Luxe Cosmetics レビュー 47

DO NOT GIVE THEM YOUR MONEY! This brand has been sending out promotional emails, staged as a suicide letter, telling customers about a “deal to die for” and it’s absolutely disgusting! Not only have they deleted their contact email so people can’t complain, but they are deleted every review or social media comment about this. Do not support Luxe Cosmetics. Apparently mental health is all a joke to them.

changed my mind . on the day I received , not opened . sent a email . got the usual email back . I give order number . Same email again , thats 5 weeks ago . ??? THEY DO NOT WANT TO TAKE RETURNS . They are are a SCAM . YOU CAN'T CHANGE YOUR MIND the item is still sitting in it's pkt . .

If there was a zero that’s what they would get horrible non-existent customer service
No they do not do money back guarantee like stated they NEVER responded at all !! Waste of money and SCAM do NOT purchase!!

Great product been using for 3 months definitely made hair fuller and using add on shampoo.

So far it's been a positive experience.
Delivery is fast, I can not comment on the product working as I haven't been using it long enough.

The Luxe Hair Growth serum was used for 3 months as directed. It worked well, however there is an issue with the bottle/dropper. The dropper is not long enough to reach the bottom of the bottle. As the level of the serum in the bottle decreases, so does the amount of serum in the dropper. There is no line on the dropper for the prescribed amount of serum. The serum drawn is variable - 2-3 partial dropper amounts to make one full near the end, then unable to get all serum out of the bottle.

My hair is starting to grow in places that were thinning out.

I,ve been using the Luxe hair serum & my hair feels amazing .

Product does not work for me. Please unsubscribe and do not send further bottles and charge me for a product I’m not happy with.

They don’t work, and the company refuses to honor their so-called “satisfaction guarantee.” I’ve been going back and forth with them for over a month, and all they offer is store credit — not the full refund they promise.

The product failed completely, and their customer service is just as bad. This company is not trustworthy. Save your money and stay away

update as you can see I am still getting the runaround with the company. In a private email I received the offering of a partial refund and store credit. I am still receiving their runaround and refusal to stand behind their full refund satisfaction guaranteed so once again do not waste your money or time with this fraud of the company.

Product is sold ILLEGALLY in the uk and hasn’t been tested for safety! DONT BUY!
This is what I asked:

The Product Information File (PIF) contains information on how safe a cosmetic product is for human health. The PIF supports cosmetic product safety by providing:
a safety assessment, which confirms a cosmetic product is safe and gives the scientific evidence to support this.
The information must be made available to the public:

Their response ( didn’t provide any sort of evidence:

I completely understand your concerns regarding the legality and safety of the product. Your feedback is very important to us, and we take such matters seriously.

We genuinely want to resolve this issue to your satisfaction. If there’s anything else you would like to discuss or if you have further questions, please don’t hesitate to reach out.

Easy to order, had the product within 5 working days

The reason for dropping a star, the product was shipped from China & delivery took longer than expected, doesn’t tell you this at check out.

I have only been using it for a few weeks but have noticed that hair loss has decreased. I am still using and hoping to get even better results. What I like is that it’s not greasy so I can apply during the day as well as at night.

Love it it’s a great product i definitely recommend it for others

Bit thin textured.
Hope to see results.

The product makes your hair feel soft manageable also fuller I am enjoying using it . Delivery was good and interaction with company was very good.

DO NOT BE TAKEN IN BY THIS SCAMMING COMPANY. HAIR SERUM DOES NOT WORK AT ALL. THEY DO NOT HONOUR THEIR MONEY BACK GUARANTEE NOR DO THEY RESPOND TO EMAILS. THEY SEND EMAIL UPON EMAIL TRYING TO GET YOU TO SPEND, SPEND, SPEND BUT WHEN THERE'S AN ISSUE THEY COMPLETELY IGNORE YOU. THEY WANT YOUR MONEY BUT ARE DISHONEST, TELL LIES AND OFFER PROMISES AND GUARANTEES THEY HAVE ABSOLUTELY NO INTENTION OF KEEPING. PLEASE DONT GIVE THEM YOUR HARD EARNED MONEY, THEY DO NOTHING TO DESERVE YOUR CUSTOM. I ONLY GAVE ONE STAR BECAUSE I HAD TO BUT THEY DONT EVEN DESERVE THAT. WORST COMPANY I HAVE EVER DEALT WITH.