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Apollo Motorhome Holidays - Christchurch レビュー 

50
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TrustScore 5段階評価の4

4.1

159 Orchard Road, Harewood, 8053 Christchurch Airport, North Island, NZ

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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

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5つ星のうち5の評価

This was our third time renting a motorhome with Apollo Motorhome Holidays. For our first two trips, we had Apollo motorhomes, while on this third trip we were provided with a different brand. Howev... もっと見る

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5つ星のうち4の評価

I am thankful for videos I had to watch before the renting the van. Even though it took a long time for the renting process to take, it's necessary, looking back, to go through in detail.

企業が回答しました

5つ星のうち4の評価

The staff at the counter was good in explained the terms and conditions rental. The Campervan that we have, has a bit of problem. The sink is slightly choke and also the bathroom, water didn't go d... もっと見る

企業が回答しました

5つ星のうち4の評価

The overall pickup and dropoff process was relatively smooth and straightforward. The wait time could improve at pick up as it needed to wait quite a bit for our turn. Would be helpful if they informe... もっと見る

企業が回答しました


企業情報

  1. RV車レンタル代理店

当該企業による記述

Take the ultimate adventure with Apollo, thl’s flagship rental brand. With the most extensive and diverse fleet, Apollo has an unrivalled selection of options to suit every traveller’s unique style and needs.​ Apollo offers a motorhome for every kind of traveller and every kind of journey. Whether it’s a family making memories at a favourite holiday park, a couple chasing a romantic escape, or friends embarking on a bucket-list road trip; Apollo has the right motorhome to match the moment.​


連絡先

  • 159 Orchard Road, Harewood, 8053, Christchurch Airport, North Island, ニュージーランド

  • 0800 845 222

4.1

ほぼ満足

TrustScore 5段階評価の4

50件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.1

すべてのレビュー

(50)

過去12か月のレビュー数: 418件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

I am thankful for videos I had to watch…

I am thankful for videos I had to watch before the renting the van. Even though it took a long time for the renting process to take, it's necessary, looking back, to go through in detail.

2026年9月19日
Apollo Motorhome Holidays - Christchurch ロゴ

Apollo Motorhome Holidays - Christchurch からの回答

Thank you, Tae. We are so pleased to hear that you found our videos super helpful. Thank you for letting us know!

5つ星のうち5の評価

Amazing service

Amazing service , pick up and drop off was smooth, No any issues at all

2026年10月1日
Apollo Motorhome Holidays - Christchurch ロゴ

Apollo Motorhome Holidays - Christchurch からの回答

Thank you, Roshan! We are delighted to hear how much you enjoyed your Apollo holiday.

5つ星のうち4の評価

The overall pickup and dropoff process…

The overall pickup and dropoff process was relatively smooth and straightforward. The wait time could improve at pick up as it needed to wait quite a bit for our turn. Would be helpful if they informed how the pickup vehicle would look like as we missed the first one. Staff were friendly.

2026年9月24日
Apollo Motorhome Holidays - Christchurch ロゴ

Apollo Motorhome Holidays - Christchurch からの回答

Hi Sufi, thank you for your review. We are sorry to hear that you experienced a longer wait-time and appreciate your suggestion. We hope that, despite this, you had a lovely holiday once you were on the road.

5つ星のうち4の評価

The staff at the counter was good in…

The staff at the counter was good in explained the terms and conditions rental.

The Campervan that we have, has a bit of problem. The sink is slightly choke and also the bathroom, water didn't go down the drainage, but went to the passenger seat.

2026年9月24日
Apollo Motorhome Holidays - Christchurch ロゴ

Apollo Motorhome Holidays - Christchurch からの回答

Hi Jeanne, we are glad you enjoyed your experience with our crew's thorough service. Thank you for your review. We appreciate you letting us know about the plumbing and drainage issues you encountered in the vehicle, and our maintenance team will inspect and repair these systems to prevent this from happening again.

5つ星のうち5の評価

This was ouAnother Great Experience with Apollo – Our Third Trip!r third time renting a…

This was our third time renting a motorhome with Apollo Motorhome Holidays. For our first two trips, we had Apollo motorhomes, while on this third trip we were provided with a different brand. However, the overall experience was still excellent.
The motorhome was clean, comfortable, well equipped and suitable for our journey around New Zealand. The staff were friendly, helpful and professional, and the whole process from pick-up to return was smooth and hassle-free.
We have always had a good experience with Apollo, and this third trip was no exception. We really enjoyed our journey and would definitely choose Apollo again for our future motorhome holidays. Highly recommended! ⭐⭐⭐⭐⭐

2026年9月19日
Apollo Motorhome Holidays - Christchurch ロゴ

Apollo Motorhome Holidays - Christchurch からの回答

Thank you for your kind words! We are delighted to hear you had an amazing time and we thank you for choosing us for a third time. We look forward to welcoming you back for your fourth trip!

5つ星のうち5の評価

Amazing and wonderful

We had a wonderful and amazing holiday with an Apollo campervan hired from the THL Christchurch Airport branch.

From the very beginning, everything went so smoothly. The airport pickup was convenient, and the check-in staff were always smiling, welcoming, and friendly. The whole process of getting us onboard was easy and efficient, which gave us a great start to our wonderful South Island New Zealand adventure.

We had an amazing experience throughout our trip. The campervan was comfortable, convenient, and made travelling around the South Island so enjoyable.

Returning the vehicle was just as easy and convenient. A special thank you to Iva, who helped us through the return process in such a professional, friendly, and welcoming manner.

A big thank you to all the staff at the THL Christchurch Airport branch, including the team who dropped us back at the airport. Your excellent service helped make our holiday a truly memorable experience.

We would happily recommend Apollo Campervans and the THL Christchurch Airport team to anyone planning a New Zealand campervan adventure!

2026年9月25日
Apollo Motorhome Holidays - Christchurch ロゴ

Apollo Motorhome Holidays - Christchurch からの回答

We are so pleased to hear you had such a wonderful and amazing holiday with one of our campervans. It is fantastic to know that our airport pickup, efficient check-in, and comfortable campervan contributed to your enjoyable South Island adventure.

We are also delighted that the return process was easy and convenient, and we appreciate your kind words about our team. Your recommendation means a great deal to us.

5つ星のうち4の評価

Checking in and returning the vehicle…

Checking in and returning the vehicle couldn't have been easier. The staff were friendly and helpful. Couldn't have been a better experience.

2026年9月21日
Apollo Motorhome Holidays - Christchurch ロゴ

Apollo Motorhome Holidays - Christchurch からの回答

Thank you for your kind words, Estelle!

5つ星のうち4の評価

Well equiped new camper

Late model motor home was very clean and well equiped for our touring holiday. Easy check in and check out with friendly staff

2026年9月21日
Apollo Motorhome Holidays - Christchurch ロゴ

Apollo Motorhome Holidays - Christchurch からの回答

Hi Stephanie, thank you for your review. We are delighted to hear how much you enjoyed your Apollo experience.

5つ星のうち2の評価

I got absolutely robbed for a repair to…

I got absolutely robbed for a repair to the underside or the vehicle.
One screw had come out of the plastic under gard.
$500 for one screw.
Total scam

2026年8月28日
Apollo Motorhome Holidays - Christchurch ロゴ

Apollo Motorhome Holidays - Christchurch からの回答

Thank you for your feedback, Roy. To clarify, the damage charges related to multiple areas of damage, and this was not covered by the liability option you had selected. We regret any inconvenience this has caused.

5つ星のうち5の評価

Amazing experience

The team made it super easy to just enjoy our holiday in the camper! From check in to check out

2026年9月9日
Apollo Motorhome Holidays - Christchurch ロゴ

Apollo Motorhome Holidays - Christchurch からの回答

Thanks so much, Josh!

5つ星のうち5の評価
Apollo Motorhome Holidays - Christchurch ロゴ

Apollo Motorhome Holidays - Christchurch からの回答

Thank you! We are delighted to hear how helpful and friendly our crew were. We appreciate you sharing your experience with us.

5つ星のうち5の評価

Friendly staff were so helpful with…

Friendly staff were so helpful with useful information. Service was second to none and staff went out of their way to help me and my 2 dogs get to and from where I parked my car.

2026年8月20日
Apollo Motorhome Holidays - Christchurch ロゴ

Apollo Motorhome Holidays - Christchurch からの回答

Hi Richard, thank you for your kind words. We are so pleased that you and your pups enjoyed your experience.

5つ星のうち2の評価

Trip made difficult because of faulty…

Trip made difficult because of faulty sliding side door.

2026年9月5日
自発的なレビュー
Apollo Motorhome Holidays - Christchurch ロゴ

Apollo Motorhome Holidays - Christchurch からの回答

Hi Stephen, we are sorry to hear you had a problem with the sliding door on your camper. This is not the quality we strive for and we appreciate you letting us know.

5つ星のうち1の評価

Wasn’t good

Enjoyable holiday but company wasn’t the best.
Some equipment didn’t work, had a burst water line which was leaking all over the floor that was not top priority when called up to ask for help. Was sent on a 2.5 hour phone call chase between 2 branches who wanted nothing to do with helping me.
I had to find and stop the water leak then drop it off the day after!!! beacuse they wouldn’t send out there 24/7 help car.
We were not shown the van properly had to guess on how to use almost everything (we even got told we didn’t have heating, luckily i watch the pre-check in video so i said don’t we have diesel heating? to which the lady went of yea and carried on never showed us)
The grey water wasn’t emptied when picked up even though they drilled into us about doing the check list which on there is empty grey water.

I had a great holiday and the van for most part was good but i was appalled at to how our situation was handled with the lack of care during and even after the event.

When trying to leave a review on google, both me and my partners reviews were not posted while others have had there’s approved more recently then posting ours.

Your staff and attitudes dealing with this issue were not great by any means and made it much more painful than it needed to be with the lack of communication clearly between different teams. As a customer you guys having a service department and pick up location have no meaning to me when calling in an issue so you i am on a call and have someone telling me this is the wrong place call so and so just to call said place and have them say i need to be on the phone with who i just was.

2026年9月8日
Apollo Motorhome Holidays - Christchurch ロゴ

Apollo Motorhome Holidays - Christchurch からの回答

Thank you for taking the time to share your feedback with us, Lachlan. We would like to offer our apologies for the leak you experienced in your Apollo campervan. We completely share your disappointment, and regret that repairs took valuable time from your holiday. Clealy this is not the experience that we wish for any of our customers to have. We have noted your feedback to help our team moving forward, and to ensure that we are consistently providing the best experience and fastest resolutions for our customers. We are happy to hear that you did still have a great holiday overall.

5つ星のうち5の評価

We had the most incredible experience…

We had the most incredible experience in our Apollo Euro Quest. It was kitted out, in a tidy state and served our family well for our week holiday down south. We were so very grateful too for the service we received from start to finish, with extra effort taken to accommodate our young kids so we could check in and out with little stress. Would highly highly recommend!

2026年9月8日
Apollo Motorhome Holidays - Christchurch ロゴ

Apollo Motorhome Holidays - Christchurch からの回答

Hi Carla, thank you for your lovely review. We are so pleased that you and your children enjoyed your Euro Quest!

5つ星のうち5の評価

Had an overall great experience with…

Had an overall great experience with thl. Got upgraded to a 6 berth maui, which was nice. Timo at Christchurch was very accommodating & nice upon vehicle return. Would use thl again on our future trips!

2026年8月24日
Apollo Motorhome Holidays - Christchurch ロゴ

Apollo Motorhome Holidays - Christchurch からの回答

Thank you for your kind words. We appreciate your positive review and look forward to welcoming you back again soon.

5つ星のうち5の評価

Great company

Pick up handover was easy,
Drop off was easy.
Motorhome worked great, we really enjoyed it more than we thought we would.

2026年8月27日
Apollo Motorhome Holidays - Christchurch ロゴ

Apollo Motorhome Holidays - Christchurch からの回答

Hi Paul, thank you for your review. We are so happy to hear how pleasantly surprised you were with your motorhome! Thank you for sharing your experience.

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