Britannia Movers レビュー 

Britannia Movers からの回答

5時間前

Dear Mr Underwood,

We're very disappointed to hear your feedback, clearly this is not the type of response we are used to and we are therefore keen to investigate further. We would be extremely grateful if you could email us at customerrelations@britannia-movers.co.uk with the details of which Britannia office performed your move as well as the date(s) it took place. This will enable us to look into the matter and respond to you fully and provide an apology from those involved.

Thank you in advance.

Customer Relations
Britannia Movers

Britannia Movers からの回答

2026年7月14日

Thank you for your review. We’re so glad to hear everything went smoothly. It’s great to know the team made the move easier for you. Wishing you all the best in your new home.

Britannia Movers からの回答

2026年7月14日 に更新

We are grateful to hear that overall your were impressed with your moving experience. We wish you all the best in your new home!

Britannia Movers からの回答

2026年7月14日

Thank you for taking the time to provide us with your 5-star rating. It’s great to know the team made the move as smooth and comfortable as possible for you. Wishing you all the best in your new home.

Britannia Movers からの回答

2026年7月14日

Thank you for your review of our service. We’re so glad to hear everything went smoothly. Wishing you all the best in your new home.

Britannia Movers からの回答

2026年7月14日

Thank you for your lovely review. We’re so glad to hear everything went smoothly. It’s great to know the team made the move easier for you. Wishing you all the best in your new home.

Britannia Movers からの回答

2026年7月7日

Thank you for taking the time to provide us with your 5-star review.
We trust that you are feeling much better now following your unexpected stay in hospital. We are delighted to hear that your daughters have nothing but praise for our team and are pleased that your move was able to proceed smoothly without adding further stress during what must have been a difficult time. We wish you every happiness in your new home.

Britannia Movers からの回答

2026年7月7日

Many thanks for your high praise of the teams service! Its great to hear that they made your move as easy and as enjoyable as possible. If you do ever decide to move again, we would certainly be happy to assist. In the meantime we hope you enjoy the sunshine and heat (while it lasts) in your new home!

Britannia Movers からの回答

2026年7月6日

Thank you for your lovely review. We’re so glad to hear everything went smoothly. It’s great to know the team’s from Britannia Alan Cook and Britannia Harrison & Rowley made the move easier for you. Wishing you all the best in your new home.

Britannia Movers からの回答

2026年7月2日

Thank you for your fantastic review and recommendation. We are delighted to hear that Britannia Cestrian's team helped make the process as smooth as possible and that Mal and Ben took such great care of your move. We will be sure to pass on your kind comments to them. We wish you all the very best in your new home!

Britannia Movers からの回答

2026年7月2日 に更新

Thank you for your email. We are genuinely sorry to hear how frustrating this experience has been and appreciate the inconvenience of being without your belongings for such an extended period.
Having reviewed the file, I would like to clarify the sequence of events and explain the reasons for the delays.
Your shipment was collected on 30th January and 1st February 2026. After reviewing the packing list, our Seychelles agent advised on 5th February that several import permits were required before the shipment could be exported, including a Plant Import Permit for the wooden furniture, permits for the refrigerator and ice cream maker, an Ozone Permit where applicable, and clarification regarding the vitamins.
You promptly provided the requested information on 6th February, and on 13th February our Seychelles agent confirmed they had submitted the permit applications. As these permits were issued by the Seychelles authorities, we were reliant on both our destination agent and the relevant government departments for approval.
On 23rd March, the Seychelles authorities requested a revised packing list identifying all wooden items before issuing the Plant Import Permit. While the original information listed only a dining table and sideboard, as the process progressed further clarification identified a number of additional wooden items, including bedside units, shelving, desk components, tabletops, sofa feet and hangers.
To comply with these revised requirements, we had to locate and separate all affected items from storage, unwrap them, prepare them for fumigation, then rewrap and reload them after treatment. This involved significant additional warehouse handling, storage, labour and packing materials between February and May. Despite this, we did not charge you for any of these additional costs.
Once fumigation became necessary, we worked closely with the specialist contractor and our Seychelles agent to arrange the treatment as quickly as possible. Fumigation was confirmed on 29th April, with the earliest available appointments on 14th and 21st May, as two treatments were required.
Following completion of the fumigation, the certificate was issued and provided to the shipping line and our Seychelles agent. Only then could the container booking be authorised. The shipment was loaded on 29th May and sailed on the next available vessel on 6th June 2026.
Throughout this process, the shipment could not legally be exported until the required permits had been approved, fumigation completed and certification issued. At each stage, we progressed the shipment as soon as the necessary approvals were received.
We fully appreciate that the transit time was considerably longer than anticipated. The estimated transit time of approximately 55 days was based on a routine shipment where import approvals were obtained within normal timescales. Unfortunately, the additional import requirements imposed by the Seychelles authorities, together with the fumigation process, significantly extended the overall timeline.
We recognise the impact this has had on you and are sincerely sorry that your move did not progress as either you or we had hoped. Throughout, we worked with our overseas partners, the Seychelles authorities, the fumigation contractor and the shipping line to progress your shipment at the earliest opportunity.
With regard to your request for reimbursement of additional expenses, whilst we fully appreciate the inconvenience caused, the delays resulted from the import approval process and fumigation requirements imposed by the Seychelles authorities, matters that were outside our direct control. We are therefore unable to accept liability for the additional expenses incurred as a result of the extended transit time.
Thank you for your patience throughout what has undoubtedly been a difficult process, and please be assured that we have always acted to progress your shipment at the earliest possible opportunity.
Kind regards
Customer Relations

Britannia Movers からの回答

2026年6月23日

Thank you for your lovely review. We’re so glad to hear everything went smoothly. It’s great to know the team’s friendliness and efficiency made the move easier for you. Wishing you all the best in your new home.

Britannia Movers からの回答

2026年6月23日

Thank you for your fantastic feedback! We're delighted to hear that the team provided such a professional service. We'll be sure to pass on your kind words to them. Best wishes in your new home!

Britannia Movers からの回答

2026年6月19日

Many thanks for your high praise and 5-star rating! Thank you for sharing, we wish you all the best in your new home!

Britannia Movers からの回答

2026年6月17日

Thank you so much for taking the time to share your feedback. We are delighted to hear that Lee, Darren and Jason made your mother's move such a positive experience. We'll be sure to pass on your kind words to the team. We wish your mother all the best in her new home.

Britannia Movers からの回答

2026年6月16日

We are very pleased to hear that the team were able to alleviate some of the stress of moving home for you. Thank you for choosing Britannia and for sharing your experience. Best wishes in your new home!

Britannia Movers からの回答

2026年6月16日

Thank you so much for taking the time to share your feedback. We are delighted to hear that Marcus, Jason and Derek made your move such a positive experience. We'll be sure to pass on your kind words to the team. We wish you all the best in your new home.

Britannia Movers からの回答

2026年6月16日

Thank you very much for you high praise, it's grately appreciated by the team. We wish you all the best in your new home!

Britannia Movers からの回答

2026年6月10日

Thank you for your 5-star review, its really appreciated! We are confident you will find everything once you have finished unpacking and have settled into your property. However, if you have any concerns, please kindly contact the branch you booked your move through and they will be happy to help. Best wishes in your new home!

Britannia Movers からの回答

2026年6月16日

Dear Jerrymie

We are sorry to receive your negative review and offer you our sincere apologies for being disappointed with the service provided. Having investigated the issues raised in your review with the imports team, we can confirm the following:

Your delivery was booked for the 5th June 2026 at 8am (traffic dependent), however when this was being arranged our Operations Manager informed you that the delivery crew may call you the day before delivery date if they were ahead of their schedule and able to offer you an earlier delivery option. On this occasion, we were in a position to be able to offer you an earlier delivery for the afternoon of the 4th June 2026 which you declined and opted to proceed with the original delivery at 8am on the 5th June 2026 to avoid the delivery vehicle causing any obstruction to your neighbours returning from work. Further to this, we would never attempt to carry out a delivery without prior confirmation that either you or a nominated representative would be present to receive it. We require access to your property for delivery and someone must be available to sign the delivery documentation upon receipt.

We apologise for any miscommunication concerning the arrangement of your delivery and apologise that it was not picked up that your delivery address was to a townhouse with your kitchen positioned on the 1st floor. Unfortunately, the American fridge freezer and large TV were too big to maneuver up to the 1st floor without damage so it was agreed to place these items in your garage.

With regards to the unpacking, the crew were scheduled to undertake the unpacking onto flat surfaces as part of your delivery, however on this occasion you only wanted 2 x TV’s, American fridge freezer and a speaker unpacked by the crew.

Should you wish to discuss your move further, please kindly email CustomerRelations@britannia-movers.co.uk and we will be happy to help you.

Kind regards
BMI Customer Relations