Worst company! Trust me donât use it. They have so many hidden charges. Once you signed on, they will keep charging you even you cancel it. They charge through your credit card, even you cancel... ãã£ãšèŠã
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iTalkBB was founded in the U.S. in the early 2000s to help overseas Chinese stay connected with family and culture back home. It first gained recognition with home phone services that combined North American and China/Hong Kong/Taiwan numbers, making cross-border calls simple and affordable. Over time, the company expanded into Chinese TV, mobile SIM cards, and the Prime App, a next-generation communication solution. Today, iTalkBB serves over 1.2 million users worldwide and operates 30+ experience stores across North America.
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140 Allstate Pkwy Unit 102, Markham, ON, L3R 5Y8, Richmond Hill, ã«ãã
- 905-762-1799
- James.Zhu@italkbb.com
- italkbb.com
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Worst company
Worst company! Trust me donât use it. They have so many hidden charges. Once you signed on, they will keep charging you even you cancel it. They charge through your credit card, even you cancel your credit card. They charge you cancellation fee.
Their customer service people pretend to help you, bug dragging on for months when you try to cancel service. Find all excuses to extend, and keep charging you even after they said itâs cancelled.
Donât trust them. Not worth it. Stay way.
If you need references and detail, drop a line. I will provide.
2026幎7æ1æ¥
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iTalkBB Canada Inc. ããã®åç
Dear LY Cao,
Thank you for taking the time to share your feedback â we're truly sorry to hear about your experience. We sincerely apologize for any inconvenience this has caused.
We take all concerns seriously and would like the opportunity to make this right. we kindly ask you to contact us at ca.customer.support@italkbb.com with your account details.so we can follow up and help resolve the issue.
We value your business and hope to restore your confidence in iTalkBB.
Best regards,
iTalkBB Customer Support
2026
Excellent Service from Wing
Wing is the best CS agent I ever talk to! Very knowledgeable, professional and patient. She need to be promoted and raise to recognise her hard work!
Customer service specialist Wing is extremely patient and professional! She responds quickly and proactively resolves customer inquiries, and her ability to anticipate potential difficulties and offer solutions gives customers peace of mind. During our initial conversation, due to some obstacles, we were ultimately unable to sign a service agreement. However, in subsequent interactions, she remembered each customer's situation and provided corresponding solutions. This made me appreciate Wing's care and respect for customers. When setting up certain systems, Wing provides step-by-step guidance, saving customers a lot of trouble. Having Wing as a member of your customer service team is a valuable asset. She definitely deserves a promotion and a raise!
2026幎3æ13æ¥
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Quick response and Good advices!
2026幎2æ25æ¥
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Franco Tang of iTalkBB has provided aâŠ
Franco Tang of iTalkBB has provided a courteous and professional service to me in selection of the plan I need. Good work.
2026幎1æ28æ¥
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iTalkBB Canada Inc. ããã®åç
Hi Franco,
thank you for your kind feedback and support!
Weâre delighted to hear that Franco Tang provided you with courteous and professional service and helped you find the right plan. If you ever need any assistance, please feel free to reach out. Weâre always here to help!
convenient and competent
2026幎1æ13æ¥
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iTalkBB Canada Inc. ããã®åç
Hi Ling Yang,
Thank you for your kind words. Weâre glad our quick responses made a great impression, and weâll make sure to share your feedback with Wing.
We truly appreciate your support, and weâll continue to be here whenever you need us.
They won't return your call
They won't return your call. 1 Week now I requested a call back to cancel my home phone. We don't use the service since December 2025. They get money from my CC December and then January. Avoid this company at all cost. They will not entertain you if you want to cancel the service.
2026幎1æ2æ¥
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iTalkBB Canada Inc. ããã®åç
Hi M&M Ziur,
Thank you for taking the time to share your feedback, and weâre sorry to hear about your experience.
To help us investigate and resolve this properly, weâve sent you a request for more details (such as your account/order information, the phone number associated with the service, and the best way to reach you). Once we receive your information, our team will review your case as a priority and follow up as soon as possible.
We truly value every customer and take concerns like this very seriously. We apologize again for the inconvenience, and we appreciate the opportunity to make this right.
Customer service thatâs thoughtful
Customer service thatâs thoughtful, thorough, and second to none.
2025幎12æ5æ¥
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iTalkBB Canada Inc. ããã®åç
Hi B Lee,
Thank you for your wonderful feedback. Weâre truly glad you found our customer service thoughtful and thorough. Your support means a lot to us, and weâll keep working hard to deliver the same level of care every time.
Great service from Jenny Chiang. Thank you.
I never met Jenny Chiang nor ordered any products or services from her, but the advices she provided over the phone were more than excellent. She treats potential customers as family members. Contact her for any inquiries about ITalk BB. You will be satisfied and make wise decisions.
2025幎11æ20æ¥
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iTalkBB Canada Inc. ããã®åç
Hi B Chang,
Thank you for taking the time to share this. Weâre so glad Jenny was able to support you over the phone with clear, helpful advice. Weâll be sure to pass along your kind words, it means a lot to know you felt genuinely cared for, even before placing an order.
If you ever have questions in the future, weâre always here to help.
Excellent service
I recently joined the iTalkBB Prime app and reached out to Wing for assistance. The service was excellentâWing responded quickly and patiently taught me how to use the app. I'm very satisfied with my experience!
2025幎11æ3æ¥
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iTalkBB Canada Inc. ããã®åç
Hi tina chan,
Thank you for sharing your experience and welcome to the iTalkBB Prime App! Weâre happy to hear Wing responded quickly and walked you through the app with patience. Weâll make sure your feedback is passed along to Wing, it will mean a lot to them.
Thanks again for choosing iTalkBB, and please feel free to reach out anytime you need help.
Wing is most helpful in every way
Wing is most helpful in every way. Things get done quickly and efficiently, thx
2025幎11æ5æ¥
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iTalkBB Canada Inc. ããã®åç
Hi tony wong,
Thank you for your feedback! Weâre glad Wing was able to help in every way and keep things moving quickly and efficiently. Weâll be sure to share your kind words with Wing, much appreciated.
Very good product and service
2025幎11æ1æ¥
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iTalkBB Canada Inc. ããã®åç
Hi Eric,
Thank you so much for your support! Weâre really happy youâre enjoying iTalkBB. Whether itâs the Prime App and mobile service, home phone, Chinese TV, or smart home security, our team is always here to help you get
I have been using iTalkBB home phoneâŠ
I have been using iTalkBB home phone service in Toronto for years and recently subscribed to their Hong Kong phone number app service which is capable of inter alia receiving messages like OTP
I found this very useful when I traveled to Hong Kong and China for 3 weeks since early October.
For the last two days I accidentally logged out of my account and could not log back in despite several futile attempts. I got lucky Ah Wing came to my rescue that she responded to my request promptly. She was so nice that she tried several ways to guide me step by step and I could now use my account as originally intended.
Thank you Wing . Thank you ! ð
2025幎10æ29æ¥
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iTalkBB Canada Inc. ããã®åç
Hi Bernard Woo,
Thank you for being a long-time iTalkBB Home Phone customer in Toronto, and for sharing such a detailed review.
Weâre so glad to hear the Hong Kong number app service was helpful during your trip to Hong Kong and China, especially for receiving OTP messages. Weâre also sorry for the login trouble you experienced, but weâre very happy Wing was able to step in quickly and patiently guide you through the steps until everything was working again.
Weâll be sure to pass your thanks to Wing. If you ever need help in the future, please donât hesitate to reach out.
Took the Asia SIM go Singapore nâŠ
Took the Asia SIM go Singapore n Malaysia, just plug in then can use. no need Prime app. Easy to use.
2025幎9æ24æ¥
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iTalkBB Canada Inc. ããã®åç
Hi Ye Alicia,
Thank you for sharing! Weâre glad the Asia SIM worked smoothly in Singapore and Malaysia, just plug in and go, no extra setup needed. Appreciate your support!
Be careful about the hidden fee in theâŠ
Be careful about the hidden fee in the monthly payment!
italkBB is well known about their cheap plans. They use them to attract the new customers. But be careful to check closely the contract.
My current subscription is CA 8.99 Unlimited Canada Plan No Contract. But I am paying $13.41 every month. When I went to check with the customer service, they mentioned about $2.88 monthly payment for account management, paying their supplier. My question is if this is monthly requirement, why is it included in the monthly plan. This sounds dishonest!
2024幎12æ2æ¥
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iTalkBB Canada Inc. ããã®åç
Hi Lynda Wu, thank you for sharing your feedback. We understand your concerns and appreciate the opportunity to address them.
The $2.88 fee you mentioned is a standard regulatory/compliance charge, which covers several essential services, including porting costs, E911 charges, system access fees, HST paid to service and equipment providers, Do Not Call costs, DID costs, and other related regulatory fees. These charges are collected by iTalkBB and paid over to the relevant government departments.
This fee is clearly highlighted in the application process and is also available for review on our website, ensuring transparency from the start. We aim to provide a simple and inclusive pricing structure by charging a low flat rate for these fees, unlike many other telecom providers who itemize these charges separately.
We value your business and are committed to providing you with high-quality service. If you have any further questions, please don't hesitate to contact us at customer.service@italkbb.com.
Thank you for your understanding.
Before cancel the line
Before cancel the line, customer service tell me that i have point to redeem, after that tell me again the point been expired, i would like to find out why never direct take out the point every month for the customer. To cancel the line i have to wait for another department to call me back, is there everyone keep on remember and waiting for the phone call or to call back when the last day of the payment ??
2024幎9æ14æ¥
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iTalkBB Canada Inc. ããã®åç
Thank you for reaching out regarding your concerns about points redemption and the cancellation process. We appreciate your feedback and the opportunity to clarify these matters.
We apologize for any confusion regarding the expiration of your points. Our current policy does not automatically deduct points each month, as we want to ensure all customers have the opportunity to redeem them at their discretion. However, we understand that this can lead to misunderstandings, and we are reviewing our processes to improve the customer experience.
Regarding your cancellation request, we recognize that waiting for a callback can be inconvenient. Our team is working diligently to ensure timely communication, and we are committed to making this process as smooth as possible.
If you have any further questions or need immediate assistance, please do not hesitate to reach out to us directly at 1-877-482-5503 or ca.customer.support@italkbb.com.
This company called me 6 times withinâŠ
This company called me 6 times within an hour trying to sell me their products.
2024幎5æ17æ¥
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iTalkBB Canada Inc. ããã®åç
Hi Bubble X, we apologize for the inconvenience caused by the multiple calls you received within a short period. This is not the experience we aim to provide for our valued customers.
We appreciate your feedback and would like to address your concerns promptly. Please contact us at ca.customer.support@italkbb.com so we can resolve this issue and ensure it does not happen again.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Wing is very helpful
Wing is very helpful when I set up my account and she has after sales follow up. Good services. So far we only tried out calling China twice and the quality were good. Thank you!
2024幎3æ5æ¥
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iTalkBB Canada Inc. ããã®åç
Hi Brandy, Thank you for your kind words! Weâre so glad to hear that Wing was helpful during your account setup and provided attentive follow-up service. Itâs also great to know that your calls to China have been clear and of good quality.
We truly appreciate your support and will continue working hard to deliver reliable service and caring customer support.
Ms. Wing and all staff in the company
I joined since 2023 Dec. I cannot comment since l seldomly use, all l know is all the staff are so perfect and responds so quick, especially Ms. Wing
2024幎5æ15æ¥
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iTalkBB Canada Inc. ããã®åç
Hi Roberto Chan,
Thank you so much for your kind words! Weâre delighted to hear our teamâs quick responses have made a positive impression, and weâll be sure to pass your praise to Wing.
We truly appreciate your support and will keep delivering the same attentive service whenever you need us.
Since subscribing to iTalkBB telephoneâŠ
Since subscribing to iTalkBB telephone service, I am very pleased with their customer service team - very helpful and efficient in responding to our queries. The home phone line with an app connected to my smartphone is very effective and convenient. Iâm very happy to have subscribed to iTalkBB and highly recommend their service.
2024幎5æ15æ¥
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iTalkBB Canada Inc. ããã®åç
Hi Maria, Thank you for your wonderful feedback! Weâre delighted to hear that our customer service team has been helpful and efficient, and that youâre finding the home phone line with the smartphone app both effective and convenient.
We truly appreciate your recommendation and will continue working hard to provide you with reliable service and support.
A great company
A great company, excellent product, very good customer service, excellent sales and customer service agent, ten thumbs up to them.
2024幎5æ15æ¥
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iTalkBB Canada Inc. ããã®åç
Hi Albert,
Thank you so much for your generous feedback! Weâre thrilled to know youâre happy with our products, service, and team. Your âten thumbs upâ truly means a lot to us.
Weâll keep working hard to provide the same excellent experience every time.
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