My bespoke order from Under the Rose has just arrived and I am so pleased. Claire and her team provided wonderful customer service via phone and email. The item arrived very quickly and was beautifull... ãã£ãšèŠã
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My bespoke order from Under the Rose has just arrived and I am so pleased. Claire and her team provided wonderful customer service via phone and email. The item arrived very quickly and was beautifull... ãã£ãšèŠã
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Canât recommend Under the rose enough. Ciara was so helpful while in the process of making my purchase, clear and helpful communication and fast replies. It was a potentially going to be a little tric... ãã£ãšèŠã
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I ordered a silver fingerprint charm and Iâm delighted with how it turned out. It is a beautiful, quality piece of jewellery that I will treasure. The customer service is fantastic. The packaging is e... ãã£ãšèŠã
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I had a voucher given to me for a special birthday for this company . I went online over the Black Friday weekend to choose an item , which I did but my voucher code wouldnât work . I called the compa... ãã£ãšèŠã
At Under the Rose, we create jewellery that means something. Not trend-led pieces made to be worn once, but personal keepsakes designed to stay with you for years. What makes us different is how deeply personal our work is. Many of our pieces are created using real fingerprints, hand or foot prints, handwriting, Morse code, or even nose and paw prints from beloved pets. Each piece begins with a real story and is made specifically for one person, one moment, one memory. Nothing is mass produced and nothing is rushed. Weâre a small, close-knit team working from our UK studio, and every order is handled by real people who genuinely care about the outcome. From checking impressions and personalisation details to carefully finishing, polishing and packaging each piece, we treat every order as if it were our own gift. We also understand that meaningful jewellery often marks emotional moments â celebrations, milestones, and sometimes loss. Thatâs why our customer care is thoughtful, patient and human, not scripted or transactional. Customers choose Under the Rose because they want jewellery with depth, warmth and purpose. Pieces that quietly hold a story, feel good to wear every day, and become part of life rather than just an accessory.
Surbiton, Surrey, è±åœ
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Fantastic service, I ordered a morse code bracelet yesterday morning and it arrived today.
The bracelet is beautiful, good quality, even the packaging is lovely. Makes a lovely personal gift.
I have ordered before and always had a great service, and will definitely use again.
Thank you
Having been extremely disappointed at Astrid & Miyuâs welded bracelet service, I looked for a company that might be able to give me what I wanted and found Under The Rose, 45 minutes drive from where we live. From start to finish the service was amazing. My welded bracelet was going to be a valentines gift from my hubby that I chose and I wanted to see exactly what was available before committing to the jewellery and service. The staff at this company were great, not only did they send me lots of pictures outlining their bracelet chains, costs and charms they sent close ups to ensure I was happy with exactly what I was asking them to reserve and they were so flexible. Twice I had to contact them to reschedule as the week I booked to see them for my welded bracelet I was ill. This was not a problem. They were so relaxed about it and just wished me well.
The actual experience was fantastic. Yes they donât have a snazzy front store like Astrid & Miyu but honestly, Iâd rather pay much less (like I did) not to finance that and have a beautiful piece of jewellery by a professional as I did.
The jeweller welding my bracelet was a trained jeweller and knew exactly what she was doing. We went through looking at several options of bracelets till we found the one I liked and I had three charms added on in the desired order that I liked with her professional opinion. My little son and husband came to the studio to have a look and whilst it was being completed went for a wander outside; it was a lovely experience and one I will never forget.
I can only say good things about this company. They really care about their customer, their jewellery and what they are presenting to the customer. Being sorely disappointed with Astrid & Miyuâs I would say please choose this company instead. The bracelet is much better quality and value for money. My charm contains a white sapphire instead of a cheap cubic zirconia (if you know anything about jewellery youâll know thatâs much nicer to have!)
Finally Iâve had my bracelet on for nearly 2 months now and itâs not broken! The J charm can sometimes get stuck in threads but I knew there was a chance of that due to the nature of its shape and still opted to have my sons initial so this is nothing against the company or bracelet. And even though itâs caught itâs as tough as nails⊠itâs not going anywhere!
Thank you for your service UTR
Extremely happy with my purchase! item was exactly the same as the picture and description. Packaging and gift wrapping were beautiful with some lovely extra touches. Delivery was very fast (2 days) Perfect personalised gift would definitely order from here again.
Fantastic company, superb products. Incredibly helpful and amazing service. This one of the few companies who really look after their customers and I recommend them 100%. Thank you for all you have done.
I would highly recommend Undertherose.
Absolutely delighted with my order.
The necklace is beautiful.
The customer service I received from Meg was outstanding.
I will definitely be ordering again.
I had a morse code bracelet made and am really pleased with it. I had a couple of extra letters added and they were more than happy to do this and were really helpful when I called to discuss what I wanted. Within a few days of ordering I had my bracelet which arrived in lovely packaging and I am now thinking of getting a second one.
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