We're home from a wonderful visit to Diggerland with our 4-year-old grandson. He had the best of times for many reasons. First, the friendly and patient staff went out of their way to show him how to... ãã£ãšèŠã
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We visited Diggerland in Kent for the second time today, but unfortunately I was really disappointed by how little regard there seemed to be for queuing. Many families had one person waiting in l... ãã£ãšèŠã
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Very good value. Our grandson, at 20 months, had a fantastic time and was kept busy and excited for hours. The young staff were all friendly and professional. Food options are convenient 'fast food'... ãã£ãšèŠã
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Ordered 2 items and received email next day from Louise to state may be delayed slightly as courier advised couldn't deliver to my house. Odd as never had issues before, but they would deliver to near... ãã£ãšèŠã
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Diggerland is the ultimate experience where children and adults alike can ride, drive and operate REAL diggers, dumpers and other full- size construction machinery. Fun for all ages from 4 (subject to height restrictions) to 40-plus, Diggerland with its 20 different rides and drives and an array of additional activities is the ideal theme park for small to large groups looking for something exciting and truly unique. Get to grips with real JCBs, take a turn on the Spindizzy, rise to lofty heights and enjoy the views on the Skyshuttle, enjoy an off-road ride on the Groundshuttle, or have a go on the Go-Karts!
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Not disabled friendly only theâŠ
Not disabled friendly only the walkways. Could not use majority of rides except the ones you pay extra for. Not worth the £40 entrance fee. Cafe was OK
2026幎7æ26æ¥
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Poor queue management
We visited Diggerland in Kent for the second time today, but unfortunately I was really disappointed by how little regard there seemed to be for queuing. Many families had one person waiting in line to "hold a place", only for several others to join them as they reached the front, walking straight past everyone who had been waiting. This made the queues much slower than they appeared, with some taking 25+ minutes despite looking relatively short.
On a hot day with a toddler in tow, this wasn't ideal. We ended up abandoning a few rides because people kept joining the queue at the last minute. It was also disappointing that the ride operators didn't seem to challenge this or make any effort to manage the queues fairly.
On a positive note, we found all of the staff to be very friendly, and we really enjoyed the rides we did manage to get on. If the queue management could be improved, it would make the overall experience much more enjoyable.
(Thank you for your response. Edited to include the park location)
2026幎7æ25æ¥
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Diggerland ããã®åç
Hi Laura,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found our staff to be friendly and that you enjoyed the rides you were able to experience. However, we're very sorry to hear that your visit was affected by issues with queue jumping.
At Diggerland, we do not condone queue jumping, and it is disappointing to hear that this occurred during your visit. If our ride marshals see this happening, they will speak to the visitors involved. Additionally, had our Management Team been made aware of the situation on the day, they would also have stepped in to address the issue.
If you're able to confirm which Diggerland park you visited, we'd be happy to pass your comments on to the relevant Management Team so they can review your feedback and remind staff to remain vigilant in monitoring queues.
Thank you again for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to provide you with a much more enjoyable experience in the future.
Best wishes,
Diggerland
A wonderful visit with our 4-year-old grandson.
We're home from a wonderful visit to Diggerland with our 4-year-old grandson. He had the best of times for many reasons. First, the friendly and patient staff went out of their way to show him how to use the controls so he could operate the machines by himself successfully. He's tall for his age and could go on the large excavator by himself. It made his day! Second, queuing was limited. Third, he got a lot of time on the machines before it was someone else's turn. Fourth, he could enjoy a change of pace by riding the train, playing with what he calls the "tiny vehicles" or going on the £1 rides. He loved it and so did we. Thank you very much to the hard-working staff who got it right for a young child every time.
2026幎7æ23æ¥
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Diggerland ããã®åç
Hi there,
Thank you so much for your wonderful review! We're delighted to hear that your grandson had such a fantastic day with us and that it made for such a special family outing.
It's great to know that our team took the time to help him learn how to operate the machinery with confidence.
We're also pleased that you enjoyed the short queues, generous time on the rides, and the variety of activities available throughout the park.
Your kind words about our hard-working staff will mean a great deal to them, and we'll be sure to pass on your feedback. Thank you for taking the time to share your experience, and we hope to welcome you all back to Diggerland again soon for another fun-filled day!
Best wishes,
Diggerland
We turned up today after booking 2âŠ
We turned up today after booking 2 adult tickets to be told we had to pay for a 3 year old £25 he was petrified of everything and within 35 mins we had to leave as he was petrified. Refunded for bairn but nothing for us so £50 for 35mins. We will never bring all the grandkids here again
2026幎7æ4æ¥
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Diggerland ããã®åç
Hi Claire,
Thank you for contacting the Diggerland Guest Relations team regarding your recent visit to Diggerland Durham. Please be assured that we welcome all feedback, as it helps us to continually review and improve the service we provide to our guests.
Firstly, we are sorry to hear that your recent visit did not quite live up to your expectations.
We appreciate your feedback regarding the admission charges for your grandson. However, our admission policy is based on height rather than age, as children over 90cm are able to enjoy the majority of the rides and drives available at Diggerland. This information is clearly outlined on both our Tickets & Prices page and our Rides & Drives page, which includes a detailed Ride Height Chart.
When making your booking, the booking process also explains that only children under 90cm qualify for free admission. As your grandson was measured by our admissions team at just under 1 metre tall on arrival, he exceeded the 90cm threshold and therefore required a paid admission ticket. We always recommend that parents and adults measure children before visiting to ensure they purchase the correct tickets in advance.
Having spoken with the Durham management team, they have confirmed that your grandson did not want to participate in the attractions after entering the park. We are genuinely sorry that he did not enjoy the experience and that this resulted in your visit being cut short. To help guests decide whether Diggerland is suitable for their family before booking, our website contains detailed information, photographs and videos showcasing our rides, drives and attractions.
Customer service is something we take great pride in, and we are frequently commended for the professionalism and helpfulness of our staff. Following discussions with the Durham management team, we have been advised that our admissions staff and managers remained polite throughout your visit, explained our admission policies, and did their best to assist you within the scope of our policies. We also received plenty of positive feedback regarding our staff on the day of your visit from other members of the public.
While we appreciate your disappointment that you were unable to enjoy a full day at the park, we are unable to offer a refund for your admission tickets. Our policy for pre-booked tickets is outlined within our Terms and Conditions, which you would have agreed to during the booking process. The information regarding ticket requirements based on height is also clearly available on our website prior to purchase.
We understand that this is not the outcome you were hoping for and appreciate you taking the time to share your experience with us.
Best wishes,
Alice Green (Guest Relations)
Excellent customer service and quality of jacket .
Ordered 2 items and received email next day from Louise to state may be delayed slightly as courier advised couldn't deliver to my house. Odd as never had issues before, but they would deliver to nearby shop. Louise confirmed parcel traced and sent copy of tracker with instructions to advise if any issues. Parcel arrived 2 days later than id hoped but came by Royal Mail directly to my door.. I appreciated Louise getting in touch to advise of possible delay and her whole profession tone and friendly approach. Tone of emails lovely and friendly throughout. The denim jacket exceeded my expectations and I cannot stress enough the value for money as the quality was excellent. The sizing is also generous in my opinion. I expected a thinner version with bigger logo but received high quality with discreet logo ( grandson doesn't really do logos ) . Grandson visiting Diggerland next weekend and will wear his jacket proudly. Thank you . Xx
2026幎5æ30æ¥
Diggerland ããã®åç
Hi there,
Please note that your order was dispatched from our Head Office on 19th May 2026, and items are often delivered within 5 working days.
There may be a slight delay with the post due to the Bank Holiday, if you haven't already received it.
If you do not receive this in the next few days, please feel free to email the team at: mail@diggerland.com
Best wishes,
Diggerland
Very good value
Very good value. Our grandson, at 20 months, had a fantastic time and was kept busy and excited for hours. The young staff were all friendly and professional. Food options are convenient 'fast food' and not necessarily value for money therefore I'd recommend taking a picnic/sandwiches.
But overall a great experience ð
2026幎3æ14æ¥
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Diggerland ããã®åç
Hi there,
Thank you for taking the time to leave your review.
We are delighted to hear that your grandson had such a fantastic time and that he was kept entertained and excited throughout your visit. It is also wonderful to know that our team made a positive impression.
With regard to the food options, the catering establishment on site is franchised and not directly operated by Diggerland. However, we fully understand and appreciate that the experience reflects on Diggerland overall. We will ensure your feedback is passed on to the Catering Manager for their attention.
Thank you again for your comments and recommendation. We hope to welcome you and your family back again soon.
Best wishes,
Diggerland
Leuk met nasmaak
Hi, nice, but with a nasty aftertaste. I am a 46-year-old man with my 8-year-old son (height 1.35m). It started with the entrance fee of 80 pounds. Almost 100 euros. I saw that if you book online it saves half the price. Bummer, but the problem was the different water slides he wasn't allowed on because he wasn't 1.40m tall. That was definitely the second frustrating moment. Otherwise, the food was fine, and the ones he was allowed on were great, though. But I thought it was a bit expensive for what we got in return. Regards, S. Busemann from the Netherlands
2026幎4æ19æ¥
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Diggerland ããã®åç
Hi there,
Thank you for your review, however we do not have waterslides at any of our UK Diggerland parks. This may be for Diggerland USA?
Best wishes,
Diggerland
Amazing day out.
Amazing day out all staff are amazing joy on safari made our little girl day made whole day better. Thank you diggerland for amazing day
2026幎4æ18æ¥
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Diggerland ããã®åç
Hi Victoria,
Thank you very much for your excellent 5* review, we are pleased to hear you had a great day out!
We hope to welcome you back soon.
Best wishes,
Diggerland
Excellent experience
Excellent experience, Massive thank you to Aleysha for being such a great help with the machinery and always being up for a laugh!! Will definitely return in the future.
2026幎4æ18æ¥
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Diggerland ããã®åç
Hi Tom,
Thank you for your fantastic review.
We are delighted to hear that you had an excellent experience with us and that Aleysha made such a positive impression during your visit. We will be sure to pass on your kind comments.
It is great to know you are planning to return, and we look forward to welcoming you back again soon.
Best wishes,
Diggerland
Visited with my Grandson today
Visited with my Grandson today, very enjoyable experience. Lots of different diggers to use, police car was the favourite. Very quiet so went on most rides twice, very friendly and helpful staff. Look forward to visiting again.
2026幎4æ13æ¥
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Diggerland ããã®åç
Hi Amanda,
Thank you so much for your lovely review! Weâre delighted to hear that you and your grandson had such an enjoyable visit with us. Itâs great that he had the chance to try out so many diggers, and weâre especially pleased the police car was a favourite!
Weâre glad you found the park quiet enough to enjoy the rides more than once, and that our team helped make your day even more special.
We truly appreciate your kind words and look forward to welcoming you both back again soon.
Best wishes,
Diggerland
My grandson had a fantastic experienceâŠ
My grandson had a fantastic experience 2hen we visited the the sight...Hd is digger crazey and
You provided him,with his dream wish.
Thank you.
2026幎4æ3æ¥
Diggerland ããã®åç
Hi David,
Thank you so much for your lovely review! Weâre thrilled to hear that your grandson had such a fantastic time during your visit. Itâs wonderful to know we could help make his dream come true, especially for a true digger enthusiast!
We hope to welcome you both back again soon for more fun and adventure.
Best wishes,
Diggerland
Overpriced, overated and very dissappionting!
We visited this park today with our 2 grandchildren aged 4 and 2 yrs old. We were charged £118.50 for 3 tickets as our 2 year old was under 90cm so she went free (thanks for that as she couldn't go on any rides at all ) We was absolutely shocked at the price of £39.50 each for adults and children.
To add insult to injury, they place all small diggers and little rides around the park that have to be paid for, they are not included in the £39.50 fee to enter the park! They cost £1 per Ride, the bumper cars are also chargeable. You have to purchase tokens from the gift shop to ride the bumper cars! We are beyond unhappy with the park experience and the extortionate entry prices. I would rate it as a 2* park! Never to return!
2026幎4æ9æ¥
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Diggerland ããã®åç
Hi Claire,
Thank you for taking the time to share your feedback following your recent visit.
Weâre sorry to hear that you were disappointed with aspects of your experience, particularly regarding pricing. Our £39.50 ticket is our on-the-day price; however, all visitors do have the option to pre-book tickets in advance to benefit from a reduced rate of £25.95 per person for anyone over 90cm. Tickets would have been available to purchase on our website.
All of our main rides and drives are included within the entry fee. We only have a small number of coin-operated rides and the Dodgems, which are £1 per go. These are entirely optional and available at the discretion of visitors should they wish to use them.
We do appreciate your comments and are sorry that your visit did not meet expectations. Please be assured that we will pass your feedback on internally for review and consideration.
Best wishes,
Diggerland
Rides were great
Rides were great. Staff were mostly positive and engaged. The ride times can be a bit short, so if youâre there on a busy day youâll spend a lot more time queuing than riding, however we got there on a quieter day.
Food at the Dig Inn onsite cafe was disappointing. Low quality, bland, not great value for money. Even the ketchup out of the bottle was questionable. The ice cream was nice though.
One star on food. The rest 4-5 star.
2026幎4æ3æ¥
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Diggerland ããã®åç
Hi there,
Thank you for taking the time to share your feedback regarding your recent visit to Diggerland.
Weâre really pleased to hear you enjoyed the rides and found our staff positive and engaged.
Weâre sorry to hear that the food at the Dig Inn onsite café did not meet your expectations. The catering establishment is franchised and not directly operated by Diggerland; however, we fully understand and appreciate that this reflects on Diggerland overall. We will inform the Catering Manager of your feedback so it can be reviewed appropriately. Weâre glad to hear you did enjoy the ice cream.
Thank you again for taking the time to leave us a review.
Best wishes,
Diggerland
You won't be disappointed.
We went with two of our grandchildren and parents as a birthday treat for one of the kids .
I was pleasantly surprised by the amount of machines were available to use. Everything was very well organized and there was a lot to do and see.i would definitely go back you need at least 4-5 hours there. The gift shop was well presented,and the soft play area was good for the kids to let off steam.the location of the site is easy to find and parking is very good.
2026幎3æ14æ¥
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Diggerland ããã®åç
Hi Jon,
Thank you so much for your lovely review! Weâre delighted to hear that you and your family had such a great time celebrating the birthday with us.
Itâs fantastic to know you enjoyed the wide range of machines, as well as how organised everything was, our team works hard to make sure thereâs plenty for all ages to see and do. Weâre also really pleased the soft play area and gift shop added to your visit, and that you found the location and parking convenient.
Weâd love to welcome you all back again for another fun-filled day.
Best wishes,
Diggerland
Transaction went smoothly
Transaction went smoothly, goods arrived safely. They haven't been given as presents yet so unable to comment on size etc
2026幎2æ24æ¥
Diggerland ããã®åç
Hi there,
Thank you for taking the time to leave us a review!
Best wishes,
Diggerland
Durham delivers
Attended the Durham site today with my two autistic children. Staff were incredible. Patient and kind and unbelievably positive despite the freezing temperatures.
Really made the whole experience for them
2026幎2æ18æ¥
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Diggerland ããã®åç
Hi Ian,
Thank you so much for your lovely feedback. Weâre absolutely delighted to hear that you and your children had such a positive experience with us at Durham.
Our team always strives to create a welcoming and supportive environment for all our visitors, so itâs wonderful to know their patience, kindness, and positivity made such a difference.
Weâll be sure to pass your kind words on to the staff; it will mean a great deal to them.
We hope to welcome you all back again soon for another great day out.
Best wishes,
Diggerland
fantastic experience
fantastic experience. My son and newph really enjoyed the trip.
2025幎1æ19æ¥
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Had an amazing time with myâŠ
Had an amazing time with my grandchildren, and it's hard to say who had more fun! The team there was excellent, offering incredible value and endless entertainment. The highlight was definitely the Dodgems, especially seeing my 14-year-old granddaughter behind the wheel of the 'Police SUV.' It was an absolute blast! We've visited before and will certainly return. Thanks to everyone who made it a great day!
2026幎1æ9æ¥
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Diggerland ããã®åç
Hi Brendan,
Thank you so much for taking the time to share such a wonderful review! Weâre delighted to hear that you and your grandchildren had an amazing day with us.
Itâs especially great to hear how much you enjoyed the Dodgems, and it's fantastic to hear that your granddaughter loved driving around in the Police SUV! Weâll be sure to pass your kind words on to the team, who work hard to make every visit memorable and great value.
Weâre thrilled to know youâve visited before and look forward to welcoming you back again very soon for even more fun and adventures.
Best wishes,
Diggerland
Ordered 2 sets of pjs for my grandsonsâŠ
Ordered 2 sets of pjs for my grandsons for Christmas came really quickly, great quality canât wait to see them in them ðð»
2025幎12æ13æ¥
Diggerland ããã®åç
Hi Tonia,
Many thanks for your 5* review, and for your order with us!
We are pleased that you were happy with the pjs that you ordered for Christmas.
Best wishes,
Diggerland
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