Harper and Lane does not stand behind their products - once you purchase something, consider it yours. They do not want their product any more than you will. Their products are cheap. You can return,... もっと見る
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SCAMMERS! Does not guarantee their products quality, refuses to take low quality clothing back. Puts customers in a, "loop," asking for photos, explanations, and various other stalls and not forthrig... もっと見る
企業が回答しました
My experience with this company (Haper & Lane) was extremely disappointing. The issues are too extensive to fully detail here, but I strongly recommend avoiding them. This is actually the first review... もっと見る
I've purchased this blouse before and I loved it so much I wanted two more. I ordered size small, as I previously did. The Blue and White blouse fit well, but the multi-colored one was much larger a... もっと見る
企業が回答しました
1.4
ひどい
427件のレビュー
ネガティブなレビューの 30％に回答しています
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If I could give a ZERO star that's what…
If I could give a ZERO star that's what they deserve. I purchased a dress for around $59 and the product is garbage. NOTHING like the photos on their website. Clearly they were all AI-generated and I should have known better. But the website states they have a 30-day return policy, so I though it was worth the risk. NO! I was wrong. When I contacted the company as instructed on their returns info page, their response was to offer me only 20% refund! And that is after they offered to send me a new item for $12.95 shipping charge!! Their stated refund policy is completely false. I finally gave up and threw away the dress and lost $59. They are clearly a FRAUDULENT company. DO NOT BUY!!
2025年10月20日
自発的なレビュー
Harperandlane からの回答
Hi Mandi,
We’re truly sorry to read about your experience with your dress and the frustration around the quality and refund you received. What you described is not the level of product or support we want any of our customers to experience, and we completely understand why you’re upset.
We’re here to help and would really like to take a closer look at what happened so we can make this right for you. When you have a moment, please reach out to us at support@harperandlane.com
with your order details so our team can review your case in full and work on a better resolution together with you.
Thank you for giving us the opportunity to address this.
Warm regards,
Your Harper & Lane Support Team
A POOR QUALITY COAT, NOT AT ALL AS ADVERTISED
I finally received the "coat" nearly 2 weeks after ordering it. It was not a coat at all, made of thin fabric that wouldn't even qualify as a sweater, much less a winter coat. It was not "oversized" as described & was too small to fit as a regular coat, much less an oversized one that would allow me to wear a cardigan or thick sweater underneath. And it was overpriced, not worth anything near the $62.91 I paid for it once I had it in hand & could see the poor quality of the fabric & workmanship.
After emailing Harper & Lane to request the address to send the coat back to, I received an email asking me to send them a photo of the coat. I refused (the camera on my phone is broken). I fired back an email advising them I couldn't send a picture & that if they did not give me a return address & an RA# (if required) within 24 hrs, I would contact my bank & request a chargeback from Visa for the item being not as described.
I received a reply the next day from "Susan" stating that upon further review, they realized that: "We did not help you as we should have and we should have resolved your issue much earlier, without adding any extra hassle on your side. I am very sorry that this did not happen sooner. To make this right and to avoid any further inconvenience for you, you may keep the item, and we have initiated a full refund for your purchase. There will be no restocking fees, no return shipping costs, and no need for a Return Authorization number or return address. Depending on your bank or card issuer, the refund will typically appear on your account within 1–3 business days."
Sure enough, my credit posted 48 hrs. later. I only wish I had bothered to look up reviews of this seller online BEFORE ordering from them.
DON'T BUY ANYTHING FROM HARPER & LANE!
2025年11月22日
自発的なレビュー
Harperandlane からの回答
Hi Arcy,
We regret that your experience with us didn’t meet your expectations. It’s clear from your message that the product and communication process fell short, and that’s never the outcome we want for our customers.
We’re glad to know that your refund was processed promptly, and we truly hope this helped bring some resolution to the situation. If there's anything further we can assist you with, our team is always here to help at support@harperandlane.com
.
Warm regards,
Your Harper & Lane Support Team
I never received my pantsuit and they…
I never received my pantsuit and they don’t want to help locate it from the carrier and the number they gave me doesn’t work and it hard to kept on trying
2025年10月12日
自発的なレビュー
Harperandlane からの回答
Hi Katherine,
We’re truly sorry to read about your experience. It’s clear that something went wrong with your delivery, and we understand how upsetting it feels when you’re expecting an item and things aren’t moving the way they should.
We’d really like to look into this further and help get it resolved for you as quickly as possible. If you could reach out to us at support@harperandlane.com
with your order number or any details you have, our team will be able to investigate the shipment and assist you right away.
Thank you for giving us the chance to make this right — we’re here to help.
Warm regards,
Your Harper & Lane Support Team
DON’T SHOP FROM HERE
DON’T SHOP FROM HERE! This place is a FAKE- exact same product 1/2 the price on Amazon (even the exact same images on both). It took over 3 weeks to arrive. It’s a sweater with NO TAGS and terrible quality.
2025年11月24日
自発的なレビュー
Harperandlane からの回答
Hi Nicole,
We’re truly sorry to read about your experience. Receiving a sweater that didn’t meet your expectations in quality — especially after waiting so long for it to arrive — is understandably frustrating, and it’s not the experience we want for our customers.
We’ve reached out to you directly from support@harperandlane.com
to address your concern and offer assistance. If you haven’t seen our message yet, please check your spam or junk folder, or feel free to reply to us there anytime — we’re here to help and want to make this right for you.
Thank you for bringing this to our attention — your feedback helps us continue improving.
Warm regards,
Your Harper & Lane Support Team
Continuous polite refusal to provide refunds -update
I recently ordered a pair of shoes which took several weeks to arrive, and did not fit or look as nice as it did in the photo. I have currently exchanged an email thread of 17 emails and still counting after requesting a return authorization and a shipping address to return the item. The company continues to send friendly emails explaining how much they want to serve me, but, so far, while saying they are willing to arrange a return if I am not satisfied with their arrangements, have only offered to send a new size, to send a different shoe and I pay the difference, to refund only 20 percent, and then an upgrade to 50%. I will never order from this company again. I lived in China for 10 years, and I honestly feel like I am in a tourist market where I am required to bargain back and forth until someone finally gives in. I have never experienced this in the US before.
Update: After posting my review, I received an apology and a full refund back to my credit card with the understanding that I would return the shoes to a California address. I put them in the mail today. I appreciated the opportunity to bring closure to this experience, even though the return shipping was high.
2025年11月22日
自発的なレビュー
Harperandlane からの回答
Hi Brian,
We regret that your experience wasn’t up to the mark. From what you’ve described, it’s clear that receiving the return authorization you requested became far more complicated than it should have been, and we understand how frustrating that situation can be.
We’ve reviewed the matter and have already reached out directly from support@harperandlane.com
to assist you further. If our message hasn’t reached your inbox yet, please check your spam folder or feel free to reply to us there — we’re here to help and want to resolve this properly for you.
Thank you for sharing this feedback. It’s valuable to us and helps improve the way we support our customers.
Warm regards,
Your Harper & Lane Support Team
Scam..Beware
Company has fancy website with probably AI generated photos. Ordered black 3/4 length sleeve cotton blend dress. Receive a garbage super short sleeve 100% polyester dress that wasn't even close to the photo. They refused a return unless I paid shipping and also demanded I pay shipping if I wanted a replacement.
Then started back and forth emails where they offered successive discounts.
When I disputed with my credit card they fought me multiple times tooth and nail, saying they sent the correct item and were trying to work with me, offering discounts etc.
But it was the WRONG item!
This seems to be their business model: Sell a garment for like $60 to $100. Send a different $5 piece of junk from China. A percentage of people will just accept it. The rest get 20 - 50 % discounts. So the company over all retains about 3/4 of the $$ for a garment possibly not worth 10%. If they are forced to shut down always beware for similar store opening with different name. And ALWAYS look for address and local phone number!
2025年8月31日
自発的なレビュー
Harperandlane からの回答
Hi Isadore,
We’re truly sorry to read about your experience, and we understand how frustrating it must have been to receive a product that didn’t meet your expectations. This is certainly not the standard we aim to uphold, and we apologize for any inconvenience caused.
We’d love to look deeper into your case to better understand what happened and find a way to resolve this for you. Please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record. Our team is here to help and ensure we make things right.
Thank you for giving us the chance to address your concerns — we’re committed to providing a positive experience for all of our customers.
Warm regards,
Your Harper & Lane Support Team
Terrible experience
Terrible experience. After waiting almost a month to receive my orders, I got cheaply made garbage that looked nothing like the images shown on their website nor did they match the description shown on their website. One jacket stated in was 100% leather. It was plastic. Never again! Do not waste your money.
2025年10月1日
自発的なレビュー
Harperandlane からの回答
Hi Customer,
We’re truly sorry to hear about your experience. From what you’ve described, it sounds like there were significant issues with both the product quality and delivery time, and we understand how frustrating that must be. This is certainly not the standard of service we strive for, and we sincerely apologize for the inconvenience.
We’d love the opportunity to resolve this for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record? Our team is ready to look deeper into your case and ensure we make things right.
Thank you for bringing this to our attention — we appreciate the chance to make it right.
Warm regards,
Your Harper & Lane Support Team
Bait and switch…
Googled a particular robe that I wanted to buy and the pictures posted by HarperandLane looked like what I wanted. Paid $67.45 but when it finally arrived, it was nothing like what was pictured. I tried it on and it fit like a knee length form fitting sweater NOT a loose flowing robe. I contacted them repeatedly but kept getting a computer generated response refusing to issue a return label and take it back so they could credit my account. Instead, they wanted me to pick something else from their website, pay the difference and an additional $12.95 shipping or pay out of pocket to ship the original back in order to get a refund when they clearly sent me an item that appears nothing like the pictures. Not getting anywhere in this bait and switch mail order company. Going to file fraud with my credit card I guess. DON'T BUY FROM THEM.
2025年11月23日
自発的なレビュー
Harperandlane からの回答
Hi Kibby,
We’re truly sorry to hear about your experience, and we understand your frustration. It sounds like the item you received didn’t meet your expectations or match the images on our website, which is certainly not the experience we aim to provide.
We’d love the opportunity to make this right for you. Please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record, and we’ll work quickly to resolve this to your satisfaction.
Your feedback is very important to us, and we want to ensure we provide the best possible solution for you. Thank you for your patience, and we look forward to hearing from you.
Warm regards,
Your Harper & Lane Support Team
Scam!
Scam!! I ordered 2 items and then read the reviews, I then immediately cancelled my order and asked for a refund. They said they refunded my money, but did not! I had to change my card as suggested by my bank. I can only get a email response saying it was refunded, then saying it was shipped out 5 minutes after I ordered? (Not received any items). It also appears the product images have been taken off of other legitimate websites. Beware!
2025年11月15日
自発的なレビュー
Harperandlane からの回答
Hi Melissa,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it must be to deal with such confusion regarding your order and refund. Please know that this is absolutely not the experience we want for our customers.
We’ve reached out to you directly from support@harperandlane.com
to address your concerns and provide clarification. If you haven’t seen our message yet, please check your spam folder, or feel free to reply directly there so we can assist you further.
Your feedback is invaluable to us, and we are committed to resolving this issue for you. Thank you for bringing this to our attention.
Warm regards,
Your Harper & Lane Support Team
I saw a photo of booties…
I saw a photo of booties that looked to be of high quality and cute. I got the cheapest vegan leather probably ever made. They "resembled" the booties I saw. I wish I had read reviews before buying from them. They are true schiesters. Stay far away. Do not be fooled.
2025年11月16日
自発的なレビュー
Harperandlane からの回答
Hi Joanne,
Thank you for sharing your feedback. We’re truly sorry to hear that the booties you received didn’t meet your expectations and that the quality was not what you were hoping for. We completely understand your frustration, especially when a product doesn't match what was advertised.
We’ve reached out to you directly from support@harperandlane.com
to address your concerns. If you haven’t seen our message yet, please check your spam folder or feel free to reply to that email so we can assist you further.
Your feedback is invaluable to us, and we are here to help in any way we can. Thank you for bringing this to our attention — we are committed to making things right.
Warm regards,
Your Harper & Lane Support Team
Dresses were cheap and poorly…
Dresses were cheap and poorly constructed. Not true to advertising.
2025年8月13日
自発的なレビュー
Harperandlane からの回答
Hi Carol,
We’re truly sorry to hear about your recent experience with our dresses. We understand how disappointing it must be when a product doesn’t meet expectations, especially when it doesn’t align with the description or quality you anticipated.
We’d love the opportunity to make things right and fully understand your concerns. If you could please reach out to us at support@harperandlane.com
with your order details, we’ll look into this right away and work to resolve it as quickly as possible.
Your satisfaction is very important to us, and we’re here to help in any way we can. Thank you for bringing this to our attention.
Warm regards,
Your Harper & Lane Support Team
Spend $59 plus s&h got trash …
Spend $59 plus shipping got the cheapest boots ever i belive they will fall apart if I were to wear them but I can't wear them also checked to see and it would cost me more to return them than I paid so in the trash they go PLEASE DO NOT BUY FROM THEM SAVE YOUR MONEY WORST COMPANY EVER .WHY ARE THEY EVEN IN BUSINESS HOW CAN WE GET THEM CLOSED DOWN
2025年10月16日
自発的なレビュー
Harperandlane からの回答
Hi Sheral,
Thank you for sharing your feedback. We’re truly sorry to hear that the boots you received didn’t meet your expectations and that you’re dissatisfied with the quality. We completely understand your frustration, and we deeply regret that your experience with us wasn’t a positive one.
We’ve reached out to you directly to address this concern from support@harperandlane.com
. If you haven't seen our message yet, please check your spam folder or feel free to reply to that email so we can assist you further.
Your feedback is invaluable, and we’re committed to doing everything we can to make this right for you.
Warm regards,
Your Harper & Lane Support Team
CHEAP
CHEAP
Items do not fit. They do not match the size guide. The material is very cheap. The overall quality is the same as items costing 80% less- the items are VERY cheap looking as well. Do not buy anything from this company.
2025年11月19日
自発的なレビュー
Harperandlane からの回答
Hi Lydia,
Thank you for taking the time to share your feedback. After reviewing your case, we agree that your experience did not meet the level of service we strive to provide. We’re truly sorry to hear that the items you received didn’t fit properly and did not meet your expectations in terms of quality. We understand how frustrating that can be, especially when an item doesn’t match the size guide or material description.
We’ve reached out to you directly from support@harperandlane.com
to address your concerns. If you haven’t seen our message yet, please check your spam folder, or feel free to reply there so we can assist you further and work toward a resolution.
Thank you again for bringing this to our attention — your feedback is valuable and helps us improve.
Warm regards,
Your Harper & Lane Support Team
Terrible quality clothes and returning is waste of time
The quality of clothes received were like from Sheinbut the prices were much higher. The quality was poor and/or the sizing was off. When I contacted them to begin a return, I was asked to take pictures of the clothes lying next to similar items that I owned and had to give detailed explanations for why I didn't want the clothes. I was offered a 50% refund and could keep the clothes. I said no. So I was given instructions for sending the clothes back to China. The address is over a paragraph long. I mailed them back over a month ago, had to pay $70, and the clothes are now in the unknown so I'm out $270. I will never order anything from them again.
2025年10月6日
自発的なレビュー
Harperandlane からの回答
Hi Cindy,
We’re truly sorry to read about your experience. From what you’ve described, it sounds like you’ve had a frustrating and unfair situation, and that’s definitely not the experience we want for our customers. We understand how disappointing it must have been to deal with the quality issues and the return process, especially with the added cost and inconvenience.
We would really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
I ordered something called a coat
I ordered something called a coat. Black. Picture was indistinct. But I need a coat and ordered it. What arrived cannot qualify as a coat. It is a single layer of light fabric, no lining, no details, one button. It's cheap.
So, customer service - yeah that's another matter. The resoinded, but without the requested information, They really don't want returns. They don't provide labels or shipping. They offered a 50% refund which I accepted as I could not get information on a return. So I am out some bucks. I will give the garment to Goodwill. No consignment shop would take something this cheap.
2025年11月1日
自発的なレビュー
Harperandlane からの回答
Hi Wendy,
Thank you for sharing your feedback. After reviewing your case, we agree that your experience did not meet the standards of service we aim to provide. We're truly sorry to hear that the coat did not match your expectations — we understand how frustrating that can be, especially when the product didn’t match what you had anticipated.
We’ve reached out to you directly from support@harperandlane.com
to address your concern further. If you haven’t seen our message yet, please check your spam folder, or feel free to reply directly there so we can assist you.
Thank you for bringing this to our attention — your feedback is important to us and helps us improve our processes.
Warm regards,
Your Harper & Lane Support Team
Very deceitful company
My mistake is that I didn't research this company before placing my order. Their warehouse is in China, so returning is expensive. The product upon arrival isn't what the picture shows you. Their products aren't worth what they charge. If you want to return, they'll barter with you. I ended up purchasing 2 tops, that I gave away for $49.90. Don't go by the pictures of their product, the quality is poor.
2025年10月29日
自発的なレビュー
Harperandlane からの回答
Hi Gail,
Thank you for sharing your feedback. After reviewing your case, we agree that your experience did not meet the level of service we strive to provide. We're truly sorry to hear that the product didn’t match your expectations and that the return process caused frustration. We understand how disappointing that can be.
We’ve reached out to you directly from support@harperandlane.com
to address your concerns and assist you further. If you haven’t seen our message yet, please check your spam folder, or feel free to reply directly there so we can work toward a resolution.
Thank you again for bringing this to our attention — your feedback helps us improve.
Warm regards,
Your Harper & Lane Support Team
This is garbage -- literally
This is garbage -- literally. I had no way to send it back, and it is basically junk created with bags. Cannot believe I got sucked into their photos -- without looking at the reviews. I just have to throw away this horrible stuff (three items, 100+ dollars). gone. no way to return. DO NOT ORDER ITEMS FROM THIS SCAM!!!!!!!!! I don't even want to take it to the homeless camp.
2025年11月10日
自発的なレビュー
Harperandlane からの回答
Hi Virginia,
We’re truly sorry to hear about your experience. It sounds like the product didn’t meet your expectations, and that’s certainly not the kind of experience we want for our customers.
We’re here to help and would love the opportunity to make this right. Please reach out to us at support@harperandlane.com
with your order details, and we’ll do everything we can to resolve the situation.
Warm regards,
Your Harper & Lane Support Team
I wish I had read the reviews before I…
I wish I had read the reviews before I ordered. I ordered a one time wear dress (white- yes cheap and flimsy) for my upcoming cruise (white night), the bust size was smaller than stated! Requested a refund…there were options offered but no refund. If you want cheap products that are likely not to fit according to their size chart or just donate your money (return policies are ridiculous)… order up!
2025年11月12日
自発的なレビュー
Harperandlane からの回答
Hi Rhonda,
We’re truly sorry to read about your experience, and we understand how frustrating it must be when an item doesn’t meet your expectations, especially regarding sizing. This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience.
We’d really like the opportunity to investigate this further and make things right. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record? We are here to assist and will do everything we can to resolve the situation for you.
Thank you for bringing this to our attention — your feedback is valuable in helping us improve.
Warm regards,
Your Harper & Lane Support Team
Bad experience
My order stated I would receive it within 3 days. It also stated returns were easy. It took 3 weeks. Product was nothing like advertised or photo. I contacted Harper and Lane and wanted return information. After 4 emails back and forth, I accepted a 50% refund. The alternative was to send the product to somewhere in China. I would not give even 1 star for this company.
2025年11月5日
自発的なレビュー
Harperandlane からの回答
Hi Marcia,
We’re truly sorry to read about your experience, and we completely understand your frustration. It’s clear that the delays in shipping and the mismatch between the product and what was advertised caused significant inconvenience, and we sincerely apologize for that.
We’ve reached out to you directly from support@harperandlane.com
to address your concerns and assist with the situation. If you haven’t seen our message yet, please check your spam folder or feel free to reply there so we can help resolve this for you.
Thank you for bringing this to our attention — your feedback helps us improve, and we’re here to help make things right.
Warm regards,
Your Harper & Lane Support Team
False advertising
False advertising. It was supposed to be a sweater, but it's crap polyester—terrible quality. I'm sure I'll have to pay to ship it back to China. Never again will I purchase from an unknown store. DO NOT BUY FROM THIS CRAP RETAILER.
2025年11月13日
自発的なレビュー
Harperandlane からの回答
Hi Cleo,
We’re truly sorry to read about your experience, and we understand how disappointing it can be when an item doesn’t meet expectations in terms of quality. This is definitely not the experience we want for our customers, and we apologize for any frustration caused.
We’ve reached out to you directly from support@harperandlane.com
to address your concern and find a solution. If you haven’t seen our message yet, please check your spam folder, or feel free to reply there so we can assist you further.
Thank you for bringing this to our attention — your feedback is incredibly valuable in helping us improve.
Warm regards,
Your Harper & Lane Support Team
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