Voyager Software (now Ikiru People) レビュー 226

We were looking to use this system as our new CRM but the service has been very bad making comments we don't normally work with smaller businesses, even though we are growing. Arranged a 2nd demo that I was 15 minutes late for then refused to show me a shorter version. Had not options to look at videos and couldn't spent time asking any questions. Frankly if this is how service is from the start I wouldn't recommend

It is the slowest system I have ever used. Trying to do anything, add a new booking, update someone's availability on the planner. Every task takes around 5 minutes, even basic tasks.
The support staff are helpful but unfortunately they cant help a slow system.

Helpful as always.Very patient.Thanks Dan

Overall I'm really happy with the product. The implementation support team were superb and I was up and running quickly. There are some really useful elements and functionality of the system and that was one of the big draws for me. However, as I get more used to using it there are some features that I have had with other systems that I think would be a welcome addition to Infinity.

The support team at Voyager are fantastic. They have kept in touch with me to check how I am getting on using the software and when I have needed support they couldn't have been more friendly and helpful. Last week I had two half hour sessions with Debbie and it has made the world of difference. I am finally starting to use Infinity properly! I am going to schedule more calls with Debbie in a couple of weeks to make sure I am using the software to its full capacity.

Great really helpful, thanks!

Excellent efficient support as ever from Voyager

Sent me a generic document with some instructions that was difficult to follow, rather than talk me through the issue to help me resolve it.

Quick response to my problem. Steve is a legend as always.

James was really helpful, and also explained how to avoid the issue happening again, took his time with me and made sure I understood everything. Thank you James!

Just started using Voyager and so far so good. The support offered is brilliant even when I ask very basic questions. Looking forward to getting used to the system and using all of the functionality it offers.

It's fine. A bit all or nothing. Wanted just a database but you have to have a whole system of working. But there prescriptive way of working doesn't work for us.

Don't like the fact that you cannot export your data as easy as basic databases allow you to.

Thank you for you excellent support as usual !

Always very helpful and solves all issues promptly

A long standing customer, I had to call support today for the first time in ages and as always the response was fast, efficient and Michaela resolved my issue within minutes. Impressive and helpful considering how busy it is this time of year. 5* as always Voyager.