I had order a part and not understanding properly the part was incorrect. I emailed the shop explaining what I intended to do and it wasn’t possible. They said return which I did with a full r... もっと見る
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My mower package (Stihl RMA 235 ) was competitively priced . Ordering was a breeze , communication throughout was superb . Product arrived very well packaged and on time . Mower is very quiet and cuts... もっと見る
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After purchase I used the mower for the first time there seemed to be a fault as the electric cylinder kept cutting out. I emailed Ron Smith and had a response from Steffan virtually straight away. I... もっと見る
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Easy service everything on time However when l phoned to see what chain l needed as a replacement the person who answered was totally rude he told me he doesn’t deal with that hung up and put me on... もっと見る
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企業情報
当該企業による記述
We're proud to be recognised as one of the UK's leading garden machinery specialists. In 2026, we were crowned UK's Leading Garden Machinery Dealer at the STIHL Awards and were also honoured with the prestigious STIHL 100 Year Award, recognising excellence across every aspect of our business. This follows being named Garden Machinery Dealer of the Year 2025 at the Service Dealer Awards. Welcome to Ron Smith & Co., a name synonymous with excellence in garden and estate machinery since 1967. Founded by Ron Smith, the business has grown from humble beginnings into one of the UK's leading specialists, supplying premium garden and estate machinery to both domestic and professional customers. Today, Ron's vision continues under the leadership of his son, Mark Smith, with the same commitment to quality, expert advice and outstanding customer service. Our extensive range includes everything from lawnmowers, ride-on mowers and chainsaws to robotic mowers, hedge trimmers, leaf blowers and other specialist equipment. As authorised dealers for many of the industry's leading brands, we're committed to offering products that deliver exceptional performance, reliability and value. Sales: Visit our Worcester or Hereford showrooms, or shop online at www.ronsmith.co.uk for delivery across Great Britain. Repairs & Servicing: Our experienced engineers provide expert servicing and repairs to keep your machinery performing at its best. Spare Parts: Our dedicated parts department stocks an extensive range of genuine replacement parts and accessories. Robotic Mower Specialists: Our specialist team provides expert advice, installation and ongoing support for the latest robotic mowing technology. At Ron Smith & Co., we believe in providing more than just great products. We're passionate about helping our customers find the right solution for their needs, backed by knowledgeable advice, dependable after-sales support and industry-leading service. For nearly 60 years, we've remained committed to the values on which the business was founded: integrity, expertise, quality and customer care. Whether you visit one of our showrooms or shop online, we're here to help you create and maintain beautiful outdoor spaces with confidence.
Buy with Confidence
Authorised dealer with expert support
Since 1967, we've supplied premium garden machinery backed by expert advice, manufacturer-approved servicing, genuine spare parts and dedicated after-sales support. When you buy from Ron Smith & Co., you're buying from a trusted authorised dealer.
連絡先
4 Newtown Road, Shrub Hill, WR5 1HF, Worcester, 英国
- 01905738800
- sales@ronsmith.co.uk
- ronsmith.co.uk
STIHL Award Winners 2026
4.8
優良
849件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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Ron Smith & Co felt like a trustworthy company
Good communication with the company . Careful packaging and item exactly as ordered.
2026年7月14日
Excellent service and follow up with my…
Excellent service and follow up with my purchase. Very pleased with my Segway Navimow mower.
2026年7月9日
Ron Smith poor service.
Ron Smith, great at selling things to you but useless at after sales care.
Brand new Echo strimmer supplied by RS used 3 times developed a running fault. RS took a £40 deposit to look at it. They decided it was a fuel issue which had caused damage to the carburettor so outside warranty. £214 quoted to fix
I took it away bought a £12 replacement carburettor refuelled and it’s running brilliantly! 10 minute REALLY EASY FIX!
Not the first time I’ve had issues with RS but it will be the last. Avoid is my advice. Plenty of other dealers in Herefordshire!
2026年7月10日
自発的なレビュー
Ron Smith & Co Ltd. からの回答
We're sorry to hear you're disappointed with your experience.
When the machine was brought to us with a running fault, we advised that it sounded like a fuel-related issue, which is not covered under the manufacturer's warranty. As with all machines brought in for diagnosis, we charge an inspection fee to cover the technician's time in identifying the fault. If the fault is found to be a valid warranty claim, this fee is refunded.
Our diagnosis identified a faulty carburettor caused by a fuel-related issue. As an authorised Echo dealer, we only quote and fit genuine Echo parts and follow the manufacturer's repair procedures. Our quotation therefore included a genuine Echo carburettor, new gasket, fuel filter and labour to complete the repair.
We appreciate that you've chosen to fit an aftermarket carburettor yourself and that this has resolved the issue. However, as an authorised Echo dealer, we cannot fit or recommend non-genuine parts, and using them may affect the manufacturer's warranty. We can only carry out repairs using genuine Echo parts in line with the manufacturer's requirements.
While we appreciate your feedback, we stand by the diagnosis and the advice we provided.
Right product on time …
Right product on delivered by driver properly in line with my request
2026年7月6日
Ron Smith & Co Ltd. からの回答
Thank you, Francis! We're pleased to hear your order arrived exactly as requested. We appreciate your feedback and look forward to seeing you again.
Great service
Quick delivery. Very little hassle. Product in perfect condition. Overall great service.
2026年6月30日
Ron Smith & Co Ltd. からの回答
Thank you for your review, Greg! We're delighted you were happy with the delivery, your purchase, and the service you received.
Incorrect product
I had order a part and not understanding properly the part was incorrect.
I emailed the shop explaining what I intended to do and it wasn’t possible.
They said return which I did with a full refund no problem at all.
Fantastic customer service, others could learn from these.
Thank you for the advice
2026年6月30日
Ron Smith & Co Ltd. からの回答
Thank you for your review, James! We're pleased we could make the return and refund process straightforward. We really appreciate your kind words about our customer service.
excellent service and great prices
2026年6月23日
自発的なレビュー
Ron Smith & Co Ltd. からの回答
Thank you for your review, Steven!
Excellent Experience
Very helpful person who took the telephone call and quick delivery via DPD of item ordered which was exactly wjat I needed
2026年6月26日
Ron Smith & Co Ltd. からの回答
Thank you for your review, Dinah! We're delighted our team could help you find what you needed and that your order arrived quickly.
Ron Smith & Co Ltd. からの回答
Thank you for your review, Richard!
Very poor customer service
Very poor customer service. Not willing to admit their mistakes. Blatantly misleading trading practices (mis-selling products). Genuinely, one of the worst companies I've had the misfortune of dealing with.
2026年6月26日
自発的なレビュー
Ron Smith & Co Ltd. からの回答
We're sorry to read your review. Unfortunately, we haven't been able to identify your order from the information provided. We've contacted you through Trustpilot to request some further details so we can investigate your concerns. We take all customer feedback seriously and hope to have the opportunity to look into this for you.
Knowledgeable staff you can talk to.
Knowledgeable staff you can talk to. Good range of reasonably priced products.
Free Delivery.
2026年6月17日
Ron Smith & Co Ltd. からの回答
Thank you for your review, Keith! We're delighted you were happy with our knowledgeable team, product range, and value. We really appreciate your support.
Ron Smith & Co Ltd. からの回答
Thank you for your review, Brian! We're pleased you were happy with your purchase.
I was disappointed with the delivery…
I was disappointed with the delivery service. They didn’t inform me of the day or the time of the delivery
2026年6月13日
Ron Smith & Co Ltd. からの回答
Thank you for your feedback. We’re sorry to hear you were disappointed with the delivery experience. Standard pallet deliveries are normally booked in directly with the customer, and our records indicate this was done by the courier in this instance, so we’re sorry if the delivery arrangements were not communicated as expected.
Your advice was spot on and you fitted…
Your advice was spot on and you fitted my robot Husqvarna mower, which works well and gives me peace of mind that my lawn looks good without employing others to cut my lawn. Your staff were helpful and very efficient. Thank you
2026年6月11日
Ron Smith & Co Ltd. からの回答
Thank you for your review, Judith! We’re delighted to hear your Husqvarna robotic mower is working so well. We’re also pleased our team could provide the advice and service you needed.
Good but don't expect it next day
Ordered on the 1st June did not receive item until 12th June. Although website did say item was in stock, not sure what the delay was?
2026年6月11日
Ron Smith & Co Ltd. からの回答
Thank you for your feedback. At the time of ordering, we advised on our website that we were experiencing higher-than-usual demand, which was affecting dispatch times. We appreciate your patience and are pleased that, since then, we have made improvements which have significantly reduced our delivery times.
when contacted them the person I spoke…
when contacted them the person I spoke to was very helpful and polite, delivery was very quick and I was informed all the time of the processing of my order, all In all a very great experience . Also my purchase was at a great price.
2026年6月11日
Ron Smith & Co Ltd. からの回答
Thank you for your review! We're delighted you were happy with the service, communication, and pricing. We really appreciate your kind words.
Alfred is now safe and sound
Alfred is now safe and sound in his garage. It does what it is supposed to and unlike my home made one does not shield the GPS signal. great service from the web team again.
2026年5月22日
自発的なレビュー
Ron Smith & Co Ltd. からの回答
Thank you for your review! We're delighted Alfred is now settled into his new garage and that it's working exactly as intended. We really appreciate your continued support and kind words about our web team.
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