iTalkBB Canada Inc.レビュー 

iTalkBB Canada Inc. からの回答

2026年2月9日

Hi Franco,

thank you for your kind feedback and support!
We’re delighted to hear that Franco Tang provided you with courteous and professional service and helped you find the right plan. If you ever need any assistance, please feel free to reach out. We’re always here to help!

iTalkBB Canada Inc. からの回答

2026年1月19日

Hi Ling Yang,

Thank you for your kind words. We’re glad our quick responses made a great impression, and we’ll make sure to share your feedback with Wing.

We truly appreciate your support, and we’ll continue to be here whenever you need us.

iTalkBB Canada Inc. からの回答

2026年1月19日

Hi M&M Ziur,

Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.

To help us investigate and resolve this properly, we’ve sent you a request for more details (such as your account/order information, the phone number associated with the service, and the best way to reach you). Once we receive your information, our team will review your case as a priority and follow up as soon as possible.

We truly value every customer and take concerns like this very seriously. We apologize again for the inconvenience, and we appreciate the opportunity to make this right.

iTalkBB Canada Inc. からの回答

2026年1月19日

Hi B Lee,

Thank you for your wonderful feedback. We’re truly glad you found our customer service thoughtful and thorough. Your support means a lot to us, and we’ll keep working hard to deliver the same level of care every time.

iTalkBB Canada Inc. からの回答

2026年1月19日

Hi B Chang,

Thank you for taking the time to share this. We’re so glad Jenny was able to support you over the phone with clear, helpful advice. We’ll be sure to pass along your kind words, it means a lot to know you felt genuinely cared for, even before placing an order.

If you ever have questions in the future, we’re always here to help.

iTalkBB Canada Inc. からの回答

2026年1月19日

Hi tina chan,

Thank you for sharing your experience and welcome to the iTalkBB Prime App! We’re happy to hear Wing responded quickly and walked you through the app with patience. We’ll make sure your feedback is passed along to Wing, it will mean a lot to them.

Thanks again for choosing iTalkBB, and please feel free to reach out anytime you need help.

iTalkBB Canada Inc. からの回答

2026年1月19日

Hi tony wong,

Thank you for your feedback! We’re glad Wing was able to help in every way and keep things moving quickly and efficiently. We’ll be sure to share your kind words with Wing, much appreciated.

iTalkBB Canada Inc. からの回答

2026年1月19日

Hi Eric,

Thank you so much for your support! We’re really happy you’re enjoying iTalkBB. Whether it’s the Prime App and mobile service, home phone, Chinese TV, or smart home security, our team is always here to help you get

iTalkBB Canada Inc. からの回答

2026年1月19日

Hi Bernard Woo,

Thank you for being a long-time iTalkBB Home Phone customer in Toronto, and for sharing such a detailed review.

We’re so glad to hear the Hong Kong number app service was helpful during your trip to Hong Kong and China, especially for receiving OTP messages. We’re also sorry for the login trouble you experienced, but we’re very happy Wing was able to step in quickly and patiently guide you through the steps until everything was working again.

We’ll be sure to pass your thanks to Wing. If you ever need help in the future, please don’t hesitate to reach out.

iTalkBB Canada Inc. からの回答

2026年1月19日

Hi Ye Alicia,

Thank you for sharing! We’re glad the Asia SIM worked smoothly in Singapore and Malaysia, just plug in and go, no extra setup needed. Appreciate your support!

iTalkBB Canada Inc. からの回答

2024年12月3日

Hi Lynda Wu, thank you for sharing your feedback. We understand your concerns and appreciate the opportunity to address them.
The $2.88 fee you mentioned is a standard regulatory/compliance charge, which covers several essential services, including porting costs, E911 charges, system access fees, HST paid to service and equipment providers, Do Not Call costs, DID costs, and other related regulatory fees. These charges are collected by iTalkBB and paid over to the relevant government departments.
This fee is clearly highlighted in the application process and is also available for review on our website, ensuring transparency from the start. We aim to provide a simple and inclusive pricing structure by charging a low flat rate for these fees, unlike many other telecom providers who itemize these charges separately.
We value your business and are committed to providing you with high-quality service. If you have any further questions, please don't hesitate to contact us at customer.service@italkbb.com.
Thank you for your understanding.

iTalkBB Canada Inc. からの回答

2024年9月19日

Thank you for reaching out regarding your concerns about points redemption and the cancellation process. We appreciate your feedback and the opportunity to clarify these matters.

We apologize for any confusion regarding the expiration of your points. Our current policy does not automatically deduct points each month, as we want to ensure all customers have the opportunity to redeem them at their discretion. However, we understand that this can lead to misunderstandings, and we are reviewing our processes to improve the customer experience.

Regarding your cancellation request, we recognize that waiting for a callback can be inconvenient. Our team is working diligently to ensure timely communication, and we are committed to making this process as smooth as possible.

If you have any further questions or need immediate assistance, please do not hesitate to reach out to us directly at 1-877-482-5503 or ca.customer.support@italkbb.com.

iTalkBB Canada Inc. からの回答

2024年6月3日

Hi Bubble X, we apologize for the inconvenience caused by the multiple calls you received within a short period. This is not the experience we aim to provide for our valued customers.
We appreciate your feedback and would like to address your concerns promptly. Please contact us at ca.customer.support@italkbb.com so we can resolve this issue and ensure it does not happen again.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

iTalkBB Canada Inc. からの回答

2025年9月18日

Hi Brandy, Thank you for your kind words! We’re so glad to hear that Wing was helpful during your account setup and provided attentive follow-up service. It’s also great to know that your calls to China have been clear and of good quality.

We truly appreciate your support and will continue working hard to deliver reliable service and caring customer support.

iTalkBB Canada Inc. からの回答

2025年9月18日

Hi Roberto Chan,
Thank you so much for your kind words! We’re delighted to hear our team’s quick responses have made a positive impression, and we’ll be sure to pass your praise to Wing.

We truly appreciate your support and will keep delivering the same attentive service whenever you need us.

iTalkBB Canada Inc. からの回答

2025年9月18日

Hi Maria, Thank you for your wonderful feedback! We’re delighted to hear that our customer service team has been helpful and efficient, and that you’re finding the home phone line with the smartphone app both effective and convenient.

We truly appreciate your recommendation and will continue working hard to provide you with reliable service and support.

iTalkBB Canada Inc. からの回答

2025年9月18日

Hi Albert,
Thank you so much for your generous feedback! We’re thrilled to know you’re happy with our products, service, and team. Your “ten thumbs up” truly means a lot to us.

We’ll keep working hard to provide the same excellent experience every time.

iTalkBB Canada Inc. からの回答

2025年9月18日

Hi Wallace Lam,
Thank you for your wonderful feedback! We’re delighted to hear that you’ve had an excellent experience and that our improving features and friendly, speedy customer service have stood out to you.

We truly appreciate your recommendation and will continue working hard to deliver the best service and features possible.