The Hearing Care Centre Ltd レビュー 

41
TrustScore 5段階評価の4.5

4.7

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5つ星のうち5の評価

I needed my ears cleaned. At first, this was complicated by an ear infection. However, I received two free follow-up sessions to finish the job, and now I'm fine. I felt well cared for throughout.... もっと見る

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5つ星のうち5の評価

Professional and efficient throughout. Charlie was understanding and helpful, no question too small. I have had a seamless journey getting used to aids thanks to his wise advice, what to expect and ho... もっと見る

企業が回答しました

5つ星のうち3の評価

My wife’s hearing test was conducted in Bungay without a sound booth. This is not made clear when you book the appointment. You can hear constant road noise, the receptionist chatting and even the a... もっと見る

5つ星のうち5の評価

This centre in Norwich is at lovely Keswick Hall. I received a warm welcome in reception and quick and painless treatment from Arianne. The audiologist Callum was professional and informative. He li... もっと見る

企業が回答しました

企業情報

  1. 補聴器専門店

当該企業による記述

The Hearing Care Centre is a multi award winning family run hearing care company looking after the hearing impaired throughout East Anglia. Born in 1998 The Hearing Care Centre is now a well established independent practice and in fact the only multi centre truly independent hearing aid dispensing company operating across both Norfolk and Suffolk. We have no specific commitment to any one manufacturer of hearing instruments. Being truly independent enables us to give totally unbiased advice on all hearing concerns leading to the prescription of the most appropriate type of product to suit an individual's needs. "Our goal is to achieve 100% customer satisfaction through taking a personal approach and providing the very highest quality hearing care"


連絡先

4.7

優良

TrustScore 5段階評価の4.5

41件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.7

すべてのレビュー

(41)

過去12か月のレビュー数: 15

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5つ星のうち5の評価

Callum was very helpful and…

Callum was very helpful and understanding. The hearing aid he recommended works well. Back up and post fitting assistance excellent.

2026年6月16日
自発的なレビュー
The Hearing Care Centre Ltd ロゴ

The Hearing Care Centre Ltd からの回答

Thank you for your kind review.

We are delighted to hear that Callum was helpful and understanding, and that you're pleased with your hearing aid and the ongoing support you've received.

Thank you for choosing The Hearing Care Centre.
Best wishes,
The Hearing Care Centre Team

5つ星のうち5の評価

I needed my ears cleaned

I needed my ears cleaned. At first, this was complicated by an ear infection. However, I received two free follow-up sessions to finish the job, and now I'm fine. I felt well cared for throughout. The cleaning was done very professionally. Communication about the appointments is efficient. I highly recommend this centre.

2026年5月20日
自発的なレビュー
The Hearing Care Centre Ltd ロゴ

The Hearing Care Centre Ltd からの回答

Thank you so much for your kind review and recommendation.

We’re delighted to hear that you felt well cared for throughout your treatment with our Norwich team. Ear infections can sometimes make earwax removal a little more complex, so we’re pleased we were able to support you with follow-up appointments and help get everything resolved comfortably and safely.

It’s also wonderful to hear your positive comments about the professionalism of the treatment and the communication from the team. We’ll be sure to pass your feedback on.

5つ星のうち5の評価

Excellent 1st Review

Professional and efficient throughout. Charlie was understanding and helpful, no question too small. I have had a seamless journey getting used to aids thanks to his wise advice, what to expect and how I would adapt to clearer hearing. The review wasnt rushed, allowing valuable time to understand everything and listened too. So so glad I chose this company. Keep doing what you are doing!

2026年5月5日
自発的なレビュー
The Hearing Care Centre Ltd ロゴ

The Hearing Care Centre Ltd からの回答

Thank you for taking the time to leave such a lovely review, Lynn. We're glad to hear that Charlie managed to support you in the right way, and that you're getting on well with your hearing aids. Please do pop back in to see us, or give us a call, if there's anything else we can do to support you. We look forward to seeing you back in the clinic again soon.

5つ星のうち5の評価

I would highly recommend the Hearing Care Centre.

I would highly recommend the Hearing Care Centre as the support that my Mother received was incredible.
Michael was exceptionally kind, helpful and understanding with my mother whilst completing the intial hearing test, explaining the choice of hearing aids and giving excellent advice and support over the weeks. Michael has been friendly and patient, which has allowed my elderly mother to feel confident enough to make her own decisions about her choice of hearing aids and although she found it difficult to insert the hearing aids initially due to arthritic hands, Michael's support has meant that she can now confidently insert and remove her hearing aids independently. Her hearing is now so much improved that she is able to hold conversations with people again and hears well in group settings, her confidence has really grown.
Thank you very much Michael for changing my mother's life in a very positive way.

2026年4月13日
自発的なレビュー
The Hearing Care Centre Ltd ロゴ

The Hearing Care Centre Ltd からの回答

Thank you for taking the time to leave such a lovely review, Carole. We're so glad to hear that Michael could offer the right support to your mother and ensure she had the time, attention and knowledge required to choose and operate her hearing aids with confidence. Please do let us know if there's anything we can do to help at any point and pop back in to see us - we'd be happy to help.

5つ星のうち5の評価

I have had a great experience at the…

I have had a great experience at the hearing care centre. Everyone is amazing from reception to wax removal. Highly recommend

2026年3月26日
自発的なレビュー
The Hearing Care Centre Ltd ロゴ

The Hearing Care Centre Ltd からの回答

Thank you for taking the time to leave your review, Tracey. We're glad to hear that you felt well looked after with us in Ipswich and that you noticed a positive improvement after your earwax removal. We look forward to seeing you back in clinic again soon.

5つ星のうち5の評価

I dealt with Michael in Hadleigh

I dealt with Michael in Hadleigh. The experience was excellent. Michael is a very effective and efficient communicator and knowledgeable about hearing processes, testing and hearing aid technology. He is polite and each visit felt like an education, so I always came away having learned a lot more about my ears, my hearing and the use of new aids. On return visits I was shown solutions to anything that had cropped up as an issue about using or cleaning the kit. From the first ear wax removal session with Serena to Michael's educational explanations about how to get the best out of my new hearing aids, the memories are of politeness and effective sessions. Very impressive and recommended if you feel your hearing is starting to fail you.

2026年3月18日
自発的なレビュー
The Hearing Care Centre Ltd ロゴ

The Hearing Care Centre Ltd からの回答

Thank you for your lovely review, Paul. We're so glad to hear that you had a positive experience with Michael and Serena and that we managed to help you with both earwax removal and finding the correct hearing solution for you. Please do get in touch if there's anything else we can do and we look forward to seeing you back in clinic again soon.

5つ星のうち5の評価

Writing on behalf of my parents Ron &…

Writing on behalf of my parents Ron & Jean Lovell who recently attended for an ear care appointment in Bury St Edmunds.
A wonderful experience, treated with dignity & professional in a relaxed atmosphere.
Highly recommend thier services.

2026年2月10日
自発的なレビュー
The Hearing Care Centre Ltd ロゴ

The Hearing Care Centre Ltd からの回答

Thank you for taking the time to leave a review, Jules. We're so glad to hear that we could provide the right support for your parents and we hope both of them are getting on well after their appointment. Please do give us a call if there's anything else we can do to help. ^CW

5つ星のうち5の評価

This centre in Norwich is at lovely Keswick Hall just outside Norwich.…

This centre in Norwich is at lovely Keswick Hall. I received a warm welcome in reception and quick and painless treatment from Arianne.
The audiologist Callum was professional and informative. He listened carefully to my concerns and answered all my queries clearly. He fitted me with some very nice hearing aids which have helped me. Free parking, toilet facilities and offered hot drinks. I would reccomend this centre highly.

2025年11月14日
自発的なレビュー
The Hearing Care Centre Ltd ロゴ

The Hearing Care Centre Ltd からの回答

Thank you for taking the time so leave such a thoughtful review. We're glad to hear that both Callum and Arianne were able to offer the right support. We hope you enjoy your hearing aids and please don't forget to pop back in and see us if you require any further support or adjustments to your hearing aids. We look forward to seeing you again soon. ^CW

5つ星のうち5の評価

Fantastic session with Jay

Fantastic session with Jay. Really professional, knowledgeable and skilled. Not just the nearest assistant using a machine but caring, engaging and pleasant. Definitely 5 stars.

2025年11月11日
自発的なレビュー
The Hearing Care Centre Ltd ロゴ

The Hearing Care Centre Ltd からの回答

Thank you for taking the time to leave such a lovely review, Ross. We're glad you found the right support with Jay and the team in Ipswich and we look forward to seeing you again soon in clinic. ^CW

5つ星のうち5の評価

Outstanding care

I have used hearing aids for 40 years from a number of different providers but the last 15 years with The Hearing Care Centre has been the best.
As a medical professional myself I understand the value of Continuity of Care and value hugely the ability to see the same audiologist at each visit.
Simon has provided me with what I believe to be the best available hearing aid options in a friendly and helpful (and now Norwich-based) environment.
I rate their service as outstanding.

2025年11月3日
自発的なレビュー
The Hearing Care Centre Ltd ロゴ

The Hearing Care Centre Ltd からの回答

Thank you for taking the time to leave a review, John. We really appreciate your feedback and we're glad to hear that you've had such a positive experience with Simon and the team at the Hearing Care Centre. We look forward to seeing you in clinic again soon. ^CW

5つ星のうち5の評価

A really excellent treatment centre

A really excellent treatment centre. Unlike other treatment centres I have been to over the last two years the treatment was thorough, professional and successful. And equally important it did not hurt. I can now hear perfectly again.
This the Hearing Centre just outside Hadleigh part of the Ipswich branch.

2025年10月21日
自発的なレビュー
The Hearing Care Centre Ltd ロゴ

The Hearing Care Centre Ltd からの回答

Thank you for taking the time to leave your review, Alison. We're glad to hear that you had a positive experience with us in Ipswich and we hope to see you again in clinic soon. ^CW

5つ星のうち5の評価

First visit to Norwich

I found everything excellent from the instructions to find the new location, the park facilities, the reception and the treatment given

2025年10月14日
自発的なレビュー
The Hearing Care Centre Ltd ロゴ

The Hearing Care Centre Ltd からの回答

Thank you for taking the time to visit our brand new clinic in Norwich, Kevin. We're glad to hear that you had a positive experience with us at Keswick Hall and we look forward to welcoming you back again soon. ^CW

5つ星のうち1の評価

Steer clear

I went for wax removal July 7th. The first procedure went well but there was some stubborn wax still hanging around. Returned for 2nd attempt on 28th. I couldn’t eat/chew went on holiday so unable to swim.
Still having trouble with all of the above. Waiting for Audiology appointment & more or less deaf in one ear.

2025年7月28日
自発的なレビュー
The Hearing Care Centre Ltd ロゴ

The Hearing Care Centre Ltd からの回答

Dear Mr Martin,

We’re very sorry to hear that you’ve been experiencing ongoing discomfort following your ear wax removal appointments. Our aim is always to ensure every patient leaves feeling comfortable and cared for, so it’s disappointing to learn this hasn’t been your experience.

From our records, we can see that you were seen for follow-up appointments with both Serena and later with Rebecca and Simon, who advised next steps and recommended that you see your GP for further assessment. We appreciate that ear issues can sometimes take time to fully resolve, and we understand how frustrating that can be.

We’d really like the opportunity to discuss this with you directly and see if there’s anything further we can do to support you. Please contact our Practice Manager, Kirsty Goldsack, on 07522559124 or via kirstygoldsack@hearingcarecentre.co.uk.

5つ星のうち5の評価

Outstanding service and care

I have just completed the handover of my new hearing aid in the Hadleigh branch. I am delighted, should have done it years ago. From the very beginning Michael Shade was a consummate professional and a credit to the service. He was knowledgeable, very thorough and explained everything clearly checking my understanding at each phase. I already have my next review in the diary so am assured of continued follow ups and care. I would thoroughly recommend this practice and Michael in particular.

2025年8月29日
自発的なレビュー
The Hearing Care Centre Ltd ロゴ

The Hearing Care Centre Ltd からの回答

Thank you for taking the time to leave a review, Annette. We're so glad to hear that you had a positive experience with us and we hope to see you back in clinic again soon. ^CW

5つ星のうち5の評価

Pleased to have hearing back

As a mum to two young children, I had noticed my hearing getting worse but had been too busy to get it checked. When it became more noticeable, I booked an appointment with Michael Shade at The Hearing Care Centre.

Michael carried out thorough hearing tests and explained the results clearly. He diagnosed a significant hearing loss in one ear and discussed the options available to me. I chose to try a hearing aid, which Michael fitted and adjusted to suit my needs.

Since then, he has provided consistent aftercare, checking in and making sure the hearing aid works well for me. I’ve really appreciated his clear communication, professionalism, and attention to detail throughout the process.

2025年8月7日
自発的なレビュー
The Hearing Care Centre Ltd ロゴ

The Hearing Care Centre Ltd からの回答

Thank you for your thoughtful review, Amy. We're glad to hear that Michael was able to give you a great experience and that you overall found the right support with us. We hope to see you in clinic again soon. ^CW

5つ星のうち5の評価

A very enjoyable experience

Had a appointment today with Jay and Charlie who are the nicest men in this business. Put your mind at ease with the kind words that they say. Would rather pay to have my ears looked after by Jay who can come to near me which is handy when you don't drive. Also for the first time ever had a hearing test with Charlie who went through everything very carefully. Recommended trying some NHS hearing aids, still thinking about that one. Didn't try to force me to have expensive ones which I really appreciated.

2025年6月17日
自発的なレビュー
The Hearing Care Centre Ltd ロゴ

The Hearing Care Centre Ltd からの回答

Thank you for taking the time to leave us your review, Michelle. I'm so glad to hear that Jay and Charlie were able to offer you the right support. We hope you find the right solution and we are always here when you need some help or advice. ^CW

5つ星のうち5の評価

Amazing service

Visited a local hearing centre who carried out micro suction to both ears and then sold my wife £4000 hearing aids. Her right ear was still no better so she visited her GP who said she still had earwax and recommended the hearing centre in Kersey Suffolk.
It was found to be a lot of wax pressed against her ear drum it was removed and now she doesn’t need the aids.

2025年5月6日
自発的なレビュー
The Hearing Care Centre Ltd ロゴ

The Hearing Care Centre Ltd からの回答

Thank you for taking the time to leave us a review. We're so glad to have helped and provide some much needed relief. Please do call again if there's anything else we can do to offer support. ^CW

5つ星のうち5の評価

Very supportive and caring with helpful…

Very supportive and caring with helpful advice. I would highly recommend.

Thank you S Fenton

2025年4月15日
自発的なレビュー
The Hearing Care Centre Ltd ロゴ

The Hearing Care Centre Ltd からの回答

Thank you for taking the time to leave such a lovely review. We're glad you had a positive experience with us and we look forward to seeing you in clinic again soon. ^CW

5つ星のうち5の評価

Don't shout!!! I'm not deaf,yet,!!!!

So pleased to get an appointment one week earlier than given due to a cancellation, great service,my hearing was getting worse gradually, I did suspect it was ear wax build up. My consultant was brilliant,managed to get my ears cleaned and I finally got my hearing back. Left feeling great, told my husband no need to shout!!! Bless him.

2025年4月8日
自発的なレビュー
The Hearing Care Centre Ltd ロゴ

The Hearing Care Centre Ltd からの回答

Thank you for taking the time to share your review. We're glad to hear that we were able to offer the right support. Please don't hesitate to get in touch whenever you need. ^CW

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