Ancaster Group レビュー 

I had a wonderful experience and all the staff here are lovely. Especially Jurie who helped me find my car and also with all the processes involved in the purchase of it .everything was stress free and he even went above and beyond to come and drop the car to my home.I am a little late writing the review as I bought my car in June .But good service stays with you and I will always remember his kindness. And the car i bought is also great!! Thank you

Very bad customer services, they were not helpfull .they were racieved Very poor customer service. The staff were not helpful and I found their attitude extremely rude and disrespectful. I also felt that I was treated unfairly and that there was a racial element to the way I was treated. Very disappointing experience.

Jessica Was absolutely amazing she helped up throughout the process
She is a great asset to this company
Despite we had a couple of issues with Ancaster she was kind enough to look after us and sort everything out
Shout out to her
Thanks Jess
Turpin xx

A few days ago, I left a plain-spoken review of my customer experience at Ancaster Heathrow located at the Clockhouse Roundabout, on Staines Road in Feltham. I had visited the branch as I had a MOT scheduled. The comment was sent thru the automated email link I had received directly from Ancaster. This was done late evening on Thursday. On Friday a.m., the following day, I received three phone calls where the number was withheld (07:59, 08:00, 08:16). As my mobile phone does not accept private calls, the Ancaster manager at the Heathrow showroom had no alternative but to call me from the Ancaster dealership office. This call took place at 08:17 and lasted approximately 35 minutes, and 48 seconds. During this extremely uncomfortable and unreasonably timed phone call, the Ancaster manager berated me for submitting an undesirable review. Moreover, he gaslit me on the atrocious experience I had received on the day of the MOT. Instead of resolving the issue, the franchise manager argued with me for not speaking to him before I sent my reply. After 18+ years of being a loyal customer and brand advocate, he also said in no uncertain terms, in the future, I should go elsewhere. This confrontational phone conversation was an egregious breach of professional boundaries, customer service standards, and data privacy (UK GDPR). As my confidential client data was misused to initiate a retaliatory personal grievance call, I called Ancaster Heathrow back during standard business hours and cancelled my service agreement plan. Feedback surveys should be used to improve service, not to make customers feel targeted or distressed.

After a test drive and agreeing a price
Manager overruled deal and sold to someone else who was in showroom
Dreadful behaviour my daughter was devastated will go elsewhere

I bought a Skoda Kodiak in February 2024 from Allams Skoda, unfortunately we have experienced intermittent issues ever since with the start-stop functionality amongst other things. I do not believe that the vehicle sold to us was fit for purpose. I had previously been dealing with Mr Baldwin but he has now left the business, when my wife brought the car in for yet another diagnostic test and repair (circa 5 weeks ago) she was dealing with a gentleman by the name of Russell but he has subsequently left the business.

Prior to picking up my car circa 3 weeks ago, I called up and asked if a gentleman by the name of Nish (to my knowledge the only senior person left in the building) would be available to discuss the ongoing issues, I was informed that he would be on site and available to speak to me and that a message would be passed to him in advance of pick up. Upon picking up the vehicle, I was told that Nish was on site but not available for the entire day and could not be interrupted. I therefore left him a dossier of documents relating to the history of the vehicle along with my mobile number and a request to phone me.

I have since followed up 5 times via Ancaster customer services in an attempt to speak with him. I have asked if someone else might speak to me and was told that nobody else could. I asked to escalate the issue and was told that no escalation route exists (really?!). I raised a complaint which fell upon deaf ears. As it stands, I feel that the level of customer service I have received is abysmal.

The service was fine under Allams and the issue was acknowledged but once it had been bought out by Ancaster the service fell off a cliff, I have been advised to contact the ombudsman as Ancaster customer services has no intention of looking into or resolving the issue.

The sales team is doing an amazing job to help customers - especially Martin.
I have to give 2 stars to the aftercare service team (service department). They are two amazing team members, but the other two are very rude and not happy to answer questions. For the question of why it is expensive, their answer is because this is our price... I think customers need a better explanation of why they need to pay that much. Another Nissan service replaced me for 5 times cheaper.
Do not try to contact the after-sales manager, as you will receive a generic email, and if you reply, you will never receive a response. Contacting the general Ancaster service, you will only hear that they are apologising and that they will deal with this internally.
You can buy a car there, but use a different service department.

WENT TO ANCASTER WELLING JACK WHATSON SALES PERSON SPOKE TO ME HE DID NOT HAVE TIME FOR ME I ARSK ABOUT A JAECOO 7 HE COULD NOT ANSWER QUESTION ABOUT THE CAR DID NOT SEAM INTERESTED ABOUT ME BUYING A CAR SO I WILL BE GOING TO ANOUTER DEALER YOUR LOSS

Had a great experience buying my grandads car. Esme was super helpful. Would highly recommend this place

I have been a customer with the Dacia Service Team at Ancaster Dartford. Recently, I needed to replace my Dacia car and Nick and his team provided a service excellent in trying to assist me to source a replacement car. Unfortunately they did not have anything suitable available to meet my requirements and quick timeframe, but I am very happy to recommend their communications and services. I have been lucky to source a new Dacia vehicle with another approved dealer, but I will continue to rely on the Dartford Team for my ongoing after service requirements. Thank you Nick, regards KC

Working with Scott was very easy. He quickly found what I was looking for, was very helpful in arranging the right deal and was efficient with all of the arrangements. A real professional!

I was greeted so nicely by the staff on my arrival. The staff new all the answer to my questions, I was walked and talked through the whole process with a wonderful cup of coffee in hand. I can honestly say they were all amazing. I will be recommending this showroom to everyone. I could not fault their process.
Thank you all so so much for help.

After a visit to the Bromley showroom today, I can but say I am disappointed in their customer service. I had an appointment booked, when I arrived no one knew who that was and it was a scramble to work out who I had been assigned to. Next they looked at my car and then went straight to figures. No test drive, just a coffee while I waited. In which the sales guy returned, and told me I would need a large deposit which went up from £5000-7000 in 10 seconds, with no paperwork provided. When I asked this, he told there was no point in printing numbers if I cannot do the deposit. Same as a test drive, this would also be pointless. When I mentioned that Land Rover had valued my car £4,000 higher than they did, he suggested I take my business there. When I decided to leave I said I could make the deposit and he asked me to sit back down- I decided this is not a place I would want to part with my money. To say the customer service was poor, would be a compliment. Thank you for the advice, I will be taking my business elsewhere.

I was interested in a Nissan Qashqai N-Connecta E-Power and found the spec and colour I was looking for online and then dealt personally with the Sales Manager Tom, who couldn’t have been more helpful and efficient.
Due to unforeseen circumstances, I had to withdraw from my purchase but if/when my circumstances change, I would have absolutely no hesitation in returning to Nissan Ancaster at Slough.

My daughter just bought a second hand Nissan juke only had a mth but has had to take it back as the clutch was loose mechanic that looked at it told them it was a loose blot on it and tighting it and was ok to drive so she asked another mechanic to look and kindly did so he than come out and found out lots of things was wrong which was not safe which was lucky as my grandson in that car to iam very angry at mechanic who looked at it first I don't think he should be working there as people's life are in there hands but the second mechanic did his job so glad he was there sorry don't know there names but asked my daughter to found out when she picks her car up the same thing happened to me

TAMIKA WAS EXCELLENT HELPING ME

I would strongly advise anyone against buying a Hyundai. The problem is the after sales service is truly awful. If you need an in warranty repair done, prepare to wait months for an appointment. I am truly dreading a serious repair being needed, as at least I can still use the car whilst awaiting repair.
It is the same with routine servicing. It is months until you can get an appointment then when you turn up to leave your car you wait in a long queue while some pretty inept people check everyone in. If you are lucky you will get a call when the car is ready, but be prepared to wait 30 minutes or more when you collect it. I have never experienced such poor service at any other garage and in my time I have dealt with many different brands.
Avoid Hyundai. If you don't believe me just do a trial phone up to ask to book a car in... Then you will realise there is a big problem here.
My problem with the tyre pressure monitoring system, which has a fault has been going on since March. It wasn't rectified at the service. It was booked in , reset but failed again a week later... Next appointment October. Ridiculous

Always helpful and informative. Saad helped me with choosing the right car and service plan for me. I would highly recommend.

This is the worst customer service I have ever received.

I bought a car from them instead of a cheaper private seller for peace of mind and knowledge that if anything went wrong it could be fixed with official parts under warranty.

How wrong I was! After the gear selector broke it has taken them 11 weeks to find the part and fix the car. During this time I repeatedly called to see if they had made any progress (the car is 7 years old, it should not take this long). I asked about getting a courtesy car or some compensation but was told I could not have any, with no reason given. I mentioned it was under warranty on every call.

Today they tell me it is ready to pick up. I go to pick it up and they try to charge me! They deny I have ever said it is under warranty, and that I approved the cost of the repairs (I was never once told the cost of the repair or gave approval). So after spending another half an hour getting to the garage I have to go back home without a car again. I suppose what’s one more day when they have already been failing at their job for eleven weeks!

Avoid this place like the plague. They could literally not care less about the customers.

Rude customer service at service desk.
My car had a diagnostic check to detect a starting / chassis control fault .
A part ( relay) was replaced.
After driving home the car would not start. AA discovered a flat battery caused by an alternator that wasn’t working. AA could not understand how this could have been missed / not checked by Nissan service team.