UME Travel レビュー 579

The experience was great overall because of the company’s good choice of hotels, convenient locations, and quality amenities. The drivers were punctual, and the rides were always safe, spacious, and comfortable. Most of the guides were knowledgeable, friendly, and helpful throughout the trip. I also appreciated how well the itinerary was planned, as they managed to cover most of the must-see attractions in the area within the timeframe we had.

One area where the company could improve is the scheduling on travel days between destinations. On a few occasions, we had to leave so early that we missed breakfast, even though it was included and already paid for. A slightly later start or better time management on those days would have made the experience more comfortable and enjoyable.

Steven Hu our contact and Itinerary designer is a consummate professional! Our customized vacation exceeded my expectations.. in design and execution!
In an age where salesmen often promise much and deliver little … Steven was a welcome surprise..
He listened to our needs ( working around a wedding schedule in Korea … listened to our desires … we wanted to see and do every in Japan in 12 days ….
Steven stepped up to the plate and like Omani now does in LA .. he smacked it out of the park!
We had pick up waiting for us in Osaka .. and Levi brought us to the tranquil sights and sound of a Buddhist monastery where we got spiritualy rejuvenated and found peace and serenity…
The next night in Osaka .. went smooth and the on to more temples and shrines as we traveled to Kyoto…
Victoria took over and bringing us to the last Shoguns palace completely brought the story to life for me , she was full of good information …
The Golden palace was stunning as well, after soaking up some more sights in Kyoto including a private Giesha tea ceremony.. we hoped on the bullet train to Hakone’ Oliver took over and led us to the sulfur field and the sky cab rides , a beutiful lake cruise and into a peaceful old fashioned Japanese style B&B… we loved that as well service was impeccable!
The next morning we saw the stunning Mount Fuji and got some great shots and souvenirs ..eventually traveling into Tokyo which was another wonderful few days…
As you can see we framed a lot in and Steven helped us craft an itinerary that was thoroughly enjoyable…
I should mention all promises were kept, the drivers were always on time .. the tour guides let us tweet the tours as we wished and all meals provided and delicious!
On behalf of my wife and my two friends who joined us. I’d like to personally thank Stephen and encourage you to strongly. Consider using him if you’re booking your travel plans in Asia.. it’s still amazing to me that a few emails or text messages on WhatsApp and a few phone calls and this man on the other side of the world put together a trip that would provide us with memories for the rest of our life. Thank you very much, Stephen Hu!

Our travel agent, Eva Wang, was with us every step of the way in planning this trip (and supported us during our trip). Tour guide (Cris) was very engaged with us and travelled to all the cities we visited. The private driver arranged during our visit was great for the most part and ensured the most efficient use of time.

From the first contact when we were deciding on our itinerary until after we returned home UME was exceptional. Felix has been excellent throughout. Helping us tailor our trip and organising accommodation and guides he ensured everything went smoothly and was in regular contact to check on how we were going and confirming events and times of each day’s activities. We could not recommend UME more highly and we will definitely use their services again.

Amazing experience Ms. Kook was the best guide we ever had! We are so glad you have her we going to visit again with more family members and for sure we going to choose this company again.
Driver was super nice amazing service

My experience with UME travel was incredible from start to finish. I remember reaching out for the first time and being connected to travel consultant Carrie Tang. She helped accommodate each activity I mentioned and included every detail. She also checked up on me during my trip to make sure I was enjoying everything.
Carrie selected the best team to help me and my family navigate our first time ever in Japan. In Tokyo we were shown around by Kyle and John. These two were amazing, they made each day super fun and had the most patience and understanding for us. They helped accommodate our schedule when we needed more time and even helped us with activities outside of our planned itinerary.
In Kyoto to Osaka we were shown around by Bruce and Gary. Bruce was honestly one of the best people I have met overall, I think he truly elevated my trip / experience. He had the best vibes, he is super fun and just being around him boosts your spirits! Gary was one of the most informative people that I’ve met, he had so much information to share. I love learning stuff on trips, that’s the best part!
Lastly in Kumamoto we were shown around by Johnny and our driver! Johnny was great even though we only had him for 2 days! He made it so comfortable for us to reach out and to talk to him from the very start. He is super helpful!

Overall, my family and I had the best experience and best time during our first time to Japan. Everything was worth every penny. I highly recommend using this agency, they are top notch.

The prices were very reasonable, every need was met. I will definitely book with UME again!

First off, customer service A++. I could call or text virtually any time and get an answer or a response within an hour. Felix was absolutely amazing from day one. Secondly, my travel agent, Felix, super helpful, friendly, and always helped get the best deals. While on my trip, everything was perfectly handled. No stress whatsoever. I am planning to book my next trip with them already.

Our booking process went smoothly, thanks to Amber from UME Travels who patiently tailored our itinerary to fit our budget, timeframe and dietary requirements.
Our group of eight family members and friends were well catered for from the planning stage to the actual travel. We enjoyed ourselves on our ten days in Hokkaido and I for one can do it again.
Our accommodations were really great and comfortable.
We were well looked after by our helpful and friendly guide Clifford and our driver Robin. Nothing was too much for them.

I just concluded a trip on May 04 2026 with Lan Lui from Ume Travel who crafted a 5 Country tour/22 day tour that included Singapore, Malaysia, Thailand (Bangkok, Chiang Mai, Phuket), Hong Kong and Seoul. She displayed her 5 Star Qualities in the way she listened, adjusted, adapted to create a Truly Magnificent Tour. She was with us along the whole Trip highlighting her compassionate nature when my wife needed medical help. I have been travelling for over 50 year and Lan is the best travel agent and more so a caring human being that is a great asset to Ume Travel and a lifelong friend. Thank you Lan.

our experience and expectations were great, our tour guide Mon Chai is excellent, has a lot of knowledge about the country, very helpful, very gentleman. Only good things to say about Mon Chai.
the tour in Bangkok and around the city was very good. the food was delicious. Mon gave us to try a lot of local food. It was delicious.
everything was on schedule, also the driver was on time always

My UME travel agent, Ivan, is very responsive and professional. He replied to my questions promptly and anticipated my needs. He helped me to remember what I needed to do to complete my plans for transportation before and after my tour. He made sure that I had the itinerary, tour guide and driver information before the tour started. Our guide Clifford was professional and helpful. Clifford understood our physical limitations and planned our activities accordingly. He always made us aware of climate and terrain so that we knew what expected. He gave us choices whenever it was practical to shift our activities. Our driver Mr. Sato was a professional from beginning to end. Clifford and Mr. Sato were always early, we never had to wait for them. They always put our safety and comfort first. We saw some wonderful sights and had fun together.

Lan and Ume Travel helped us organize a two week trip in Japan which included Tokyo, Hakone, Sapporo, Osaka and Kyoto (plus all the side day trips from these places). The overall booking process was extremely supportive and customized. Lan was great in helping with the itinerary get setup, providing guidance and feedback, and checking in on us while we're there. My son injured his knee just before we left and had difficulty walking. They organized a wheelchair at no extra cost in case we needed. Because we were able to have a customized itinerary, we saw a lot in two weeks that would not have happened in Japan .

Most things were generally smooth but with minor hiccups that aren't worth fussing over. I would reuse them again for booking customized tours in Asia.

Our recent visit to Japan was life-altering, impactful, fun and completely without worry or stress, thanks to UME. They kept their word and were always there for us. Drivers showed up on time. Our personal guides felt like close friends by the time we finished. They answered every question we had, and not just questions about the tourist attractions. Our guides helped us understand the people and culture of Japan.

All the team members were very helpful, they took me to a very interesting places and explained me part of the history

Carrie Tang and her team were great. Always there for us before, during and after trip. Quick replies to all our question or concerns. Would recommend to anyone.

Wonderful trip…Steven Hu was great in planning our trip. He listened to our desires and put together a great trip from beginning to end.

Would definitely recommend UME travel and will use them again

The trip was well planned and we saw a lot of interesting sights in Tokyo and Seoul. The drivers and guides were courteous and polite, and always on time. Without the help of UME Travel, we wouldn’t have experienced so much of Japan and Korea. I’m making an inquiry with UME on a trip to Singapore.

I was planning a trip for my 82 year old Mom and myself to travel to Japan, which had been a dream of hers for a long time. I was nervous and wasn't sure where to start. I was blessed to find UME Travel and more particularly to find Amber. She set my mind at ease and helped me plan the perfect 7 day adventure. The whole process was easy and fit right into our budget. Once in Japan, our drivers and private guides were Amazing, made our journey even more enjoyable. I Highly recommend UME TRAVEL And Amber, GREAT JOB!!

Dealing with UME was very positive because of our advisor Lan Liu who did a fantastic job with the itinerary on our trip to Japan. Lan was prompt and detailed in all aspects of our trip, from the initial contact to our last day plans.
In addition, our guides Teney and Yuya were knowledgeable and friendly and made our visit in the different cities memorable.
Our drivers, Mr Chen & Mr Bean, were courteous, friendly and very helpful.
I definitely recommend dealing with Lan Liu at UME Travel.

From the moment we reached out to UME travel we knew this was the travel planning company we wanted to entrust our travel planning to. Dan we extremely efficient in his replies and was detailed down to the smallest requests we made. I would 100% recommend UME travel again and will reach out to use them again for my next travel plans.