I received excellent customer service. I was informed immediately by Alexander Rose that the item I had ordered online was out of stock. I was offered an alternative at no additional charge which arri... ãã£ãšèŠã
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This company needs to be congratulated for its efficiency and quality of customer service.I bought an acacia wooden table that arrived with the box torn which had caused slight marking on the table to... ãã£ãšèŠã
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Replacement cover, the ends had been chewed by mice, while stored over winter in the garage. Glad l didnât have to replace the whole parasol. I have had Alexander Rose parasols for as long as I can... ãã£ãšèŠã
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Ordered online a new cover for 5' Alexander rose bench seat to replace an old one . It arrived promptly and with clear instructions. Very pleased it is clearly an updated version, have placed a b... ãã£ãšèŠã
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We design and manufacture premium garden furniture that combines timeless style with enduring quality. From benches and tables to chairs and contract pieces, every item is built using the finest materials and expert craftsmanship - made to withstand the elements and elevate outdoor spaces for years to come.
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Victoria Road 59, RH15 9LE, Burgess Hill, è±åœ
- customerservices@alexander-rose.co.uk
- www.alexander-rose.co.uk
4.5
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Just what we ordered!
2026幎5æ1æ¥
Alexander Rose ããã®åç
Dear Heather,
Thank you for your kind review. Weâre so pleased to hear that everything was just as you ordered.
If you need any assistance or have any questions at any time, please feel free to get in touch - weâre always happy to help.
Warm regards,
Alexander Rose Team
Easy to order and speedy delivery
Easy to order and speedy delivery. Easy to assemble table and missing washer quickly dispatched.
2026幎4æ27æ¥
Alexander Rose ããã®åç
Dear Tessa,
Thank you so much for your kind review. We're delighted to hear that you found the ordering process straightforward and that your delivery arrived promptly.
Itâs also great to know that your table was easy to assemble, and weâre pleased our team could quickly resolve the missing washer for you.
If you ever need any assistance or have any questions in the future, please donât hesitate to get in touch - weâre always happy to help.
Warm regards,
Alexander Rose Team
Alexander Rose ããã®åç
Dear Michelle,
Thank you so much for your kind review. Weâre delighted to hear that youâre pleased with your furniture and that both our service and delivery met your expectations
We truly appreciate you taking the time to share your experience and hope you continue to enjoy your furniture for many years to come.
Warm regards,
Alexander Rose Team
Alexander Rose ããã®åç
Dear Robert,
Thank you so much for taking the time to share your experience with us. Weâre delighted to hear that you enjoyed your visit to our showroom and that our team was able to provide helpful advice.
We truly appreciate your kind feedback and hope to welcome you again in the future.
Warm regards,
Alexander Rose Team
Alexander Rose ããã®åç
Thank you for taking the time to share your feedback. Weâre delighted to hear that your order was delivered on time and assembled exactly as arranged.
We appreciate your support and hope you continue to enjoy your purchase.
Warm regards,
Alexander Rose Team
Very good quality item
Very good quality item. Arrived earlier than expected. Reasonable price.
2026幎5æ1æ¥
Alexander Rose ããã®åç
Dear Annette,
Thank you so much for your kind review. Weâre delighted to hear that youâre pleased with the quality of your item and that it arrived earlier than expected. Itâs also great to know you found it to be good value for money - something we always strive to deliver.
If you ever need any assistance or have any questions in the future, please donât hesitate to get in touch - weâre always happy to help.
Warm regards,
Alexander Rose Team
terrible
terrible
product arrived broken
customer service dreadful. Unhelpful and weary. Will never buy from them again.
2026幎5æ3æ¥
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Alexander Rose ããã®åç
Dear Stuart,
Thank you for taking the time to leave a review. We are very sorry to hear that your order arrived damaged and that your experience did not meet expectations. Following receipt of the images from you, our customer service team has now processed a full refund.
We appreciate you bringing this to our attention and sincerely apologise for the inconvenience caused.
Warm regards,
Alexander Rose Team
I received excellent customer service
I received excellent customer service. I was informed immediately by Alexander Rose that the item I had ordered online was out of stock. I was offered an alternative at no additional charge which arrived very quickly. I am extremely happy with the quality and appearance of this product. A great little set of garden furniture.
2026幎4æ21æ¥
Alexander Rose ããã®åç
Dear Janet,
Thank you so much for your wonderful feedback. Weâre delighted to hear that you received excellent customer service and that our team was able to promptly inform you about the stock issue and provide a suitable alternative at no additional cost. Itâs great to know your order arrived quickly and that youâre extremely happy with both the quality and appearance of your new garden furniture. Weâre especially pleased that itâs proven to be such a great little set for your garden.
Warm regards,
Alexander Rose Team
Alexander Rose ããã®åç
Dear Martin,
Thank you for taking the time to share your experience. Weâre delighted to hear that you found our phone communications to be good. Providing clear, helpful, and friendly support is very important to us, and your feedback is truly appreciated.
If you ever need any assistance or have any questions in the future, please donât hesitate to get in touch - weâre always happy to help.
Warm regards,
Alexander Rose Team
Very good service though let down byâŠ
Very good service though let down by second delivery man who was not obliging at all!
2026幎4æ23æ¥
Alexander Rose ããã®åç
Dear Linda,
Thank you for taking the time to share your feedback. Weâre really pleased to hear that you were happy with the service overall, but weâre very sorry to learn that your experience was let down by the second delivery. This certainly isnât the level of service we aim to provide, and we appreciate you highlighting it so we can address this and ensure improvements are made.
Thank you again for your comments, and we hope to have the opportunity to provide you with a fully positive experience in the future.
Warm regards,
Alexander Rose Team
Alexander Rose ããã®åç
Dear Susan,
Thank you for taking the time to share your feedback. Weâre delighted to hear that everything went smoothly - from ordering through communication to delivery.
If you ever need any assistance or have any questions in the future, please donât hesitate to get in touch - weâre always happy to help.
Warm regards,
Alexander Rose Team
A very good quality extending table
A very good quality extending table, put together by the white glove service who were very polite, quick and cleared away all the packaging. Recommended.
2026幎4æ2æ¥
Alexander Rose ããã®åç
Dear Penny,
Thank you for your kind recommendation. Weâre delighted to hear youâre pleased with the quality of your extending table and that our white glove delivery partner made the experience smooth and efficient. Your feedback is very much appreciated.
If you ever need any assistance or have any questions in the future, please donât hesitate to get in touch - weâre always happy to help.
Warm regards,
Alexander Rose Team
Alexander Rose ããã®åç
Dear Helen,
Thank you for your lovely feedback. Weâre delighted to hear you found both the service and the quality excellent. Your kind words are greatly appreciated.
Warm regards,
Alexander Rose Team
Very good experience
Good customer service, well packaged and delivered on day of our choice,
2026幎4æ2æ¥
Alexander Rose ããã®åç
Thank you for your kind feedback. Weâre delighted to hear you had a very good experience and that our customer service, packaging, and delivery met your expectations. We really appreciate you taking the time to share this.
If you ever need any assistance or have any questions in the future, please donât hesitate to get in touch - weâre always happy to help.
Warm regards,
Alexander Rose Team
Delivery experience
I was just a bit surprised having paid a delivery charge, at the longish delivery time for an off the shelf stock item, accessory. That is a bench cover.
2026幎4æ2æ¥
Alexander Rose ããã®åç
Dear John,
Thank you for your feedback. Weâre sorry to hear the delivery time didnât meet your expectations. We understand how important this is, and your comments have been shared with our team so we can review and improve the experience going forward.
Warm regards,
Alexander Rose Team
Lovely bench very nicely made and veryâŠ
Lovely bench very nicely made and very comfortable to sit on without cushions.
2026幎4æ2æ¥
Alexander Rose ããã®åç
Dear Mr Cooper,
Thank you so much for taking the time to leave such a kind review. Weâre delighted to hear that youâre pleased with your bench and that you find it both beautifully made and comfortable to enjoy even without cushions. Itâs always wonderful to know that the craftsmanship and comfort of our pieces are being appreciated as intended.
Thank you again for your support, and we hope your bench brings you many years of enjoyment.
Warm regards,
Alexander Rose Team
Excellent service if any problems quickâŠ
Excellent service if any problems quick response
2026幎4æ2æ¥
Alexander Rose ããã®åç
Dear Caroline,
Thank you for taking the time to share your positive feedback. Weâre delighted to hear that you received excellent service and that our team was able to respond quickly whenever there was a problem.
If you require any further assistance or have questions in the future, please donât hesitate to contact us - our team is always on hand to help.
Warm regards,
Alexander Rose Team
Alexander Rose ããã®åç
Dear Jane,
Thank you for your lovely feedback. Weâre so pleased to hear that you found our staff helpful and that youâre happy with the quality and fit of the cover. Your comments mean a great deal to us and help reassure us that weâre delivering the level of service and product quality our customers expect.
If you ever need any assistance or have any questions in the future, please donât hesitate to get in touch - weâre always happy to help.
Warm regards,
Alexander Rose Team
This company needs to be congratulatedâŠ
This company needs to be congratulated for its efficiency and quality of customer service.I bought an acacia wooden table that arrived with the box torn which had caused slight marking on the table top. I sent photos of the table and spoke to a very helpful assistant. Within a few hours of my conversation I was offered a replacement table free of charge!
2026幎4æ2æ¥
Alexander Rose ããã®åç
Dear William,
Thank you very much for taking the time to share your experience. While weâre sorry to hear the table arrived with damaged packaging, weâre pleased that our team was able to respond quickly and offer a replacement. Your kind words about our efficiency and customer service are truly appreciated.
If you ever need any assistance or have any questions in the future, please donât hesitate to get in touch - weâre always happy to help.
Warm regards,
Alexander Rose Team
The bench was a birthday gift.
The bench was a birthday gift and arrived in time for my wife to assemble it and for us to deliver to the birthday boy!
2026幎4æ2æ¥
Alexander Rose ããã®åç
Dear James,
Thank you for sharing your experience with us. Weâre delighted to hear that the bench arrived in time and played a part in making the birthday celebration a success. Itâs especially lovely to know it was assembled and delivered just in time for the birthday recipient - what a thoughtful gift.
Warm regards,
Alexander Rose Team
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