DENTAKAY DENTAL CLINIC レビュー 

Constant phone calls to my mobile from different numbers daily for the last two months it’s relentless
I had my teeth done elsewhere they won’t leave stop calling me harassing me it’s a call centre pushing for sales they are the most untrustworthy ruthless people in turkey avoid !

Unfortunately, our experience with Dentakay has become extremely disappointing. The problems started during our first visit and are continuing now while we are trying to arrange the second stage of my treatment.
Before travelling to Istanbul, we received a PDF treatment plan/contract containing information about two treatment stages, prices, hotel accommodation and related services. I have kept this document and screenshots of our correspondence.
During our first visit, however, the financial situation became increasingly confusing. At one point, the amount requested was approximately €2,000 higher than what we had expected based on the previous documents and discussions.
For almost three days we repeatedly requested a complete itemised breakdown showing exactly what was performed, on which tooth and at what price. Instead, we were mainly given total amounts. Eventually, I stated clearly that we would not leave for the airport until we received a complete itemised calculation and our treatment documentation. Only then did we finally receive the documents.
Another concern was the way documents were presented for signature. In our experience, this was often done in a hurry, with many important fields still practically blank. We initially received only one copy. Yet Dentakay's own documentation states that patients have the right to be informed about their treatment, procedures and costs. I have retained this document as well.
Because my treatment involved implants, I also requested my implant passports and the original implant packaging and personally checked that the identification numbers matched. I strongly recommend that other international patients do the same.
Following the problems during our first visit, Dentakay manager Abdullah Nooruddin spoke with my husband and proposed arrangements for our second trip as a gesture of reconciliation.
We live in Austria and have a minor daughter. Our parents live in other countries, so we cannot simply leave our daughter behind. Only I require the second stage of dental treatment, and travelling as a family was specifically discussed.
We then received written confirmation stating:
2 flights without baggage
1 flight with baggage
Total: €735
4 nights at one of Dentakay's partner hotels
€100 discount on my second visit
Relying on this agreement, we purchased the flights almost immediately while still in Istanbul and organised our family plans accordingly.
Now, while arranging the second visit, we are being given a different interpretation.
Our current contact person, Selena, repeatedly tells us that we must pay the difference between a single and double room for four nights and the full cost of the fifth night because this is company policy.
Despite sending documents, explaining the history and asking specific questions, we receive essentially the same response repeatedly. The replies became so repetitive that I even asked whether I was communicating with a real person or an automated system.
We are not refusing to pay legitimate costs. We have even proposed a compromise and are prepared to pay €219 in order to resolve the matter and continue my treatment peacefully.
The issue is no longer simply a few hundred euros. It is about financial transparency, communication and whether a patient can rely on written conditions provided by a clinic.
I want to be fair: I am not saying that Dentakay's medical work as a whole is bad. My concerns relate primarily to organisation, financial transparency, documentation and communication.
We still hope Dentakay management will review the documents and resolve this fairly. If they do, I will update this review accordingly.
My strongest advice to future patients is: get EVERYTHING in writing before paying. Request an itemised treatment plan, individual prices, hotel and travel conditions, discounts and additional costs. Keep every invoice, payment receipt, contract and important message. Do not sign documents containing important blank fields or documents you do not fully understand. If you receive implants, obtain your implant passports and available product documentation.
Had we not kept our correspondence and documents, understanding the different amounts today would be considerably more difficult.
Keep everything. Check everything. Demand transparency before you pay.
Due to Trustpilot's character limit, I cannot describe our entire experience and all supporting documentation in one review. This is therefore only part of our experience. I will update the review as the situation develops and, where possible, provide further factual information and documentation.

If you don't want to be ripped off by the dentists in the states. Go here. The people, the doctors are super. My procedure took two trips to Turkey. But man I wish you could see my smile. I recommend Dentakay 150% Thank you Dentakay

I had a good experience with dentakay, the staff were very professional, I’m very happy with the work, customer service was 5* especially when I forgot to take my medication they had it dropped off at the hotel, I would highly recommend this company if your thinking of having dental work

Faites très attention, j'y reviens et catastrophe je suis rentrée avec des douleurs horribles à n en plus dormir la nuit aucun chirurgien en France n a voulu me prendre.

Attention à DENTAKAY , c des vrais bouchers!
Une usine qui tourne à plein temps

Faites très attention, j'y reviens et catastrophe je suis rentrée avec des douleurs horribles à n en plus dormir la nuit, aucun chirurgien en France n a voulu me prendre.

Je suis passée pendant 2 jours o urgences et on a fait des radios il s est avéré que Dentakay m a cassé la racine d une dent saine.

J étais de base juste partie pour des implants en haut et ils m ont limé les dents du bas , arraché 2 dents en bas et dévitalisée une dent et c là qu ils ont cassé la racine.

Dc l hôpital m a dit que j allais perdre ma dent évidemment la racine est cassée !

Ils te font des soins inutiles sur des dents saines tt ça pour payer plus d argent c degueulasse !

Là je me drogue au médicament, tellement la douleur est insoutenable, je suis épuisée et déçue de dentakay.

Je leur faisait confiance !

Une fois l argent 💸 encaissée dentakay ne repond même plus! Je vais prendre un avocat.

Faites attention les dents c du sérieux !

Par contre je rajoute que les commentaires sur internet sont complètement faussés, juste après l opération le collaborateur te prends ton portable va sur le site et met 5 étoiles, et prends en photo oui oui c du réel et toi t dans les vapes à cause de l anesthésie.
Il m a même demander d aller sur Facebook pr qu il puisse faire pareil et là jlui ai dit que j avais pas Facebook ! G tt effacé de suite parce que j ai pas trouvé ça correct!

J ai mis des commentaires sur leurs pages pour avertir les gens en expliquant le problème et de faire attention, ils ont tt effacé !
Tu m étonnes qu on voit pas les mauvais commentaires.
Tt est faussés !

Well run company, professionally done treatment, nice people would recommend

The Dentists are very professional and thorough. I was very scared about the treatment I needed ,7 implants,4 root canal, a sinus lift and 24 crowns. But I can honestly say all the treatment I received over 2 separate visits was virtually pain free.They imform you on everything they are doing and tell them to let you know if your in pain. The only thing I would say negatively is that the clinic was often very chaotic due to,too many patients being booked in,often causing long waits in the clinic and when your nervous ,you don't want to be waiting around ,it causes more anxiety. My husband was there 2 yrs ago for his teeth and had a much more relaxed, personal experience. Saying that ,I did bring this up with the team and they appreciated that yes it was very busy and apologised, while explaining they were opening a new bigger clinic in Antalya in late August to ease the work load. And I appreciate its business ,but when your spending alot of money, you would expect a great experience. Having said that the actual dental work I had done was exceptional, it has given me a perfect smile that I am super happy with.All in all ,I would still recommend Dentakay if your looking for great dental work and an amazing smile 😃.

The service at dentakay was 5 star from booking the treatment right through to the end result thank you

Ano.Mrzi ma to ze nemate v otazkach hvizdicky 10☆ ale len 5☆ keby ste ich tam mali dal by som samozrejme 10☆.Od zaciatku ste boli kumne velmi professionalny.Vsetko ste mi dokladne vysvetlili zato vam velmi pekne dakujem.Ak mozem odporucit tu to kliniku Dentakay tak ju odporucam kazdemu.Jeto profesionalna klinika.Keby som mohol napisat vsetko od A az po Z napisem ale nemam tolko pismena. Ja vam velmi pekne dakujem a hlavne celemu timu Dentakay.Davam vam s 5☆ 10☆

Everything was good except the planning. It s a real problem.

Half way through the process of having an All on 6 top jaw, 2 extra implants on lower jaw, plus a new bridge and Wow. So far Dentakay have been incredible. The clinic is state of the Art and the staff are very professional. An extremely streamlined process. Can’t wait to go back have my permanent teeth fitted. Great Job Dentakay.
So glad I made the decision to go through with it.

Le travail du dentiste est minutieux. J'ai eu besoin d'utiliser la garantie malgré tout et elle a fonctionné mais le billet d'avion a été à ma charge. Ce qui reste tout même beaucoup moins cher qu'en France

All experience was good , but is a few things that Dentakay could improve.
I have experienced a lack of communication with the patient, when waiting to be attended, long waiting without any information regards time waiting.

Excellent
From the first conversation on WhatsApp to departure after the treatment. I have total confidence in Dentakay and their advice, communication and commitment to give you what YOU want.

Le résultat est au delà de mes attentes.
En résumé tout est parfait

Dentists were very good and staff very helpful. It was all very efficient.

Ich habe einige Monate mit meiner Bewertung gewartet, weil ich mir gut überlegen wollte, ob ich sie wirklich schreiben soll. Ich denke jedoch, dass es wichtig ist, unsere Erfahrung zu teilen.
Ich habe für meine 70-jährige Mutter Kontakt mit der Klinik aufgenommen und um ein Angebot gebeten. Dafür habe ich sämtliche Röntgenaufnahmen zugesendet. Daraufhin erhielten wir ein Angebot über 6.300 € für 7 Implantate und 5 Kronen. Da uns dieses Angebot zusagte, haben wir es angenommen und direkt die Flüge gebucht.
Zum Glück haben wir keines der Partnerhotels der Klinik gebucht, sondern unseren Aufenthalt mit einem All-Inclusive-Osterurlaub gemeinsam mit meinen Kindern verbunden.
Vor Ort wurden zunächst viele Untersuchungen und Erklärungen durchgeführt. Am Ende erhielten wir jedoch einen völlig anderen Kostenvoranschlag: 12.500 € – und das lediglich für 4 Implantate und 3 Kronen. Der enorme Preisunterschied sowie die geänderte Behandlungsplanung konnten uns nicht nachvollziehbar erklärt werden.
Unter diesen Umständen hatten wir kein Vertrauen mehr und haben uns gegen die Behandlung entschieden. Wir sind schließlich ohne Zahnsanierung wieder nach Hause gereist.
Ich kann nur jedem empfehlen, sich vor einer Reise schriftlich bestätigen zu lassen, dass das vorab erstellte Angebot auf einer verbindlichen Diagnose basiert und nicht vor Ort ohne nachvollziehbare Begründung erheblich geändert wird.
Das Personal war stets sehr freundlich und zuvorkommend. Die zugesagte Abholung vom Flughafen und die Abholung bei der Abreise wurde wie vereinbart eingehalten.

My experience with Dentakay: €8,500 spent, two surgeries at Clermont-Ferrand University Hospital, and a profound disappointment.
I never imagined I would go through such an experience. What was supposed to improve my health turned into the worst medical experience of my life.
I chose Dentakay with one very clear objective: to restore a proper, functional bite (occlusion) in order to relieve my severe bruxism, chronic neck pain, and body pain. Before I even arrived, I explained to Maram on several occasions that my occlusion was my absolute priority, far more important than simply achieving a Hollywood smile.
In the end, I paid almost €8,500, which was €3,500 more than the original quotation, without receiving the result that had been promised to me.
Today, my occlusion is still just as bad as it was before the treatment. My teeth remain misaligned, my jaw is still crooked, and the pain in my neck, jaw, and body has not improved. The main reason I travelled to Dentakay has simply not been resolved.
The most serious problems occurred after the treatment. Following the procedure performed at Dentakay, an oro-antral communication (an opening between my mouth and sinus) developed, resulting in significant complications. A recurrence of the cyst was also diagnosed. I had to be treated at Clermont-Ferrand University Hospital (CHU de Clermont-Ferrand), where I underwent a second operation under general anaesthesia on Friday, July 10. During this surgery, the surgeons at the CHU discovered that part of the cyst had not been completely removed during the previous procedure, making this second operation unavoidable.
As a result, I had to undergo more than five weeks of antibiotic treatment, make numerous trips to Clermont-Ferrand University Hospital, consult additional specialists, incur considerable extra medical expenses, and interrupt part of my professional activities.
Despite all of this, the clinic still refuses to accept any responsibility.
I am requesting a partial refund of €3,500, an amount that I consider fully justified in light of the medical complications, the two surgical procedures, the additional expenses I have incurred, and the damage I have suffered. Until now, I have tried to resolve this matter amicably. However, if Dentakay once again refuses to accept responsibility and reach a reasonable settlement, I will immediately instruct a lawyer and initiate legal proceedings to enforce my rights and seek compensation for the damages I have suffered.
On several occasions, I have requested:
a detailed quotation;
the complete medical report relating to my treatment.
To this day, I have received neither. This lack of transparency is completely unacceptable.
In my experience, Dentakay's customer service has been extremely disappointing. Before the treatment, everything is done to reassure you. However, as soon as complications arise, I felt that the clinic became much more reserved and far less willing to genuinely help its patient.
During my stay, I also met several other patients who shared their dissatisfaction with their own treatment. This only reinforced the concerns I already had.
I have already contacted the Embassy of the Netherlands to obtain information about the legal options available to me.
I will also make the facts, the complete chronology of this case, my correspondence with the clinic, and the medical documents in my possession—particularly those from Clermont-Ferrand University Hospital—publicly available so that everyone can form their own opinion based on the facts. This information will be published online.
I strongly advise anyone considering treatment at this clinic to think very carefully. As Turkey is not a member of the European Union, pursuing legal remedies and obtaining redress is significantly more complicated when serious problems occur.
I deeply regret placing my trust in Dentakay. Without any doubt, this has been the worst medical experience of my entire life.

More than happy with the result.

The online booking team could be a bit better organized, but in the end, that doesn't take away from the outstanding work of the dentists. Their professionalism and the final result speak for themselves.

Run-um Beratung und Betreuung im ganzen Onboardingprozess, hohe Schnelligkeit, proaktives Verhalten, umfassende Beratung, gut verständliche Information bezüglich der Behandlung und der Ablauf. Dentakay ist zu empfehlen für andere. Meine Hauptbezugspersonen waren: René M. von der Zentrale Dentakay sowie Dr. Özdemir der die Behandlung gemacht hat. Ein grossen Lob an beiden.