Rentcar.gr レビュー 27

Rentcar.gr からの回答

5日前

Thank you so much for your amazing review and for trusting RentCar.gr during your trip to Crete!

We’re especially happy to hear that you felt safe, supported, and stress-free throughout your journey — that’s exactly the experience we want every traveler, especially solo travelers, to have with us.

Our team works hard to provide transparent pricing, clean and reliable vehicles, and fast assistance whenever it’s needed, so your kind words truly mean a lot. We’re also very glad we could quickly help you with the flat tire situation and get you back on the road to continue your adventure without worry.

Thank you again for your trust and recommendation. We look forward to welcoming you back to Crete for another great trip in the future!
RentCar.gr Team

Rentcar.gr からの回答

2026年4月22日

Dear Customer,

We are sorry to read your comment. However, we could not identify any details related to your experience in our system.

Please contact us directly at info@rentcar.gr
and share more information about your case so we can properly investigate and assist you.

We would also like to clarify that this is not the way we operate. All our terms, conditions, and charges are clearly stated on our website, and our team always provides all requested information transparently over the phone.

We remain at your disposal to review your case.

Kind regards,
RentCar.gr Team

Rentcar.gr からの回答

2025年11月29日

Thank you so much for your wonderful feedback!
We’re truly happy to hear that you enjoyed excellent service from start to finish. Your recommendation means a lot to our team.

We look forward to welcoming you again on your next trip!
Kind regards,
RentCar.gr Team

Rentcar.gr からの回答

2025年11月21日

Dear Rod,

Thank you very much for your kind words. We truly appreciate your positive feedback and we’re glad to hear that our office support staff provided you with outstanding service.
We look forward to assisting you again in the future.

Warm regards,
RentCar.gr Team

Rentcar.gr からの回答

2025年11月19日

Thank you so much, Janek!
We’re truly happy to hear that you had such a smooth experience from pick-up to drop-off. Minas will be thrilled to know he made a positive impression — he’s indeed a great member of our team.

We really appreciate your recommendation and hope to welcome you again on your next trip to Crete!

Warm regards,
RentCar.gr Team

Rentcar.gr からの回答

2025年11月12日

Thank you, Sammy!
We’re so glad to hear that you had an excellent experience with us. It’ll be our pleasure to welcome you again on your next trip!
RentCar.gr Team

Rentcar.gr からの回答

2025年11月8日 に更新

Dear Urska,
Thank you for sharing your feedback. We’re glad that the car and overall rental experience met your expectations.

Regarding the deposit, we’d like to clarify that all refunds are refunded through Cardlink, our official Greek payment partner, after vehicle inspection and contract closure. In your case, the €400 deposit was released on November 4th at 19:09, during our office hours.

While the release was processed the same day, the time it takes for the amount to appear back in the customer’s account depends entirely on each bank’s internal processing times, which can vary from 2 to 7 business days, particularly after weekends or holidays.

We understand how such delays can cause frustration. Following your email, we immediately requested and applied an update to our rental terms and conditions to ensure greater transparency for all future customers.

The RentCar.gr Team

Rentcar.gr からの回答

2025年11月6日

Dear Mr. Reflections,

Thank you for sharing your feedback. We’re sorry to hear that your experience did not fully meet your expectations.

The security deposit is a standard procedure clearly stated during the booking process and is fully refunded once the vehicle is returned in the same condition. The refund was processed within our normal timeframe, and any minor difference in the returned amount is typically due to exchange rate fluctuations and banking terms and conditions applied by your financial institution.

Regarding the payment attempt, large transactions are sometimes declined automatically by card issuers for security reasons — even when the card has sufficient balance or limit. We’re pleased that your alternative card was accepted and that the deposit was successfully refunded.

We appreciate your feedback and always strive to make our rental process as transparent and convenient as possible.

Kind regards,
RentCar Team

Rentcar.gr からの回答

2025年11月4日

We’re very glad you appreciated our service and flexibility, Ardian! Thank you for your review — we hope to welcome you again soon at RentCar.gr.

Safe Travels
The Rentcar.gr Team

Rentcar.gr からの回答

2025年11月2日

Thank you very much, Tommi, for your detailed feedback and for choosing RentCar.gr! 🙏
We’re glad to hear everything went smoothly and that our team at Chania Airport was there to assist you right away. Your comments about the deposit and insurance options are truly appreciated — we’re continuously reviewing our coverage and deposit policies to make them even more convenient for our customers.
We hope to welcome you again on your next visit to Crete!
RentCar.gr Team

Rentcar.gr からの回答

2025年11月2日

Thank you very much, Ioannis!
We’re delighted you had a great experience with RentCar.gr and appreciated our quick WhatsApp support. We hope to welcome you again soon on your next trip!

Rentcar.gr からの回答

2025年11月2日

Dear Customer,

Thank you so much for your kind words!
We’re delighted to hear that you enjoyed the free upgrade and that everything went smoothly from start to finish.

Our team always does its best to offer quick and friendly communication, even for last-minute bookings, so your feedback truly means a lot to us.

We really appreciate your recommendation and look forward to welcoming you again soon in Crete!

Warm regards,
The RentCar.gr Team

Rentcar.gr からの回答

2025年11月2日

Dear Enzo,

Thank you so much for your wonderful review! 😊
We’re delighted to hear that you had such a smooth experience with your Mazda 2 Hybrid and that our team could assist you quickly when the windshield incident happened.

Your kind words about our staff and your recommendation mean a lot to us.
We truly appreciate your trust and look forward to welcoming you again on your next trip to Crete!

Warm regards,
The RentCar.gr Team

Rentcar.gr からの回答

2025年11月1日

Dear Ich,
Thank you so much for your kind words!
We’re delighted that you were happy with our service, car, and prices. It means a lot to us that you’d choose RentCar.gr again — we look forward to welcoming you next time in Crete!

Warm regards,
The RentCar.gr Team

Rentcar.gr からの回答

2025年10月31日

Thank you so much for your wonderful review Ishai!
We’re delighted to hear you had a great experience with us and that our customer service team was able to assist you quickly and personally. Transparency and convenience are very important to us, so we're glad you appreciated our airport location and straightforward process.

It’s great to know we could help with the car seats as well — we understand how important it is for families to travel comfortably and safely.

We truly appreciate your recommendation and look forward to welcoming you again on your next trip!

Safe travels,
RentCar.gr Team

Rentcar.gr からの回答

2025年10月13日

Dear Customer,

Thank you for your feedback. We are sorry that your experience did not fully meet your expectations. However, we would like to clarify a few important points:

Vehicle categories are defined by engine type, power, and motorisation, not by size or exact model. The Toyota Yaris you received belongs to the same rental category as the Citroën C3.

If you had informed us in advance about your specific luggage or equipment requirements (such as golf bags), we would have done our best to provide a more suitable vehicle.

Our team offered a vehicle change as soon as another car became available. However, you requested to delay the exchange because you were on the golf course, and finally decided to keep the current car.

The night delivery fee and related terms are clearly stated in our rental conditions and FAQ section, both publicly available to all customers before booking.

At RentCar.gr, we always follow flight schedules, offer 24/7 service for arrivals, and strive to provide the best possible experience to every customer.

Rentcar.gr からの回答

2025年9月30日

Dear Mr. Salamon,

We regret to hear about your dissatisfaction. However, your claim is not accurate.

During the booking process, before completing any reservation, every customer must explicitly confirm that they have read and agreed with our Rental Terms and Cancellation Policy by checking the box. Without this confirmation, the system does not allow the booking to proceed (see screenshots).

Our deposit policy and all related conditions are clearly stated in the Rental Terms & Conditions as well as in the Cancellation Policy, both of which you accepted prior to payment:
🔗 Rental Terms & Conditions : https://rentcar.gr/en/info/rental-terms-and-conditions
🔗 Cancellation & Change Policy : https://rentcar.gr/en/info/cancellation-and-change-policy

It is the customer’s responsibility to read the terms before agreeing to them. By ticking the box and finalizing the booking, you confirmed your full acceptance.

For this reason, your reservation and our cancellation policy were applied correctly.

RentCar.gr always acts with transparency and fairness, and we encourage our customers to carefully review the terms provided before confirming any booking.
Best regards
Rentcar.gr Team

Rentcar.gr からの回答

2025年9月29日

Dear Rush,

Thank you for taking the time to leave your feedback. We are sorry for the delay you experienced at our counter.

At that specific moment, we indeed had only one representative at the desk, while the other team members were outside delivering and preparing vehicles for customers.
Unfortunately, this caused a longer waiting time than usual, and we understand how frustrating this must have been for you.

Your comments help us improve. We are already working on adjusting our staffing and processes to make sure that waiting times are reduced and every customer with a reservation is served promptly.

We apologize once again for the inconvenience and thank you for giving us the opportunity to address this matter.

Kind regards,

Rentcar.gr からの回答

2025年9月11日

Dear Alia,

We are sorry to read your review. Please allow us to clarify:

At the time of booking, the confirmation email you received clearly listed the documents required for all rentals:

A valid driving license in physical form (minimum 12 months)

A valid ID card or passport

A credit/debit card for the deposit.

Additionally, as per international regulations, an International Driving Permit (IDP) is only valid when presented together with the original local license. Without both, we are not legally allowed to deliver a vehicle.

We fully understand your frustration, but these rules are not unique to our company — they are standard practice in Greece and most countries. Unfortunately, as the required documents were not presented, we could not proceed with your rental.

We value all feedback, but we kindly remind our customers to carefully review the rental terms during booking to avoid such situations.

Kind regards,

Rentcar.gr からの回答

2025年9月8日 に更新

Dear JM,

We regret to read your comments, but it is important to clarify the facts:

Your reservation 1L7RW3NR71 was confirmed twice on 25 June 2025, including Google Maps links to our exact location and our contact phone number (available 07:00–23:00).

The declared flight Aegean A3338 landed at 12:21 on 7 September 2025. Our staff was present and waiting at the agreed 13:00 pick-up time.

No call or email was received from you or your clients at that time. The first contact came at 17:41, four hours later, after another rental had already been made.

As per our published and accepted No Show Policy, the reservation was automatically cancelled and no refund is applicable.

For transparency, we have preserved all confirmation emails, flight records, and correspondence as evidence.