I was lucky enough to take advantage of the Motherâs Day FREE pan offer, but was unsure if my registration (of my set order) would also cover the free pan (I LOVE IT). I emailed, and received an ans... ãã£ãšèŠã
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I am truly impressed with the customer service I received from Hexclad...specifically from a rep named Jericho. I had purchased a few items and had an issue (of my own stupid doing) and Jericho resol... ãã£ãšèŠã
Jericho did a great job in responding immediately to our needs. Thank you Hexclad for having good employees like Jericho. Thanks, Jesse Graves
BEWARE: I bought these for my family in Brussels and the coating is already peelingâa major health hazard for my child. When I complained, they sent my replacement to a stranger's house, leaked my da... ãã£ãšèŠã
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Wonderful product and customer service, so worth the price.
Iâve been using Hexclad pan almost every single day for the past 3 years, and it has truly been one of the best kitchen purchases Iâve made. The performance, heat distribution, and overall quality have been consistently excellent.
Recently, I noticed that the top layer started to erode, which was a bit disappointing at first. However, what really impressed me was the brandâs commitment to their lifetime warranty. The replacement process was incredibly smooth, and I am about to receive a new pan almost immediately without any hassle.Our Customer Representative Jericho P handled our request extremely well.
This level of customer service speaks volumes about the Hexclad brandâs confidence in their product and their dedication to customers. Even after years of heavy use, they stood by their promise.
Overall, Iâm extremely impressed â both with the durability of the product and the support provided. Itâs definitely worth the price, and I wouldnât hesitate to recommend it to others.
2026幎4æ4æ¥
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Hexclad ããã®åç
Thank you so much for sharing your experience! Weâre incredibly grateful to have been part of your kitchen for the past three years, itâs amazing to hear how well your pan has performed with daily use.
While weâre sorry to hear about the wear you experienced over time, weâre so glad our lifetime warranty process made things right quickly and seamlessly. Jericho will be especially happy to hear your kind words, weâll be sure to pass along your appreciation for the great care he provided.
Your feedback truly means a lot to us. Weâre committed to standing behind our products and making sure our customers feel supported every step of the way. Thank you again for your trust and recommendation!
-Brittany, HexClad Support
I worked with customer care specialistâŠ
I worked with customer care specialist Jericho who handled my concerns quickly & very professionally. Thank you for understanding what was needed to resolve my issue. Much appreciated to the HexClad customer service team for handling this the right way!
2026幎4æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Hexclad ããã®åç
Thank you so much for your kind words! Weâre thrilled to hear that Jericho was able to assist you quickly and professionally, and that your concerns were handled to your satisfaction. Providing a smooth and supportive experience is always our goal, so it truly means a lot to know we got it right.
We appreciate you taking the time to share your experience and your support of our team!
-Brittany, HexClad Support
Best customer service from start toâŠ
Best customer service from start to finish! Quick responses, clear instructions and next steps. Highly recommended Hexclad based on product and customer service. A special shout out to Jericho for the great service he provided.
2026幎4æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Hexclad ããã®åç
Thank you so much for the kind words and recommendation! Weâre thrilled to hear that you had such a great experience from start to finish. Providing quick responses and clear, helpful guidance is exactly what we strive for, so itâs wonderful to know that came through.
Weâll be sure to pass along your shoutout to Jerichoâheâll be happy to hear it! We truly appreciate your support and are always here if you need anything in the future.
-Brittany, HexClad Support.
They honor the warranty w/o issue
I had a warranty claim on one of my Hexclad pans. The process for submitting the claim was super easy. But I was skeptical of whether or not they would actually reach out to me and replace the pan. I was very pleasantly surprised when Jericho from the customer support team emailed me the next day. After emailing them back, a new pan was on its way to me - no issues, no fuss, and I didnât have to do anything.
2026幎4æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Hexclad ããã®åç
Thank you so much for sharing your experience! We completely understand the initial skepticism, so it means a lot to hear that our team was able to exceed your expectations. We're glad the warranty process felt easy and seamless from start to finish, and that Jericho was able to quickly step in and take care of everything for you.
Providing a hassle-free experience and standing behind our products is exactly what we aim for, so itâs great to know that came through. We hope youâre enjoying your new pan, and weâre always here if you need anything in the future!
-Brittany, HexClad Support.
Warranty Claim Handled Exceptionally Well
Jericho took the time to understand my warranty issue, guide me in finding the serial number on my pan and communicating with me every step of the way on what he needed to handle the claim. Iâm getting a new pan! I appreciate Hexclad honoring their lifetime warranty and Jerichoâs help with the process.
2026幎4æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Hexclad ããã®åç
Thank you so much for taking the time to share your experience! Weâre thrilled to hear that Jericho was able to guide you through the warranty process and make everything smooth and straightforward. Ensuring our customers feel supported every step of the way is exactly what we strive for, and itâs great to know that came through.
Weâre also glad we could honor our lifetime warranty and get a new pan on its way to youâenjoy it! If you ever need anything else, weâre always here to help.
-Brittany, HexClad Support.
Iâm writing to share my recent experience
Iâm writing to share my recent experience
Shortly after placing the order, I requested a cancellation, but was informed that it could not be stoppedâeven though, at the time, the shipment had not yet been handed over to the carrier. This led to a frustrating back-and-forth where I was asked to either refuse delivery or process a return, with uncertainty around potential fees.
While I do appreciate that the issue was eventually resolved by a supervisorâwho arranged a return to sender and issued a full refundâthe overall process felt unnecessarily complicated and time-consuming. It should not take multiple escalations for a straightforward cancellation request, especially when the order had not yet shipped.
This experience has unfortunately impacted my confidence in your customer service. I was genuinely planning to purchase this set through another channel, but after going through this situation, I no longer feel comfortable doing so.
I hope you take this feedback seriously and improve your order cancellation process to prevent similar experiences for other customers.
Sincerely,
Juan Castro
2026幎4æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Hexclad ããã®åç
Thank you for taking the time to share your experience, we truly appreciate your honest feedback.
Weâre very sorry for the frustration caused during your cancellation request. Youâre absolutely right, when an order has not yet been handed off to the carrier, the process should be more straightforward and not require multiple steps or escalations. We understand how the back-and-forth and uncertainty around next steps added unnecessary inconvenience, and thatâs not the experience we want for our customers.
While weâre glad a supervisor was ultimately able to step in, arrange the return to sender, and ensure you received a full refund, we recognize that the overall process fell short. Your feedback is incredibly valuable, and we will be sharing it with our team as we continue working to improve our order management and cancellation experience.
Weâre sorry this impacted your confidence in us, as thatâs never our intention. If thereâs ever an opportunity to regain your trust in the future, we would truly appreciate it.
Thank you again for bringing this to our attention.
-Brittany, HexClad Support.
You guys are the best customer serviceâŠ
You guys are the best customer service I have ever had to deal with. Very fast time response and understanding. Jericho Helped me today and was a pleasure to work with!
2026幎4æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Hexclad ããã®åç
Thank you so much for your incredibly kind words!
Weâre thrilled to hear that you had such a positive experience with our customer service team. Providing fast, understanding, and seamless support is exactly what we strive for, and itâs wonderful to know Jericho made such a great impression.
We truly appreciate your support and are always here whenever you need us!
-Brittany, HexClad Support.
Jericho Customer Service
Jericho was really fast in resolving my claim, I just reached out and sent over some pictures of my pan and he resolved my claim very promptly after that. Hexclad has very good customer service.
2026幎4æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Hexclad ããã®åç
Thank you so much for your kind feedback!
Weâre thrilled to hear that Jericho was able to resolve your claim so quickly and make the process smooth and straightforward. Itâs great to know that submitting your photos and getting support felt easy and efficient, thatâs exactly the experience we aim to provide.
We truly appreciate your support and are always here if you need anything!
-Brittany, HexClad Support.
They stand by their warranty
My warranty request was handled and resolved quickly and professionally by Edgar and Jericho.
2026幎4æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Hexclad ããã®åç
Thank you for sharing your experience!
Weâre so glad to hear that Edgar and Jericho were able to handle your warranty request quickly and professionally. Providing efficient and seamless support is always our goal, and itâs great to know they delivered that for you.
We truly appreciate your feedback and are always here if you need anything in the future!
-Brittany, HexClad Support.
Customer service is amazing
Customer service is amazing. They communicate quickly and efficiently. I appreciate the quick response and reply along with the feedback needed to expedite the process.
2026幎3æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Hexclad ããã®åç
Thank you so much for your thoughtful feedback!
Weâre thrilled to hear that our team was able to communicate quickly and efficiently, and that the process felt smooth and expedited for you. Providing clear, timely support is something we truly prioritize, so it means a lot to know that came through in your experience.
We appreciate you taking the time to share this and are always here if you need anything!
-Brittany, HexClad Support.
Jericho P was incredibly helpful
Jericho P was incredibly helpful. He resolved the issue in a day.
I Iove Hexclad! ð«¶
2026幎4æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Hexclad ããã®åç
Thank you so much for the love!
Weâre thrilled to hear that Jericho P was able to resolve your issue so quickly, providing fast and helpful support is always our goal. It means a lot to know you love your HexClad!
We truly appreciate your support and are always here if you need anything.
-Brittany, HexClad Support.
I submitted my claim yesterday and byâŠ
I submitted my claim yesterday and by today I was already getting information on my claim yesterday Jericho made the process so ea
2026幎4æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Hexclad ããã®åç
Thank you so much for your feedback!
Weâre so glad to hear how quickly your claim was processed and that Jericho made the experience easy and seamless for you. Providing fast, hassle-free support is exactly what we strive for, and itâs great to know that came through in your experience.
We truly appreciate you taking the time to share this and are always here if you need anything!
-Brittany, HexClad Support
Jericho with HexClad customer supportâŠ
Jericho with HexClad customer support was great.
He resolved my issue quickly.
I have cooked with HexClad for many years and plan to buy new pieces that just came out!
Thank you.
2026幎4æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Hexclad ããã®åç
Thank you so much for your kind words!
Weâre thrilled to hear that Jericho provided quick and helpful support, thatâs exactly the experience we aim to deliver. It also means a lot to know youâve been cooking with HexClad for years and continue to trust us in your kitchen.
Weâre excited for you to try out the new pieces, canât wait for you to put them to use!
Thanks again for being part of the HexClad family.
-Brittany, HexClad Support.
After owning my Hexclad for a few yearsâŠ
After owning my Hexclad for a few years I noticed a little chip in the nonstick material. I was able to register my purchase and put in a warranty claim easily on line. Within a few days I was told by the agent, Jericho, that my new pot will be shipped soon.
2026幎4æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Hexclad ããã®åç
Thank you so much for sharing your experience!
Weâre glad to hear that registering your product and submitting a warranty claim was a smooth and easy process. Itâs great to know that Jericho was able to assist you quickly and get your replacement pot on the way within just a few days, thatâs exactly the kind of support we strive to provide.
We truly appreciate you being a longtime HexClad customer, and weâre always here if you need anything in the future. Enjoy your new pot!
-Brittany, HexClad Support.
Excellent quality and customer service
My husband purchased the black collection as a gift for christmas. There were so many new pots and pans with amazing large sizes for my needs. I made sure to season them per the instructions. After a few uses, the griddle pans non stick coating was decent, however it made my over easy eggs stick. I called in to use the warranty, and Jericho helped me get a replacement, even though their warranty department didn't find any defects in the photos. The new pan slides the eggs perfectly! I highly recommend this company for the quality of the pots and pans, and the customer service! We purchased 2 more today because of the excellent service we recieved, bringing our set to 15!
2026幎4æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Hexclad ããã®åç
Thank you so much for sharing your experience with us! Weâre thrilled to hear how much youâre enjoying your Collection and that itâs been a great fit for your cooking needs.
Weâre especially glad Jericho was able to step in and help make things right with your griddle pan. Even when something doesnât appear as a clear defect, we always want our customers to have the best possible experience with our cookware, so itâs wonderful to hear your replacement is performing exactly as expected!
Your continued support truly means the world to us, and weâre honored to be part of your kitchen, now with an even bigger set! Thank you again for your recommendation and kind words about both our products and our team.
-Brittany, HexClad Support.
Iâm so pleased
Iâm so pleased! A pot and pan that I use religiously were wearing down hardcore after a couple years and I made a claim hoping they could do something for me but not expecting them to replace my pot and my pan at no cost! Jericho was extremely helpful and friendly and made it so easy! I loved this brand of cookware before but after such a great customer experience i love them even more! This is how a business SHOULD treat their customers! Iâm greatly appreciative. Thank you hexclad for standing behind your products and thank you Jericho for the great customer service! God bless you, man!
2026幎4æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Hexclad ããã®åç
Thank you so much for taking the time to share this, your feedback truly means a lot to us! Weâre so glad we could support you through your warranty claim and make the process easy and seamless. Itâs especially great to hear that Jericho provided such a friendly and helpful experience, weâll be sure to pass along your kind words to him.
Standing behind our products and taking care of our customers is at the heart of what we do, so itâs incredibly rewarding to know we delivered for you. Weâre grateful for your continued support and are so happy to have you as part of the HexClad family!
-Brittany, HexClad Support.
Jericho was a great customer supportâŠ
Jericho was a great customer support agent who dealt quickly with solving my issues.
2026幎4æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Hexclad ããã®åç
Thank you for your kind feedback! Weâre so glad to hear that Jericho was able to quickly resolve your issue and provide a great support experience. Weâll be sure to pass along your recognition, it means a lot to our team.
We appreciate you taking the time to share this!
-Brittany, HexClad Support.
Great service
Great service. Customer support helped me locate an order to file a warranty claim. Top tier business practices. I will always be a Hexclad customer.
2026幎4æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Hexclad ããã®åç
Thank you so much for your kind words! Weâre thrilled to hear that our customer support team was able to help you locate your order and get your warranty claim started smoothly. Providing a seamless and supportive experience is always our goal, so it means a lot to know we delivered for you.
We truly appreciate your loyalty and are grateful to have you as part of the HexClad family!
-Brittany, HexClad Support.
Lifetime hexclad pans
Lifetime hexclad pans. My husband bought a set of hexclad frying pans, arrived March2024 after chasing them various sizes we have experienced loss of the black coating. He sent an email to hexclad regarding his disappointment. But they donât make it easy to get money back. They wanred to know serial numbers & order number etc even though they have his email & could probably quite easily find this information out for themselves! I have a photo to add if possible
2026幎3æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Hexclad ããã®åç
Hi Carolyn,
Thank you for reaching out, and Iâm really sorry to hear about your experience with the pansâthatâs definitely not what we want for our customers.
Weâve sent a request to gather a few details so we can locate your account and look further into this for you. Once we have that information, weâll be able to review everything and work toward the best possible resolution.
We truly appreciate your patience, and weâre here to help get this sorted out. -Brittany, HexClad Support
A cowardly person doesnât leave their name. I will respond when whenever you show me that respect
Hello,
Thank you for taking the time to raise your concerns. We want to clarify one important point: our roasting racks are not hand painted. They are manufactured with a heat-safe, food-contact coating specifically designed for oven use. There is no hand-applied paint involved in the production process.
We understand how concerning it must have been to see material on the rack and worry about it transferring to food. Thatâs absolutely not something we take lightly. The coating used on our racks is designed to withstand normal roasting temperatures, but if you experienced softening or flaking, we want that reviewed carefully.
We can confirm that we have received the photos you submitted through the customer link, and our team has reviewed them. Your case has been escalated internally for further evaluation to ensure it is properly assessed.
If you have any additional information to share or would like further clarification, please continue the conversation through the existing email thread so it remains with the same support team handling your case.
To cowardly to leave your name and details!
I refuse to respond to you
2026幎2æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Hexclad ããã®åç
Hi Stephen,
Weâre sorry to hear that youâre feeling this frustrated. Our intention in responding was to acknowledge your concern and let you know that your photos and report were received and reviewed by our support team.
We truly do want to help resolve this for you. Your case has already been escalated internally so the product team can evaluate the photos and details you provided. The best way for us to assist further is through the existing email thread, where our support team can continue the review and provide updates directly.
If youâre willing, weâd appreciate the opportunity to continue working with you to address the concern. -Brittany, HexClad Support
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