I was lucky enough to take advantage of the Motherâs Day FREE pan offer, but was unsure if my registration (of my set order) would also cover the free pan (I LOVE IT). I emailed, and received an ans... ãã£ãšèŠã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå å®¹ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ãç¢ºèªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
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I am truly impressed with the customer service I received from Hexclad...specifically from a rep named Jericho. I had purchased a few items and had an issue (of my own stupid doing) and Jericho resol... ãã£ãšèŠã
Jericho did a great job in responding immediately to our needs. Thank you Hexclad for having good employees like Jericho. Thanks, Jesse Graves
BEWARE: I bought these for my family in Brussels and the coating is already peelingâa major health hazard for my child. When I complained, they sent my replacement to a stranger's house, leaked my da... ãã£ãšèŠã
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High-quality products and outstandingâŠ
High-quality products and outstanding customer service. Special thanks to Billy for being so helpful and professional. Truly the best!

Hexclad ããã®åç
Best pans ever!!
Best pans ever!!
Best pans ever! I am in love with new pans.. I noticed I have been cooking a lot since I owned these hexclad pans. Thank you! You make me love cooking more ð€©ð

Hexclad ããã®åç
Top notch pans and customer service
Hexclad pans are the best I have over own. They are outstanding and heats evenly everytime. when I needed to replace 1 of them, I was amazed of their great customer service. Billy E was friendly and responsive and so committed to making sure I get my new pan. It's rare to find a company that treats customers with this level of care.
Will order the pots soon. ð

Hexclad ããã®åç
I had an issue with my pan
I had an issue with my pan, the team responded very quickly to my emails. I had a new pan sent to me within a week. Can't ask for more.
Veronica W and Heraldo C, and the rest of the team, thank you for your excellence. Very happy customer.

Hexclad ããã®åç
Absolutely terrible experience
Absolutely terrible experience â a complete scam.
Food sticks to the surface no matter what you do. Itâs impossible to cook even a simple egg or warm up a small bun. Total disaster.
Returning the product is impossible. None of the links work, and I canât even log in to my HexClad.eu account â it looks like it was completely deleted. When I tried to request a password reset, they sent me a recipe book instead.
This is an absolute scam. I paid â¬264 for a pan thatâs worth â¬5 at best. Avoid at all costs.
Canât even use âLifetime warrantyâ!!!!

Hexclad ããã®åç
Great pots and pans, terrific customer service
Great pots and pans! I couldn't be more happier with my cookware!! Terrific customer service!
Billy E. helped me replace my pots and made the whole process super easy. Really appreciate his kindness and support. Highly recommend!

Hexclad ããã®åç
Jan was amazing
Jan was amazing! I expected for my issue to be dragged out over a few days- it was resolved all within a few hours. Thank you Jan and Hexclad Team!

Hexclad ããã®åç
Excellent warranty replacement
Jan's quick response truly helped ease the replacement process. It made it feel much simpler and more manageable. I really appreciate how smoothly everything went!

Hexclad ããã®åç
Jan was extremely helpful
Jan was extremely helpful, professional and pleasant to work with. She made the process extremely easy and her response time was faster than Iâve ever experienced with any other company.

Hexclad ããã®åç
Webseite ohne Impressum
Webseite ohne Impressum
unklar wer der VerkÀufer ist - keine Adresse in EU angegeben
"Refund policy : *Customer is responsible for paying return shipping. "- leider ist unklar wohin. Könnte der beliebte Trick sein' schickâs fÃŒr teuer Geld nach China zurÃŒck'
Bei solchen Adressen, wenn dann nur mit VerkÀuferschutz kaufen, der Zahlungsdienstleister kann nach seiner KYC Verpflichtungen den VerkÀufer/GeldempfÀnger nennen.
Biggest advertising SCAM. Super sticky, not flat...worse ever
Worse purchase ever and just a BIIIIIG LIE, this advertisement. The pan is indeed practicle as you can use a metallic spoon in it, fine, but the pan isn't even flat, and the non stick is the worse I have ever seen, even IKEA pans for 15⬠have a better non stick.
I am sooooo far from the advertisement that I can't believe a public figure like Ramsay would put his face on it...so I guess there is maybe a problem with my batch. However, I sent a complaint 1 week ago and 0 response...what is that??? The biggest scam of a star chef so far? 200⬠for the crapiest product and 0 accoutability...I just can't believe it.
So the email to customer service was maybe not enough pressure, now I try trust pilot, if no answer in the coming days I go on all social media to denounce this scam and protect future consumer.
HCEU76058
I sent several emails about this andâŠ
I sent several emails about this and nothing done. So I use my time to post negative comments on social media. I am not the only one. I ordered 23rd of november and FedEx don't respond on anything. Yeah they deliverd to a person C. Hristelle, where and when and who is this person?
Brief description of what we can assist you with: A order shows deliverd, but items are missing. HCEU64321. 6.6 litre pan, 5litre pan and the 35cm wok, 3 pots of the 13 peace set is also missing. The order id from NOVEMBER 2024.
And you want assist me!? Then sent the missing items before Christmas or do a REFUND!!! This is robbery until now. Do not buy there! I can not recommend this company. My loss is 1300â¬
--â-----------------------------------------------------
In the end they came with a fantastic solution for all the troubles!! A Happy Ending is reached!!
Easy to make it sticky
In my case, stopped to be non stick as fast as usual non sticks and was thrown away.
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