Diggerland レビュー 

Diggerland からの回答

5日前

Hi Gregory,

Thank you so much for your wonderful review! We're delighted to hear you had such a positive experience with us.

We're incredibly proud of the friendly service they provide, and we'll be sure to pass on your compliments to the Catering team.

We really appreciate you taking the time to share your feedback, and we can't wait to welcome you and the kids back again soon.

Best wishes,
Diggerland

Diggerland からの回答

2026年8月3日

Hi Dianne, Andrew and Olivia,

Thank you so much for taking the time to leave such a lovely review!

We're absolutely delighted to hear you all had such a fantastic day with us at Diggerland Durham. It sounds like Olivia made the most of her visit, especially if she earned herself a speeding ticket on the Police Car ride! We're also pleased to hear she enjoyed Spindizzy and had fun in our indoor play areas too.

We're especially thrilled that Safari Dave was the highlight of your day. We'll be sure to pass your wonderful comments on to him, he'll be delighted to know Olivia enjoyed the experience so much that she came back three times!

It's also great to hear that you enjoyed the food and that our team helped make your visit extra special by taking the time to explain the rides and interact with Olivia.

Thank you once again for your kind words and support. We hope you've all had a well-deserved rest, and we look forward to welcoming you back to Diggerland for another fun-filled day soon!

Best wishes,

The Diggerland Team

Diggerland からの回答

2026年8月3日

Thank you so much for your fantastic review!

We’re delighted to hear you had such a great day at our Diggerland Durham park and that you were able to jump straight into the fun after arriving. It’s wonderful to know you enjoyed the rides so much that you went back for more, especially the Safari! We’ll be sure to pass your lovely comments on to Dave; he’ll be thrilled to hear he helped make your visit extra special.

We’re also pleased you found the team welcoming and the café reasonably priced. We really appreciate your recommendation and hope to see you and your family back at Diggerland again soon for more digging, driving and adventure!

Best wishes,
The Diggerland Team

Diggerland からの回答

2026年8月3日

Thank you for taking the time to share your feedback with us.

We’re sorry to hear that your visit did not meet your expectations and that you felt disappointed with the accessibility of some areas of the park and the rides available. We understand how important it is that all of our guests feel welcome and able to enjoy their day with us.

At Diggerland, we really do aim to be as disability friendly and inclusive as possible. As part of this commitment, we offer complimentary carer admission tickets, with as many carers as required, to support the individual needs of our disabled visitors. We also provide accessibility information in advance of visits to help guests understand the facilities and ride suitability available.

Due to the nature of the construction machinery used across our attractions, some rides do have specific access requirements and restrictions to ensure the safety of all guests. However, we appreciate that this can be disappointing, and we are sorry that your experience did not feel as enjoyable or good value as you had hoped.

We’re pleased that you found our café to be OK, and we appreciate you sharing your comments as feedback like this helps us continue to review and improve the experience we offer.

Thank you again for taking the time to get in touch.

Best wishes,
The Diggerland Team

Diggerland からの回答

2026年7月27日

Hi Laura,

Thank you for taking the time to share your feedback.

We're pleased to hear that you found our staff to be friendly and that you enjoyed the rides you were able to experience. However, we're very sorry to hear that your visit was affected by issues with queue jumping.

At Diggerland, we do not condone queue jumping, and it is disappointing to hear that this occurred during your visit. If our ride marshals see this happening, they will speak to the visitors involved. Additionally, had our Management Team been made aware of the situation on the day, they would also have stepped in to address the issue.

If you're able to confirm which Diggerland park you visited, we'd be happy to pass your comments on to the relevant Management Team so they can review your feedback and remind staff to remain vigilant in monitoring queues.

Thank you again for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to provide you with a much more enjoyable experience in the future.

Best wishes,
Diggerland

Diggerland からの回答

2026年7月24日

Hi there,

Thank you so much for your wonderful review! We're delighted to hear that your grandson had such a fantastic day with us and that it made for such a special family outing.

It's great to know that our team took the time to help him learn how to operate the machinery with confidence.

We're also pleased that you enjoyed the short queues, generous time on the rides, and the variety of activities available throughout the park.

Your kind words about our hard-working staff will mean a great deal to them, and we'll be sure to pass on your feedback. Thank you for taking the time to share your experience, and we hope to welcome you all back to Diggerland again soon for another fun-filled day!

Best wishes,
Diggerland

Diggerland からの回答

2026年7月7日

Hi Claire,

Thank you for contacting the Diggerland Guest Relations team regarding your recent visit to Diggerland Durham. Please be assured that we welcome all feedback, as it helps us to continually review and improve the service we provide to our guests.

Firstly, we are sorry to hear that your recent visit did not quite live up to your expectations.

We appreciate your feedback regarding the admission charges for your grandson. However, our admission policy is based on height rather than age, as children over 90cm are able to enjoy the majority of the rides and drives available at Diggerland. This information is clearly outlined on both our Tickets & Prices page and our Rides & Drives page, which includes a detailed Ride Height Chart.

When making your booking, the booking process also explains that only children under 90cm qualify for free admission. As your grandson was measured by our admissions team at just under 1 metre tall on arrival, he exceeded the 90cm threshold and therefore required a paid admission ticket. We always recommend that parents and adults measure children before visiting to ensure they purchase the correct tickets in advance.

Having spoken with the Durham management team, they have confirmed that your grandson did not want to participate in the attractions after entering the park. We are genuinely sorry that he did not enjoy the experience and that this resulted in your visit being cut short. To help guests decide whether Diggerland is suitable for their family before booking, our website contains detailed information, photographs and videos showcasing our rides, drives and attractions.

Customer service is something we take great pride in, and we are frequently commended for the professionalism and helpfulness of our staff. Following discussions with the Durham management team, we have been advised that our admissions staff and managers remained polite throughout your visit, explained our admission policies, and did their best to assist you within the scope of our policies. We also received plenty of positive feedback regarding our staff on the day of your visit from other members of the public.

While we appreciate your disappointment that you were unable to enjoy a full day at the park, we are unable to offer a refund for your admission tickets. Our policy for pre-booked tickets is outlined within our Terms and Conditions, which you would have agreed to during the booking process. The information regarding ticket requirements based on height is also clearly available on our website prior to purchase.

We understand that this is not the outcome you were hoping for and appreciate you taking the time to share your experience with us.

Best wishes,
Alice Green (Guest Relations)

Diggerland からの回答

2026年5月27日

Hi there,

Please note that your order was dispatched from our Head Office on 19th May 2026, and items are often delivered within 5 working days.

There may be a slight delay with the post due to the Bank Holiday, if you haven't already received it.

If you do not receive this in the next few days, please feel free to email the team at: mail@diggerland.com

Best wishes,
Diggerland

Diggerland からの回答

2026年4月30日

Hi there,

Thank you for taking the time to leave your review.

We are delighted to hear that your grandson had such a fantastic time and that he was kept entertained and excited throughout your visit. It is also wonderful to know that our team made a positive impression.

With regard to the food options, the catering establishment on site is franchised and not directly operated by Diggerland. However, we fully understand and appreciate that the experience reflects on Diggerland overall. We will ensure your feedback is passed on to the Catering Manager for their attention.

Thank you again for your comments and recommendation. We hope to welcome you and your family back again soon.

Best wishes,
Diggerland

Diggerland からの回答

2026年4月30日

Hi there,

Thank you for your review, however we do not have waterslides at any of our UK Diggerland parks. This may be for Diggerland USA?

Best wishes,
Diggerland

Diggerland からの回答

2026年4月30日

Hi Victoria,

Thank you very much for your excellent 5* review, we are pleased to hear you had a great day out!

We hope to welcome you back soon.

Best wishes,
Diggerland

Diggerland からの回答

2026年4月30日

Hi Tom,

Thank you for your fantastic review.

We are delighted to hear that you had an excellent experience with us and that Aleysha made such a positive impression during your visit. We will be sure to pass on your kind comments.

It is great to know you are planning to return, and we look forward to welcoming you back again soon.

Best wishes,
Diggerland

Diggerland からの回答

2026年4月14日

Hi Amanda,

Thank you so much for your lovely review! We’re delighted to hear that you and your grandson had such an enjoyable visit with us. It’s great that he had the chance to try out so many diggers, and we’re especially pleased the police car was a favourite!

We’re glad you found the park quiet enough to enjoy the rides more than once, and that our team helped make your day even more special.

We truly appreciate your kind words and look forward to welcoming you both back again soon.

Best wishes,
Diggerland

Diggerland からの回答

2026年4月14日

Hi David,

Thank you so much for your lovely review! We’re thrilled to hear that your grandson had such a fantastic time during your visit. It’s wonderful to know we could help make his dream come true, especially for a true digger enthusiast!

We hope to welcome you both back again soon for more fun and adventure.

Best wishes,
Diggerland

Diggerland からの回答

2026年4月14日

Hi Claire,

Thank you for taking the time to share your feedback following your recent visit.

We’re sorry to hear that you were disappointed with aspects of your experience, particularly regarding pricing. Our £39.50 ticket is our on-the-day price; however, all visitors do have the option to pre-book tickets in advance to benefit from a reduced rate of £25.95 per person for anyone over 90cm. Tickets would have been available to purchase on our website.

All of our main rides and drives are included within the entry fee. We only have a small number of coin-operated rides and the Dodgems, which are £1 per go. These are entirely optional and available at the discretion of visitors should they wish to use them.

We do appreciate your comments and are sorry that your visit did not meet expectations. Please be assured that we will pass your feedback on internally for review and consideration.

Best wishes,
Diggerland

Diggerland からの回答

2026年4月14日

Hi there,

Thank you for taking the time to share your feedback regarding your recent visit to Diggerland.

We’re really pleased to hear you enjoyed the rides and found our staff positive and engaged.

We’re sorry to hear that the food at the Dig Inn onsite café did not meet your expectations. The catering establishment is franchised and not directly operated by Diggerland; however, we fully understand and appreciate that this reflects on Diggerland overall. We will inform the Catering Manager of your feedback so it can be reviewed appropriately. We’re glad to hear you did enjoy the ice cream.

Thank you again for taking the time to leave us a review.

Best wishes,
Diggerland

Diggerland からの回答

2026年3月17日

Hi Jon,

Thank you so much for your lovely review! We’re delighted to hear that you and your family had such a great time celebrating the birthday with us.

It’s fantastic to know you enjoyed the wide range of machines, as well as how organised everything was, our team works hard to make sure there’s plenty for all ages to see and do. We’re also really pleased the soft play area and gift shop added to your visit, and that you found the location and parking convenient.

We’d love to welcome you all back again for another fun-filled day.

Best wishes,
Diggerland

Diggerland からの回答

2026年3月17日

Hi there,

Thank you for taking the time to leave us a review!

Best wishes,
Diggerland

Diggerland からの回答

2026年3月17日

Hi Ian,

Thank you so much for your lovely feedback. We’re absolutely delighted to hear that you and your children had such a positive experience with us at Durham.

Our team always strives to create a welcoming and supportive environment for all our visitors, so it’s wonderful to know their patience, kindness, and positivity made such a difference.

We’ll be sure to pass your kind words on to the staff; it will mean a great deal to them.

We hope to welcome you all back again soon for another great day out.

Best wishes,
Diggerland