レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Signed up for 7 day trial, got billed the annual amount before the 7 days. Now that I have it it’s utterly useless. Says I’ve slept 4hrs and been awake at various times through the night. I’ve actuall... もっず芋る

5぀星のうち1の評䟡

I downloaded an app called ShutEye sleep tracker. It said 7 day free trial cancel at any time. I got suspicious before completing the purchase on my iPhone but it still deducted the full amount off my... もっず芋る

5぀星のうち5の評䟡

A funny one a warning. Always remember to turn off when extra bedroom recreational activities as I found out. Next day I said to my partner, see you do snore, 4hours of audio. I played i I could o... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Quite disappointed with this app. Snoring: app shows 10 to 20 recordings of supposed snoring, but when I play back the recording, only 2 or 3 will have recorded actual snoring. Sleep time:... もっず芋る

䌁業が回答したした

䌁業情報

  1. りェルネス プログラム

圓該䌁業による蚘述

🌙 ShutEye: Transform Your Sleep, Enhance Your Well-Being 📱 Trusted by 8 Million Users Worldwide Discover the power of quality sleep with ShutEye, the leading sleep tracking application designed for both iOS and Android. With a global community of 8 million users, ShutEye is redefining the way you approach your sleep routine and overall health. Here's why ShutEye stands out: 📊 Personalized Sleep Insights: Dive into comprehensive sleep tracking that goes beyond just monitoring your sleep patterns, quality, and duration. ShutEye provides a personalized sleep diary, allowing you to track your sleep journey daily. Understand your unique sleep needs with detailed insights, enabling you to identify trends and make informed decisions for better sleep quality. Find out all the features available in ShutEye: • Sleep Diary • Sleep Score • Sleep Trends Analysis • Sleep Recommendations • Sleep Environment Monitoring • Sleep Goals • Soundscapes and Ambient Noise • Relaxation and Meditation • White Noise Generator • Sleep Stories • Dream Interpretation • Sleep Challenges and Achievements • Community and Support • Sleep Health Education Join 8 million users worldwide and upgrade your sleep routine with ShutEye. 📧Feedback Center: https://shuteye.zendesk.com.


連絡先

1.6

ひどい

TrustScore 5段階評䟡の1.5

172件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌに回答しおいたせん

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち1の評䟡

Way to go to draw us in

Way to go to draw us in! Will never give my credit card details to an app I cannot try before you get the claws in me. BS!!

2024幎7月27日
自発的なレビュヌ
ShutEye ロゎ

ShutEye からの回答

Hi Lisa,

Thank you for leaving us feedback. We would like to assure you that our app is free for you to try if you do not wish to commit to a subscription.

All you have to do is to get past the quiz screen at the start and there will be 'x' button at the top corner of your screen. You will be able to access the basic features of our app until you choose to pay for a subscription.

Hope this helps!

Best regards,
ShutEye

5぀星のうち1の評䟡

Most deceptive and unethical business

Most deceptive and unethical business. I installed the shuteye app with 7-day trial periodn on June 23, 2024. After trying about couple of hours and reading more about the app I decided to cancel and I did cancel by going to iphone settings and cancelled it. Today I was checkign my credit card bill and I see a charge of $32.39 from apple.com for this shuteye app. Even though I cancelled within hours of the app installation in the7-day trial period I still got the full 1 year charged.

I just checked at apple app store account and I see that my subscription is cancelled. So I don't have the service but I am charged the 1-year subscription charge. Just submitted a dispute with my credit card. Now I am heading to Federal Trade Commission web site to file a complaint.

2024幎6月23日
自発的なレビュヌ
ShutEye ロゎ

ShutEye からの回答

Hi Shivaji, thank you for bringing this to our attention. Could you please submit a request for refund to us here: https://shuteye.zendesk.com/hc/en-us/requests/new?
Please also include any relevant screenshots that you have of the cancellation as well as the charge you incurred.

Our support team will assist you with this as soon as possible. We sincerely apologize for the inconvenience caused.

Kind regards,
ShutEye Team

5぀星のうち3の評䟡

The stories are never added to so you


The stories are never added to so you keep repeating the same ones

2024幎7月12日
自発的なレビュヌ
ShutEye ロゎ

ShutEye からの回答

Hi Angela, thank you for leaving us a review. We understand the dissatisfaction that you have with the lack of new content in our app. We would like to offer our heartfelt apologies in this regard.

We assure you that our team is currently working hard to ensure that there will be new content added as soon as we can. We appreciate this valuable feedback.

Sincerely,
ShutEye

5぀星のうち3の評䟡

Thank you.

Thank you for taking the time to review the subscription process.

2024幎6月24日
自発的なレビュヌ
ShutEye ロゎ

ShutEye からの回答

Hi Denise, thank you for bringing this to our attention. We would like to apologize for the frustrating experience that you had. Could you please submit a support request to us here https://shuteye.zendesk.com/hc/en-us/requests/new?
Please also include any relevant screenshots before submitting.

Our support team will assist you with the charge issue as soon as possible. Thank you and we would like to apologize once again for the inconvenience caused.

Kind Regards,
ShutEye

5぀星のうち1の評䟡

This company is HORRIBLE!

This company is HORRIBLE!! They stole my money! “Free” trial?! Yeah right! Give me my $59.99 back! They are fraudulent
go do a simple Google search if you don’t believe my review.

2024幎6月9日
自発的なレビュヌ
ShutEye ロゎ

ShutEye からの回答

Hi Chris, thank you for highlighting this issue to us. We would like to apologize for the bad experience and unexpected charges.

Please submit a refund request to us at https://shuteye.zendesk.com/hc/en-us/requests/new along with any relevant screenshots that you might have of the charges, etc. Our support team will assist you with this as soon as possible.

Once again, we offer our sincere apologies for any inconvenience caused.

Kind Regards,
ShutEye

5぀星のうち1の評䟡

FRAUDULENT COMPANY!! DO NOT USE!

FRAUDULENT COMPANY!! I signed up for a 7 day “free” trial June 9th. On the 13th, the company put thru a “premium” subscription so when I canceled prior to the trial ending, it made it “ineligible” for a refund per Apple.
This company WILL STEAL YOUR MONEY!! And, even worse, the app is horrible.

2024幎6月16日
自発的なレビュヌ
ShutEye ロゎ

ShutEye からの回答

Hi Misty, thank you for highlighting the issue that you are facing. Could you please submit a request to us here: https://shuteye.zendesk.com/hc/en-us/requests/new.
You may also include any relevant screenshots of the charges or email from Apple regarding ineligibility.

We are very sorry for the unpleasant experience that you had and for the inconvenience caused.

Regards,
ShutEye

5぀星のうち1の評䟡

Shut Eye App is a NoGo!

The ShutEye App does NOT measure noise accurately, much less be able to define what each noise is.

The app advised I had sound all night long measuring at 100dbi... absolutely not happening. We have no children or pets and live in a very rural setting. Super quiet. My husband is a safety trainer and has the appropriate sound meter(s) which measured noise level at max of 50 dbi at a variety of times as cited on the app in the various "recordings".

It seemed like a useable app when I first started using it. However, as I progressed with using the app and data was accumulating so was my angst and concern. I took a step back to review the "data" and found the "basis" for what is called data is inaccurate and inconclusive at best. So, then I started the problem solving process to determine practices used in the recording process to make sure I understood how the sounds/data was collected. No information abailable.Honestly...the articles on sleep matters, sleep aids, etc. are available in other utilities.

Do yourself a favor and just don't use the app.

2024幎6月17日
自発的なレビュヌ
ShutEye ロゎ

ShutEye からの回答

Hi Gloria, thank you for leaving us a review. We are sorry for the frustrating experience that you had with our app. Unfortunately, I am not able to give proper advice based on the current information provided as the noise that was captured may have been caused by various things.

For instance, it could be the sound from the air conditioner, fan, etc. With that said, we acknowledge the setting that you were in may not be possible to trigger a noise level of 100dbi.

If you would like a refund, cancel your subscription or leave us further feedback, you may choose to do so here: https://shuteye.zendesk.com/hc/en-us/requests/new.

Thank you and we sincerely apologize for the unpleasant experience and any inconvenience caused.

Regards,
ShutEye

5぀星のうち3の評䟡

I wanted to sign up for a free trial


I wanted to sign up for a free trial and ended up with a year subscription, and some of the recordings and sounds I doubt actually are me.

2024幎5月14日
自発的なレビュヌ
ShutEye ロゎ

ShutEye からの回答

Hi L H, thank you for leaving us a review. We apologize for the unsatisfactory experience that you had with our app.

Our app picks up all sounds that are present in the room that you are in, for us to be able to track if you had snored or it is just background noises.

If you had been charged despite being on a free trial, do submit a support request to us here: https://shuteye.zendesk.com/hc/en-us. Our support team will get back to you at the soonest.

Regards,
ShutEye Team

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