Signed up for 7 day trial, got billed the annual amount before the 7 days. Now that I have it itâs utterly useless. Says Iâve slept 4hrs and been awake at various times through the night. Iâve actuall... ãã£ãšèŠã
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I downloaded an app called ShutEye sleep tracker. It said 7 day free trial cancel at any time. I got suspicious before completing the purchase on my iPhone but it still deducted the full amount off my... ãã£ãšèŠã
A funny one a warning. Always remember to turn off when extra bedroom recreational activities as I found out. Next day I said to my partner, see you do snore, 4hours of audio. I played i I could o... ãã£ãšèŠã
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Quite disappointed with this app. Snoring: app shows 10 to 20 recordings of supposed snoring, but when I play back the recording, only 2 or 3 will have recorded actual snoring. Sleep time:... ãã£ãšèŠã
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ð ShutEye: Transform Your Sleep, Enhance Your Well-Being ð± Trusted by 8 Million Users Worldwide Discover the power of quality sleep with ShutEye, the leading sleep tracking application designed for both iOS and Android. With a global community of 8 million users, ShutEye is redefining the way you approach your sleep routine and overall health. Here's why ShutEye stands out: ð Personalized Sleep Insights: Dive into comprehensive sleep tracking that goes beyond just monitoring your sleep patterns, quality, and duration. ShutEye provides a personalized sleep diary, allowing you to track your sleep journey daily. Understand your unique sleep needs with detailed insights, enabling you to identify trends and make informed decisions for better sleep quality. Find out all the features available in ShutEye: ⢠Sleep Diary ⢠Sleep Score ⢠Sleep Trends Analysis ⢠Sleep Recommendations ⢠Sleep Environment Monitoring ⢠Sleep Goals ⢠Soundscapes and Ambient Noise ⢠Relaxation and Meditation ⢠White Noise Generator ⢠Sleep Stories ⢠Dream Interpretation ⢠Sleep Challenges and Achievements ⢠Community and Support ⢠Sleep Health Education Join 8 million users worldwide and upgrade your sleep routine with ShutEye. ð§Feedback Center: https://shuteye.zendesk.com.
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9 Straits View, West Tower, Marina One, 018937, Singapore, ã·ã³ã¬ããŒã«
- info@shuteye.ai
- shuteye.ai
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The sleep sounds
The sleep sounds, especially the tranquil peace and stress relief track, never fail to help me relax and drift off peacefully.
2024幎12æ3æ¥
The sound has stopped working on myâŠ
The sound has stopped working on my clips. Cannot find a way to adjust.
2024幎12æ11æ¥
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ShutEye ããã®åç
Hi Elizabeth, thanks for leaving us feedback. We're sorry to hear about your experience with our app. It seems that this may be a technical issue on our side.
Could you please submit a technical support request to us here: https://shuteye.zendesk.com/hc/en-us/requests/new along with any screenshots that you may have of the issue that you face?
This will help our support team to address and resolve your issue accordingly.
Thank you and once again, we apologize for the inconvenience caused.
Regards,
ShutEye
Betreff: RÃŒckerstattung aufgrund von irrefÃŒhrender 7-Tage-Testversion
Betreff: RÃŒckerstattung aufgrund von irrefÃŒhrender 7-Tage-Testversion
Sehr geehrtes Support-Team,
ich habe Ihre Schlaf-App kÌrzlich installiert, da diese eine 7-tÀgige Testversion mit einer Geld-zurÌck-Garantie angeboten hat. Leider wurde mir jedoch direkt der Betrag von 66,99 ⬠vollstÀndig abgebucht.
Da ich davon ausging, die App zunÀchst fÌr sieben Tage kostenlos testen zu können, möchte ich von der Geld-zurÌck-Garantie Gebrauch machen und fordere eine vollstÀndige RÌckerstattung des abgebuchten Betrags.
Sollte dies nicht zeitnah geschehen, werde ich rechtliche Schritte in ErwÀgung ziehen und meinen Anwalt kontaktieren.
Ich danke Ihnen fÌr Ihre UnterstÌtzung und hoffe auf eine schnelle Lösung. Bei Bedarf kann ich Ihnen alle erforderlichen Informationen oder Belege zur VerfÌgung stellen.
Mit freundlichen GrÃŒÃen!!!!!
2024幎12æ8æ¥
èªçºçãªã¬ãã¥ãŒ
ShutEye ããã®åç
Hallo B.G., es tut uns leid, von den Erfahrungen zu hören, die Sie mit unserer App gemacht haben. Wenn Sie sich in der Probezeit befanden und wÀhrend dieser Zeit gekÌndigt haben, hÀtten Ihnen keine Kosten berechnet werden dÌrfen.
Könnten Sie uns bitte Ìber diesen Link einen RÌckerstattungsantrag stellen: https://shuteye.zendesk.com/hc/en-us/requests/new? Stellen Sie uns ggf. Screenshots der angefallenen GebÌhr und des Enddatums Ihrer Testversion zur VerfÌgung.
Unser Kundensupport-Team wird Ihnen so schnell wie möglich weiterhelfen. Wir entschuldigen uns noch einmal aufrichtig fÌr die entstandenen Unannehmlichkeiten.
GrÃŒÃe,
ShutEye
App stop recording and bad info
Bought the app on my dentist's recommendation for my sleep apnea. The info is good when available but, regularly, the app stop recording after exactly 30 minutes each time. The phone is always charging and it happened 3 x times. Have used daily since mid September. In addition, the app show a very short duration of sleep when in fact, I waked up fully energized. Something is wrong
2024幎11æ7æ¥
èªçºçãªã¬ãã¥ãŒ
ShutEye ããã®åç
Hi Andre, thanks for leaving this feedback. We apologize for the bad experience. Our team has recognized that this has been an ongoing technical issue for sometime now.
Could we trouble you to submit a technical support request via this link: https://shuteye.zendesk.com/hc/en-us/requests/new.
Our team will be able to properly assist you with your given contact details and screenshots of the issue provided.
Thank you and we sincerely apologize for the inconvenience caused.
Regards,
ShutEye
I signed up for the 7 day free trial atâŠ
I signed up for the 7 day free trial at 11 pm on October 24, 2024. I received a notice from my bank that this company took $29.99 out of my account at 12:05 on October 25, 2024. There was not even an account that you could purchase for $29.99. Do not get fooled by this company like I did! Needless to say I canceled my account. I really do not think that it works anyway!
2024幎10æ24æ¥
èªçºçãªã¬ãã¥ãŒ
ShutEye ããã®åç
Hi Heather, we would like to apologize for the delayed response and for the bad experience that you had with us. If you had been charged despite being on the free trial, could you please submit a request for a refund here: https://shuteye.zendesk.com/hc/en-us/requests/new along with any screenshots that you have of the charges.
Our support team will assist you with this as soon as possible. Once again, we would like to sincerely apologize for the inconvenience caused.
Regards,
ShutEye
It doesn't track my sleep
It doesn't track my sleep. When I turn it off, there's nothing to review.
2024幎10æ10æ¥
èªçºçãªã¬ãã¥ãŒ
ShutEye ããã®åç
Hi Alysha, thank you for leaving us feedback. With regards to sleep tracking, you will have to consistently track your sleep for a minimum of 3 days before you can review the data.
Please try it and let us know if it works. Otherwise, we will see how we can best support you. We apologize in advance for any inconvenience caused.
Regards,
ShutEye
I wish I could give a 000. I heard from SHUTEYE! Now havenât heard since Friday. Itâs now Tuesday!!! They offered a refund of 30-40 percent less than the $59.99 for a product I NEVER USED! INFURIAT
I wish I could give a -10. Iâve NEVER used the app. An 8 year old who used my tablet to do school work APPARENTLY signed up. IMMEDIATELY when I saw the charge I disputed it with my card.
Shut eye charged me AGAIN!!! Iâm furious with this company! Iâve NEVER used it, nor will I HOWEVER I do want my money back!!! Itâs insane companies do this to people do NOT want their service! STAT AWAY!!!! Use Calm!!!
2024幎8æ4æ¥
èªçºçãªã¬ãã¥ãŒ
ShutEye ããã®åç
Hi Debe, I understand your utmost frustation and we apologize for the inconvenience caused. Please rest assured that our team will do our best to assist you with a refund.
For our team to better assist you, could you please submit a request for a refund here: https://shuteye.zendesk.com/hc/en-us/requests/new
along with details of the accidental purchase along with any screenshots that you have of the disputed charges.
Please give our team some time to look into your case thoroughly once you've submitted it. Once again, I'm deeply apologetic for the bad experience you've had with our app.
Regards,
ShutEye
Doesn't Work - Shuts Down Every Night
The app "shuts down unexpectedly" every single night. I get that error message every morning when I wake up.
2024幎9æ27æ¥
èªçºçãªã¬ãã¥ãŒ
ShutEye ããã®åç
Hi Sheila, thank you for alerting us to this issue. We're sorry to hear about the problem that you are facing.
Could you please submit a technical support request to our team here: https://shuteye.zendesk.com/hc/en-us/requests/new. Do attach any screenshots of the error message that you receive so that our team can properly assist you on this.
We've also requested more information from you so that we can escalate this matter promptly. Please ensure that the email that you are using when submitting the support request is the same as the one that you are using for this review.
Kind Regards,
ShutEye
I have tried multiple times to send myâŠ
I have tried multiple times to send my issues with the app on the platform, only to get to very end and then the app shuts down. Very frustrating
2024幎9æ26æ¥
èªçºçãªã¬ãã¥ãŒ
ShutEye ããã®åç
Hi John, thank you for alerting us to this issue. We're sorry to hear about the problem that you are facing.
Could you please submit a technical support request to our team here: https://shuteye.zendesk.com/hc/en-us/requests/new. Do attach any screenshots of the error message that you receive so that our team can properly assist you on this.
We've also requested more information from you so that we can escalate this matter promptly. Please ensure that the email that you are using when submitting the support request is the same as the one that you are using for this review.
Kind Regards,
ShutEye
I have 2 issues with this app
I have 2 issues with this app. If you know you have medical issues getting to and staying asleep it berates you and makes you feel like you're about to drop dead. I have a medical issue sleeping, and for me to achieve a 68 percent score is pretty good, but not for ShutEye it isn't. It will give me a lecture and make me feel like rubbish, which makes it harder for me to fall asleep!
It also misclassifies a lot of sounds, as has been noted by other reviewers here.
2024幎9æ21æ¥
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ShutEye ããã®åç
Hi Jennifer, thank you for leaving us feedback. I'm sorry to hear about the bad experience that you had. It's never our intention to minimize the efforts of our users to improve their sleep.
Rest assured that I will bring this up with our product team and see how we can create a better user experience for everyone.
With regards to the sounds recorded, the team has noted this issue and is still in the process of fine-tuning this feature so that it will be accurate for our users. However, this may take us some time as we will need to run a series of tests and work on the development.
We understand how inconvenient this may sound and we sincerely apologize for this matter. If you would like a refund or leave further feedback, please don't hesitate to reach us at https://shuteye.zendesk.com/hc/en-us.
Thank you for your kind understanding.
Regards,
ShutEye Team
The customizable timer settings allowâŠ
The customizable timer settings allow me to tailor my experience. Whether I need 20 minutes to unwind or 8 hours of shuteye, itâs perfect.
2024幎8æ14æ¥
Easy to use
Shuteye is super easy to use - I just pop my phone on my nightstand to to track my sleep.
2024幎8æ15æ¥
an amazing app if you have sleep problems
ShutEye has been my saving grace, I sleep so much better now that I got the app. Planning to go from a monthly to a yearly plan now!
2024幎8æ14æ¥
I signed up for the free trial and wasâŠ
I signed up for the free trial and was not happy with the app. I have now been charged. I followed instructions by going on google play and going to subscriptions but it says indont ha e any subscriptions. Why am I been charged 87.99
2024幎8æ25æ¥
èªçºçãªã¬ãã¥ãŒ
ShutEye ããã®åç
Hi Nerilee Sowter, thank you for leaving us a feedback and bringing this to our attention. We would like to apologize for the bad experience that you had.
Could you please submit a request for refund to us via this link: https://shuteye.zendesk.com/hc/en-us/requests/new? Please also include screenshots of the charged amount and of Google Play where it reflects that you don't have any subscriptions.
Our support team will get back to you as soon as possible on this matter.
Kind regards,
ShutEye
I have troubles waking up especially inâŠ
I have troubles waking up especially in the morning and I find that its smart alarm clock really does the trick in helping me get up in the morning.
2024幎8æ3æ¥
I've been using shuteye to track myâŠ
I've been using shuteye to track my sleep for a few days now. It seems pretty accurate so far, I've been able to check the times I've snored each night.
2024幎8æ2æ¥
This app is a scam
This app is a scam! It charges $60 and the data gets lost every morning. I had the app for 2 weeks and most of my data is gone. I only saw results when I first checked it getting up but when I went back it said "some data is lost." What's the point of the app if I can't show my doctor! They do NOT give refunds for their inaccurate information.
2024幎8æ10æ¥
èªçºçãªã¬ãã¥ãŒ
ShutEye ããã®åç
Hi William, thank you for leaving us feedback. We have had similar feedback regarding this issue. According to our technical support team, it could be a programmatic issue on our end.
Therefore, I would strongly advise you to first submit a technical support request to us here: https://shuteye.zendesk.com/hc/en-us/requests/new.
Follow the steps to set-up your device properly for sleep tracking. If this does not work, it is likely a technical issue that I can assist you in escalating to our IT team.
I have also requested more information as our IT team would need your name and email (please use the same email when you are submitting the support ticket) to assist you directly.
UPDATE: I have submitted your details to our support team and they should be in touch with you as soon as the technical issue has been fixed. Hope that helps and have a good day ahead!
Kind Regards,
ShutEye
Read many one star reviews fromâŠ
Read many of the reviews from Trustpilot and Reddit, such a shame to conduct business like ShutEye team (Enerjoy Pte. Ltd.). Charged annual premium when you sign up for the free trial, and get no response of refund request. The performance is also terrible, do not be allured by the features, conflict data and useless suggestion. This is my first ever BAD review for apple app.
2024幎8æ13æ¥
èªçºçãªã¬ãã¥ãŒ
ShutEye ããã®åç
Hi D Lusp, thank you for leaving us a feedback. We apologize for the bad experience that you had with our app. To request for a refund, could you please submit a request to us here: https://shuteye.zendesk.com/hc/en-us/requests/new? Please also include any screenshots that you may have of the charges.
We seek your understanding that it may take us some time to get back to you due to overwhelming support tickets. Regardless, our support team will strive to assist you as soon as possible.
If you have any issues with the performance of our app or data, you may also submit a technical support request. Sometimes, our team may have overlooked these issues during an update. Once again, we sincerely apologize for the bad experience that you had.
Sincerely,
ShutEye
I ordered a free trial of 7 daysâŠ
I ordered a free trial of 7 days because I sleep with a fan and didnât know if it would work. Then things start bouncing because I didnât have the $39.99 which is a full year. Iâve emailed them twice and have gotten 0 replies. I will definitely not be using the app even though Iâm paying for a year and I will put in a bad review everywhere I can. DO NOT USE !!!!!!
2024幎8æ15æ¥
èªçºçãªã¬ãã¥ãŒ
ShutEye ããã®åç
Hi Michele, thank you for leaving us a feedback. We apologize for the bad experience that you had with our app. To request for refund, could you please submit a request to us here: https://shuteye.zendesk.com/hc/en-us/requests/new? Please also include any screenshots that you may have of the charges.
We seek your understanding that it may take us some time to get back to you due to overwhelming support tickets. Regardless, our support team will strive to assist you as soon as possible.
Sincerely,
ShutEye
Totally useless app
Totally useless app. Last night I hardly slept as I have been unwell. Despite going to bed at 9.30pm, i was still wide awake at 1am, i had even got up a few times. However according to the app, i was asleep within 9 minutes! I got a sleep score of 100%. There have been a few times that I wasnât sure it was accurate but last night, being awake i had proof. It even has a snore recorded when i was speaking to my sister as i called her when i couldnât sleep. ### UPDATE: further to the response from Shuteye, I know exactly how to set up the app, it was plugged in, i used some of the functionality and pressed start so the problem was the app
2024幎8æ12æ¥
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ShutEye ããã®åç
Hi Sue, thank you for leaving us this feedback. Sometimes, the reason why our app may appear to be inaccurate is because of an improper setup.
For instance, before you start the sleep tracker, there will be an on-screen setup that reminds you to place your device away, plugged in, and charging.
If you were to move it, to make a call, for example, it will not be able to accurately detect sleep noises you make. Our app records all noises within the vicinity that you are in, including any shuffling noises (e.g. sleep position, movement of the phone, etc). This may have been why it was falsely detected as a snoring sound.
We urge you to try it for a few more nights, following the proper set-up, and see if that makes a difference. Do try and let us know.
Regards,
ShutEye Team
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