Brilliant customer service! I was really surprised at how quickly and professionally my response was dealt with by Julia. Often with internet brands it can be a bit hit and miss but she helped with al... ãã£ãšèŠã
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Beautiful dresses and stunning colours. The material is brilliant, slight stretch in it but nice and thick to hide lumps and bumps. Size is very true as I ordered 4 different styles of dresses in t... ãã£ãšèŠã
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Unfortunately I too fell into their trap. Their dresses were actually nice, and ended up keeping one and returning the rest which I got no response from. Followed up and they had said they went into... ãã£ãšèŠã
I had sent a return back over a week ago , return not acknowledged and no refund received
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Vesper ã«ã€ããŠ
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About Vesper
Step into a world of meticulously curated collections where figure-flattering dresses take center stage. At Vesper by Luxe Element Limited, we specialize in crafting garments from luxurious, super-stretch fabrics designed to sculpt and enhance your silhouette. Each piece is a testament to our dedication to quality and cutting-edge design, reflecting our commitment to empowering women through fashion. Our exclusive Sculpt Technology is engineered to make you not only look your best but feel unstoppable with every step, blending chic sophistication with unparalleled comfort. Since our launch, weâve consistently pushed the boundaries of style, creating pieces that inspire confidence and redefine modern elegance.
Our Mission
Vesper is more than just a brand; itâs a movement aimed at empowering women through fashion. Our mission is to redefine what it means to feel confident, one garment at a time. We believe that every woman deserves to feel powerful and self-assured in her wardrobe, and we are dedicated to making that a reality. With each collection, we innovate and elevate, creating designs that inspire self-assurance and celebrate the strength and beauty of the modern woman. At Vesper, sophistication isnât just a styleâitâs a revolution. Get ready to elevate your wardrobe and your confidence.
Get Vesper Ready.
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3.6
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Vesper ããã®åç
Hi,
Thank you for taking the time to leave us a review, we really appreciate it.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Beautiful dresses but have heardâŠ
Beautiful dresses but have heard nothing from the team despite emailing. If anyone could point me in the direction for a refund I would appreciate that!
2025幎5æ16æ¥
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Vesper ããã®åç
Hi Karina,
Thank you for your review. We're really sorry to hear you havenât had a response. Weâve checked our system and canât locate any orders or emails under your name. If you placed your order at Vesper.co.uk, please reach out to our customer care team at help@luxe-element.com with your order number.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Place my order but forgot to selectâŠ
Place my order but forgot to select next day however didn't need to as i received it the next day and very pleased with the dress :)
2025幎5æ1æ¥
Vesper ããã®åç
Hi Rebecca,
Thank you so much for your lovely review! Weâre so glad to hear your order arrived quickly and that youâre pleased with the dress.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Vesper ããã®åç
Hi Elaine,
Thank you for taking the time to leave us a review, we really appreciate it.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Heel erg slechte webwinkel
Echt belachelijk slechte webwinkel. De maten die opgestuurd worden vallen klein, dan vervolgens de communicatie is erg slecht, diverse mails gestuurd, dat is namelijk de enige wijze dat ze bereikbaar zouden moeten zijn. Maar slechts 2x een antwoord gekregen met een standaard verhaal dat ze zonder het bestelnummer niets kunnen terwijl ze zelf geen pakbon hebben toegevoegd. Op deze manier laten ze bewust de 30 dagen gratis retourneren verlopen en reageren ze vervolgens helemaal niet meer. Wij hebben ons nog niet eerder dusdanig bedonderd gevoeld als bij deze webwinkel.
Really ridiculously bad webshop. The sizes that are sent are small, then the communication is very bad, sent several emails, that is the only way that they should be reachable. But only received a response twice with a standard story that they can't do anything without the order number while they themselves have not added a packing slip. In this way they deliberately let the 30 days free returns expire and then they don't respond at all. We have never felt so cheated as with this webshop.
2025幎4æ12æ¥
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Vesper ããã®åç
Hi Arjen,
Thank you for your feedback. Weâre truly sorry to hear about your experience, and we understand your frustration. However, we are unable to locate any email correspondence without an order number related to your review.
To help us resolve this matter as quickly as possible, could you please provide your order number or the contact details associated with your purchase? This will allow us to investigate the issue further and offer the best possible solution.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Love dresses from Vesper
Love dresses from Vesper. Flattering, comfortable and affordable.
2025幎3æ27æ¥
Vesper ããã®åç
Hi Debbie,
Thank you for taking the time to leave us such a lovely review, we really appreciate it.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Amazing highly recommended
Ordered from Ireland Monday afternoon and it arrived Thursday Morning amazing quality always true to size the material is so flattering it's my third dress from them will definitely order again ðð
2025幎4æ4æ¥
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Vesper ããã®åç
Hi Grainne,
Thank you so much for taking the time to leave us such a lovely review, we really appreciate it.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
STUNNING
Beautiful berry that goes with all hair colours! Packaged and shipped quickly and arrived before I was expecting it. Great quality material and true to size. 10/10
2025幎3æ10æ¥
Vesper ããã®åç
Hi Courtney,
Thank you for your wonderful review! It's fantastic to know you were happy with your order.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Vesper ããã®åç
Hi Brooke,
Thank you so much for your positive feedback! We are so pleased you are happy with your order.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Super fast delivery...the jumpsuit IâŠ
Super fast delivery...the jumpsuit I bought is premium quality and well worth the money. Website super easy to use. Thank you xxx
2025幎3æ10æ¥
Vesper ããã®åç
Hi Clarabelle,
Thanks so much for taking the time to leave us a review, we are so glad you love your jumpsuit!
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Vesper ããã®åç
Hi Irene,
Thank you for taking the time to leave us a review, we really appreciate it.
Warm Regards
Julia
The Customer Care Team | Luxe Element Limited
Vesper ããã®åç
Hi Ade,
Thank you for taking the time to leave us a review. I can see you have spoken to our customer service team regarding your order not arriving and it was resent out on the 10th March, showing as delivered on the 11th March. If you have not received the replacement order please kindly reach out to our customer service team at help@luxe-element.com.
Warm regards
Toni
The Customer Care Team | Luxe Element Limited
I donât know how this company is evenâŠ
I donât know how this company is even allowed to still be going.
DO NOT SHOP HERE. No communication no refund!!!!!! Blag blag blag. And no this isnât intended for another company. You know what youâre doing!! Absolutely disgraceful
No wonder you got rid of your instagram so people couldnât comment too. Shameless in conning the public and not stick to your policies you state on your website
2024幎12æ2æ¥
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Vesper ããã®åç
Hi Heidi,
Thank you for taking the time to leave a review.
Unfortunately, we weren't able to find any orders linked to your details. We suggest contacting the company your review is inteneded for directly for assistance.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Go to for dresses!!!
Super quick delivery (Based in Ireland) this is my second time ordering from vesper and will not be my last. It's my go to for dresses, slightly on the small side in terms of fitting but great quality and really gorgeous on.
2025幎2æ11æ¥
Vesper ããã®åç
HI Jayne,
Thank you for taking the time to leave us a review. We have passed your feedback on to our team. Please don't hesitate to contact us if we can be of any assistance.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Vesper ããã®åç
Hi Shelly,
Thank you for taking the time to leave us a review. We are so glad to hear you are happy with your order.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Amazing quality
Amazing quality, style and fit is also perfect. Dress arrived very promptly too
2025幎2æ10æ¥
Vesper ããã®åç
Hi,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are so glad you are happy with your dress.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Bad quality
Purchased 3 dresses from this website and this was the worst quality, the slit was torn and loads of loose threads, had to get it resown before I wore it⊠definitely not worth the price, wonât be buying again.
2025幎2æ3æ¥
Vesper ããã®åç
Hi Saskia,
Thank you for sharing your feedback. We're truly sorry to hear about your experience with one of your dresses. This is certainly not the standard of quality we aim to provide, and we understand your disappointment.
We weren't able to find any communication from you regarding the issue with the dress, and we're sorry to hear that you needed to have it repaired before wearing it. We would have loved the opportunity to resolve this for you directly if we had been informed sooner. We will be reaching out to you separately via email.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Very lovely quality dresses
Very lovely quality dresses, I have had 2 dresses from here and both are very well made and delivery is great. Sizing also is accurate.
2025幎1æ13æ¥
Vesper ããã®åç
Hi Megan,
Thanks so much for taking the time to leave us a review. We really appreciate it.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Vesper will be my go to for fancy/formal dresses
Vesper has a great range of dresses available on the website. The measurement guide is accurate and helped me to find a dress that fits perfectly and looks great! The shipping was fast too. Iâve not had to contact Vesper directly for anything. Iâm impressed with the range of items and quality too.
2025幎1æ9æ¥
Vesper ããã®åç
Hi Hannah,
Thank you so much for your lovely review! Weâre so happy to hear that you found the perfect dress using our measurement guide and that youâre impressed with our range and quality.
Warm regards
Julia
The Customer Care Team | Luxe Element Limited
Went into Liquidation, no refunds given & now registered under new company name t/a Vesper still - Disgraceful!!
Terrible quality clothes & sizes way out, needed to return a few items and the website showed this was possible. I sent off my returns and never received my refund despite Vesper confirming they had received my parcel & the refund was being processed. I raised this with Vesper after two weeks, as advised, who emailed back to inform me no refund would be issued as theyâd liquidated the company and that I needed to raise a chargeback with my bank. Vesper then tried to dispute the chargeback which made the process even more painful but eventually I got my money back.
Theyâve now registered under Luxe Element Limited and have continued to trade as Vesper, disgraceful. You should be ashamed of yourselves.
Update - in response to the Vespers reply, its definitely you/the same company and due to GDPR and you liquidating the original company I wouldnât imagine you have access to your old systems/files, otherwise you would certainly have an order for two blue jumpsuits.
2024幎5æ7æ¥
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Vesper ããã®åç
Hi Amey,
Thank you for sharing your feedback.
Unfortunately, we weren't able to find any orders linked to your details, so it seems this review might be intended for a different company. We suggest contacting them directly for assistance.
Warm regards
Julia
The Customer Care Team
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