Pets Love Scruffs レビュー 364

Such a shame contact is so difficult.I ordered a dog bowl, paid for next day delivery and although delivery was on time. It was the wrong bowl.

The delivery note was correct, so a picking error. It happens and providing you can sort, no problem. However "due to Covid 19" they are not accepting calls and the live chat isn't working.

Which leaves email with a maximum three days response time...

I will buy an alternative, and will not shop here again. Very dissatisfied.

[UPDATE]
Three days later and still no reply to my email. Live chat is still not "live". Looks like I will have to wait for a few more days and request a chargeback from my card company.

[UPDATE]
Thanks for the reply. However, if there is no option for a phone call or chat, then surely responding to mail should be a priority?

Thank-you for the refund but I wpuld far sooner have resolved things as the problem was apparent. As per my earlier comment it is how problems are resolved more than complaining about a picking error.

Finally, dare I suggest accepting phone calls rather than using Covid as an excuse. It would have allowed me to return/replace the same day.

Good experience all round. Website easy to use and order, great products and fast delivery. The shallow dishes I bought are great for cats as they avoid whisker fatigue being so shallow.

Dog bed cover purchased as a spare. Quality just as good as the original bed.

Good quality bed. Delivery arrangements were clear and updated given

Prompt, efficient and great value.

An excellent quality product and fast delivery.

Had to return an item simply because it was too small. Despite receiving confirmation that the parcel was signed for on 18th Jan, I did not receive a refund. Contacted them on 24th, received a reply on 26th saying they don't have it, I emailed the tracking and signed for proof on 26th, it's now a week later and I haven't had a response or received my refund. Absolutely shocking customer service.

We had purchased one of these beds for our previous dog who has sadly now passed. We had the bed a number of years and we're very pleased with it. We now have a new dog and purchased another of these beds so she now uses both one upstairs and one downstairs. However, the new one has now started to perish and the stuffing is falling out even though the internal and external covers are in good condition. When I complained I was simply told that it was outside the warranty. These beds are expensive and should last more than a year. Not fit for purpose and customer services disinterested.

Great products and excellent customer service

Our dogs love their Scruffs beds & they last well

Returned a bed which was too small. Reordered a larger size using the credit voucher, paid the extra and received the replacement quickly.

Package arrived promptly.
Good service!

These are excellent beds my dogs love them, we have 5 now.

Needed a replacement waterproof cover for an older dog mattress that we use in the car and thought this would fit.

It does!

I have bought three dog beds from petslovescruffs and been very pleased with the products. However their customer service has fallen way below my expectations. I have emailed them on three occasions regarding returning a bed that is the wrong size and they just don't reply

Having ordered the wrong size bed ….. the customer service was excellent wrong size returned and new one delivered, which my fur baby loves .

Great price, quick delivery and good quality items. Would recommend.

Very well made products and very useful for taking away with me as they pack up well.

Great service. Fast delivery and I was kept informed. Will use again.