Herdwatch レビュー 

Herdwatch からの回答

6日前

Hi Sean,

Thanks for taking the time to leave your feedback, and we're sorry to hear about your experience.

We understand how frustrating this situation must have been. Herdwatch is an annual subscription service, with renewal invoices issued in advance of payment being taken, but we appreciate your concerns regarding your cancellation request.

A member of our team will be in touch with you directly to discuss this with you.

Thanks again for bringing this to our attention.

– The Herdwatch Team

Herdwatch からの回答

6日前

Hi there,

Thanks for taking the time to leave your feedback.

We're pleased to hear you like the flexibility of being able to use Herdwatch on both your phone and laptop. We're sorry to hear, however, that you've experienced issues editing your cattle details and that you didn't receive the troubleshooting email you were expecting.

That’s certainly not the experience we want our customers to have. We'd be happy to look into both of these for you and make sure you have the information you need. If you could contact us at support@herdwatch.com with your details, our team will be happy to help.

Thanks again for your feedback – it helps us continue to improve both our product and our service.

– The Herdwatch Team

Herdwatch からの回答

6日前

Hi Stephen,

Thanks for taking the time to leave your feedback, and we're sorry to hear about your experience.

We're sorry to hear that you feel your cancellation request wasn't handled as expected. That's certainly not the experience we want our customers to have.

We'd like to review what happened and make sure your concerns have been fully looked into. If your query is still unresolved, please email us at support@herdwatch.com and we'll be happy to investigate this further.

Thanks again for your feedback.

– The Herdwatch Team

Herdwatch からの回答

2026年7月10日

Hi Daniel,

Thanks for taking the time to leave your feedback, and we're sorry to hear that your experience hasn't met your expectations.

Herdwatch is an annual subscription service, and renewal invoices are sent in advance of the renewal date before payment is taken. We understand, however, that it's frustrating if you didn't see the renewal notification or weren't expecting the payment.

When customers sign up to Herdwatch, our team provides onboarding support to help them get up and running and ensure they're getting the most value from the app. We're sorry to hear you didn't get the opportunity to make use of the system.

While refunds are handled in line with our subscription terms, we do take feedback like yours on board as we continue to improve both our communication and customer experience.

Thanks again for taking the time to share your feedback.

– The Herdwatch Team

Herdwatch からの回答

2026年7月8日

Hi Nick,

Thanks a million for the fantastic review!

We're delighted to hear you've had such a smooth start with Herdwatch. We'll be sure to pass your kind words on to Georgia – she'll be delighted to hear them. Helping new customers get up and running with confidence is something we really pride ourselves on.

It's also great to hear you feel comfortable using the app and would recommend it to farmers of all sizes. We really appreciate you taking the time to share your experience.

Thanks again for your support.

– The Herdwatch Team

Herdwatch からの回答

2026年7月2日

Hi Kevin,

Thanks for taking the time to leave your feedback.

We understand that cost is an important consideration. We continue to invest in Herdwatch with new features, improvements, and support to help farmers save time, stay compliant, and get more value from the app.

If you have any questions about your subscription or would like to discuss it with the team, please get in touch with us at support@herdwatch.com and we'd be happy to help.

Thanks again for your feedback.

– The Herdwatch Team

Herdwatch からの回答

2026年7月2日 に更新

Hi Joey,

Thanks a million for the review!

We're delighted to hear you've had such a positive experience with our team and that you're finding Herdwatch useful both in the office and out in the field on your smartphone.

Thanks as well for your feedback on financial tracking. We're always looking at ways to improve Herdwatch, and suggestions like yours are invaluable as we continue to develop the product.

We really appreciate you taking the time to share your experience, and thanks again for your support.

– The Herdwatch Team

Herdwatch からの回答

2026年6月11日

Thanks a million for the review!

We're delighted to hear everything is going well and that you're having a positive experience with Herdwatch.

We really appreciate you taking the time to share your feedback.

– The Herdwatch Team

Herdwatch からの回答

2026年6月11日

Thanks a million for the review!

We're delighted to hear that Herdwatch is meeting the needs of your suckler herd and helping with Red Tractor compliance and reporting.

It's also great to hear that you've found the team easy to contact whenever you need support – we're always happy to help.

Thanks again for your continued support and for taking the time to share your experience.

– The Herdwatch Team

Herdwatch からの回答

2026年6月11日

Hi Kate,

Thanks a million for the review!

We're delighted to hear Jasmine was so helpful and a pleasure to deal with. We'll be sure to pass on your kind words to her – she'll be delighted to hear them.

Providing knowledgeable, friendly support is something we take great pride in, so it's fantastic to hear that reflected in your experience.

Thanks again for taking the time to share your feedback.

– The Herdwatch Team

Herdwatch からの回答

2026年6月11日

Hi Malcolm,

Thanks a million for the review!

Great to hear you're enjoying the app and the service. We're delighted to hear that Herdwatch is helping you stay on top of your farm records and tick all the Farm Assurance boxes.

Thanks again for taking the time to share your experience.

– The Herdwatch Team

Herdwatch からの回答

2026年6月11日 に更新

Hi Scott,

Thanks a million for the review!

We're delighted to hear you're finding Herdwatch simple to use and that you've had a great experience with our customer service team.

Whether it's 10 cows or 10,000, our goal is to make farm record keeping easier for every farmer, so it's fantastic to hear that reflected in your experience.

Thanks again for the recommendation and for taking the time to leave a review.

– The Herdwatch Team

Herdwatch からの回答

2026年6月11日

Hi Robert,

Thanks for your feedback.

We understand that cost is an important consideration, particularly for smaller farms. Our aim is to provide a system that saves time, simplifies compliance and record keeping, and continues to deliver value through ongoing improvements and support.

We appreciate that every farm is different, and we're always happy to discuss any questions about subscriptions. If you'd like to chat with the team, please get in touch with us at support@herdwatch.com.

Thanks again for taking the time to leave a review.

– The Herdwatch Team

Herdwatch からの回答

2026年5月15日

Hi Paddy,

Thanks for your feedback, and we’re sorry to hear you were unhappy with your renewal experience.

Herdwatch operates as a subscription service, with renewals processed automatically to help ensure uninterrupted access to the app and your farm records. Renewal invoices are issued one month in advance of payment being taken so you can decide if you want to continue the subscription or cancel.

That said, we completely understand that subscription renewals can sometimes come as a surprise, and we’re always happy to talk through any concerns or questions you may have.

If you’d like to discuss your account, please get in touch with us at support@herdwatch.com and the team will be happy to help.

– The Herdwatch Team

Herdwatch からの回答

2026年5月12日

Hi there,

Thanks a million for the review!

Great to hear you’re getting good value from using the app regularly. Saving time on paperwork and having quick access to important information like withdrawal dates, animal ages, and receipts is exactly what we’re aiming for.

It’s great to hear the ICBF integration is proving useful for your herd as well.

Really appreciate you taking the time to share your experience.

– The Herdwatch Team

Herdwatch からの回答

2026年5月12日

Hi Seamus,

Thanks for taking the time to leave your feedback.

Listening to farmers and building around real customer needs is hugely important to us, and customer feedback plays a big part in shaping Herdwatch and the improvements we make over time.

We know there’s always more we can do, so we really appreciate you sharing your thoughts.

– The Herdwatch Team

Herdwatch からの回答

2026年5月5日

Hi there,

Thanks for your feedback – we really appreciate you taking the time to share it.

We understand that any increase in cost is important, and it’s something we don’t take lightly. Over the past number of years, Herdwatch has continued to grow with new features, improvements, and ongoing updates to support farmers across compliance, reporting, and day-to-day farm management.

Our aim is to make sure the system continues to deliver real value and save time on the farm, but we’re always happy to go through your subscription with you to make sure it’s the right fit.

If you’d like to chat, please get in touch with us at support@herdwatch.com and we’d be glad to help.

Thanks again for your feedback.

– The Herdwatch Team

Herdwatch からの回答

2026年5月5日

Hi Michael,

Thanks a million for the review!

Great to hear you’re finding Herdwatch easy to use – that’s exactly what we’re aiming for.

Really appreciate you taking the time to share it.

– The Herdwatch Team

Herdwatch からの回答

2026年4月22日

Hi Laurence,

Thanks a million for the review!

Great to hear you’ve had a positive experience with the team – we’re always happy to help and explain things.

Really appreciate you taking the time to share it.

– The Herdwatch Team

Herdwatch からの回答

2026年4月20日

Hi Andrew,

Thanks a million for the review!

Great to hear you’re finding Herdwatch easy to use and that everything is there when you need it — that’s exactly what we’re aiming for.

Really appreciate you taking the time to share it.

– The Herdwatch Team