Harper and Lane does not stand behind their products - once you purchase something, consider it yours. They do not want their product any more than you will. Their products are cheap. You can return,... もっと見る
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SCAMMERS! Does not guarantee their products quality, refuses to take low quality clothing back. Puts customers in a, "loop," asking for photos, explanations, and various other stalls and not forthrig... もっと見る
企業が回答しました
My experience with this company (Haper & Lane) was extremely disappointing. The issues are too extensive to fully detail here, but I strongly recommend avoiding them. This is actually the first review... もっと見る
I've purchased this blouse before and I loved it so much I wanted two more. I ordered size small, as I previously did. The Blue and White blouse fit well, but the multi-colored one was much larger a... もっと見る
企業が回答しました
1.4
ひどい
427件のレビュー
ネガティブなレビューの 30％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
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1 Star
1 Star - False Advertising and Poor Quality
I'm extremely disappointed with my experience with Harper & Lane. The clothes I received were of very poor quality and look nothing like what was shown in their online photos and descriptions. The difference between what was advertised and what actually arrived is unacceptable.
To make matters worse, they require customers to pay for return shipping, which feels like adding insult to injury when the issue is entirely on their end. Given the poor quality of the items and the misleading advertising, I have no confidence that I'll actually receive a refund even if I do pay to ship these back. This feels like a scam designed to leave customers out of pocket either way.
Save yourself the trouble and money - shop elsewhere.
2025年8月12日
自発的なレビュー
Harperandlane からの回答
Hi Kerrie,
After reviewing your case, we agree that your experience did not meet our standards of service. We’re truly sorry to hear that the items you received did not meet your expectations and that the situation caused frustration — we understand how disappointing that can be.
We’ve reached out to you directly from support@harperandlane.com. If you haven’t seen our message yet, please check your spam folder, or feel free to reply there so we can assist you further. We are here to help and want to make sure your concerns are fully addressed.
Thank you for bringing this to our attention — your feedback helps us improve our products and service.
Warm regards,
Your Harper & Lane Support Team
Harperandlane からの回答
Hi JD,
We're sorry to hear that the product you received didn’t meet your expectations. It’s disappointing to know that the quality and shipping time fell short for you, this isn’t the standard we aim for.
We’re here to help and would really appreciate the chance to look into this further. Please reach out to us at support@harperandlane.com
with your order number or any relevant details, and our team will do everything we can to make things right.
Warm regards,
Your Harper & Lane Support Team
An unexpected super Christmas gift from H & L
I ordered a lovely leather belt and a pair of blue stone drop earrings weeks ago and as Christmas grew closer was very concerned that they would not arrive in time. Harper and Lane (Luna) and I sent several emails back and forth. I had already paid for them - but complained to my credit card co and they cancelled the charges. The purchases DID arrive just before Christmas - and even better news is that for my patience and anxiety, Harper and Lane told me that I did not need to send them back NOR did I have to repay for them. An extra great Christmas gift from Harper and Lane.
2025年12月29日
自発的なレビュー
Harperandlane からの回答
Hi Patricia,
Thank you so much for your wonderful review! We’re glad that your gifts arrived in time for Christmas and that we could help ease your concerns about the order. We truly appreciate your patience and understanding throughout the process.
If you ever need assistance with future orders, we’re here to help and happy to support you. We hope to see you again soon!
Warm regards,
Your Harper & Lane Support Team
My husband ordered me a pair of boots…
My husband ordered me a pair of boots from this company on December 14th 2025. They didn’t arrive until 3 days after Christmas. Those things were so
Cheaply made I was afraid to wear them because they may fall apart. I wish I could give them a negative 5 and that would be being nice. They came from China.
2025年12月28日
自発的なレビュー
Harperandlane からの回答
Hi Perry,
We’re truly sorry to read about your experience. From what you’ve described, it sounds like the boots did not meet your expectations in quality, and we understand how disappointing that must be.
We’d really like to look deeper into your case and make things right. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is here to help and ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to assist.
Warm regards,
Your Harper & Lane Support Team
I ordered a pair of white “suede” ankle…
I ordered a pair of white “suede” ankle boots and they look nothing like the description or picture on the website. They ate super cheap looking with faux leather and I paid $63. It took almost a month to get them. Don’t waste your time ordering from them! It’s a scam!
2025年12月21日
自発的なレビュー
Harperandlane からの回答
Hi Stephanie,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with your order did not meet your expectations, particularly regarding the appearance and quality of the boots as well as the delivery time. We completely understand how disappointing and frustrating that must have been.
We’ve reviewed your case and agree that this experience fell short of the standard of service we strive to provide. Our support team has already reached out to you directly from support@harperandlane.com
to address your concerns and work toward a resolution. If you haven’t seen our message yet, we kindly recommend checking your spam or junk folder, or you’re welcome to reply directly so we can assist you further.
Please know that we take feedback like yours very seriously, and we’re here to help in any way we can. Thank you again for bringing this to our attention, as it helps us improve and do better for our customers moving forward.
Warm regards,
Your Harper & Lane Support Team
Cheap high boots
I paid $79 dollars for a pair of high boots. Looked good on website. Very cheap material and a horrible fit, total scam don't buy, save your money
2025年9月4日
自発的なレビュー
Harperandlane からの回答
Hi Miriam,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the boots did not meet your expectations in terms of material quality and fit. We understand how frustrating that can be, especially when the item looked different online.
Our team has reached out to you directly from support@harperandlane.com
to help address your concern. If you haven’t seen our message yet, please feel free to check your spam folder or reply to us there so we can continue assisting you.
We’re here to help and would appreciate the opportunity to make this right. Your feedback is important to us and helps us improve moving forward.
Warm regards,
Your Harper & Lane Support Team
Terrible Quality
I ordered a pair of blue n pink tennis shoes from Harper and Lane. They arrived 17 days to arrive. But, they are very, VERY, poor quality for the $65. US dollars i paid. They feel as light as a pair of flip flops. They feel like the shoes sold at Five Below. Very disappointed. I will never buy anything from them.
2025年12月15日
自発的なレビュー
Harperandlane からの回答
Hi Laly,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the shoes did not meet your expectations in terms of quality and overall feel, especially after the wait for delivery. We understand how disappointing that can be.
We’d really like the opportunity to look into this further and see how we can assist you. Please feel free to reach out to us at support@harperandlane.com
with your order details so our team can review your case and help work toward a resolution.
We’re here to help and would appreciate the chance to make things right.
Warm regards,
Your Harper & Lane Support Team
Complete fraud. Do not buy from Harper & Lane
I found Harper & Lane via a Google Shopping search, and purchased what I thought would be a nice gift for my daughter. The "blazer" I received was flimsy, boxy, cheaply made, and was nothing like the item pictured and described on the website. When I contacted the email address listed for returns, I was asked to provide photographs and measurements which I refused to do. I was then offered a 20% discount which I refused. I have not heard from them since and do not expect to. The item is so cheaply made that I refuse to even donate it. If I could give them zero stars I would.
2025年12月18日
自発的なレビュー
Harperandlane からの回答
Hi Tony,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the item you received did not meet your expectations in terms of fabric quality and overall feel. We understand how disappointing that can be, especially when the purchase was intended as a gift.
We’d really like the opportunity to look into this further and see how we can assist you. Please feel free to reach out to us at support@harperandlane.com
with your order details so our team can review your case and help work toward a resolution.
We’re here to help and would appreciate the chance to make things right.
Warm regards,
Your Harper & Lane Support Team
Harper and Lane is fake
Harper and Lane is fake! Their "clothes" are not really that - bought a blazer which was not a blazer at all - merely nylon fabric made to look like one. When I tried to return it (you have to email them and get an acknowledgement before you can return) - they do not respond. Don't waste your money!!!
2025年11月14日
自発的なレビュー
Harperandlane からの回答
Hi Christine,
We’re truly sorry to read about your experience and understand how disappointing it can be when a product does not meet your expectations, especially regarding fabric quality and the return process. This is certainly not the standard of service or transparency we aim to provide.
We’ve reached out to you directly from support@harperandlane.com
to address your concerns and help move this forward. If you haven’t seen our message yet, please check your spam or junk folder, or feel free to reply to us there so we can assist you further.
We are here to help and would appreciate the opportunity to review your case in detail and work toward a proper resolution. Thank you for bringing this to our attention. Your feedback is important to us and helps us improve.
Warm regards,
Your Harper & Lane Support Team
DO NOT ORDER FROM THIS COMPANY!!
DO NOT ORDER FROM THIS COMPANY!!! SCAMMERS....THERE ARE NO RETURNS!
2025年11月14日
自発的なレビュー
Harperandlane からの回答
Hi Diana,
We’re truly sorry to read about your experience and understand how upsetting it can feel when you’re concerned about the return process. This is certainly not the experience we want for our customers.
We’d really appreciate the opportunity to look into your case and clarify the available return options for you. Please feel free to reach out to us directly at support@harperandlane.com
with your order number or any details that can help us locate your purchase. Our team is here to help and committed to working toward a resolution.
Thank you for bringing this to our attention. Your feedback is important to us and helps us improve.
Warm regards,
Your Harper & Lane Support Team
I should have read the reviews!
I should have read the reviews before I ordered. My story is the same as everyone else's. They will not send me their address to return the shoes. I have 8 printed pages of back and forth emails, and I still don't have a return label OR the address! I'm losing $60. I suspect this is an overseas company (China?)
I finally figured out their email responses are computer or AI generated. The phone number is not a USA number configuration. They don't want their products back. That's why you have to fight so hard to get a refund. So far, it's a losing battle. I will be reporting them to the BBB, but that may have no effect.
2025年12月18日
自発的なレビュー
Harperandlane からの回答
Hi Vicki,
We’re truly sorry to read about your experience and understand how frustrating it can be when the return process feels unclear and prolonged. This is certainly not the experience we want for our customers and we regret the stress this has caused.
We would really appreciate the opportunity to review your case in detail and help move things forward for you. Please feel free to reach out to us directly at support@harperandlane.com
with your order number or any details that can help us locate your record. Our team is here to help and committed to finding a proper resolution as quickly as possible.
Thank you for bringing this to our attention. Your feedback is important to us and helps us improve.
Warm regards,
Your Harper & Lane Support Team
This company is a SCAM
This company is a SCAM! Doesn't deserve one star. Photos of products are phoney and there is no way to get a refund. It's a total rip-off!!
2025年11月17日
自発的なレビュー
Harperandlane からの回答
Hi Laura,
We’re truly sorry to read about your experience and understand how upsetting it can feel when a purchase doesn’t meet your expectations especially when there are concerns around fit and the return process. This is certainly not the level of service we aim to provide.
Our team has already reached out to you directly from support@harperandlane.com
to address this and help resolve the situation. If you haven’t seen our message yet we kindly suggest checking your spam or junk folder or you’re welcome to reply there so we can assist you further.
We are here to help and would really appreciate the opportunity to make this right for you. Thank you for bringing this to our attention your feedback is important and helps us continue to improve.
Warm regards,
Your Harper & Lane Support Team
I ordered items for a trip weeks ago…
I ordered items for a trip weeks ago and they are now not coming until after I leave. I am sending back all the items upon my return and notifying my credit card company. I should have looked at these reviews prior to purchase. They deserve no stars. Horrible communication also.
2025年12月18日
自発的なレビュー
Harperandlane からの回答
Hi T Biron,
We’re truly sorry to hear about your experience and understand how disappointing it can be when an order doesn’t arrive in time for an important trip. We also regret that the communication around your order didn’t meet your expectations.
We’d really appreciate the opportunity to look into this more closely and see how we can best support you moving forward. Please feel free to reach out to us directly at support@harperandlane.com
with your order number or any details that can help us locate your purchase.
Our team is here to help and committed to finding a resolution for you. Thank you for taking the time to share your feedback.
Warm regards,
Your Harper & Lane Support Team
Cheap products and impossible to return
Products were super cheap, not like what was shown and advertised. And they have made it impossible to return the items - there is no customer service pone number and they only send back automated emails when trying to return.
2025年12月16日
自発的なレビュー
Harperandlane からの回答
Hi Pedro,
We’re truly sorry to read about your experience. We understand you felt the item quality did not match what you expected, and that the return process and communication felt difficult and automated. We know how frustrating that can be, and this is not the experience we want for our customers.
We are here to help and would really appreciate the chance to look into your order directly so we can assist you properly and work toward a resolution. Please email us at support@harperandlane.com
with your order number or the email address used at checkout, and a member of our team will respond personally as soon as possible.
Thank you for bringing this to our attention. We appreciate the opportunity to make things right.
Warm regards,
Your Harper and Lane Support Team
totally misrepresented products
Absolutely horrible. The boots on the website appeared to be of high quality. The product received was cheap and crappy plastic. Four emails so far and they still refuse to authorize a return. I will be doing a stop payment with the credit card. Clearly a horrible company.
2025年12月13日
自発的なレビュー
Harperandlane からの回答
Hi Tracy,
We’re truly sorry to hear about your experience. We understand your main concern is that the boots you received did not match the quality or materials shown on our website, which can be incredibly frustrating and disappointing.
Our team is here to help and wants to make this right for you. We’ve reached out to you directly from support@harperandlane.com
to address your concern and guide you through the next steps. If you haven’t seen our message yet, we kindly suggest checking your spam or junk folder, or you’re welcome to reply directly to that email so we can assist you further.
Thank you for taking the time to share your feedback—it helps us improve and better support our customers.
Warm regards,
Your Harper & Lane Support Team
Harper and Lane doesn't deserve even 1 star!
Harper and Lane doesn't deserve even 1 star. I ordered a jacket and what i received is nothing like the picture in their ad. The material is cheap, thin and flimsy. When I voiced my displeasure and requested a refund, a long trail of emails have ensured, offering 20% of the jackets cost, or a replacement .
I doubt I will ever receive my refund and the jacket is so cheap I can't even donate it.
2025年12月13日
自発的なレビュー
Harperandlane からの回答
Hi Jenine,
We’re truly sorry to read about your experience. We understand your main concern is that the jacket you received didn’t match the photos/quality you expected, and that the refund process has felt drawn out and frustrating — that’s not the experience we want for you.
We’re here to help and would really like to look into your case so we can resolve this properly. Please email us at support@harperandlane.com
with your order number (or the email address used at checkout), and if possible, a couple of photos of the item you received. Once we locate your order, our team will review everything and get back to you with the next steps as quickly as possible.
Warm regards,
Your Harper & Lane Support Team
BEWARE
If I could rate this no stars, I would. Beware that it is impossible to return an item for refund. They will stall with multiple return emails offering a discount on your next purchase rather than refund your money and then the will stop emailing. Wish I had known this before purchase. I was returning because of a size issue but also product was cheap looking.
2025年12月5日
自発的なレビュー
Harperandlane からの回答
Hi TB,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us did not meet expectations, and we regret any frustration this situation may have caused.
After reviewing your case, we agree that your experience fell short of the level of service we strive to provide. Our support team has reached out to you directly from support@harperandlane.com
to follow up and assist further. If you haven’t seen our message yet, we kindly recommend checking your spam or junk folder, or you’re welcome to reply there at your convenience.
We appreciate you bringing this to our attention, as feedback like yours helps us continue improving. Please know that we are here to help and remain committed to resolving this for you.
Warm regards,
Your Harper & Lane Support Team
If I could give this company a -5 I…
If I could give this company a -5 I would. I ordered a coat off their site for my wife first off it took 3 weeks to receive. When I did receive it it is way to big. Two it is made of very poor quality material,It looks nothing like what they are advertising. So I try to get a refund, first they offer me a new coat which I do not want, then they try to offer me a 20% refund which I DO NOT WANT. They are offering me these things saying I don't even need to return the merchandise. That right there should tell anyone that this is a bogus company.I want a full refund just as their website says. You have a 30 day return policy. Now they won't even answer my emails at all. I think I'll contact a lawyer since they don't want to follow there own return policies. I lost over $100. This is a scam site 100%. Update!! After filing a dispute with my credit card company and threatening to take legal action I got an email apologizing for the whole situation and another email saying my money will be refunded in full. I really didn't want it to come down to this and it shouldn't have when I tried to follow THEIR return policy. But at the end of the day I'm glad I'm getting my $107 back.
2025年12月5日
自発的なレビュー
Harperandlane からの回答
Hi Dennis,
We’re truly sorry to read about your experience. From what you’ve described, it sounds like you've had a frustrating and unfair situation, and that’s definitely not the experience we want for our customers.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
If I could give them zero stars
If I could give them zero stars, I would. I ordered a couple shirts and shoes from them. Cute in the photos. They emailed me daily about the order and delays. One pair of shoes was on back order and I requested to cancel that order, no problems there. The other stuff arrived three weeks later, poor quality, didn’t look like what I had ordered. I contacted them to do a return. Silence. I emailed again. Silence. And again. Nothing. We are well past 60 days, so I’m eating this money. This whole time I’m trying to get ahold of them and not only do they not answer, there’s no advertisements from them. Until today, when I got a “We miss you” advertisement to their website. Ha, no thanks. Buyers should 100% skip this site.
2025年10月1日
自発的なレビュー
Harperandlane からの回答
Hi Lori,
We’re truly sorry to read about your experience. From what you’ve described, it sounds like you've had a frustrating and unfair situation, and that’s definitely not the experience we want for our customers.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
Don't buy here...
Purchased what I thought was a beautiful coat, turned out to be a cheap piece of junk. Really thin material, no lining, didn't fit. Never again.
2025年12月7日
自発的なレビュー
Harperandlane からの回答
Hi Heather,
After reviewing your case, we agree that your experience did not meet our standards of service. We're truly sorry to hear that the coat you purchased did not meet your expectations — we understand how frustrating that can be.
We've reached out to you directly to address your concern from support@harperandlane.com
. If you haven’t seen our message yet, please check your spam folder or feel free to reply there so we can assist you further.
Thank you for bringing this to our attention — your feedback helps us improve.
Warm regards,
Your Harper & Lane Support Team
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