Peak Pharmacy レビュー 2,361

Peak Pharmacy からの回答

2026年4月15日

Hello,

Thank you for leaving us a review.

We are delighted to hear you are happy with your first order with us. What pleases us even more is that you'll be using us again, should the need arise. We truly appriciate your kind words and custom. Thank you.

Kind Regards

Peak Pharmacy

Peak Pharmacy からの回答

2026年4月15日

Hello,

Thank you for leaving us a review.

Providing quality customer service is at the heart of our values, and we are pleased that you have received the type of patient care that we strive for. Thank you.

Kind Regards

Peak Pharmacy

Peak Pharmacy からの回答

2026年3月23日

Hello,

Thank you for taking the time to leave us a review.

We are very sorry to hear that your delivery took longer than expected, and we completely understand how frustrating this must have been.

Having looked into your order, we can see that it was placed on Sunday and dispatched on Monday, the next working day we were open. Based on the delivery option selected, it would normally be expected to arrive on the Wednesday, at the earliest

However, we can see from the tracking that although Royal Mail had your parcel, delivery was not attempted until Saturday. This is not the standard of service we would expect, and we are truly sorry that this delay impacted your experience.

Please be assured that your order left our dispensary within 24 hours, and we did everything we could on our side to ensure it reached you promptly. Unfortunately, once parcels are handed over, we are reliant on Royal Mail for the final delivery, but we absolutely appreciate that this does not make the situation any less disappointing for you.

We will be following this up with Royal Mail to understand what caused the delay, as this is not something we commonly encounter. We are very sorry that you were affected on this occasion.

As a gesture of goodwill, we have emailed you a discount code for use on a future order. We truly hope you will give us another opportunity to provide you with the level of service we aim for and that our other positive reviews reflect.

Thank you again for bringing this to our attention, and please accept our sincere apologies.

Kind Regards

Peak Pharmacy

Peak Pharmacy からの回答

2026年3月20日

Hello,

Thank you for your review.

We have checked the status of your parcel, and Royal Mail has attempted delivery on two separate occasions, but unfortunately, there was no answer. As you selected the Special Delivery option, the parcel cannot be left in a safe place or on the doorstep.

Your parcel is currently awaiting redelivery at the local sorting office. A calling card should have been left with instructions on how to rearrange delivery or collect the item from the depot.

We have resent your tracking information via email; this was also included in your original dispatch confirmation.

As we have not yet received any contact from you regarding this matter, please get in touch with our customer service team or reply to our email if you are still experiencing any difficulties.

https://www.peakpharmacy.co.uk/contact

Kind Regards

Peak Pharmacy

Peak Pharmacy からの回答

2026年3月20日

Hello,

Thank you for leaving us a review.

That is wonderful to hear. We look forward to seeing you back with us in the future!

Kind Regards

Peak Pharmacy

Peak Pharmacy からの回答

2026年3月20日

Hello,

Thank you for leaving us a review.

We are pleased to hear our customer support team were able to assist you in such a helpful manner.

Kind Regards

Peak Pharmacy

Peak Pharmacy からの回答

2026年3月20日

Hello,

Thank you for leaving us a review.

We are delighted to hear you are satisfied with our service.

Kind Regards

Peak Pharmacy

Peak Pharmacy からの回答

2026年3月16日

Hello,

Thank you for leaving us a review.

Our team offer first-class clinical healthcare, and we are happy to hear about your positive experience with Peak Pharmacy.

Kind Regards

Peak Pharmacy

Peak Pharmacy からの回答

2026年3月16日

Hello,

Thank you for leaving us a review.

We appriciate your kind words and look forward to seeing you return to us in the future.

Kind Regards

Peak Pharmacy

Peak Pharmacy からの回答

2026年3月16日

Hello,

Thank you for leaving us a review.

Excellent service is what we aim for! So we are very pleased to hear that, thank you.

Kind Regards

Peak Pharmacy

Peak Pharmacy からの回答

2026年3月16日

Hello,

Thank you for leaving us a review.

We appreciate your kind words and are pleased to hear your shopping experience with us was a positive one!

Kind Regards

Peak Pharmacy

Peak Pharmacy からの回答

2026年3月16日

Hello,

Thank you for leaving us a review.

We are delighted to hear you are happy with how easy it was to place your order, and with the speed of the delivery and the communication throughout the process. This makes us very happy indeed!

Kind Regards

Peak Pharmacy

Peak Pharmacy からの回答

2026年3月12日

Hello,

Thank you for leaving us a review.

We are happy to hear that you are satisfied with the range on offer and the prices.

Kind Regards

Peak Pharmacy

Peak Pharmacy からの回答

2026年3月12日

Hello,

Thank you for leaving us a review.

We are delighted to hear you are happy with our excellent and quick service! We hope to have you back with us in the future.

Kind Regards

Peak Pharmacy

Peak Pharmacy からの回答

2026年3月12日

Hello,

Thank you for your review, and we're sorry to hear that you're still waiting for a response.

As Trustpilot only shows us your username, we’re unable to locate your enquiry from the information available. Please reply to our information request email with a few more details so we can identify your message and assist you as quickly as possible.

If you can include a contact number, our customer support team will be happy to call you today to discuss your query and help resolve the issue.

Kind Regards

Peak Pharmacy

Peak Pharmacy からの回答

2026年3月12日

Hello,

Thank you for leaving us a review.

We are pleased to hear you will consider using us again in the future! Thank you for your custom.

Kind Regards

Peak Pharmacy

Peak Pharmacy からの回答

2026年3月12日

Hello,

Thank you for leaving us a review.

We appreciate your kind words and that you would recommend our service to others. That means a great deal to us.

We look forward to serving you again in the future.

Kind Regards

Peak Pharmacy

Peak Pharmacy からの回答

2026年3月12日

Hello,

Thank you for leaving us a review.

We are happy to hear that you were delighted with our great service and delivery time. We look forward to having you back with us in the future and allowing us the opportunity to turn this 4-star review into five!

Kind Regards

Peak Pharmacy

Peak Pharmacy からの回答

2026年3月12日

Hello,

Thank you for leaving us a review.

We are pleased to hear that you are satisfied with the speed of the delivery of your medicine. Thank you for shopping with us, and we are always here if you need us again in the future.

Kind Regards

Peak Pharmacy

Peak Pharmacy からの回答

2026年3月12日

Hello,

Thank you for taking the time to leave us a review.

We're pleased to hear that you found the consultation process straightforward and that your order arrived quickly. While we appreciate that completing the medical questionnaire may not be the most enjoyable part of ordering online, it is an important step that helps us ensure medicines are supplied safely and appropriately.

Our priority is to provide a safe, regulated service and to comply fully with UK medicines regulations, ensuring our patients have a secure and responsible experience when ordering online.

Kind Regards

Peak Pharmacy