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âI cannot recommend Chapelhouse Blackpool enough! Taking your car to a garage can often feel daunting, but the team here completely shattered those worries. âI brought my car in for a noise on the en... ãã£ãšèŠã
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I have used the Warrington garage since about 2018 and have consistently received good service. Last summer I traded in my car and assumed everything was fine; in March I had the MOT, and another ga... ãã£ãšèŠã
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traded my jaguar xe in for a brand new mg hs very suprised how good it is if you want a new car go see JAMES not pushy relaxed and extremely helpful i had no intentions of buying new only for james go... ãã£ãšèŠã
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We were very happy with the recent purchase of our Suzuki Swift from Chapel House Southport, where we looked after by Gary Toni & Tom. We appreciated the time taken to explain the car's features a... ãã£ãšèŠã
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Established for over 30 years, Chapelhouse is a company well-known throughout the North west and authorised dealers for Suzuki, MG, Kia and Fiat. Also approved for authorised repairs for Citroen, Peugeot and Vauxhall.
603-609 Liverpool Road, PR8 3NG, Southport, è±åœ
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I worked at the Wigan site as a sales and service valeter and this place was an absolute shambles. Staff gossip far too much about customers and also fellow colleagues. The manager of Omoda site was also the manager of the MG Wigan site. He thought it would be a good idea to give his little brother a job cleaning the pitch cars without a valid driving licence. I'm sure its compulsory to have a driving licence in order to be hired for a valeting job as vehicles need to be driven to the valeting bay, unless a sales member of staff drives a car over into the valeting bay expecting miracles to happen and for the vehicle to be immaculate within 30 minutes or so. The days he was in work which was 2 days per week he would come into work stinking of cannabis and would be high as a kite, I'm sure his IQ was hovering around room temperature and was very slow at everything and it was clear no other company would give him a job so his brother the Branch manager employed him via a 3rd party valeting company. He used to get paid for a full week whilst the other 3 or 4 days he was off work he would babysit his brothers dogs back at home. Whilst he was off work it became apparent that I was completing 2 valeters jobs, This place is beyond a joke it was atrocious, there was staff leaving and coming every single week, parking is horrendous and majority of the vehicles have major paint defects. I would not recommend anyone to visit this branch unless it's absolutely crucial otherwise attend an alternative branch. I definitely would not recommend any jobs at the Chapel House Omoda/Suzuki branch in Wigan or the MG Wigan branch
Dealt with jacob, was fantastic from start to finish. Would highely recommend going to see him to purchase your new car.
Chapelhouse Motor Group ããã®åç
Hi Lorna,
Thank you for taking the time to leave your review.
Weâre delighted to hear that Jacob provided such a fantastic experience from start to finish. Itâs wonderful to know that he made your car-buying journey a positive one and that you would highly recommend him to others.
We really appreciate your kind feedback and will be sure to pass your comments on to Jacob and the wider team.
Congratulations on your new car, and we hope you enjoy many happy miles.
I have used the Warrington garage since about 2018 and have consistently received good service. Last summer I traded in my car and assumed everything was fine; in March I had the MOT, and another garage I have used for over 20 years for servicing and MOTs noted three advisories from the previous test had not been corrected. One involved an oil leak. Chapelhouse stated that because these were advisories, they need not fix them or inform the customer prior to sale. It is my own fault for not checking, but when buying any used car, please review the previous MOT. The lesson is learned, and I will not use this garage again. As a long-term customer, I am very unhappy.
Chapelhouse Motor Group ããã®åç
Hi Ian,
Thank you for taking the time to share your feedback.
Weâre sorry to hear that you feel disappointed following your experience with Chapelhouse Warrington. We appreciate that, having been a customer of ours since 2018, this situation has been particularly frustrating and not the experience you expected from us.
We understand your concerns regarding the previous MOT advisories and appreciate the importance of customers feeling confident and informed when purchasing a used vehicle. While MOT advisories are items noted for future attention rather than failures requiring immediate repair, we appreciate your feedback regarding the communication and expectations around these points.
Weâre sorry to hear that this has affected your confidence in using us going forward. We value the loyalty of customers who have supported us over many years, and we would like the opportunity to review the details of your experience in more depth to better understand what happened.
If you would be willing to discuss this further, please contact our Customer Experience Team at customercaremilnerst@chapelhouse.co.uk with your vehicle details and contact information, quoting this review, and we will ensure your concerns are reviewed by the relevant team.
Thank you again for bringing this to our attention.
Jacob was amazing help me through everything happy with the service happy with the car
Chapelhouse Motor Group ããã®åç
Hi Gary,
Thank you for taking the time to leave such a lovely review.
Weâre delighted to hear that Jacob provided such amazing support throughout your experience. Itâs fantastic to know that he guided you through everything, made the process easy, and that youâre happy with both the service you received and your new car.
We really appreciate your kind feedback and will be sure to pass your comments on to Jacob and the wider team.
We hope you enjoy your new car and look forward to welcoming you back in the future.
The aftersales staff are great really. Couldnât do enough for me absolutely amazing team.
Chapelhouse Motor Group ããã®åç
Hi Mark,
Thank you for taking the time to leave such fantastic feedback.
Weâre delighted to hear that our aftersales team provided such amazing service and went above and beyond to help you. Itâs wonderful to know that you felt so well looked after and that the team made such a positive impression.
We really appreciate your kind words and will be sure to pass your feedback on to the aftersales team.
We look forward to welcoming you back in the future.
Supported through the purchase of my new car by Aiden at Chapplehouse Jaecoo in Southport. Was really helpful in keeping me up to date with the progress of the purchase and always professional, clear and supportive. ððŒ
Chapelhouse Motor Group ããã®åç
Hi Matt,
Thank you for taking the time to leave such a fantastic review.
Weâre delighted to hear that Aiden provided such helpful and supportive service throughout the purchase of your new car at Chapelhouse OMODA & JAECOO Southport. Itâs great to know that he kept you regularly updated on the progress of your purchase and was consistently professional, clear, and supportive throughout the process.
We really appreciate your kind feedback and will be sure to pass your comments on to Aiden and the wider team.
Thank you again for choosing Chapelhouse, and we hope you enjoy many happy miles in your new car.
In May 2026 I purchased an ex demo MG IM5 on a 75 plate from Chapelhouse MG in Wigan. When I viewed the vehicle I noticed various paintwork and damage to front sill and agreed to purchase on the agreement these would be rectified on collection.
In good faith I paid the deposit on the weekend prior to collection that week. This was so the Sales rep could get the vehicle in their month end sales figures. My first mistake...i came on the Tues of the following week to collect. Paint work not completed, repair to front sill not completed.
Sales rep I did the deal with had gone on leave and passed to another Sales rep who new little or nothing about the agreement. There was also no mats in the car, no charging lead and only 1 key.
Sales rep was embarrassed couldn't apologise enough. Promised me faithfully if I took the car today he would collect next week with a courtesy car from my home address in Warrington and get everything sorted.
Mistake 2....believing them, a week passed no contact, tried to ring the dealership several times no reply. Eventually got through to the sales rep a week later, apologised said he had been busy, but if I could bring car to them they would get it sorted.
At this point I had the vehicle 2 weeks, and it had a fault with the hands free not working and the vehicle was bound to the Sales rep who had the vehicle as a demo so I couldn't connect it to the app.
I told the rep you will need the car longer than a day to rectify the faults so I would need a courtesy car, also you promised me a call back with a date whereby you would collect the car and provide me with a courtesy car.
Sales rep said no courtesy cars available until 18th June 2026. I would have had the car over 6 weeks at this point.
Needless to say I was very annoyed, and spoke to the sales rep, who said he would get it sorted as I was dealing with him now.
Mistake 3.... I believed him. That Sales Manager no longer works there now. I couldn't get the car to Chapelhouse Wigan on 18th June due to work commitments. So it was rescheduled to 2nd July. I took the car to them on this date, despite emailing the sales manager, and 2 sales reps I had dealt with a list of what needed doing. I was told by the service receptionist, oh I thought it was just paintwork!!!!
The courtesy car is only available for 1 day and needs to be back!!
So you can imagine I was fuming!!!
I spoke with the new sales manager who assured me the car would be rebooked for the trim repair, they would order me a new charging cable and a key card and mechanical key. I explained to him the absolute appalling customer service I had and requested a consideration of goodwill. He said leave it with him and he will speak to the General Manager about it and get back to me.
The car had the paintwork done and new mats provided and I left waiting for contact when I could bring it back in for the trim repair, collect my charging cable, key card and mechanical key.
22nd July 2.5 weeks later still no contact from Chaplehouse Wigan. So I emailed them. The new Sales Manager replied the following day by email, no telephone call!!! I wonder why??
To inform me that unfortunately Chapelhouse dont provide gestures of goodwill, that i should have an update from Simone to update me on repairs and replacement parts and to be assured that they now have this under control and it will be rectified quickly and conveniently.
Well I am NOT reassured! This is THE WORST customer service and experience I have ever had from a dealership. They are truly appalling at customer service.
The only thing I am happy with is the car itself. CHAPELHOUSE MG WIGAN I am certainly not happy with.
I have bought loads of cars I am 53 with a wife and 5 adult children who all drive, so you can imagine how many cars I have purchased and this has to be the worst customer experience by a country mile. To put it in perspective my Wife at the same time purchased a brand new VW ID3 through Arnold Clarke. Its was delivered a few days late and was sent click and collect via Liverpool, but when we collected it, it had no charge due to a fault with their chargers. As a result and a gesture of goodwill Arnold Clarke gave her £100 and sent her a beer and wine hamper. A proper company and proper customer service.
If you are buying an MG avoid Chapelhouse Wigan like the plague they are truly the worst customer experience I have ever in my life dealt with.
Chapelhouse Motor Group ããã®åç
Hi Chris,
Thank you for taking the time to share your detailed feedback.
Weâre truly sorry to hear about your experience with Chapelhouse MG Wigan and understand your frustration with the issues you have raised. We appreciate how disappointing it must have been to purchase your ex-demonstrator MG IM5 with the expectation that the agreed items would be completed, only to feel that communication and follow-up did not meet the standard you expected.
We understand that keeping customers updated, delivering on commitments, and ensuring concerns are handled efficiently are all extremely important. Weâre sorry that, on this occasion, you feel let down throughout the process.
We are pleased to hear that you are happy with the vehicle itself, but we recognise that the overall experience is a key part of ownership and should reflect the level of service our customers deserve.
We would like the opportunity to review your concerns further and ensure the outstanding matters are progressed appropriately. Please contact our customer experience team directly on customercarewiganpier@chapelhouse.co.uk with your details so we can look into this and work towards a resolution.
Thank you again for bringing this to our attention.
The Service was Five Star
David and Paul couldn't do any more
Or be more helpful
Would definitely deal with them again
Tom Marginson Jnr
Chapelhouse Motor Group ããã®åç
Hi Tom,
Thank you for taking the time to leave such a fantastic review.
Weâre delighted to hear that you received five-star service from David and Paul. Itâs wonderful to know that they went above and beyond to provide such a helpful and positive experience.
We really appreciate your kind words and your recommendation. Weâll be sure to pass your feedback on to David, Paul, and the wider team.
Thank you again for choosing Chapelhouse, and we look forward to welcoming you back in the future.
That are vert professional and there customer service is excellent especially tom ridley
Chapelhouse Motor Group ããã®åç
Hi Patrick,
Thank you for taking the time to leave your review.
Weâre delighted to hear that you found the team professional and received excellent customer service during your visit to Chapelhouse. Itâs fantastic to know that Tom Ridley made such a positive impression and helped make your experience a great one.
We really appreciate your kind feedback and will be sure to pass your comments on to Tom and the wider team.
We look forward to welcoming you back in the future.
I couldnât be happier!
The team at Blackpool has looked after me from start to finish. Nothing was too much from someone who was only âlookingâ to the point of putting an order through which looks to be like my Dream car. A Jaecco 7 PHEV Black Luxury edition in White!!
The Sale Executive Tom did everything to make sure all my needs and wants were met & David the Sales Manager gave me an even better deal that was on the website!
If you are looking for your next car, look no further than Omoda & Jaecco Blackpool!
Thanks you David & Tim for all your help!
Chapelhouse Motor Group ããã®åç
Hi,
Thank you for taking the time to leave such a fantastic review.
Weâre absolutely delighted to hear how happy you are with your experience at Chapelhouse OMODA & JAECOO Blackpool. Itâs wonderful to know that the team looked after you from the moment you walked in âjust lookingâ through to ordering your dream car, the Jaecoo 7 PHEV Black Luxury Edition.
Weâre especially pleased to hear that Tom took the time to understand your needs and ensure everything was taken care of, while David helped secure a deal that exceeded your expectations. Providing a friendly, personal, and enjoyable car-buying experience is something we pride ourselves on.
Thank you for your recommendation and for choosing Chapelhouse OMODA & JAECOO Blackpool. Weâll be sure to share your kind words with Tom, David, and the wider team.
We hope you enjoy every mile in your new Jaecoo 7 and look forward to welcoming you back in the future.
My experience with the sales staff was excellent especially Dan who guided me through the purchase of my new Omoda.Thank you .
Chapelhouse Motor Group ããã®åç
Hi Andrew,
Thank you for taking the time to leave your review.
Weâre delighted to hear that you had such an excellent experience with our sales team and that Dan provided such great support throughout the purchase of your new OMODA.
Itâs fantastic to know that he guided you through the process and helped make your car-buying experience a positive one. Weâll be sure to pass your kind words on to Dan and the team.
We hope you enjoy your new OMODA and look forward to welcoming you back in the future.
Window sill damage on mg 4 trophy. Booked into Chapelhouse MG Wigan for repair. 1st replacement sill ordered in wrong colour and damaged paint work on removal in the process (which was fixed after pointing it out and the only thing they have fixed so far!) subsequent 3 replacement sills all arrived with exact same damage. 1 damaged replacement I can understand but all 3 arriving with the exact same damage I donât believe. This has gone on for over a month. Iâve had to arrange and rearrange cancer treatment while dropping the car off with the service department to get this fixed. Absolutely appalling. Iâve raised a formal complaint with the head office and also with MG UK. Letâs see what happens
Chapelhouse Motor Group ããã®åç
Thank you for taking the time to share your feedback.
Weâre very sorry to hear about the experience youâve had with the repair of your MG4 Trophy, and we completely understand your frustration, particularly given the time and effort you have had to put into arranging visits around your cancer treatment.
We appreciate how disappointing it must have been for the repair process to take much longer than expected, especially with repeated issues relating to the replacement parts. This is not the level of service or experience we want any customer to receive, and weâre sorry for the inconvenience and additional stress this has caused.
We understand that you have already raised this matter with our Head Office team and MG UK, and we will ensure your feedback is reviewed by the relevant teams. We hope this can be resolved as quickly as possible and to a standard that meets your expectations.
Thank you again for bringing this to our attention.
Both Q and David were extremely helpful in allowing us to determine what car was the right car for us.
Both were very pleasant and everything was explained to us in detail and in such a way that we understood.
Thank you
Chapelhouse Motor Group ããã®åç
Hi Andy,
Thank you for taking the time to leave such a great review.
Weâre delighted to hear that Q and David provided such helpful support during your visit. Itâs fantastic to know they took the time to understand your needs, explain everything clearly, and help you find the right car for you.
Weâre pleased that you found the experience both enjoyable and informative, and we really appreciate your kind words.
Weâll be sure to pass your feedback on to Q, David, and the team.
We hope you enjoy your new car and look forward to welcoming you back in the future.
Great service by Lewis when I went in to have my Jaecoo serviced. Polite and efficient
Chapelhouse Motor Group ããã®åç
Thank you for taking the time to leave your review.
Weâre delighted to hear that Lewis provided great service during your Jaecoo service visit. Itâs fantastic to know that you found him polite, efficient, and helpful throughout your experience.
We really appreciate your kind feedback and will be sure to pass your comments on to Lewis and the team.
We look forward to welcoming you back in the future.
Yesterday I took my car in to Chapel house for it's MOT .I was told that Julie would be looking after me.When my car was finished Julie rang me up to explain any repair work and advisories,she was very polite and helpful and I found her very easy to chat to.
Brilliant service thankyou.
Chapelhouse Motor Group ããã®åç
Thank you for taking the time to leave such a lovely review.
Weâre delighted to hear that Julie looked after you so well during your MOT visit. Itâs great to know that she kept you informed throughout, explained the repair work and advisories clearly, and made you feel comfortable with her friendly and helpful approach.
Providing a simple, transparent, and welcoming experience for our customers is something we pride ourselves on, and weâre pleased to hear Julie delivered this.
Weâll be sure to pass your kind words on to Julie and the team. Thank you again for your feedback, and we look forward to welcoming you back in the future.
âI cannot recommend Chapelhouse Blackpool enough! Taking your car to a garage can often feel daunting, but the team here completely shattered those worries.
âI brought my car in for a noise on the engine, expecting a massive bill. Instead of trying to upsell me on unnecessary repairs, they diagnosed the actual issue quickly, explained exactly what needed to be done in plain English, and gave me a highly reasonable quote.
Chapelhouse Motor Group ããã®åç
Thank you for taking the time to leave such a fantastic review.
Weâre delighted to hear that your experience with the team at Chapelhouse Blackpool helped put your mind at ease. We understand that visiting a garage can sometimes be stressful, so itâs great to know that our team provided clear advice, explained the issue in a straightforward way, and helped you feel confident with the repairs needed.
We pride ourselves on providing honest, transparent service and ensuring our customers understand the work being carried out on their vehicle.
Thank you again for your kind words and recommendation. Weâll be sure to share your feedback with the team, and we look forward to welcoming you back in the future.
Chapelhouse Motor Group ããã®åç
Thank you for taking the time to leave your review.
Weâre delighted to hear that Lewis provided such amazing service during your visit to Chapelhouse. Itâs great to know he made a positive impression and helped make your experience a memorable one.
We really appreciate your kind feedback and will be sure to pass your comments on to Lewis and the team.
Lewis and his service team were fantastic. The service was completed on time as I was a waiting customer. I would highly recommend.
Chapelhouse Motor Group ããã®åç
Hi,
Thank you for taking the time to leave your review.
Weâre delighted to hear that Lewis and the service team provided such fantastic support during your visit to Chapelhouse OMODA & JAECOO Blackpool. Itâs great to know that your service was completed on time and that the team helped make the experience smooth and convenient, especially as a waiting customer.
We really appreciate your recommendation and kind feedback. Weâll be sure to pass your comments on to Lewis and the team.
We look forward to welcoming you back in the future.
Chapelhouse Motor Group ããã®åç
Thank you for taking the time to leave your review.
Weâre delighted to hear that you had such a positive experience with the team at Chapelhouse Blackpool. Itâs fantastic to receive feedback like this and know that our team made a great impression.
We really appreciate your kind words and will be sure to share your feedback with the team.
Great deal and service. Felt valued at all times
Chapelhouse Motor Group ããã®åç
Hi David,
Thank you for taking the time to leave your review.
Weâre delighted to hear that you had such a positive experience at Chapelhouse OMODA & JAECOO Warrington. Itâs great to know you were happy with the deal you received and that you felt valued throughout the process.
We really appreciate your kind feedback and look forward to welcoming you back in the future.
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