Chapelhouse Motor Group レビュー 

Chapelhouse Motor Group からの回答

3日前

Hi Donna,

Thank you for taking the time to leave us such a lovely review.

We’re delighted to hear that Stuart provided you with all the information you needed and was so helpful from the very beginning. It’s fantastic to know that his approach gave you the confidence to go ahead with your new MG3.

We’re also pleased to hear that Lewis made the whole experience understandable and straightforward, with both Stuart and Lewis providing such professional and friendly service throughout.

We’ll be sure to pass your kind feedback on to Stuart, Lewis and the wider Chapelhouse MG St Helens team.

Congratulations on your new MG3 and thank you again for choosing Chapelhouse. We hope you enjoy many happy miles ahead and look forward to welcoming you back in the future.

Kind regards,

The Chapelhouse MG St Helens Team

Chapelhouse Motor Group からの回答

4日前

Hi Lacy,

Thank you for taking the time to leave us such a fantastic and detailed review.

We’re delighted to hear that you had such a positive experience purchasing your new Jaecoo 5 EV from Chapelhouse OMODA & JAECOO Warrington. It’s fantastic to know that Chris provided such friendly and thorough service, particularly as you took your time deciding which car was right for you.

We’re especially pleased to hear that Chris was patient and never put you under any pressure, while keeping you updated and explaining everything clearly throughout the process. Making the experience as relaxed, straightforward and stress-free as possible is something we pride ourselves on.

It’s also great to know that you were happy with the handover and that Chris took the time to go through the key features and paperwork without rushing you. We’ll be sure to pass your kind feedback on to Chris and the wider Chapelhouse OMODA & JAECOO Warrington team.

Congratulations on your new Jaecoo 5 EV, and thank you again for choosing Chapelhouse and recommending us. We hope you enjoy many happy miles ahead and look forward to welcoming you back in the future.

Kind regards,

The Chapelhouse OMODA & JAECOO Warrington Team

Chapelhouse Motor Group からの回答

4日前

Hi Peter,

Thank you for taking the time to leave us such a lovely review.

We’re delighted to hear that Sean provided such excellent service and helped make your experience of purchasing your new Jaecoo such a positive one. It’s fantastic to know that you’re loving your new car.

We’ll be sure to pass your kind feedback on to Sean and the wider Chapelhouse OMODA & JAECOO Blackpool team.

Congratulations on your new Jaecoo, and thank you again for choosing Chapelhouse. We hope you enjoy many happy miles ahead and look forward to welcoming you back in the future.

Kind regards,

The Chapelhouse OMODA & JAECOO Blackpool Team

Chapelhouse Motor Group からの回答

2026年9月10日

Hi Linda,

Thank you for taking the time to leave us such a fantastic review.

We’re delighted to hear that you had such a great experience when bringing your MG in for its first service. It’s fantastic to know that the team were so welcoming and accommodating, particularly when you arrived slightly late, and that Julie looked after you so well throughout your visit.

We’re also pleased to hear that your car was completed within two hours and returned to you washed and vacuumed. It’s great to know that the facilities allowed you to work comfortably while you waited and that the reception team made such a positive impression.

We’ll be sure to pass your kind feedback on to Julie and the wider Chapelhouse MG Southport team.

Thank you again for choosing Chapelhouse, and we look forward to welcoming you back in the future.

Kind regards,

The Chapelhouse MG Southport Team

Chapelhouse Motor Group からの回答

2026年9月10日

Hi Paul,

Thank you for taking the time to leave us such a fantastic review.

We’re delighted to hear that you were so impressed with the service you received when having your OMODA 9 serviced at Chapelhouse OMODA & JAECOO Warrington. It’s great to know that the team kept you informed throughout and that you appreciated receiving a video of the work being carried out.

We’re also pleased to hear that you found our team knowledgeable, helpful and keen to assist. It’s particularly rewarding to hear that your experience compared so favourably with your previous experiences elsewhere.

We’ll be sure to pass your kind feedback on to the wider Chapelhouse OMODA & JAECOO Warrington team.

Thank you again for choosing Chapelhouse, and we look forward to welcoming you back in the future.

Kind regards,

The Chapelhouse OMODA & JAECOO Warrington Team

Chapelhouse Motor Group からの回答

2026年9月10日

Hi Wendy,

Thank you for taking the time to leave us such a fantastic review.

We’re delighted to hear that you couldn’t be happier with your experience purchasing your new OMODA 7 from Chapelhouse OMODA & JAECOO Warrington. It’s fantastic to know that Chris provided exceptional service from start to finish, keeping you informed, answering all your questions and making the whole process straightforward and enjoyable.

We’re particularly pleased to hear that you felt so well supported throughout and that nothing was ever too much trouble. We’ll be sure to pass your kind words on to Chris and the wider Chapelhouse OMODA & JAECOO Warrington team.

Congratulations on your new OMODA 7, and thank you again for recommending us. We hope you enjoy many happy miles ahead.

Kind regards,

The Chapelhouse OMODA & JAECOO Warrington Team

Chapelhouse Motor Group からの回答

2026年9月9日

Hi Gareth,

Thank you for taking the time to leave us such a fantastic review.

We’re delighted to hear that Sean was amazingly helpful and went above and beyond to explore all the options available to you. It’s great to know that his knowledge, support and excellent customer service made such a positive impression.

We’ll be sure to pass your kind feedback on to Sean and the wider Chapelhouse team.

Thank you again for recommending us, and we look forward to welcoming you back in the future.

Kind regards,

The Chapelhouse Team

Chapelhouse Motor Group からの回答

2026年9月9日

Hi David,

Thank you for taking the time to leave us such a fantastic review.

We’re delighted to hear that you had such a positive experience with the sales team at Chapelhouse OMODA & JAECOO Warrington. It’s great to know that the team took the time to understand your needs and helped you find the right car for you.

We’ll be sure to pass your kind feedback on to the team, and we really appreciate you choosing Chapelhouse.

We look forward to welcoming you back in the future.

Kind regards,

The Chapelhouse OMODA & JAECOO Warrington Team

Chapelhouse Motor Group からの回答

2026年9月7日

Hi Fiona,

Thank you for taking the time to leave us such a lovely review.

We’re delighted to hear that Quentin has been so understanding, patient and supportive throughout your new car journey. It’s particularly pleasing to know that you never felt pressured and that Quentin took the time to understand what you were looking for, even when you weren’t initially sure yourself.

We really appreciate your kind words about his approach and are thrilled that his support and patience helped you feel confident in making your decision. We’ll be sure to pass your feedback on to Quentin and the wider Chapelhouse OMODA & JAECOO team.

Congratulations on choosing your new car, and we hope you enjoy it when it arrives. We look forward to welcoming you back for your handover.

Chapelhouse Motor Group からの回答

2026年9月2日

Hi Michelle,

Thank you for taking the time to leave such a fantastic and detailed review.

We’re absolutely delighted to hear that you had such a positive experience purchasing your Jaecoo 7 from Chapelhouse OMODA & JAECOO Blackpool. It’s wonderful to know that Quinton was professional, friendly and helpful throughout, taking the time to answer your questions and make the whole process straightforward and stress-free.

We’re also pleased to hear that your new Jaecoo 7 was presented in excellent condition and that everything from the purchase through to handover was smooth and hassle-free.

We’ll be sure to pass your kind words on to Quinton and the wider Chapelhouse OMODA & JAECOO Blackpool team.

Thank you again for choosing Chapelhouse and for your recommendation. We hope you enjoy your new Jaecoo 7 and wish you many happy miles ahead.

Chapelhouse Motor Group からの回答

2026年9月2日

Hi Jacob,

Thank you for taking the time to leave us a review.

We’re delighted to hear that you found our sales and service teams so friendly, and that you would highly recommend Chapelhouse.

We really appreciate your kind feedback and will be sure to share it with the wider team.

Thank you again for choosing Chapelhouse, and we look forward to welcoming you back in the future.

Chapelhouse Motor Group からの回答

2026年9月1日

Hi Lynda,

Thank you for taking the time to leave such a fantastic and detailed review.

It’s wonderful to hear that you had such a positive experience when purchasing your Jaecoo J7 from our Warrington branch, and even better that your experience gave you the confidence to return when you decided to make the move to the OMODA C9.

We’re pleased that the whole process was so smooth, from the test drive through to collecting your new OMODA, and it’s great to hear that Riki and Matt were able to help make those experiences enjoyable along the way.

The fact that you’ve gone on to recommend us to friends, who have also chosen to purchase from the branch, really does mean a great deal to us. There’s no better compliment than customers trusting us enough to recommend us to people they know.

We’ll be sure to share your kind words with Riki, Matt and the wider Chapelhouse OMODA & JAECOO Warrington team.

Thank you again for your continued support and for choosing Chapelhouse. We certainly hope to see you again when it’s time for your next OMODA or Jaecoo!

Chapelhouse Motor Group からの回答

2026年8月27日

Hi Tony,

Thank you for taking the time to leave such detailed and honest feedback.

We’re sorry that your new car purchase did not provide the trouble-free and special experience you quite reasonably expected. While we’re pleased that you found Chris polite and pleasant to deal with, it’s clear that there were too many avoidable issues throughout the process.

We apologise for the incorrect deposit amount, the battery immobiliser being left in the vehicle, the missing mats and the keys not being prepared correctly. We also appreciate your frustration regarding the low EV battery level and the difficulties you experienced setting up the app. These are all details that should have been checked and resolved before you collected your new car.

Most importantly, we’re very sorry that you were unable to get through to us despite calling eight times on the afternoon of collection. We completely understand why this would have added considerably to your frustration and left you feeling that there was a lack of urgency and communication.

Your feedback has highlighted several areas where we need to improve our preparation, attention to detail and communication with customers. We’ll ensure your comments are shared with the relevant management team so that these points can be reviewed with the team.

We appreciate you bringing everything to our attention and sincerely apologise that your experience fell short of the standard we aim to provide. We hope we can address the outstanding issues and work towards restoring your confidence in Chapelhouse.

Chapelhouse Motor Group からの回答

2026年8月24日

Thank you for taking the time to leave your review.

We’re delighted to hear that Jacob was so helpful when you collected your new J7 and made the handover a positive experience.

We really appreciate your kind feedback and will be sure to pass your comments on to Jacob and the wider Chapelhouse team.

Thank you again for choosing Chapelhouse, and congratulations on your new J7. We hope you enjoy many happy miles ahead.

Chapelhouse Motor Group からの回答

2026年8月24日

Thank you for taking the time to leave such a fantastic review.

We’re delighted to hear that you had a great experience from start to finish and found the team helpful, informative and accommodating throughout.

It’s wonderful to know that Jacob made the process of buying your new car feel simple and straightforward. We’ll be sure to pass your kind words on to him and the wider team.

Thank you again for choosing Chapelhouse, and congratulations on your new car. We hope you enjoy many happy miles ahead.

Chapelhouse Motor Group からの回答

2026年8月14日

Hi Abbie,

Thank you for taking the time to leave such a fantastic review.

We’re delighted to hear that you received excellent service at Chapelhouse and that Paul was brilliant throughout your experience.

It’s wonderful to know that you’re enjoying your new car, and we’ll be sure to pass your kind words on to Paul and the wider team.

Thank you again for choosing Chapelhouse, and we hope you enjoy many happy miles in your new car.

Chapelhouse Motor Group からの回答

2026年8月12日

Hi Patrick,

Thank you for taking the time to share your feedback.

We’re very sorry to hear about the issues you have experienced with your Kia Sportage and, in particular, the ongoing difficulties you’ve had in obtaining the vehicle documentation and service history. We appreciate how frustrating this must have been, especially given the repeated assurances that these would be provided.

We’re also sorry to hear about the subsequent issues with the vehicle, including the lambda sensor, air conditioning and keys. We understand why the combination of these problems and your experience during the collection process has left you feeling so disappointed.

This is certainly not the experience we want for our customers. We take your comments regarding the communication and outstanding documentation seriously and would like the opportunity to investigate the circumstances fully.

Please contact our management team directly so that we can review your concerns and work towards addressing the outstanding issues with you.

We apologise for the frustration and inconvenience you have experienced and appreciate you bringing these concerns to our attention.

Chapelhouse Motor Group からの回答

2026年8月11日

Hi Michael,

Thank you for bringing this extremely serious concern to our attention.

We are genuinely sorry to hear about the issue you have experienced with the passenger airbag system on your OMODA. We completely understand why discovering that the system was switched off has caused you considerable concern, particularly given the potential safety implications for anyone travelling in the front passenger seat.

The standard we aim to deliver through our vehicle preparation and handover processes is clearly not reflected in your experience, and we appreciate how worrying this must have been. We are also sorry that you have been left with further concerns regarding the vehicle following its delivery.

We would like the opportunity to investigate this matter fully, including the circumstances surrounding the airbag system and the vehicle's pre-delivery checks, so that we can understand exactly what has happened and address your concerns appropriately.

Please contact our customer experience team directly on customercaresouthport@chapelhouse.co.uk so that we can discuss this with you and ensure the matter is investigated thoroughly.

We sincerely apologise for the concern and frustration this has caused you and your wife. Your feedback has been taken seriously, and we appreciate you bringing it to our attention.