Appalling treatment by this company - paid nearly £100 for a trip. Bus left without me even though I had informed the company the night before that I was unable to get there at the revised pick up tim... ãã£ãšèŠã
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Usually I would love to rate it as 5 star. However, for this latest Adaptiv Urban Pants, I really hope the front pocket is deeper than the previous model; All Day Chino Pants. But, guess what, wh... ãã£ãšèŠã
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My pants arrived in the expected time frame given, are super comfortable, especially for golf! Even in the hot weather, these pants kept me cool. No movement restrictions, tons of pockets, overall a... ãã£ãšèŠã
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Fantastic tour to Zakopane with Mirek. Very organised. Was contacted the day before confirming pickup time and any information we needed to know. The company helped us with a last minute trip to t... ãã£ãšèŠã
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All of our products are designed to solve problems through the lens of the everyday person: You. We ARE you so we know exactly what you need. Clothing is an essential part of our everyday life, the closest thing to our body so we want to make sure that...
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3.8
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Thousand Miles ããã®åç
Hey Gary,
Thank you for your kind words. We really appreciate you taking the time out to share your experience with us.
Best,
Thousand Miles Team
Great customer service
Great customer service. Very helpful.
Only issue is returns to America, which isn't clear when you order.
2023幎1æ11æ¥
Thousand Miles ããã®åç
Hey Sue,
Thank you for your kind words and for your feedback. We really appreciate you taking the time out to share your experience with us.
We are noting down your feedback and we really appreciate that you took the time in providing us with these details.
Best,
Thousand Miles Team
Omniflex All Day Pants & Omniflex Adaptiv
Saya memiliki omniflex all day pants & omniflex adaptive drpd Thousandmiles..memang sangat selesa & praktikal untuk travel..sporty, fleksibel seperti seluar trek tapi kelihatan kasual. Terbaik!
2023幎4æ12æ¥
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Thousand Miles ããã®åç
Hey Hafiz,
Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
Best,
Thousand Miles Team
Really bad experience
Really bad experience - poor communications, and very difficult and costly returns - items weren't that great either- sizing a bit off (too small)
2023幎1æ11æ¥
Thousand Miles ããã®åç
Thank you for taking the time to leave a review. We are sorry to hear that you were not satisfied with your purchase.
Firstly, please accept our apologies for any inconvenience caused. We strive to provide excellent customer service and high-quality products, and we understand that we fell short of your expectations.
We would appreciate the opportunity to make things right.
At Thousand Miles, we value all feedback, and we take it seriously. We are always looking for ways to improve our products and services, and your input is essential in helping us achieve this.
Thank you again for your feedback, and we look forward to hearing from you soon. You may reach out to us at hello@shopthousandmiles.com
great pants for business travel
great pants for business travel. This is 3rd purchase and trying out the new adaptive pants. Good fit. can't wait to try ofor my next work trip.
2023幎4æ11æ¥
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Thousand Miles ããã®åç
Hey Peter,
Thank you for your kind words. We really appreciate you taking the time out to share your experience with us.
Best,
Thousand Miles Team
Fantastic piece of kit
Fantastic piece of kit. Very highly recommended. Great fit and style,you will not be disappointed.
Outstanding.
2023幎1æ10æ¥
Thousand Miles ããã®åç
Hey Michael,
Thank you so much for this great 5-star review. We really appreciate you being a supportive customer and helping to share the word about us. Weâre here for you anytime.
Best,
Thousand Miles Team
Bad customer relations
Bad customer relations, late delivery, say Sale but itâs just same products, no new products, same sale price. Looks like the company has no development and getting rid of what they have. Very disappointing for what are good products.
2023幎1æ8æ¥
Thousand Miles ããã®åç
Thank you for taking the time to leave a review. We are sorry to hear that you were not satisfied with your purchase and would like to address your concerns.
Firstly, please accept our apologies for any inconvenience caused. We strive to provide excellent customer service and high-quality products, and we understand that we fell short of your expectations.
We would appreciate the opportunity to make things right.
At Thousand Miles, we value all feedback, and we take it seriously. We are always looking for ways to improve our products and services, and your input is essential in helping us achieve this.
Thank you again for your feedback, and we look forward to hearing from you soon. You may reach out to us at hello@shopthousandmiles.com
This is the second set I have had
This is the second set I have had, I use them every for work, theyâre smart and very comfortable and extremely forgiving!
The company are selling high quality products hence the price
2023幎1æ6æ¥
Thousand Miles ããã®åç
Hey Mr Turner,
Thank you so much for this great 5-star review. We really appreciate you being a supportive customer and helping to share the word about us. Weâre here for you anytime.
Best,
Thousand Miles Team
Sceptical Innitially But Glad I Buy them
Initial a bit sceptical on the products as I weight 87kg, so to find a pants that fit nicely is a headache to me. But after trying, it fits perfectly, they don't pay me to write this but now I am thinking of paying them to send me few more of the long pants.
2023幎4æ6æ¥
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Thousand Miles ããã®åç
Hey Chris,
So glad you had a great experience/love our products! Thank you for your rating.
Best,
Thousand Miles Team
This is my 4th or 5th Thousand milesâŠ
This is my 4th or 5th Thousand miles pants... Love the quality and cut...
2023幎4æ4æ¥
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Thousand Miles ããã®åç
Hey Razif,
So glad you had a great experience/love our products! Thank you for your rating.
Best,
Thousand Miles Team
great ideas, great execution = great products
i have almost every piece of items made by Thousand mile as they make my travel light from tops, bottoms, bag etc.
delivery and shipment is also very prompt. thank you.
2023幎4æ4æ¥
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Thousand Miles ããã®åç
Hey Mark,
So glad you had a great experience/love our products! Thank you for your rating.
Best,
Thousand Miles Team
The best pants Iâve ever bought
Recommended pants, really nice and comfortable
Size as mentioned in the description.
Very high quality material, I would love to get another pair but unfortunately it only comes with 2 colours
Iâm suggesting that thousandmiles comes with brown and blue like all day pants colour as well
2023幎4æ4æ¥
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Thousand Miles ããã®åç
Hey Khairulnizan,
Thank you so much for this great 5-star review. We really appreciate you being a supportive customer and helping to share the word about us. Weâre here for you anytime.
Best,
Thousand Miles Team
I likes material for pants and t-shirt
I likes material for pants and t-shirt. Will purchase again.
Very comfortable
2023幎4æ3æ¥
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Thousand Miles ããã®åç
Hey Musa,
Thank you for your kind words. We really appreciate you taking the time out to share your experience with us.
Best,
Thousand Miles Team
Bad experience when re-purchased theirâŠ
Bad experience when re-purchased their Aero Tee (black). Unfortunately, its not the same quality and fitting as previous. New tee material way thinner, even in black can see through. Cutting size for XL shrunk, sleeves are much shorter and cutting more body fit. Honestly, the shirt feels like something you pay Rm15 at a night market.
2023幎3æ31æ¥
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Thousand Miles ããã®åç
Hey there,
Thank you for taking the time to share your feedback with us. We're sorry to hear that you had a negative experience. We take all customer feedback seriously and would like to apologize for any issues that you experienced.
We would be happy to work with you to resolve the issue. Please feel free to contact us directly so we can discuss your concerns and find a solution that works for you. You may contact us via email at hello@thousandmilesco.com .
Thank you again for your feedback. We value your business and hope to have the opportunity to serve you better in the future.
Very prompt delivery!
Very prompt delivery!! Ordered on the 29th Mar, received on the 31st Mar.
Thanks for the hassle free transaction.
2023幎3æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Thousand Miles ããã®åç
Hey Benjamin,
Thank you for your kind words. We really appreciate you taking the time out to share your experience with us.
Best,
Thousand Miles Team
Return & exchange
I had a rather challenging return & exchange experience. Despite sending back two items for size exchange, only one item was returned to me. It took much effort and multiple email exchanges over a month. However, I appreciate that Thousand Miles had continue to look into the matter further and managed to finally locate the remaining item and mailed to me. Overall it wasnât a great experience but Iâm glad it was resolved.
2023幎3æ6æ¥
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Thousand Miles ããã®åç
Hey there,
Thank you for taking your time to leave us an honest review.
First and foremost, we would like to extend our heartfelt apologies for any inconvenience caused. Usually for cases like this, we will obtain the return parcel's weight from the customer so that we are able to assess how many items were included in the return parcel.
To further assess your case, we've conducted a third check to locate one of your return items that was not found in your return parcel. A thorough stock checking was conducted and your return item was found.
We have now issued another exchange order containing the other return item. You should be receiving a separate email pertaining this order.
We'll definitely take this feedback and utilize it for our betterment. We hope this does not deter you from shopping with us in the near future.
Thank you for your patience and we hope to serve you better in the near future!
very suitable for me
very suitable for me, who having problem with sizing and cutting bcs my tight big
2023幎3æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Thousand Miles ããã®åç
Hey muhammad,
Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
Best,
Thousand Miles Team
Great Purchase Experience
Excellent customer service and great quality product. Made my day when I received my first purchase of 4 items and will definitely buy more. Sizes are all correct as listed.
2023幎3æ29æ¥
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Thousand Miles ããã®åç
Hey Chu,
Thank you so much for this great 5-star review. We really appreciate you being a supportive customer and helping to share the word about us. Weâre here for you anytime.
Best,
Thousand Miles Team
The order never arrived after waiting 6âŠ
The order never arrived after waiting 6 weeks. I recommend using PayPal so you can claim a refund.
2023幎2æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Thousand Miles ããã®åç
Dear Aung,
Thank you for taking your time to leave a review.
Pertaining you order, we've investigated regarding it with the courier and the courier has declared the parcel as lost. Should parcels be declared lost, we will issue a replacement for our customers. However, we require customers to fill up the Denial of Receipt form from the courier.
Unfortunately, the email we sent to you on 9th March containing the Denial of Receipt form was not responded to or filled up. Hence, we were unable to proceed with the claim and replacement.
As a brand that prioritizes growth we highly appreciate your review. Have a great day and stay safe!
For the item size not fit request forâŠ
For the item size not fit request for exchange, the status showing they received it on 11/03/2023, but until 21/03/2023, it is still under "Awaiting QC" status ..
What a lousy service
2023幎3æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Thousand Miles ããã®åç
Dear é»æŸæš,
Thank you for taking your time to leave us a feedback. First and foremost, we'd like to extend our heartfelt apologies for any setbacks caused.
Regarding your exchanges, do note that it will take some time for an inspection to be done from our end and we appreciate your patience regarding this matter.
We'd like to help you with this matter as much as we can. You can reach us via email at hello@thousandmilesco.com. We'd love to make things right for you.
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