely and provide the assistance you need. If you have not seen our message yet, please feel free to check your spam folder or reply to us directly so we can continue helping.
We truly appreciate your feedback, as it helps us improve both our product standards and the clarity of our support process.
Warm regards,
Your Harper & Lane Support Team
Misleading re fabric content
The picture of the cotton tunic tee was gorgeous and the description promised it was 100% cotton. I ordered and received it, but the tunic, though it had 100% cotton on the string-attached tag, was clearly not 100% cotton. There were no sewn-in seam content labels, nor was there a stamped content below the back neckline. I emailed the company requesting return authorization, and was asked for pictures and more information. Sent a picture (this made no sense to me). Luna emailed back that they had investigated, and the tunic was, in fact, 100% cotton. It wasn’t, and I knew it (and so did they), but I conducted two different cotton tests, anyway. Beyond debatable. I was tired by that point and accepted a %20 refund. Their clothing looks lovely on the site, but this company flat-out lies. Having, too lately, looked at other reviews, I realize that many customers believe Harper and Lane is fraudulent. Wish I’d checked before walking stupidly into this one.
2026年2月6日
自発的なレビュー
Harperandlane からの回答
Hi Ann,
We’re truly sorry to read about your experience. We understand that the item did not meet your expectations, and we can appreciate how frustrating that must have felt after receiving your order.
Please know that we take product accuracy and customer concerns very seriously. When additional photos or details are requested, it is simply part of our standard review process so we can properly assess concerns and escalate them to our product team when needed. It is never our intention to dismiss or question a customer’s experience.
We also want to clarify that refunds are available in accordance with our refund policy. In some cases, our team may offer alternative resolutions, such as a 20% refund without requiring a return, to help reduce return hassle and avoid additional inconvenience. However, we fully understand that this option may not always align with a customer’s preference.
We would truly appreciate the opportunity to review your case again and understand exactly what happened so we can make things right. Please feel free to reach out to us directly at support@harperandlane.com
with your order number so we can look into this in detail.
We are here to help and would welcome the chance to resolve this for you.
Warm regards,
Your Harper & Lane Support Team
No return available
No return available - it is most definitely NOT easy
Do not order if you think you may need to return
I ordered a dress which was cute but poor quality and did not fit right
And a bathing suit that top and bottom did not match
When I tried to return they always sent very nice emails but only offered 20% refund and I did not have to return
Over and over with same repeated message in their emails
2026年2月2日
自発的なレビュー
Harperandlane からの回答
Hi Lisa,
Thank you for taking the time to share your experience. We are truly sorry to hear that the items you received did not meet your expectations in terms of fit, quality, and matching, and that the return process felt repetitive and frustrating.
We want to clarify that refunds are available in accordance with our refund policy. In some cases, our team may first offer alternative resolutions such as partial refunds without requiring a return, as these options are intended to reduce return hassle and avoid additional inconvenience for our customers. We understand, however, that these options may not always align with individual preferences, and we regret that this added to your frustration.
We would really like to look deeper into your case and better understand exactly what happened so we can make things right for you. Please reach out to us at support@harperandlane.com with your order number or any details that can help us locate your record.
Our team is ready to resolve this for you as quickly as possible, and we appreciate you giving us the opportunity to make this right.
Warm regards,
Your Harper and Lane Support Team
Misleading return process and endless loops
Misleading return process and endless hoops
I had a very disappointing experience with Harper & Lane. The dress I received did not match expectations and fit poorly, so I requested a return.
Instead of providing straightforward return instructions, customer service made the process unnecessarily difficult by repeatedly asking for additional photos and detailed measuring tape measurements, even after I had already provided what they requested.
This feels like a tactic to delay or discourage returns rather than a legitimate customer service process.
If you order from this company, be aware that returning an item will be difficult and time-consuming. I would not purchase from them again.
2026年2月6日
自発的なレビュー
Harperandlane からの回答
Hi Anne,
Thank you for taking the time to share your experience with us.
After reviewing your case, we agree that your experience did not meet our standards of service, and we’re truly sorry to hear about the frustration you encountered with the return process and fit of the item. We understand how discouraging it can feel when resolving a concern takes more time and effort than expected.
Our team has reached out to you directly from support@harperandlane.com so we can assist you further and work toward a resolution. If you haven’t seen our message yet, we kindly recommend checking your spam or promotions folder, or you’re welcome to reply there at any time.
We appreciate you bringing this to our attention. Your feedback helps us identify areas where we can improve, and we’re here to help make things right.
Warm regards,
Your Harper & Lane Support Team
Scam
Scammed by this company. Shoes orders were not even remotely what was delivered and they would not provide return information after 10 emails providing all their required bogus information. This is why people shop on Amazon. Do not buy from this company!
2026年2月5日
自発的なレビュー
Harperandlane からの回答
Hi Lisa,
We’re truly sorry to hear about your experience and understand how frustrating it must have felt to receive an item that did not meet your expectations and to feel delayed in getting the assistance you needed.
After reviewing your case, we agree that this experience did not meet our service standards. That is not the impression we ever want to leave, and we appreciate you taking the time to share your feedback.
Our support team has reached out to you directly from support@harperandlane.com
to help resolve this and offer a fair solution. If you haven’t seen our message yet, we recommend checking your spam or promotions folder, or you are welcome to reply directly so we can assist you further.
We are here to help and would still like the opportunity to make this right.
Warm regards,
Your Harper and Lane Support Team
BEWARE!! WE WERE SCAMMED BY THIS COMPANY!!
My husband ordered 2 blouses in late November for my Christmas presents. The fabrics were beautiful but the design was atrocious, unwearable, and not at all as shown on their website. Since I didn't open the packages until 12/25, it was past the 30 day return cutoff date. They absolutely refused to accept the returns... we threw the blouses in the trash. DO NOT BUY FROM THIS SCAN OUTFIT!! THEY ARE NOW "MOVING THEIR WAREHOUSE, AND UNABLE TO DELIVER UNTIL MARCH."
2025年12月23日
自発的なレビュー
Harperandlane からの回答
Hi Jean,
We’re sorry to hear that the items did not meet your expectations, particularly given the timing around the holidays. We understand how frustrating that can be.
We’d like the chance to review the order details and see whether there is anything we can still assist with. If you’re open to it, please reach out to us at support@harperandlane.com
with your order number or any information that can help us locate the purchase.
Our team is here to help and would appreciate the opportunity to look into this further.
Warm regards,
Your Harper & Lane Support Team
horrible
horrible, they send you a product completely different than photo then refuse a full refund
2026年1月23日
自発的なレビュー
Harperandlane からの回答
Hi Alexia,
Refunds are processed in accordance with our return and refund policy once the return process is completed.
We’re truly sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when an item arrives and does not feel as anticipated.
Our support team has been in contact with you from support@harperandlane.com
to assist with your concerns and share next steps. If you haven’t seen our latest message, we kindly suggest checking your spam or junk folder, or replying directly so we can continue assisting you.
We’re here to help and would appreciate the opportunity to bring this to a proper resolution.
Warm regards,
Your Harper & Lane Support Team
Poor quality experience
Hello: I ordered a red boho handbag that was advertised as "Quality" and it was far from it. First, the delivery was met with lengthy delays. Once received, the handbag was Paper thinnnn! I am so furious! I have expressed my written dissatisfaction and requested a refund. However, the ling they provided Failed, when I uploaded photos of their measely product. As well, they do not display a customer service phone number.
#Furious
#Seething
2026年1月20日
自発的なレビュー
Harperandlane からの回答
Hi Karla,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how disappointing it must have been to wait longer than expected for your order and then feel that the handbag did not meet the quality you were expecting based on the listing.
We’re also sorry to hear about the trouble you encountered when trying to upload photos and request assistance. That’s certainly not the experience we want for our customers, and we understand how frustrating that can be when you’re already unhappy with a purchase.
We’d really like the opportunity to look into this more closely and help resolve your concern. Please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your order, and our team will be happy to assist you further.
Warm regards,
Your Harper & Lane Support Team
If there were 0 stars
If there were 0 stars, I would leave zero stars. I paid $480 for $20 worth of polyester. DO NOT PURCHASE FROM THIS STORE. THE QUALITY IS ABYSMAL, OVERPRICED AND NOTHING LIKE THE PICTURES. DO NOT BUY.
2026年1月28日
自発的なレビュー
Harperandlane からの回答
Hi Wendy,
Thank you for taking the time to share your feedback with us. We are sorry to hear that the item you received did not meet your expectations in terms of material, quality, and overall value.
This is certainly not the experience we want for our customers. Our team has already reached out to you directly from support@harperandlane.com so we can better understand your concerns and work toward a resolution.
If you have not seen our message yet, we kindly suggest checking your spam or junk folder, or you may reply directly to that email so we can assist you further.
We appreciate you bringing this to our attention, as customer feedback helps us continue to improve.
Warm regards,
Your Harper & Lane Support Team
Don't ever order from this company
Don't ever order from this company! Customer service is little to nonexistent. Worst experience I've ever had when ordering something online. SCAM COMPANY!!!
2026年1月13日
自発的なレビュー
Harperandlane からの回答
Hi Cheryl,
We are truly sorry to read about your experience and understand how frustrating it can feel when communication does not meet expectations. That is certainly not the experience we want for our customers.
We would really like the opportunity to look into what happened with your order and address any concerns directly. Our team is always here to help, and we want to make sure your case is properly reviewed and resolved.
Please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your purchase. Once we have that information, we can assist you as quickly as possible.
Thank you for bringing this to our attention. We appreciate the chance to make things right.
Warm regards,
Your Harper & Lane Support Team
Read all these reviews and DO NOT BUY…
Read all these reviews and DO NOT BUY ANYTHING from this company. Don’t be a fool like I was. I am out $100 for boots and I will never get my money back.
2026年1月24日
自発的なレビュー
Harperandlane からの回答
Hi Bub,
We are truly sorry to read about your experience and understand how frustrating it can feel when you believe you have not received a refund for your order. This is not the experience we want for our customers, and we take concerns like this very seriously.
We would really appreciate the opportunity to review your case and clarify the status of your order and refund. If you are open to it, please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your purchase.
Our support team is here to assist and will do their best to resolve this for you as quickly as possible. Thank you for giving us the chance to look into this and make things right.
Warm regards,
Your Harper and Lane Support Team
Absolute trash
Absolute trash. False fronted company who is based in China. Product i received was nothing like what i ordered and the material that was used had to be what was left over from a toy department. Quality is so bad it is almost laughable. Have contacted the company 5 times and all I can get in return is an automatic reply email. Please look elsewhere and save yourself some trouble. **The reply they posted has the same talking points they use in their automatic reply email, which is the only thing I have received every time I have contacted them. The boots were at least a size and a half small. The material they were made of truly reminds you of something a Barbie dolls boots would be made out of and it was stretched so thin you can take your fingernail and split it. Seams completely separating from the pressure and low quality material. All of this on top of waiting 5 weeks to get the boots after being told 5-7 business days when ordering. They should truly receive negative stars but that’s not an option. Hope this helps to keep at least one person from losing their money. Worst money I’ve spent in a very long time.
2026年1月4日
自発的なレビュー
Harperandlane からの回答
Hi J D,
We are truly sorry to hear about your experience. We understand your concerns regarding the product quality and the difficulty you faced reaching our team, and we recognize how frustrating that can feel.
Please know that we are here to help and would genuinely like the opportunity to review your situation more closely and work toward a resolution. If you are open to it, we kindly ask that you contact us at support@harperandlane.com with your order number or any details that can help us locate your order.
Our team is ready to assist and address this properly. Thank you for giving us the chance to make things right.
Warm regards,
Your Harper & Lane Support Team
Shoes aren't what are pictured & described
I just received the second pair of shoes from Harper and Lane. They sent a replacement for the first pair which was supposed to have a wide toe box. That was my reason for buying them. The toe box is no wider than a normal shoe and I won't be able to wear them. Now I'm stuck with 2 pairs of shoes I can't wear. Would never do business with them again.
2026年1月20日
自発的なレビュー
Harperandlane からの回答
Hi Susan,
We’re truly sorry to hear about your experience, and we understand how disappointing it must be when a product does not fit as expected, especially when the toe box width was an important factor in your purchase.
This is certainly not the experience we want for our customers, and we would really like the opportunity to review what happened and see how we can help resolve this for you. If you are open to it, please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your order.
Our support team is here to help and will be happy to assist you further.
Warm regards,
Your Harper & Lane Support Team
The item I ordered did not even look…
The item I ordered did not even look like the item I received, all of it was a scam. No labels attached or anything, don’t buy from this company
2026年1月16日
自発的なレビュー
Harperandlane からの回答
Hi Janet,
Thank you for taking the time to share your feedback with us. After reviewing your case, we agree that your experience did not meet the level of service we aim to provide, and we are truly sorry for the disappointment this caused.
We understand how frustrating it can be when an item does not arrive as expected, and we sincerely regret any confusion or concern this created for you. This is not the experience we want for any of our customers.
Our team has reached out to you directly from support@harperandlane.com to assist you further. If you have not seen our message yet, we kindly recommend checking your spam or junk folder, or you are welcome to reply there at any time so we can help resolve this for you.
Thank you again for bringing this to our attention. Your feedback is valuable and helps us continue to improve.
Warm regards,
Your Harper and Lane Support Team
Don't buy from Harper & Lane
Don't buy from Harper & Lane. I bought two pairs of boots. One knee height the other ankle. Both were tight on me feet although I order a size up from my regular shoe size. They pinched my toes. I sent pictures of both boots as they requested and also along side a measuring tape so they could confirm the correct size was shipped to me. There have been numerous emails where I am asking for the return label and to get a full return from them. Nothing but apologies saying they will do everything to make this happen but nothing is sent to me with regard to the return. Harper & Lane keeps dragging their feet. Offering me 20% off and to keep the boots. I don't want the boots. I do want my money back. I think I'll contact the BBBureau next. Argh, what a stupid situation. Never again!!!
2025年12月26日
自発的なレビュー
Harperandlane からの回答
Hi BVS,
We’re truly sorry to hear about the difficulties you’ve experienced with your recent order. It sounds like the boots didn’t fit as expected and that our previous communications didn’t provide the resolution you were hoping for. That is definitely not the experience we want for our customers.
We’d like the chance to make this right. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record? Our team is ready to assist you and ensure your return and refund are handled smoothly.
Thank you for giving us the opportunity to resolve this. We’re here to help.
Warm regards,
Your Harper & Lane Support Team
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