Marco Monti レビュー 37

Marco Monti からの回答

2026年5月10日

Thank you for sharing your experience. We’re truly sorry to hear that your interaction with our customer support was unsatisfactory and that your return was not handled properly.
We take these matters seriously and would like to look into what went wrong. Could you please provide your order number? We’ll review the case immediately and get back to you as soon as possible.
We appreciate your feedback and hope to make this right.

Marco Monti からの回答

2026年5月10日

Thank you for your feedback. We're sorry to hear the jeans did not match what you expected and that the return process has been difficult.
Regarding the refund, we apologize for the delay. Our team usually processes returns within 14 business days of receiving the item, but it seems this one may have taken longer than usual. Could you please share your order number so we can check the status and follow up on this right away?
We appreciate you letting us know about your experience.

Marco Monti からの回答

2026年4月21日

Thank you for your order with Marco Monti and for taking the time to share your feedback.
I'm truly sorry to hear that the XL polo shirt didn't fit you properly and that you experienced so many difficulties and delays with the return process. This is definitely not the level of service we aim to provide.
Unfortunately, your review doesn't include an order number, so I cannot locate your specific order right away. To resolve this quickly and personally for you, could you please reply with your order number (or the email address you used to place the order)?
We do not cover return shipping costs for size/fit issues (which is why the €20 DHL cost was on your side), but the refund of the purchase price should have been processed promptly after we received the item. The fact that this hasn't happened yet is clearly our mistake, and I apologize for the frustration this has caused.
As soon as I have your order number, I will check the status of the return and ensure the amount is refunded to your account immediately (within 1-2 working days at the latest). If you have already started a chargeback via Mastercard, please let me know so I can make sure everything is handled smoothly and avoid any unnecessary bank fees for you.
Thank you in advance for your quick reply. I will take personal care of this and make it right for you.

Marco Monti からの回答

2026年3月18日

Thank you for your feedback—we're sorry the jeans didn't fit as expected and appreciate you letting us know.

As outlined in our Returns Policy, we provide free shipping on qualifying orders, but customers cover the return shipping costs for refunds under the 14-day withdrawal period. This allows us to keep our prices fair (in this case 33 euro per pair of jeans and free shipping to you...)

We value your input and hope to make things right.

Marco Monti からの回答

2026年3月17日 に更新

Bom dia! Thank you for reaching out and for your patience.

We are truly sorry to hear about the difficulties you've experienced with your order and completely understand your disappointment and frustration. We never want our customers to feel this way, and we appreciate you bringing this to our attention so we can address it.
We have once again escalated your case urgently to FedEx (the delivery partner handling your shipment) to investigate the status and push for a resolution as quickly as possible.

To provide some context: FedEx attempted delivery but informed us they were unable to locate your address as provided. We reached out to you three times via email to inform you of this issue and kindly asked if you could contact your local FedEx office directly or to provide correct mobile number so the courier can contact you. They are best positioned to assist with rerouting the package to an alternative address, a nearby pickup point, or providing further guidance on clarifying the location (as we do not have direct access to their drivers or local operations to make those arrangements ourselves).

We know this has been inconvenient, and we regret any role our process played in the delay. If you have already been in touch with FedEx or have additional details (such as a preferred pickup location or updated address information), please let us know right away so we can follow up on our end and support you further.

In the meantime, we are closely monitoring the escalation and will keep you updated as soon as we receive more information from FedEx. If you'd prefer, we can also explore options such as a refund or reshipment—please just let us know what would work best for you.
Thank you again for your understanding, and we sincerely hope to turn this around for you soon.

Marco Monti からの回答

2026年3月18日

Thank you Michael for your review. We are truly happy that you like our clothes <3

Marco Monti からの回答

2026年3月7日

Thank you Ali for your kind words. <3 <3 <3

Marco Monti からの回答

2026年3月7日

Thank you for your feedback. We're sorry you had a negative experience, but we have no record of you as a customer. If this was meant for us, please email info@marcomonti.com with details so we can assist. We pride ourselves on fair treatment and quality—happy to help clarify!

Marco Monti からの回答

2026年2月20日

La ringraziamo per aver dedicato il tempo a lasciare la sua recensione. Ci dispiace davvero molto sapere che i tre pantaloni della stessa taglia e modello non hanno una vestibilità coerente. Comprendiamo perfettamente la sua delusione.
Come già le abbiamo comunicato ieri, siamo felici di sostituire i capi che non le vanno bene senza alcun costo aggiuntivo. Piccole variazioni di taglia possono purtroppo verificarsi a causa delle tolleranze di produzione in fabbrica, anche nello stesso modello, ma non è assolutamente l’esperienza che vogliamo offrirle.
Per organizzare la sostituzione in modo rapido, ci indichi esattamente quali due paia devono essere scambiati. Spediremo i nuovi pantaloni non appena riceveremo i jeans che non desidera di ritorno presso il nostro magazzino.
La sua soddisfazione è molto importante per noi e apprezziamo il suo feedback perché ci aiuta a migliorare continuamente. Speriamo di poter rimediare e di farle vivere un’esperienza positiva.
Ci faccia sapere come desidera procedere scrivendoci a info@marcomonti.com

------ENG:

Thank you for taking the time to leave your review. We are truly sorry to hear that the three pairs of jeans in the same size and model do not fit consistently. We completely understand your disappointment.
As we already told you yesterday, we are happy to replace the pairs that do not fit at no extra cost. Small size variations can unfortunately happen due to factory production tolerances, even with the same model, but this is not the experience we want you to have.
To arrange the replacement quickly let us know exactly which two pairs need to be exchanged. We will ship the new ones as soon as we receive the jeans you do not want back at our warehouse.
Your satisfaction is very important to us, and we appreciate your feedback because it helps us keep improving. We hope to turn this around and make things right for you.
Please let us know how you would like to proceed on info@marcomonti.com

Marco Monti からの回答

2026年2月19日

Grazie Riccardo per le tue gentili parole. Siamo davvero felici che i jeans ti siano piaciuti.

Marco Monti からの回答

2026年2月15日

Thank you James for your review ! We are trilled that you like Marcello set <3 <3

Marco Monti からの回答

2026年2月20日

Thank you for this lovely review. We are honoured that our clothing has earned a place among your favourites and that the silhouette and finish have delighted you. Every piece is designed with the modern connoisseur in mind, and your words affirm that vision beautifully.

Marco Monti からの回答

2026年2月15日

We are very happy to read such reviews Jean- Pierre <3

Marco Monti からの回答

2026年2月20日

Your feedback is a true gift to our atelier. We are delighted the clothing aligns so perfectly with your refined sensibilities and daily elegance. It is an honour to serve customers who appreciate the finer details as much as we do.

Marco Monti からの回答

2026年2月20日

Thank you for this wonderful endorsement. We are thrilled to learn that the garment feels as special on you as it did in our studio. Your satisfaction is the ultimate measure of our success.

Marco Monti からの回答

2026年2月5日

Thanks a million for the glowing review! We're over the moon that you’re pleased with the quality and service. See you soon for more!

Marco Monti からの回答

2026年2月5日

Thank you for the amazing 5 stars and thoughtful comments! We're glad everything was exactly what you were looking for. Your feedback inspires us every day.

Marco Monti からの回答

2026年2月5日

Hi there! We truly appreciate your positive review and your support. It’s wonderful to hear the package arrived quicker and in great condition—thank you for being a valued customer!