Luxe Cosmetics レビュー 47

This is a SCAM. It’s been a month and still not received my items and now tracking says it was delivered but I have not recieved any items or packages from them. They are not responding to my customer service messages and have not received any refund from them. When I looked for the company on the BBB it says not found. Be aware!

This company is an absolute joke they have taken out of my account for payments for hair serum and I've not received one of them they never updated my address to send me the right products to the right address I've emailed them pretty much every day for the last month telling them it's the wrong address I still haven't heard anything from them about having a refund for the products that I've never received stay well clear of this company

I purchased this product, followed ALL directions to the letter on the evening of 10/17. The morning after on 10/18 I woke up with eyes swollen shut and blisters on my eyelids. The burning pain was unimaginable. I had an allergic reaction to the adhesive on the lash pads. The blisters were just under where the adhesive strip was. I reached out to customer service to request a refund, but instead of telling me how to process my refund, they are sending “tips” on what to do if the product injures you. I do not need tips. I need a REFUND. After 4 emails still getting “tios” and still waiting to get instructions on how to get a refund. The customer service is unconscionable. They should be ashamed of themselves not offering refunds when the product injures a customer. If no action is taken to provide a refund I plan to take action against this company.

My lashes go straight down and hardly ever stay curled even with an eyelash curler and mascara. This lash kit has my eyelashes so curled and I haven’t had to wear mascara or curl them in 2 weeks. Luxe lash kit is amazing and definitely works!!

I STILL HAVE NOT RECIVED MY ORDER FROM THE 11 OF DECEMBER. IT WAS A CHRISTMAS GIFT AND I HAVE CONTACTED YOUR EMAIL TWICE WITH NOT RESPONSE FROM YOU. I WANT A REFUND SINCE I DID NOT RECEIVE THE PRODUCT. I AM CONTACTING MY CREDIT CARD COMPANY TODAY TO REVERSE THE CHARGES.

Placed order Dec 1, order was ready to ship by Dec 4. I ordered these as a Christmas gift thinking I had plenty of time to receive them. Christmas past and my order still has no arrived. I reached out to their customer service email which was absolutely awful. I got back a very generic message and no updates on why it was taking my order so long to ship out. After a week of getting nowhere with customer service, which by the way there is no phone number to speak to an actual representative, I contacted my credit card to retract the charge. It was only then did I get a email from Luxe Cosmetics with updates on my order and it is finally now in transit. It is Dec 31, I still have no received my order. I will never order from this place ever again. I don't care how good the product is. The customer service is terrible.