This phone was bought for my brother, who is 88yrs old. He was able very quickly to master the basics and was making a call within a short time. Highly recommended to anyone who is elderly and requir... もっと見る
企業が回答しました
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I ordered a phone for my elderly mother & it arrived promptly, after going through the functions, found it not suitable for her to manage. I contacted the customer services & they were very helpful.... もっと見る
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Quick delivery. Ideal for use as a Pay-As-You-Go phone but not as a Smartphone. The keypad has grey buttons instead of black so the lower contrast with the numbers might be a problem for senior people... もっと見る
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I like the idea of the phone but I find it complicated sending texts it's not straight forward having to press other buttons.i got 2 but had enough going to use the easy phones I have whoever programm... もっと見る
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企業情報
当該企業による記述
Buy Big Button Phones and Easy to Use Phones for Seniors, the Elderly, Visually impaired and Hard of Hearing.
連絡先
TTfone Unit A3 Lea Road Trading Estate, Lea Road , EN9 1AE, Waltham Abbey , 英国
- 03303330819
- info@ttfone.com
- ttfone.com
4.3
優良
611件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 85％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Disappointment after Disappointment
Does not have the Portuguese language or portuguese special characters for writing.
Cannot install basic apps from aptoide.
Sound quality is terrible.
Screen light is painful on the eyes.
Then an unfortunate circumstance is that whatsapp desktop (to have it on your computer) requires the phone to scan a QR code, and TTFone's camera is so bad that it cannot scan the QR code properly. So I could not setup whatsapp on the computer.
I'm very disappointed with this phone.
2025年3月21日
TTfone からの回答
Hi Luis,
Thank you for taking the time to share your feedback. We’re sorry to hear that the TT970 did not meet your expectations.
Regarding language support, the TT970 currently offers English, French, Spanish, German, Italian, Polish, and Arabic, as stated in the product description. Unfortunately, Portuguese is not available on this model, and we sincerely apologise if this was not clear before your purchase.
As the TT970 is designed primarily as a simplified Android phone with large buttons and an easy-to-use menu, it does have some limitations with app compatibility, camera quality, and screen features. We appreciate you highlighting these points, and your feedback will be shared with our product development team to help improve future models with a focus on these areas.
If you would like to explore a return, our customer service team would be happy to assist you. We appreciate your interest in TTfone and sharing your feedback.
All the best!
Jona - TTfone
TTfone からの回答
Hi Mourad,
Thank you for your feedback. We're sorry to hear you're experiencing issues with WhatsApp on the TT950.
Due to recent updates made by most third-party apps, you may need to complete a Wireless Update on your phone to ensure you have the latest version and software.
Here’s a link to our video guide that walks you through the update process:
https://www.youtube.com/watch?v=CxYmMSU3NzQ
Please note that the software update may take some time. Once completed, the phone will restart automatically — please do not switch it off during the process.
We have also emailed you the video guide along with full instructions for your reference.
If you need any help setting it up or would like to explore alternative solutions, our customer service team is here and happy to assist you!
All the best.
Jona – TTfone
Unfortunately
Unfortunately, the phone I received had two major flaws:
1) when the call comes through and you answer you cannot hear the person on the other end.
I discovered it only works on loudspeaker ?
Not much of a private conversation.
2) once you charge the battery it dips below 75% after 15 minutes even though you have not taken any calls or even used the phone.
I had to send it straight back and purchase from Argos as my son needs a basic handset that works.
I know they have received the phone several days ago given it was tracked, I am hoping the refund comes through.
2025年3月3日
TTfone からの回答
Hi Abdul,
Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you encountered with the phone.
The problems you described with the call audio, hands-free/H-free is optional. When receiving a call simply press the Green button key to answer it.
Do not select hands-free/H-free on the screen as this switches from handheld to loudspeaker mode. As for the battery performance this certainly not what we expect from our products, and we completely understand your disappointment.
As for the return, we can confirm that we received the return item and your refund was issued on 24th March. It should appear in your account shortly, depending on your payment provider.
We truly appreciate your feedback as it helps us improve our products and service. If you need any further assistance, please feel free to reach out anytime with our customer support.
All the best!
Jona - TTfone
I had the old TTfone
I had the old TTfone that i liked
So when i saw this new one i thought
i would upgade
I'ts much better and still easy to use
2025年3月3日
Superb phone for doing the needy stuff…
Superb phone for doing the needy stuff , dont need a smart phone that needs to be charged every day, bought one for myself and my wife , she's as happy as larry
2025年3月3日
Getting help quickly
I had a problem with my new microSD memory card i.e the phone did not register it and I kept getting the message 'phone not enough space'. I did a quick online chat and then sent my message through as well. I had a reply within 20 minutes (even after closing hours) as well as a useful installation video.
Great customer service and a very happy customer!
2025年2月24日
Thank you TTfone!
The product I needed was easy to order and was delivered promptly to my satisfaction.
2025年2月21日
Phone sale was processed very quickly…
Phone sale was processed very quickly and product delivered promptly.
2025年3月1日
Good basic product for the price
Website gave clear details of products, used discount code, product arrived quickly and was as described.
2025年2月17日
Just good service and product
2025年2月25日
Fantastic customer service
Fantastic customer service,
Received my phone with very prompt delivery.
Phone had a fault which I called the customer service and they sent me a free postage label via email. Posted it back and sent them proof of postage. New phone was sent out the same day.
My 89 year old dad loves his new phone and finds it so easy to use.
2025年2月25日
great company
great company to deal with good communication and fast reliable delivery, I can highly recommend
2025年2月20日
I had a problem with the shipment and…
I had a problem with the shipment and there wasn´t any place to contact easily with you or the shipment company.
2025年1月29日
Bought for my partner with dementia
This phone was bought for my partner who is 83 and has dementia. We only need it for the basics of calling friends and family and people close by in case of emergencies.
Finally, after trying three or four other companies, the TTfone is one he can manage and feel confident with; which is really important for him.
2025年1月20日
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