Maui Motorhome Rentals - Melbourne レビュー 17

Thank you for an amazing travel experience. Everything was well organized from start to finish, making the trip smooth, enjoyable, and stress-free.

Very friendly people and good quality equipment

Worst experience ever before get the van was everything good after pick up the van nothing support or help we have no water for 5 days and block sing shower and basement and we book the van for 7 days
And from management help 0 (zero)
No return calls or email

People all very helpful. Vehicle and facilities that worked without issues. Replied to queries and doubts pre-booking fast and comprehensive, for first time caravan use. Paid more but meets expectations. Will use your company again next trip to Perth

We had an absolutely amazing time with our Maui rental. We collected it in Melbourne and did a road trip across Victoria taking in the Great Ocean Road and Phillip Island. We then enjoyed the beautiful and changing countryside of Victoria and NSW. We travelled thousands of kms and enjoyed some wonderful campsites along the way, especially Bimbi Park near Great Otway National Park where we slept ‘under the koalas’.

This was our first ever road trip and my first time of driving a motorhome. (In fact, the largest vehicle I have ever driven is an estate car). If I can do it, anyone can! It wasn’t as daunting as I thought it was going to be. I was advised to just use the side mirrors and you forget about the size. It worked! 😄

It was most certainly the adventure of a life-time and we visited so many more places than we would have otherwise. I made memories with my two daughters which will last forever.

The reason for four stars and not five stars is that whilst the staff were extremely friendly and helpful, there were far more customers than there were staff. This meant we had quite a wait to be allocated our motorhome and get on the road and this put us behind on our itinerary.

If you’re working on an extremely tight itinerary like we were, then factor in additional wait time so that your time is covered.

Have an amazing trip wherever you go. I’m sure you will have the most fantastic time and will make some forever memories of your own. 😄

Thank you Maui for giving us such an amazing and memorable adventure. 🥰 x

Our experience was great due to the ease of booking our 6 berth “river “motor home , including the support we received along the way around Australia.
If we had an issue or enquiry, there was prompt response within minutes via the phone.
During our 3 month around Australia Trip of a lifetime, it was peace of mind to know if an issue arose, we could ring the Staff to accommodate any issues.

Our Maui rental location was easy to find and the vehicle was exactly as booked.

The staff at pick up were pleasant but lacked knowledge of the workings of the camper. The Maui camper itself was not worth the premium price as it's layout was identical to a cheaper Apollo of the same make. Maybe younger in age but a layout that lacked space and extras for the premium category. Disappointing. Will be doing much more research next time.

Very accommodating & fantastic vehicle to drive & sleep in. Staff were very friendly.
Thank you.

We got a technical problem with the camper (door lock broken) after 1 week. The customer support that we got from THL/maui was way below expectations. Eventually we had to find a solution ourselves (closing the door with some rope) for the remaining 10days. When bringing back the camper in Adelaide, the only comment I got from the THL /maui staff was that it must have been annoying and that the door will be fixed now (which to be honest was no longer our problem).

Wait time on pickup. No vanity in toilet/shower. Insufficient blankets for cold nights.

Overall we had a good experience. From picking up to dropping the motor home it was an easy process. However it would be easier to let customers know specifically what they need to do prior to returning the vehicle. The emails we received were
* you need to do this {but if you have opted for a package you dont have to do it}.
Its very confusing. This email sounds more generic. Why don't you have a custom email depending on the package customers opt for. After receiving that email we had to make couple of calls to confirm couple of things. It could easily be avoided. Other than that everything was good.

Easy to check in
Great induction on how to use everything in motorhome and drop of was a breeze.
The vehicle itself was great to drive with kids
Had all the luxury of kitchen , utensils 2 sleeping areas with bedding and air con/heater separate toilet and shower
Good size fridge and ample storage for 4 day getaway

Best experience! We will be back soon

My experience with this motorhome rental was disappointing, and I feel compelled to share my concerns:

1. The "maui_AU_Beach_Fleet-Sheet_2627" clearly states that Android Auto/Apple CarPlay are included. However, these features were not available, which was very misleading. The only positive aspect was that an Asian male staff kindly lent me his own air-vent phone holder, for which I am grateful. His help was the only saving grace.

2. The reversing camera only displays a top-down view from the rear, which is only somewhat useful for parking—having a spotter is far more effective. It does not provide a rearview perspective, making it completely useless when driving on the road. This significantly detracted from the driving experience.

3. When preparing the bedding with the sheet, we found food crumbs, dead insects, and dust underneath the rear bed cushions. It was extremely unhygienic and gross!

4. Sleeping on the rear bed was uncomfortable due to noticeable gaps between the cushions. We managed to get a slightly better sleep on the overcab bed because it has a one-piece mattress, but it is too short and too low for adults. Additionally, there are no USB ports or charging plugs available in the overcab area.

5. The fridge should be able to automatically switch between three power sources (12V house battery, 240V mains when plugged in, and gas bottle). However, regardless of whether we used auto or manual switching, the fridge only worked when plugged into 240V mains. As a result, our meat and especially our frozen foods kept melting and refreezing, which compromised their quality.

Overall, our experience was far from satisfactory, and I hope future renters consider another company if these issues can not be addressed.

The second time we have used Maui, similar experience with check in delays. However the staff were absolutely wonderful, especially Emma, who couldn’t do enough for us. What a joy she is.