Savoy Timber レビュー 822

Friendly, efficient and knowledgeable. Perfect

I made an order which came 7days as specified on the website. They didn't tell me they were short on timber so didn't send it, I was told it would be with me the following week which it wasn't. Tried calling a bunch of times. Phone was never answered finally got someone over email after a week. They told me it would be another week. I asked for a refund and was then ignored. Asked again...same. had to ring the head office to get someone to sort it out. 3weeks after the order finally got a refund. No communication poor service would definitely not recommend.

Great service, friendly staff and friendly delivery staff. Very helpful and price was great.

Fantastic service, great product.

The driver Carl was extremely helpful and efficient and delivered to my back garden.
1 joist was missing from the order but Carl said he will report this back at the depot and get it delivered asap

Our Timber was delivered promptly and the quality is excellent. Our delivery driver Carl was very professional and helpful. Would highly recommend!

The problem with this company is their website states items, in my case decking sets, are in stock when they are not. I found this out when I was clarifying delivery windows the day before it was scheduled. It was only then they informed me the items ordered would not be in stock until the end of the following week, despite continuing to be listed as in stock on their website for days afterwards. If I had not enquired I would have waited all day for a non-existent delivery. They admitted their error (while not updating their website) and, to be fair, immediately issued a full refund so an extra star for that. Another company (edecks) delivered the equivalent item within a week, but by then I had missed a week of clement weather and am behind schedule.

Great company to buy from you won’t find better prices fantastic service I use this company a lot never disappointed.highly recommend.

Carl was great. Took the delivery to where I was going to be using it. Had phone call with ETA and arrived slightly earlier. All in all perfect delivery would definitely order from Savoy timber again.

Ordered timber for decking.
Received acknowledgment informing me when it would be delivered.
Carl delivered my order very polite and helpful. Carried the timber through to a safe place for me.
Really pleased with the overall service.
Thank you

Excellent service
Delivered on time
Carl who did the delivery was superb.

Carl did a great job on delivery, on time and helpful, and the timber is great quality at a great price!

Quick delivery and special shout out to Bart the delivery driver great guy very helpful.

It was delivered on time. I wasn't in and all materials were left next to the drive.

Easy to order, competitive pricing, staff helpful as always

Carl, who delivered the order, was both friendly and helpful

Ordered on line, delivered by Carl at the time slot given. Very satisfied with the service.

Very disappointing! ordered a 3m x 3m decking base on line. Paid a premium of circa £60 for delivery, only for the base to turn up an item at a time and past the agreed timeline for delivery. The last item was delivered after i had completed the project. I ended up buying the timber from a local timber merchants to finish the frame.
I complained and despite all the inconvenience and premiums paid i was refunded only for the items that didn't turn up and was charged for the delivery of the parts that were dispatched. Its like eating at a restaurant where you send the food back but are charged for the 2 green beans and half a potato that you managed to eat. I won't be using Savoy timber again any time soon.

Awful service.
Absolutely zero customer service. Lost a days money waiting for a delivery. I called at lunchtime to confirm delivery. 8.15pm still no delivery. No phone call, emailed twice but they do not reply. Lorry arrived the next day at 6.30 am which I then had to unload myself.
If you are running a business please avoid this company.

Ordered 12 closed slatted fence panels paid upfront (2 weeks prior) and the day before they were due to be delivered they phoned and said , sorry we haven’t got those fence panels in .. they had two weeks to sort this out instead I’ve lost valuable time of work and a whole day wasted , maybe next time let your customers know way beforehand and not one day before to let them know you don’t have the stock in store .. now I’m waiting on near a £500 refund which can take anywhere up to 3-5 days .. shocking service

Lost 2 weeks waiting for a couple of doors, had to cancel and order elsewhere, fine we’ll cancel, not an explanation or apology, from a non named person just Savoy Timber,

NEVER AGAIN! They clearly don’t give a damn about the needs of customers! My order number was #0002xxx50