I was lucky enough to take advantage of the Mother’s Day FREE pan offer, but was unsure if my registration (of my set order) would also cover the free pan (I LOVE IT). I emailed, and received an ans... もっと見る
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I am truly impressed with the customer service I received from Hexclad...specifically from a rep named Jericho. I had purchased a few items and had an issue (of my own stupid doing) and Jericho resol... もっと見る
Jericho did a great job in responding immediately to our needs. Thank you Hexclad for having good employees like Jericho. Thanks, Jesse Graves
BEWARE: I bought these for my family in Brussels and the coating is already peeling—a major health hazard for my child. When I complained, they sent my replacement to a stranger's house, leaked my da... もっと見る
企業が回答しました
4.4
優良
74件のレビュー
ネガティブなレビューの 87％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Jericho did a great job!
Jericho did a great job in responding immediately to our needs. Thank you Hexclad for having good employees like Jericho.
Thanks,
Jesse Graves
2026年5月22日
自発的なレビュー
customer service was helpful
customer service was helpful. I appreciate the replacement
2026年5月13日
自発的なレビュー
I love my hexclad pan and customer…
I love my hexclad pan and customer support is great
2026年5月20日
自発的なレビュー
Rapid response about the claim without…
Rapid response about the claim without any hassle. They are really effective.
2026年5月20日
自発的なレビュー
I was lucky enough to take advantage of…
I was lucky enough to take advantage of the Mother’s Day FREE pan offer, but was unsure if my registration (of my set order) would also cover the free pan (I LOVE IT). I emailed, and received an answer very quickly. In a separate email, I found that Jericho P., had registered the pan for me, and included the completed registration.
How nice is that?!
Thanks so much!!
2026年5月15日
自発的なレビュー
I am truly impressed with the customer service
I am truly impressed with the customer service I received from Hexclad...specifically from a rep named Jericho. I had purchased a few items and had an issue (of my own stupid doing) and Jericho resolved the issue for me super quick and was very understanding. I was having an awful day, so it really brightened my day. I will definitely be purchasing more from Hexclad in the future.
2026年5月12日
自発的なレビュー
BEWARE
BEWARE: I bought these for my family in Brussels and the coating is already peeling—a major health hazard for my child. When I complained, they sent my replacement to a stranger's house, leaked my data, and then gave me a FRAUDULENT tracking number to cover it up. They are now asking ME to pay to ship the evidence back. Terrible company.
I have photo evidence of the peeling coating and the fraudulent tracking numbers which I will provide to any consumer authority or directly to Trustpilot upon request.
2026年5月7日
自発的なレビュー
Hexclad からの回答
We’re very sorry to hear about your experience and understand your concerns. The safety and satisfaction of our customers are extremely important to us.
We have reached out directly to request your information so that we can thoroughly review this situation, including your warranty claim, shipping details, and the concerns you’ve raised regarding your order. We take matters involving product quality and customer information very seriously and want to ensure this is fully investigated and resolved appropriately.
We appreciate the opportunity to look into this for you and will work to address your concerns as quickly as possible. - Brittany, HexClad Support
Jericho was awesome
Jericho was awesome! He helped us with our warranty issue and resolved it in a few hours. We got to experience Hexclad service first hand!
Great product and service
2026年5月4日
自発的なレビュー
Hexclad からの回答
Thank you so much for your kind words! We're delighted to hear that Jericho provided such excellent support and was able to resolve your warranty issue within just a few hours. We're glad you had the opportunity to experience our customer service firsthand. We truly appreciate your support and are thrilled to know you're enjoying both our products and our service! - Brittany, HexClad Support
Jericho HELPED ME TO RESOLVE MY ISSUES…
Jericho HELPED ME TO RESOLVE MY ISSUES WITH PANS. Great service!!!
2026年5月4日
自発的なレビュー
Hexclad からの回答
Thank you so much for your wonderful feedback! We're thrilled to hear that Jericho was able to help resolve the issues you were experiencing with your pans. We'll be sure to share your kind words with him. We truly appreciate your support and are always here if you need anything in the future! - Brittany, HexClad Support
Sent an email to customer service and…
Sent an email to customer service and they replied within the hour and solved my issue without me having to do any work at all.
2026年5月4日
自発的なレビュー
Hexclad からの回答
Thank you for taking the time to share your experience! We're so glad our customer service team was able to respond within the hour and resolve your issue quickly and effortlessly. Providing fast, hassle-free support is very important to us, and we truly appreciate your kind feedback. -Brittany, HexClad Support
Hexclad からの回答
Thank you so much for your kind words! We’re thrilled to hear you had a great warranty experience and that Jericho was both friendly and quick in assisting you, he’ll be happy to hear your feedback.
We appreciate you taking the time to share and are always here if you need anything in the future. Thanks for being part of the HexClad family!
-Brittany, HexClad Support
Quick response to fining my order
2026年5月1日
自発的なレビュー
Hexclad からの回答
Thank you for your feedback! We’re glad to hear you received a quick response in locating your order, that’s exactly the kind of efficient support we aim to provide. We truly appreciate you taking the time to share your experience!
-Brittany, HexClad Support
Super Customer Service
I had a question about an invoice and sent it through the website. I had a response almost immediately from Jericho. The response was so complete and resolved my problem. I have never had such quick and competent customer service before. If this is an indication of how your company is run, I will certainly do more business with you in the future. And I will happily recommend you to others
2026年4月30日
自発的なレビュー
Hexclad からの回答
Thank you so much for taking the time to share this! We’re thrilled to hear that Jericho was able to respond so quickly and provide a clear, complete resolution to your question.
Delivering prompt and thorough support is exactly what we strive for, so it’s incredibly rewarding to know that your experience reflected that. Your trust, future support, and willingness to recommend us truly mean a lot.
We’re always here if you need anything, thanks again for being part of the HexClad family!
-Brittany, HexClad Support
Great customer service!
Jericho could not have been more helpful! He was very quick getting back to me. He was even faster at resolving the problem! I ordered the entire collection from Hexclad and I absolutely love them. So when I had to call customer service I was wondering how it would go. They were professional and I am a customer for life.
Thank you!
2026年4月29日
自発的なレビュー
Hexclad からの回答
Thank you so much for sharing your experience! We’re thrilled to hear how helpful and responsive Jericho was, he’ll be so happy to know he made such a great impression.
It means a lot that you trusted us with the full collection and that you’re loving your cookware! We’re especially glad your customer service experience lived up to your expectations and reinforced that trust.
We truly appreciate your support and are always here whenever you need us. Thanks again for being part of the HexClad family!
-Brittany, HexClad Support
My concern was handled quickly and…
My concern was handled quickly and professionally. The customer service representative was Jericho P. I definitely would recommend HexClad products to friends and family. It's the best cookware I had owned. The company really stands behind their products name brand.
2026年4月29日
自発的なレビュー
Hexclad からの回答
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that your concern was handled quickly and professionally, and that Jericho P. made a positive impact, he’ll be so happy to hear your feedback.
It means a lot to us that you’d recommend HexClad to your friends and family and consider it the best cookware you’ve owned. We truly stand behind our products and are always here if you need anything in the future.
Thanks again for being part of the HexClad family!
-Brittany, HexClad Support
Excellent warranty service from Jericho
HexClad handled my warranty issue quickly and professionally. Jericho was excellent to deal with — clear, helpful, and solution-focused. I really appreciated the straightforward service and the replacement being processed without hassle.
2026年4月29日
自発的なレビュー
Hexclad からの回答
Thank you so much for your kind feedback! We’re thrilled to hear that your warranty experience was handled quickly and smoothly. Jericho will be especially happy to know his clear, helpful, and solution-focused support made a positive impact.
We truly appreciate you taking the time to share your experience and are always here if you need anything in the future. Thanks for being part of the HexClad family!
-Brittany, HexClad Support
I had an excellent experience with this…
I had an excellent experience with this customer service team. From the moment I reached out, they were responsive, professional, and genuinely focused on resolving my issue. What stood out the most was how quickly they handled my replacement—there was no unnecessary delay, and the entire process felt smooth and stress-free.
The representative I was communicating with was courteous, clear in their communication, and made sure I understood each step. It’s rare to find service that combines efficiency with such a high level of care, but they managed to do both effortlessly.
I truly appreciate how easy they made everything, and I wouldn’t hesitate to recommend them to anyone looking for reliable and prompt support. Outstanding service all around.
2026年4月29日
自発的なレビュー
Hexclad からの回答
Thank you so much for taking the time to share such a thoughtful and detailed review! We’re thrilled to hear that your experience felt smooth, efficient, and stress-free, that’s exactly the kind of support we aim to provide.
It’s especially great to know that our team’s communication and care stood out throughout the process. We truly believe that clear, courteous support makes all the difference, and your feedback means a lot to us.
We appreciate your recommendation and are always here if you need anything in the future. Thanks again for being part of the HexClad family!
-Brittany, HexClad Support
Hexclad からの回答
Thank you so much for your kind words! We’re really glad to hear that you had a helpful and professional experience with our team, that’s exactly what we strive for. We truly appreciate you taking the time to share your feedback and for being part of the HexClad family!
-Brittany, HexClad Support
Would not recommend.
Would not recommend.
So, I have a set of these pans and though they'd be great at the start. Fast forward a few months, and I wouldn't recommend them.
EVERYTHING STICKS to them. No matter how much oil or fat you use or what temperature you have it on. You can't fry an egg without it sticking and breaking the yolk.
2026年4月21日
自発的なレビュー
Hexclad からの回答
Hi there, thank you for sharing your experience—we’re really sorry to hear this has been frustrating.
From what you’ve described, it sounds like there may be some built-up, burnt-on residue on the surface of the pan. This can happen over time and can make it feel like everything is sticking, even when using oil or proper heat.
We recommend giving your pan a deep clean:
Soak it in warm, soapy water for about 15 minutes
Then use a non-abrasive scrubber to thoroughly clean the surface
This usually helps remove any buildup and restore the pan’s performance.
For future cooking, we also suggest using a bit lower heat, as these pans retain heat very well and high temperatures can contribute to sticking over time.
If you give this a try and still run into issues, we’d be happy to take a closer look and help further, please send us a photo to support@hexclad.com . - Brittany, HexClad Support
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