I made an order which came 7days as specified on the website. They didn't tell me they were short on timber so didn't send it, I was told it would be with me the following week which it wasn't. Tried... ãã£ãšèŠã
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The driver Carl was extremely helpful and efficient and delivered to my back garden. 1 joist was missing from the order but Carl said he will report this back at the depot and get it delivered asap
Ordered timber for decking. Received acknowledgment informing me when it would be delivered. Carl delivered my order very polite and helpful. Carried the timber through to a safe place for me. Rea... ãã£ãšèŠã
Carl was great. Took the delivery to where I was going to be using it. Had phone call with ETA and arrived slightly earlier. All in all perfect delivery would definitely order from Savoy timber again... ãã£ãšèŠã
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Savoy Timber are a UK leading supplier of internal & external oak doors, timber decking and worktops. Fast nationwide delivery. Savoy Timber - DIY Made Easy!
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Wallgate, WN3 4AP, è±åœ
- savoytimber.com
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Waited for ever to get served nobody inâŠ
Waited for ever to get served nobody in queue women on phone for 10 mins.
Ordered 2 timber decking kits
Ordered 2 timber decking kits, a 2.4x2.4 and a 4.8x2.4 for a project at home, making and L shape on the corner. Aims to put a shed and have a play area.
Wasnât in a mega rush so the lead time wasnât an issue, but I think it was maybe about 7-10 days from order to delivery, which came on a Sunday, 7days a week!
Carl was great, put up with my singing and I reckon loved a bit of Erasure too anyway.
Helped him get the stuff off the wagon.
A couple days later I started prep and assembly. Overall very good. The 4.8m kit was a bit bendy so initially was a bit of a challenge, but itâs relatively easy to bend them as you fix with the screws.
Looks great. Only knocked a star off because one of the 4.8m boards was weak where there were quite a lot of knots and snapped when I picked it up, and for some reason there wasnât enough screws, needed 4 boxes not 3. Luckily I did have some decking screws from an earlier project.
Canât add a picture, shame really!
I purchased a 4800 x 4200 decking kit.
Excellent service, the driver had to navigate a very tight lane to get to our property, which he did very professionally. He then off loaded 36 x 4.8 meter decking planks plus all the base frame, by hand. He stacked it all in sections so I could see every plank and ticked it off on the delivery invoice. Unfortunately two of the planks were damaged and had to be replaced, which after sending Chelsea a quick email were replaced promptly. All in all a very easy company to order from and deal with, and the decking kit looks amazing now that it is assembled. Thank you Savoy Timber. I will use and recommend again and again.
Anthony, Wolverhampton.
Ordered fencing panels from WiganâŠ
Ordered fencing panels from Wigan store. They were out of stock but had some at Blackpool . Could only do delivery following Wednesday which was a little inconvenient , however I received a call on the following Monday for a Tuesday delivery so I was back on schedule for my project. Timber delivered Tuesday afternoon by Carl who neatly stacked the posts. More than happy with Savoy, thanks
Great service
Very helpful when rang store. Ordered online.
Delivery driver carl was great
Turned up earlier than expected which was good.
Wigan store
Wigan store: I walked in the store Saturday with a sketch and vauge measurements. Ady, not only understood the sketch but within 30 minutes I was leaving with wood cut to size with pencil note on the pieces to ensure correct construction. You just couldn't ask for a better service.
To all the Tracey and crew staff at savoy luvly traceyâŠ
To all the staff at savoy luvly tracey Shannon carley Ellie all fabulous kind and helpful keep up the good work girls lots of luv dez
Not even in stock !
Ordered and paid for decking over 2 weeks ago, over £700.00.
Given a delivery date of 12th June â25, waited all day, even rang to check. Didnât arrive ! Rang this morning and was told itâs out for delivery before lunch time. Never arrived ! Made several phone calls and have just been told itâs not even in stock !!! They have had 2weeks to get stock or let us know.
2 days sat in waiting and they donât even have it ! Awful service. Asked for refund to go elsewhere
What a shambles
They donât deserve 1 star based on my recent experience, but it is the lowest rating I could give.
I ordered a couple of fence panels and some timber from ST in mid-April. The longest lead time quoted was 4 weeks. After this time, no delivery and no update from them as to when my order would be delivered. Since then I have contacted ST several times to get an updates as to when I would receive my order. Each time I got the same feeble answer : âItâs the suppliersâ fault. The order may be delivered on.... â. Only for this date to pass without a delivery. After three weeks of this I gave them an ultimatum: Deliver by 5pm on Saturday or the order is cancelled. No delivery so I cancelled the order. Very disappointed by the customer service: No offer to try to expedite the order with the supplier: No offer to deliver parts of my order that were available; No offer of a discount to offset the delay.
Had I known it would have been this bad I would have gone elsewhere in the first place.
Absolutely fuming with this company
Absolutely fuming with this company. 3 times promised delivery, never turned up. 2 days off work for nothing. Nobody answers the phone, I've called around 40 times without success. Avoid like the plague unless your collecting. Won't be using again once I get my stuff. Fuming fuming fuming
Great customer service
Great customer service, great product!
Shout out to Carl the delivery driver, couldnât have been more helpful and friendly! Great experience
Nicole Thompson

Savoy Timber ããã®åç
Called in savoy timber for deckingâŠ
Called in savoy timber for decking boards and trellis the young guy Ben was very helpful made our job a lot easier he explained the best way to do what we was making this guy is a credit to the company welcomes you with a smile always happy to help would highly recommend this company

Savoy Timber ããã®åç

Savoy Timber ããã®åç
Donna is a total asset to Savoy Timber wigan
The knowledge, friendliness, helpfulness and patients the person had sorting everything out for us, we were having a dilemma with our kitchen but she helped us and explained everything that was happening, she even made suggestions that we took her advice on, I believe the assistants name is Donna and she ia a total asset to this company, thankyou ð Julie and jason

Savoy Timber ããã®åç
Delivered as promised
Delivered as promised. Driver Carl very helpful.
5****
First class service everytime with the best quality wood. Driver Carl very helpful delivered on time .. No.1

Savoy Timber ããã®åç
Excellent service and delivery ofâŠ
Excellent service and delivery of composite worktops. We live down a narrow track in the middle of nowhere in Wales but our driver wasnât fazed! Very helpful with unloading. Would highly recommend. Good customer service.

Savoy Timber ããã®åç
Staff are always polite and friendly
Staff are always polite and friendly, very knowledgeable, especially Shannon, would highly recommend them. 100% customer satisfaction.
From the homeless action guys.
Shocking company and service, do not use
We've spent hundreds of pounds on a decking kit, still not received. No communication and blaming haulage company.
Still waiting.

Savoy Timber ããã®åç
Chelsea is a star!
Chelsea is a star!! She has answered many of my questions quickly and very helpfully. Upon order of my decking planks the delivery was perfect with their driver very helpful and polite. Needed a change of decking clips which was sent FOC! and promptly. The finished deck is exactly what I was hoping for! Easy to lay down and fix, fully recommend Savoy - the have been brilliant!
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