Ledsone ロゎ
りェブサむトにアクセス

Ledsone レビュヌ 241

•
TrustScore 5段階評䟡の4

4.1

照明専門店
レビュヌを曞くりェブサむトにアクセス
レビュヌを曞く

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち2の評䟡

The parcel arrived promptly but inside, the light fittings I ordered which were described as ceramic turned out to have ceramic inner bits (invisible once in use) with a plastic surround. The more ac... もっず芋る

5぀星のうち5の評䟡

Excellent products and service. Stewart in After Sales is brilliant. I've reordered more lamps. As an electrician it is really good to find such a good supplier. Well done Stewart at LEDSONE. NCC... もっず芋る

5぀星のうち5の評䟡

Went above and beyond to let me add a v small item to my online order. Excellent customer service that I really wasn't expecting nowadays.

5぀星のうち5の評䟡

These lights have surpassed our expectations. They are substantial and well made. The company were prompt in dispatching our order they have very good communication, letting us know how and where our... もっず芋る

䌁業が回答したした

䌁業情報

  1. 照明専門店
  2. 照明卞業者

圓該䌁業による蚘述

Located in the heart of Coventry, UK, LEDSone Ltd stands as a beacon for top-quality LED Drivers and Vintage lighting products. Since our inception in 2009, we've transitioned from an interior décor supplier to becoming the UK's leading provider of Vintage lighting and its accessories. Our journey, marked by dedication and passion, has positioned us at the forefront of the lighting industry in both the UK and Europe. Why choose LEDSone? Our vast inventory is not only competitively priced but also ready for next-day dispatch, ensuring that our customers get their products promptly. We take pride in offering products that come with strong guarantees and the necessary certifications, reinforcing our commitment to quality and safety. But our offerings don't stop at products alone. We understand the importance of seamless customer experience. That's why we've established a dedicated online web-based customer service platform. Here, our trained representatives are always ready to assist with any queries, ensuring that your shopping experience with LEDSone is nothing short of exceptional. For those in search of the best in Vintage lighting, LEDSone Ltd is your trusted partner.

連絡先

4.1

ほが満足

TrustScore 5段階評䟡の4

241件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 90に回答しおいたす

通垞1カ月以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

Sent the Wrong Item
 Then Made Me Fix It

Wrong item sent. Fair enough — mistakes happen. But then the adventure began.

First, I had to prove they’d sent the wrong item
 by sending photos. Apparently, my word alone wasn’t convincing enough, so I played detective and submitted the photographic evidence.

Next, I was kindly offered a discount
 to buy the item I never wanted or needed in the first place. Strangely, I declined the generous opportunity to spend more money on something I didn’t want.

Then I was asked if I wanted a refund.
Err
 yes. Yes, I do.

After that, I had to confirm again, package the item up, and take it to a parcel shop before a refund could even be considered.

Just to recap: the mistake was on their end, yet I ended up doing the admin, the investigation, the packing, and the delivery.

At this point I’m just wondering when my wage packet arrives for doing their job. 😄

2026幎2月18日
自発的なレビュヌ
Ledsone ロゎ

Ledsone からの回答

We’re very sorry for the inconvenience caused. When an incorrect item is reported, we do request photos to verify the issue quickly and ensure the correct resolution is provided — this helps us avoid further errors and process replacements or refunds properly.
We offered the available options, including a discount or refund, and once you chose a refund, we arranged the return process in line with RETURN policy. We understand this was frustrating, and we apologise for the inconvenience caused. Our intention is always to resolve issues fairly and efficiently. If you need any further assistance, please feel free to contact us.

5぀星のうち1の評䟡

Order didn’t arrive

Order didn’t arrive. So I contacted Ledsone . They asked that I wait two more days to allow the first order to be delivered. Still nothing so I contacted the sales team to confirm the package hadn’t arrived. They then confirmed they would send a replacement . Although my address was on the original order they then wasted more time by asking me to confirm the delivery address.

2026幎1月25日
Ledsone ロゎ

Ledsone からの回答

We’re sorry to hear about your experience.
Your original parcel was dispatched on time; however, unfortunately, the courier lost it during transit. As soon as you informed us that the item had not arrived, we immediately confirmed the issue and arranged a replacement for you.

According to the tracking information, the replacement has now been delivered successfully, and the delivery details have been shared with you via email. Please kindly check this.

If you need any further assistance, feel free to contact us and we’ll be happy to help.

5぀星のうち1の評䟡

Disgusting customer Service

CUstomer service contniues to ignore you and the item has been proven to be unfot for purpose Avoid this company

2026幎1月11日
自発的なレビュヌ
Ledsone ロゎ

Ledsone からの回答

Dear Saull

We sincerely apologies for your experience. This is not the service we aim to provide. Please contact us directly so we can address your concern and resolve the issue promptly.

Kind regards,
Customer Support Team
LEDSone

5぀星のうち4の評䟡

I have been informed regarding the


I have been informed regarding the order and delivery was on the time of the shipment.

2025幎12月28日
Ledsone ロゎ

Ledsone からの回答

Thank you for your feedback. We’re glad to hear that you were kept informed regarding your order and that the delivery was on time at the point of shipment.

We appreciate your support and hope to assist you again in the future.

Kind regards,
LEDSone Team

5぀星のうち1の評䟡

Awful Quality AVOID THIS COMPANY

1 star is too high a ranking
I bought a screwin bulb holder , copper effect in July. Ihave only jsut fitted it and on screwing the first bulb in the threaded reciver stuck to the bulb and came out breaking a £45 , 200mm edsion style bulb
the quality of this item is awful and i dreed to think of the possible fire risk. NO CE certification was evident and im appauled by this copany and their awful quality products .

Edit in response to their reply-
I emailed twice before leaving the review and twice since you sell unfut fir purpose electrical fittings and provide ignorant and unprofessional custoner service. All emails you ignore. The reciver is so poorly made it fell apart screwing a bulb in , a light bulb made of glass that cannot other be fitted with aggression or the bulb would break so poor quality items and liars in customer service what a company!

2025幎12月20日
自発的なレビュヌ
Ledsone ロゎ

Ledsone からの回答

Dear Saul,

Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention.

We would like to clarify that this lamp holder is CE certified and manufactured to meet safety standards. The internal holder is made from heat-resistant ceramic, which is specifically used to safely withstand high temperatures, and the external metal construction is designed for durability and safe use when installed correctly.

We have already provided the relevant CE certification documentation to you, but we have not received any further update or response. We would genuinely welcome the opportunity to review this issue in more detail and resolve it for you.

Please contact us directly so we can check the product and offer an appropriate solution. Customer safety and product quality are extremely important to us, and we are always happy to assist.

Kind regards,
LEDSone Team

5぀星のうち1の評䟡

Dangerous light fitting

I purchased what transpired to be a potentially lethal light fitting from Ledsone. As an electrical engineer for over 40 years I confidently installed it, noting the polarity tags (L,N,E) on the non-coloured wires. Switching on it didn't work, thank god I switched back off before before inspecting, as the cable core marked 'live' was in fact the 'earth' and duly grounded down to the metal of the light fitting, making it live!
I swiftly wrote to Ledsone to alert them, (maybe naively) thinking they would recall this product, but in fact they never even responded.
So as a duty of care, I am publicly highlighting this issue and advise extreme caution to anyone contemplating a purchase from these people.

2025幎12月16日
自発的なレビュヌ
Ledsone ロゎ

Ledsone からの回答

Dear Oliver,

Thank you for taking the time to raise your concerns. We sincerely apologise for the delay in responding to your initial email — unfortunately, it was filtered into our spam folder, and we only became aware of your message after seeing your review.

Safety is extremely important to us, and we take any such concerns very seriously. The fitting in question is supplied pre-packed by the manufacturer, and following your message we immediately carried out internal checks on all remaining stock. We can confirm that the inspected units were correctly labelled and wired.

In addition, we have escalated this matter to the manufacturer and requested further quality and labelling checks during packing to ensure this does not happen again.

We truly regret the worry this caused and appreciate you bringing it to our attention. Should you wish to discuss this further or require any assistance, we are always happy to help directly.

Kind regards,
LEDSone Team

5぀星のうち1の評䟡

I ordered 4 m of two wire gold twist

I ordered 4 m of two wire gold twist. It took over a week to get to me. I purchased this on eBay. When the packaged arrived. It had tracked 48 sticker on the bag so I cannot understand why it took over a week to get to me. Sending back by return on eBay the absolute twaddle that I was given that if I do not follow these instructions I will not receive a refund if it's not in the original packaging etc etc. and then I have to pay for the postage back. They wanted me to post it to their address which I've refused to do because I was waiting 3 days for a QR code. I only received that this morning. There's something not right with the way that they are delivering stuff and the returns that you have to go through. I would suggest sending photographs of the original packaging, returning anything with a QR code and not directly back to the company. Thus, this gives them the opportunity to say that they never received the package and not give you your refund back. I would be very careful with purchasing anything from this company online

2025幎10月10日
自発的なレビュヌ
Ledsone ロゎ

Ledsone からの回答

We’re very sorry for the confusion and inconvenience caused.

We’d like to clarify what happened — your parcel was sent via Royal Mail Tracked 48 service, which normally delivers within 2 working days. Unfortunately, there was a courier delay beyond our control, and that’s why it took a few extra days to reach you.

Once you informed us that you no longer wanted to keep the item, we promised to provide a prepaid QR return label so that you wouldn’t have to pay for return postage. However, before we could send that label, a return case was created under the “changed my mind” reason.

Because of that, system automatically sent the standard 30-day return policy message, which mentions returning the parcel in original packaging and paying for return postage. This is just an automated message sent by our return system — it wasn’t meant as a new instruction from us. We had already committed to providing the QR label for you.

We completely understand how this caused confusion and frustration, and we sincerely apologise for the delay and misunderstanding. Thank you for your patience, and please rest assured that we always aim to resolve issues as smoothly as possible.

5぀星のうち1の評䟡

They completely ignored my return

They completely ignored my return. From what I read here, this is not the only time that happened. I had to charge back via my card.

EDIT: They immediately challenged this review and are trying to get Trustpilot to remove it. I assume they always do that, so be aware that most negative reviews never make it to this site.

2025幎8月21日
自発的なレビュヌ
Ledsone ロゎ

Ledsone からの回答

Hello, thank you for your feedback. We are very sorry to hear about your experience.

After carefully checking our email and message records, we could not find any return request linked to the email address connected to your review. When we saw your review, we asked for further details so we could locate your order and assist you, but unfortunately, we did not receive a reply.

Please rest assured, we do not ignore returns. We are still fully prepared to approve your return and take the necessary steps to resolve this for you. If you could kindly provide your order reference or reach out to us directly, we will be able to sort this out immediately.

5぀星のうち3の評䟡

Lovely lamp fitting

Lovely lamp but not suitable to fitting. Returned - took a while but


2025幎8月26日
Ledsone ロゎ

Ledsone からの回答

Thank you for your feedback. You contacted us to return the item as it didn’t fit your requirements, and we provided our 30-day return instructions, including the request to share the return tracking once sent. We didn’t receive any tracking details before this review, which is why the refund couldn’t be processed at that time.

After seeing your feedback, we reached out again, received confirmation of the return, and issued a full refund immediately. We’re always happy to help and process refunds promptly when return details are provided. If you need any further assistance, we’re here to support you.

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

䌁業は、自動招埅を介しおレビュヌを䟝頌するこずができたす。この方法で埗られたレビュヌは、本物の経隓に基づいたものであり、確認枈みのラベルが付䞎されたす。

他の皮類のレビュヌに぀いおの詳现はこちらをご䞀読ください。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報