So far the tooth powder is tolerated by by 15 yo terrier mix. I do wish that the packaging was more ecological. I have ordered items for myself from other companies that come in glass jars, packed in... もっと見る
所在地
所在地を変更ONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
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レビュアーのコメントを見てみましょう
Trying to extend my auto delivery. With the loss of one dog, I have too much stock and your system doesn’t allow for stopping delivery without cancellation. Quite aggravating because I just want to ca... もっと見る
For some reason the delivery guy leaves the package on the sidewalk several feet from the gated porch now, instead of putting it on the porch inside the gate like he used to. Anyone could just walk b... もっと見る
企業が回答しました
I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
当該企業による記述
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
連絡先
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, 米国
4.0
ほぼ満足
437件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I have tried to cancel my auto ship a…
I have tried to cancel my auto ship a few times and now have enough product to open a resale shop. Not good.
2026年4月13日
PetLab Co. - US からの回答
Hi James, we're sorry to hear about this experience. We have sent you an email to further assist you with this. We look forward to hearing from you.
Best regards,
PetLabCo.®
The process was seamless
The process was seamless. I received my refund without having to return the product and the order that was already shipped was credited back to me and again I didn’t need to return the item. I will be donating the product to our local shelter.
2026年4月21日
自発的なレビュー
PetLab Co. - US からの回答
Hi Vicki,
We're happy to hear that the process was seamless and you received your refund without needing to return the product. We appreciate you donating the item to your local shelter! Thanks for your positive feedback.
Best regards,
PetLabCo.®
I been given my boy bruno the probtics…
I been given my boy bruno the probtics for 3 months now and these are amazing he had yeast paws and now they are back to normal now and his ears where always bad but now and again I have to clean his ears out
2026年4月14日
PetLab Co. - US からの回答
Hi Mrs. Linda,
We're happy to hear that the probiotics have given Bruno comfort! Thank you for sharing Bruno's positive experience with us.
Best regards,
PetLabCo.®
My delivery service is On time every…
My delivery service is On time every time it’s needed without worrying about running out of supplies Thanks
2026年4月14日
PetLab Co. - US からの回答
Hi Eartha,
We're happy to hear that our delivery service consistently meets your needs and provides you with a reliable supplements. Thank you for your positive feedback!
Best regards,
PetLabCo.®
PetLab Co. - US からの回答
Hi Shirley,
We're happy to hear that our service is reliable and punctual for you. Thank you for your positive feedback!
Best regards,
PetLabCo.®
The quick response
2026年4月20日
PetLab Co. - US からの回答
Hi Colleen,
Thank you for your 5-star review! We're happy to know we provide quick responses.
Best regards,
PetLabCo.®
PetLab Co. - US からの回答
Hi Yolanda,
We're happy to hear that its made a difference in your dogs! Thank you for sharing your positive experience with us; we appreciate it.
Best regards,
PetLabCo.®
I don't like the automated delivery
I don't like the automated delivery. It's too much too soon and it's hard to remember to delay the delivery for a month.
2026年4月13日
PetLab Co. - US からの回答
Hi there,
We appreciate your feedback and are sorry that our automated delivery schedule was not ideal for you. Managing subscriptions are easy by accessing your Customer Account Portal.
In the meantime, our team will be reaching out to you to provide further assistance.
Kind regards,
PetLabCo.®
I have I’ve been trying six months or…
I have I’ve been trying six months or more for the cancel my subscription and it just keeps coming and coming. I’m ready to turn it over to my district attorney for fraud and theft of money.
2026年4月12日
PetLab Co. - US からの回答
Hello Jerry,
We’re truly sorry to hear about your experience trying to cancel your subscription multiple times, and we understand how frustrating this must have been. This is certainly not the experience we want any customer to have.
After reviewing your account, we were unable to locate any previous cancellation requests. If you could share more details about how you attempted to cancel, we’d be happy to investigate this further.
For reference, subscriptions can be canceled at any time through our customer portal or by contacting our support team directly. We appreciate the opportunity to look into this and help resolve it for you.
We take concerns like yours very seriously and would like the opportunity to make this right as quickly as possible. Our team will be reaching out to you directly to review your subscription, ensure it is fully canceled, and address any billing concerns.
Thank you for bringing this to our attention. We appreciate the chance to resolve this for you.
Best Regards,
PetLabCo.
PetLab Co. - US からの回答
Hi there,
We're so happy to hear that your dogs love our product! Thank you for letting us know about your positive experience; it means a lot to us.
Best regards,
PetLabCo.®
PetLab Co. - US からの回答
Hi Margaret,
We appreciate your positive feedback and are so happy you are satisfied with our product and prompt delivery. Thank you for your review!
Best regards,
PetLabCo.®
Excellent customer service
Excellent customer service, very easy to order and quick delivery
2026年2月4日
PetLab Co. - US からの回答
Hi Suzette,
We're happy you found ordering easy and our service excellent. It's great to hear you received your delivery quickly. Thank you for your feedback.
Best regards,
PetLabCo.®
I’ve been with PetLab for several…
I’ve been with PetLab for several years. I want to delay several subscriptions but no option is available online to do that. I hate to have to cancel it.
2026年4月2日
PetLab Co. - US からの回答
Hi Landis,
We appreciate your long-term loyalty.
We're sorry the delay subscription option isn't easily accessible. We value your feedback and will work to improve our online services. Did you try to login into your Customer Account Portal? This helps customers manage their subscriptions.
In the meantime, our team will be reaching out to you to provide further assistance.
Kind regards,
PetLabCo.®
Your delivery sucks
The delivery has been thrown into the yard and the dog ate the whole monthly sole. This is the 5 time. There are 2 containers to put deliveries. It's a dog item so obviously there is a dog. One time the pic of delivery has dog next to it. This cannot be healthy
2026年4月10日
PetLab Co. - US からの回答
Hi Bridgette,
We appreciate you bringing this to our attention. We're sorry to hear your delivery was left in the yard and your dog ate it.
Our team will be reaching out to you to make this right. Hope to hear from you soon.
Kind regards,
PetLabCo.®
Miracle has been realy helpful today
Miracle has been realy helpful today. He assited me in my undelivered items. This kind of representative should be applauded by your company.
2026年4月19日
自発的なレビュー
PetLab Co. - US からの回答
Hi Mylin,
We're happy to hear that the representative was helpful in resolving the issue with your undelivered items. We appreciate you bringing this to our attention and for your positive feedback.
Best regards,
PetLabCo.®
Your sending me too much product?
2026年4月16日
PetLab Co. - US からの回答
Hi William,
We apologize that you received excess product. You always have the option to make adjustments as needed to your subscription by logging into your Customer Account Portal.
Our team will be reaching out to you for further assistance. Thanks for your feedback.
Best regards,
PetLabCo.®
Please use my package delivery bin for my next delivery.
The package was left on my front porch close to my steps. I have a package delivery bin clearly located 6" from where the package was dropped. If my package was dropped in that bin, I would've given it a 5-star rating.
2026年4月18日
PetLab Co. - US からの回答
Hi Janie,
We appreciate your feedback and are sorry your delivery wasn't placed in the designated bin. We'll share this with our delivery team to ensure they take extra care with placement in the future. Thank you for bringing this to our attention.
Best regards,
PetLabCo.®
My Stella Mae was suffering from a…
My Stella Mae was suffering from a yeast infection that caused her to itch all over her body and chew at her “Frito feet”. After all my attempts at trying to bathe and treat with suggested Google remedies to no avail I started doing some research and found that her yeast infection actually started in the gut and that I needed to treat her internally. I saw an Ad for Pet Lab and read about their products. I bought the Probiotic Supplement and was amazed by how effective it was after 2 weeks and got even better after a month. She loves the taste and looks forward to getting them twice a day. Thanks Pet Lab for creating something that could help my little Stella.
2026年4月11日
PetLab Co. - US からの回答
Hi Cissy,
We're so glad to hear that our probiotic has made a difference in Stella Mae and those bothersome "Frito feet." It's wonderful she enjoys the taste and looks forward to taking them. We appreciate you sharing Stella Mae's success story!
Best regards,
PetLabCo.®
Delivery Package-Issue
We have a 1 acre property and we found the package out in our arena next to the street-pitched over the fence! It had been there for a least a few days or possibly a week. We found on Tuesday 4/15/26 by chance. It has never been delivered like that before-Very disappointed that it happened like that-especially since it had rained in our area
2026年4月15日
PetLab Co. - US からの回答
Hi Crystal,
We appreciate you bringing this delivery issue to our attention. We're sorry to hear your package was left outside your property and exposed to the weather.
Our team will be reaching out to you for further assistance. Thanks for your feedback.
Best regards,
PetLabCo.®
It was delivered!
2026年4月10日
PetLab Co. - US からの回答
Hi Robert,
Thank you for your feedback. We are happy to hear your order was delivered! In the future, please do not hesitate to contact us if any questions or concerns arise.
Best regards,
PetLabCo.®
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