Kitchen Provisions レビュー 15

The worst online experience ever! No one answers emails, customer service is non existent, no dispatch email or tracking information shared after 1 week of placing an order. I wish I read reviews before placing my order. AVOID AVOID AVOID.

the latest excuse from Helen at Kitchen Provisions.....


".....Apologies for the delay getting back to you. Your previous emails were incorrectly routed to one of our team who is on annual leave, hence the lack of response.

Thanks for your patience with this. We have been inundated with orders and are gettting through them as quickly as possible. There have been a few delays due to issues with packaging but things are now moving again. We will of course send you a dispatch email as soon as your parcel is dispatched....."

13 days since I placed my order and still no confirmed despatch date.
There are two other suppliers in UK of the products I ordered, Both well known companies and they dont have any stock....
I spoke to one of the companies yesterday, Borough Kitchen, and they confirmed no stock and no date for stock arriving. They followed up with a very courteous email confirming this within a few minutes.
Do you think that Helen, one of the owners of Kitchen Provisions, is telling fibs....?.....looks like it to me.
I'm taking the time to write these reviews because I haven't experienced this level of retailer discourtesy, flannel and downright untruths before from an on line retailer and that includes the big boys....
Bear this in mind before you buy from this outfit.
I'll keep you posted....

I have been struggling to use a gift voucher since Christmas for a knife sharpening course. Not possible to book online. Have emailed twice, no reply except an automated response to say 'we'll get back to you'.. Have asked on Website to be notified of course dates, no reply.

Popped into the Soho store today and met a lovely lady who was friendly, professional, knowledgeable, and super helpful. I was shown a lot of options, but I couldn't quite find a knife that matched my somewhat fussy requirements.

Having looked at the website I think I've found one that ticks my boxes, though it is currently out of stock. I will continue to keep an eye on the website and come back when I find something in stock.

The selection was great and the prices are really competitive. I love that there was no pressure and no disappointment when I didn't make a purchase today. It was even suggested I take a photo of the knives which were closest to what I was looking for.

This experience made me want to ensure I purchase my next knife from Kitchen Provisions.

Thank you for a great visit.

I always use Kitchen Provisions to sharpen my Japanese knives. This time I needed a major repair. I'm very happy with this service, great communication, fast service, highly recommend!

Unfortunately another bad experience with Kitchen Provisions. Ordered knife however Royal Mail ripped the box during transfer and knife has been lost... I messaged to Kitchen Provisions about this situation and one day later I received a email which answere... However after this email I sent them email back but unfortunately no on get back to me ... It's 4 th day while I'm waiting answer back. Just be aware they don't have phone numbers. Im so sad because we been there customers for a while and such a bad experience.

I am finnaly happy with my Chef knife Kanetsugu 230mm ..It is tall so good for my knuckles and so it will work even in small kitchen . It has good weight and very good micarta handle without any butt!I have been buying and returning like 4 of main chef knifes .Even sg2 knives or hammered knives .. Many Jappanese knives have small handles and small height of blade .But this seems it is going be my favourite.It is similar to western style knives Thank you

Consistently disappointing. I have made several visits to several store locations and the staff have always failed to meet expectations on helpfulness and knowledge.

Responses to orders being shipped out is non existent. Emails ignored, chat box ignored. Poor and disappointing lack of service.

Zamówiłem jeden kamień do ostrzenia. Mój pierwszy problem był taki że nie dostałem żadnych informacji kiedy został wysłany moje zamówienie. Na stronie nie działa status mojego zamówienia. I sama wysyłka z dostawą trwała ponad 8 dni. Gdzie w tym samym czasie zamówiłem inne kamienie też z usa i holandi i przyszły po 2/3 dniach po złożeniu zamówienia. Kamień który zamówiłem był owinięty jedynie w folie bąbelkową i wrzucony do kartonu opakowania takiego samego jak amazon używa.... Sam kontakt z firmą tez jest na niskim poziomie. Muszą jeszcze dużo poprawić żeby klient do nich wrócił. Bo jak na razie to jestem bardzo niesmaczny.

I may have bought something in this interesting shop with a wonderful selection of knives to choose from but if the staff can't even be bothered to acknowledge when someone walks in to the shop and just hide behind the counter then I can't be bothered to open my wallet - tip for you - smile , be nice to a potential customer and your sales may increase.

A good range of knives not available elsewhere. I have purchased from them several times now and the only problem has been with Royal Mail 48 tracked service